Manuel d'utilisation / d'entretien du produit 2009 Tribute HEV du fabricant Mazda
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Introduction 4 Instrument Cluster 20 W arning lights and chimes 20 Gauges 25 Entertainment Systems 27 AM/FM stereo with CD/MP3 27 Auxiliary input jack (Line in) 35 USB port 37 Satellite radio informat.
Seating and Safety Restraints 105 Seating 105 Safety restraints 116 Airbags 130 Child restraints 145 Tires, Wheels and Loading 163 T ire information 165 T ire inflation 168 T ire Pressure Monitoring S.
Maintenance and Specifications 265 Engine compartment 268 Engine oil 271 Battery 274 Engine Coolant and Motor/Electronics Coolant 277 Fuel information 282 Air filter(s) 297 Maintenance product specifi.
CONGRATULATIONS Congratulations on acquiring your new Mazda T ribute Hybrid. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it.
W arning symbols on your vehicle When you see this symbol, it is imperative that you consult the relevant section of this guide before touching or attempting adjustment of any kind. Protecting the environment W e must all play our part in protecting the environment.
Do not add friction modifier compounds or special break-in oils since these additives may prevent piston ring seating. See Engine oil in the Maintenance and Specifications chapter for more information on oil usage.
T ransmission Operation: Due to the technologically advanced, electronically controlled Continuously V ariable T ransaxle (eCVT) you will not feel shift changes like those of a non-hybrid vehicle. Y our Hybrid’ s transmission is designed to do its work seamlessly .
Engine: The engine speed in your hybrid is not directly tied to your vehicle speed. Y our vehicle’ s engine and transmission are designed to deliver the power you need at the most efficient engine speed. During heavy accelerations, your hybrid may reach high engine speeds (up to 6000 RPM).
The “ECON” mode turns itself off when you select defrost or defrost/floor mode, although on cold days, you may still experience engine shut-down while in defrost or defrost/floor mode. Drive Habits: Aggressive driving increases the amount of energy required to move your vehicle.
Frequently asked questions Question Answer What are the series of clicks from the cargo area when I first turn the key in the ignition? The high voltage battery is electrically isolated from the rest of the vehicle when the key is OFF .
Question Answer Why does my engine stay ON when it’ s extremely cold outside? In order to ensure that the climate control system can begin heating the cabin and/or defrosting the windshield as soon as a driver requests it, the engine coolant temperature has to be kept sufficiently hot.
Question Answer How far can I go in Electric Drive if I run out of gas? Running out of gas is not recommended. However , you may be able to go about one mile, driving at 30 mph (48 km/h), if the battery has a normal state of charge.
Question Answer What is the purpose of the ECON button? ECON mode may provide improved fuel economy by preventing the gasoline engine from running for the sole purpose of providing air conditioning. When the engine turns off, the A/C compressor does not operate and warm air may come out of the vents.
Service Data Recording Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems.
Notice to owners of pickup trucks and utility type vehicles W ARNING: Utility vehicles have a significantly higher rollover rate than other types of vehicles. Before you drive your vehicle, please read this Owner’ s Manual carefully . Y our vehicle is not a passenger car .
These are some of the symbols you may see on your vehicle. V ehicle Symbol Glossary Safety Alert See Owner’ s Manual Protecting the Environment Fasten Seat Belt Airbag - Front Airbag - Side Passenge.
V ehicle Symbol Glossary Power W indow Lockout Personal Alarm System Feature Engine Oil Engine Coolant Engine Coolant T emperature Do Not Open When Hot Battery A void Smoking, Flames, or Sparks Batter.
Multi-function lever (pg. 61) Instrument cluster (pg. 20) Hazard flasher control (pg. 218) Headlamp control (pg. 49) Parking brake release (pg. 201) Speed controls* (pg.
Climate controls (pg. 44) Audio system (pg. 27) Auxiliary input jack (pg. 35) Electronic stability control (pg. 202) Auxiliary power point (pg. 66) USB port* (pg.
W ARNING LIGHTS AND CHIMES W arning lights and gauges can alert you to a safety hazard or a vehicle condition that may become serious enough to cause extensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’ s functions.
W ARNING: Under engine misfire conditions, excessive exhaust temperatures could damage the catalytic converter , the fuel system, interior floor coverings or other vehicle components, possibly causing a fire.
Seat belt: Reminds you to fasten your seat belt. A Belt-Minder 威 chime will also sound to remind you to fasten your seat belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder 威 chime feature.
Engine or motor electronic coolant temperature: Illuminates when the coolant temperature exceeds the threshold. When the light is flashing or remains on, stop the vehicle as soon as possible, switch off the engine and let cool. Refer to Engine coolant and motor/electronics coolant in the Maintenance and Specifications chapter .
Anti-theft system: Flashes when the SecuriLock™ Passive Anti-theft System has been activated. Throttle control/Powertrain: Illuminates when a powertrain fault has been detected. Contact your authorized dealer as soon as possible. Door ajar: Illuminates when the ignition is in the on position and any door is open.
GAUGES Speedometer: Indicates the current vehicle speed. Battery gauge: Provides information about the vehicle’ s energy usage. • ASSIST — Battery provides extra power to boost the vehicle’ s acceleration. • CHARGE — Storing extra energy in the battery when coasting or slowing down.
T rip odometer: Registers the miles (kilometers) of individual journeys. T o reset, press and release the message center INFO button until TRIP A mode appears in the display . Press the control again to select the TRIP B feature. Press and hold the RESET button to reset.
AUDIO SYSTEMS AM/FM/single CD or in-dash CD6/MP3 satellite compatible sound system W ARNING: Driving while distracted can result in loss of vehicle control, accident and injury . Mazda strongly recommends that drivers use extreme caution when using any device that may take their focus off the road.
AM/FM Radio / VOL (Power/V olume): Press to turn the radio on/off. T urn the knob to increase/decrease volume. If the volume is set above a certain level and the ignition is turned off, the volume will come back on at a nominal listening level when the ignition is turned back on.
T o activate the autoset feature: Press MENU repeatedly until AUTO PRESET ON/OFF appears in the display . Use SEEK/TRACK to toggle AUTO PRESET to ON, and either wait five seconds for the search to initiate or press OK to immediately initiate the search.
T o auto load up to six discs– Press and hold LOAD until the display reads AUTOLOAD #. Load the desired disc, label side up. The system will prompt you to load discs for the remaining available slots. Insert the discs, one at a time, label side up, when prompted.
In MP3 folder mode– Press DIRECT and the memory preset buttons (0–9) of the desired folder . The system will advance to that specific folder . TEXT : In MP3 mode only– Press TEXT repeatedly to view Album (AL), Folder (FL), Song (SO) and Artist (AR) in the display , if available.
DIRECT : Press DIRECT then enter the desired channel (i.e. 002) using the memory preset buttons (0–9). If you only enter one digit, press OK and the system will go to that satellite channel. If you enter three digits, the system will automatically go to that channel, if available.
SA TELLITE RADIO MENU: Press MENU when satellite radio mode is active to access. Press OK to enter into the satellite radio menu. Press / to cycle through the following options: • CA TEGOR Y : Press OK to enter category mode. Press / to scroll through the list of available SIRIUS channel Categories (Pop, Rock, News, etc.
SONG ALERTS ENABLED/DISABLED will appear in the display . The menu listing will display the opposite state. For example, if you have chosen to enable the song alerts, the menu listing will read DISABLE as the alerts are currently on, so your other option is to turn them off.
TUNE/OK: Y our vehicle may be equipped with features which will require you to confirm commands by pressing OK. Auxiliary input jack (Line in) W ARNING: Driving while distracted can result in loss of vehicle control, accident and injury .
Required equipment: 1. Any portable music player designed to be used with headphones 2. An audio extension cable with stereo male 1/8 in. (3.5 mm) connectors at each end T o play your portable music player using the auxiliary input jack: 1. Begin with the vehicle parked and the radio turned off.
5. For safety reasons, connecting or adjusting the settings on your portable music player should not be attempted while the vehicle is moving. Also, the portable music player should be stored in a secure location, such as the center console or the glove box, when the vehicle is in motion.
GENERAL AUDIO INFORMATION Radio frequencies: AM and FM frequencies are established by the Federal Communications Commission (FCC) and the Canadian Radio and T elecommunications Commission (CRTC). Those frequencies are: AM: 530, 540–1700, 1710 kHz FM: 87.
CD units are designed to play commercially pressed 4.75 in (12 cm) audio compact discs only . Due to technical incompatibility , certain recordable and re-recordable compact discs may not function correctly when used in Mazda CD players. Do not use any irregular shaped CDs or discs with a scratch protection film attached.
• MP3 folder mode represents a folder structure consisting of one level of folders. The CD player numbers all MP3 tracks on the disc (noted by the .mp3 file extension) and all folders containing MP3 files, from F001 (folder) T001 (track) to F253 T255.
Satellite radio reception factors: T o receive the satellite signal, your vehicle has been equipped with a satellite radio antenna located on the roof of your vehicle. The vehicle roof provides the best location for an unobstructed, open view of the sky , a requirement of a satellite radio system.
Radio Display Condition Action Required ACQUIRING Radio requires more than two seconds to produce audio for the selected channel. No action required. This message should disappear shortly .
Radio Display Condition Action Required NO TEXT Song title information not available. Song title information not available at this time on this channel. The system is working properly . NO TEXT Category information not available. Category information not available at this time on this channel.
DUAL AUTOMATIC TEMPERATURE CONTROL 1. AUTO/Driver temperature: Press to engage full automatic operation. The system will automatically determine fan speed, airflow distribution, A/C on or off, and outside or recirculated air , to heat or cool the vehicle to reach the desired temperature.
4. Defrost/Floor: Distributes air through the windshield defroster vents, demister vents, floor vents and rear seat floor vents. The system will automatically provide outside air to reduce window fogging. On days where the outside temperature is approximately freezing or higher , the engine will run continuously in this mode.
12. ECON: Press to activate/deactivate economy air conditioning operation. ECON mode may provide improved fuel economy by allowing the gasoline engine to shut down even if air conditioning is requested. When the gas engine turns off, the A/C compressor does not operate to cool the cabin and comfort may be reduced.
For maximum cooling performance: • Automatic operation: 1. Press AUTO for full automatic operation. 2. Do not override A/C or (recirculated air). 3. Set the temperature to 60°F (16°C). Make sure ECON mode is deactivated. • Manual operation: 1. Select A/C.
REAR WINDOW DEFROSTER R The rear defroster control is located on the climate control panel and works to clear the rear window of fog and thin ice. The vehicle must be on to operate the rear window defroster . Press R to turn the rear window defroster on.
HEADLAMP CONTROL Rotate the headlamp control to the first position to turn on the parking lamps. Rotate to the second position to turn on the headlamps.
Autolamp delay system (if equipped) If your vehicle is equipped with autolamps, you can set the delay time to keep the headlights on for up to three minutes after the key is turned off.
High beams Push the lever toward the instrument panel to activate. Pull the lever towards you to deactivate. Flash to pass Pull toward you slightly to activate and release to deactivate. Daytime running lamps (DRL) T urns the lowbeam headlamps on with a reduced output.
P ANEL DIMMER CONTROL Use to adjust the brightness of the instrument panel and all applicable switches in the vehicle during headlamp and parking lamp operation. Move the control to the full upright position, past detent, to turn on the interior lamps.
3. T urn on the low beam headlamps to illuminate the wall or screen and open the hood. Cover the left-hand headlamp with an opaque cloth. 4. On the wall or screen you will observe a light pattern with a distinct horizontal edge of high intensity light towards the right.
INTERIOR LAMPS Dome lamps and map lamps The front dome lamp is located overhead between the driver and passenger seats. The dome lamp control has three positions: • OFF: In this position, the lamp w.
Cargo and dome lamp Rear cargo lamp equipped with an ON/OFF/DOOR control will light when: • the doors are closed and the control is in the ON position. • the control is in the DOOR position and any door is open. When the control is in the OFF position, it will not illuminate when you open the doors.
Note: The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time. Function Number of bulbs T rade number Headlamps (high and low bea.
W ARNING: Handling Halogen Bulbs: When a halogen bulb breaks, it is dangerous. These bulbs contain pressurized gas. If one is broken, it will explode and serious injuries could be caused by the flying glass. If the glass portion of the bulb is touched with bare hands, body oil could cause the bulb to overheat and explode when lit.
Replacing tail/stop/turn/backup lamp bulbs The tail/stop/turn/sidemarker/backup lamp bulbs are located in the same portion of the tail lamp assembly , one just below the other . Follow the same steps to replace either bulb: 1. Make sure the headlamp switch is in the off position and then open the liftgate to expose the lamp assembly screws.
4. Pull bulb straight out of socket and push in the new bulb. 5. Install the bulb socket into the lamp assembly and rotate clockwise. 6. T o install, carefully press the lamp assembly into liftgate. Replacing high-mount brake lamp bulbs T o remove the lamp assembly: 1.
Replacing fog lamp bulbs (if equipped) 1. Make sure the fog lamp switch is in the off position. 2. From underneath the vehicle, carefully disconnect the electrical connector from the bulb. 3. Remove the bulb from the lamp assembly by pulling out on the bulb while squeezing on the upper and lower snap clips at the same time.
MULTI-FUNCTION LEVER W indshield wiper: Rotate the end of the control away from you to increase the speed of the wipers; rotate towards you to decrease the speed of the wipers. Note: Heavy ice and snow can jam the wiper blades and overheat the wiper motor .
Rear window wiper/washer controls For rear wiper operation, rotate the rear window wiper and washer control to the desired position. Select: INT 2 — Normal speed operation of rear wiper . INT 1 — Intermittent operation of rear wiper . OFF — Rear wiper and washer off.
W ARNING: Adjusting the steering wheel while the vehicle is moving is dangerous. Moving it can very easily cause the driver to abruptly turn to the left or right. This can lead to loss of control or an accident. Never adjust the steering wheel while the vehicle is moving.
The tray and inside bin can be removed to open up space to fit a laptop computer , MP3 players, CDs or handbags. T o remove, open the console lid and pull the bin straight up and out from the console housing. The sliding tray and inside bin can be hooked on the side or rear of the console for extra storage.
Compass zone adjustment 1. Determine which magnetic zone you are in for your geographic location by referring to the zone map. 2. T urn ignition to the on position. 3. Start the engine. 4. Press the SETUP control to select the Update Zone function and display the current ZONE XX in the center stack display .
2. T o calibrate, press and hold the RESET control for approximately ten seconds until CAL appears. Release the control. 3. Slowly drive the vehicle in a circle (less than 3 mph [5 km/h]) until the CAL display changes to the direction value. It may take up to five circles to complete calibration.
• do not leave battery chargers, video game adapters, computers and other devices plugged in overnight or when the vehicle is parked for extended periods. Always keep the power point caps closed when not being used. Cigar/Cigarette lighter (if equipped) Do not plug optional electrical accessories into the cigarette lighter socket.
Do not keep electrical devices plugged in the power point whenever the device is not in use. It is not recommended to use any extension cord with the 110 V AC power point, since it will defeat the safety protection design provided by the cap and twist tab.
Rear W indow Buffeting: When one or both of the rear windows are open, the vehicle may demonstrate a wind throb or buffeting noise; this noise can be alleviated by lowering a front window approximately two to three inches. One touch down (AUTO) Allows the driver’ s window to open fully without holding the control down.
Automatic dimming interior rear view mirror (if equipped) Y our vehicle may be equipped with an interior rear view mirror that has an auto-dimming function. The electronic day/night mirror will change from the normal (high reflective) state to the non-glare (darkened) state when bright lights (glare) reach the interior mirror .
Fold-away mirrors Fold the side mirrors in carefully when driving through a narrow space, like an automatic car wash. Heated outside mirrors (if equipped) Both mirrors are heated automatically to remove ice, mist and fog when the rear window defrost is activated.
Setting speed control The controls for using your speed control are located on the steering wheel for your convenience. 1. Press the ON control and release it. 2. Accelerate to the desired speed. 3. Press the SET + control and release it. 4. T ake your foot off the accelerator pedal.
Resuming a set speed Press the RESUME control and release it. This will automatically return the vehicle to the previously set speed. Increasing speed while using speed control There are three ways to set a higher speed: • Press and hold the SET + control until you get to the desired speed, then release the control.
• Depress the brake pedal until the desired vehicle speed is reached, press the SET + control. Turning of f speed control There are two ways to turn off the speed control: • Press the speed control OFF control. • T urn off the ignition. Note: When you turn off the speed control or the ignition, your speed control set speed memory is erased.
In Radio mode: • Press to access the next/previous preset station. In CD mode: • Press to listen to the next track on the disc. In Satellite radio mode: • Press to advance through preset channels. In any mode: • Press VOL + or VOL - to adjust the volume.
T o open the moon roof: The moon roof is equipped with an automatic, one-touch, opening, closing and venting feature. Press and release the rear portion of the control. T o stop motion at any time during the one-touch operation, press the control a second time.
Accessory delay: W ith accessory delay , the window switches, audio system, and moon roof (if equipped) may be used for up to 10 minutes after the ignition switch is turned off or until either front door is opened.
Distance to empty (DTE) Selecting this function from the INFO menu will give you an estimate of how far you can drive with the fuel remaining in your tank under normal driving conditions. Remember to turn the ignition off when refueling your vehicle. Otherwise, the display will not show the addition of fuel for a few miles (kilometers).
Y our vehicle must be moving to calculate instantaneous fuel economy . When your vehicle is not moving, this function shows , one or no bars illuminated. Instantaneous fuel economy cannot be reset. Electric Energy Select this function from the INFO menu for the state of charge of the high voltage battery .
Pressing the RESET control cycles the message center through each of the systems being monitored. If you don’t press any button, the system will cycle itself. The sequence of the system check report is as follows: 1. Oil life 2. Electric drive 3. Brake system 4.
Units (English/Metric) 1. Select this function from the SETUP menu for the current units to be displayed. 2. Press the RESET control to change the message display from English to Metric. Autolamp delay This feature keeps your headlights on for up to three minutes after the ignition is switched off.
Language 1. Select this function from the SETUP menu for the current language to be displayed. 2. W aiting four seconds or pressing the RESET control cycles the message center through each of the language choices. Selectable languages are English, Spanish, or French.
W arnings Status Stop safely now W arning returns after 10 minutes if condition still exists High engine temperature High motor temperature Park brake engaged XXX miles to E fuel level low Liftgate/Glass ajar W arning returns after the ignition key is turned from off to on.
W ARNING: When the engine and radiator are hot, scalding coolant and steam may shoot out under pressure and cause serious injury . Do not remove the cooling system cap when the engine and radiator are hot. HIGH MOTOR TEMPERA TURE — Displayed when the motor electronics are overheating.
TIRE PRESSURE SENSOR F AUL T — Displayed when a tire pressure sensor is malfunctioning, or your spare tire is in use. For more information on how the system operates under these conditions, refer to T ire Pressure Monitoring System (TPMS) in the T ires, Wheels and Loading chapter .
CARGO AREA FEATURES Cargo shade (if equipped) If your vehicle has a cargo shade, you can use it to cover items in the cargo area of your vehicle. T o install the shade: • Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels.
LUGGAGE RACK Y our vehicle may be equipped with a roof rack. The maximum load for the roof rack is 100 lb (45 kg), evenly distributed on the cross-bars. If it is not possible to evenly distribute the load, position it in the center or as far forward on the cross-bars as possible.
2. Slide the cross-bar to the end of the rail. 3. Use a long, flat object to depress the tongue in the endcaps on both sides of the cross-bar . 4. Slide the cross-bar assembly off the end of the rail. T o reinstall the cross-bar assembly (if equipped) to the roof rack side rails: 1.
4. T ighten thumbwheel at both ends of the cross-bar . 2009 Tribute Hybrid (thv) Owners Guide, 1st Printing USA (fus) Driver Controls 89.
KEYS Y our vehicle is equipped with two Integrated Keyhead T ransmitters (IKT s). The IKT functions as both a programmed ignition key that operates all the locks and starts the vehicle, and a remote keyless entry transmitter . Y our IKT s are programmed to your vehicle; using a non-programmed key will not permit your vehicle to start.
Recommended handling of the Integrated Keyhead T ransmitter (IKT) T o avoid inadvertently activating the remote entry functions of your vehicle, it is recommended that the Integrated Keyhead T ransmitter (IKT) be handled properly when starting and turning off your vehicle.
POWER DOOR LOCKS • Press the control to unlock all doors. • Press the control to lock all doors. Door key unlocking/locking Unlocking the doors T urn the key in the door cylinder to unlock the driver’ s door only . All other doors will remain locked.
Power door unlock/lock procedure Y ou must complete Steps 1-5 within 30 seconds or the procedure will have to be repeated. If the procedure needs to be repeated, you must wait 30 seconds. Note: All doors must be closed and remain closed throughout the configuration process.
Deactivating/activating autounlock Y our vehicle comes with the autounlock feature activated. There are two methods to enable/disable this feature: • Through your authorized dealer , or • by using the power door unlock/lock sequence. Note : The autounlock feature can be activated/deactivated independently of the autolock feature.
CHILDPROOF DOOR LOCKS When these locks are set, the rear doors cannot be opened from the inside. The rear doors can be opened from the outside when the doors are unlocked. The childproof locks are located on rear edge of each rear door and must be set separately for each door .
The IKT allows you to: • remotely unlock the vehicle doors. • remotely lock all the vehicle doors. • remotely open the power liftgate glass. • activate the personal alarm. • operate the illuminated entry feature. The remote entry lock/unlock feature operates in any ignition position except while the key is held in the start position.
Switching from two step to one step door unlocking Unlocking can be switched between two step and one step door unlocking by pressing and holding both and buttons simultaneously on the remote entry transmitter for approximately 4 seconds. The turn signal will flash twice to indicate that the vehicle has switched to one step unlocking.
T o replace the battery: 1. T wist a thin coin in the slot of the IKT near the key ring in order to remove the battery cover . 2. Do not wipe off any grease on the battery terminals on the back surface of the circuit board. 3. Remove the old battery .
Illuminated entry The interior lamps and puddle lamps (if equipped) illuminate when the Integrated Keyhead T ransmitter or the keyless entry system keypad is used to unlock the door(s).
Y ou may also perform the following power door lock sequence to enable/disable the perimeter lamps feature. Note: Before starting, ensure the ignition is in the 1 (off) position and all vehicle doors are closed. Y ou must complete Steps 1–5 within 30 seconds or the procedure will have to be repeated.
Y our vehicle comes with two coded Integrated Keyhead T ransmitters; additional coded IKT s may be purchased from your authorized dealer . Standard SecuriLock™ keys without remote entry transmitter functionality can also be purchased from your authorized dealer if desired.
Automatic arming The vehicle is armed immediately after switching the ignition to the off position. The theft indicator will flash every two seconds to act as a theft deterrent when the vehicle is armed. Automatic disarming The vehicle is disarmed immediately after the ignition is turned to the on position.
T ips: • Only use Integrated Keyhead T ransmitters (IKT s) or standard SecuriLock™ keys. • Y ou must have two previously programmed coded keys (keys that already operate your vehicle’ s engine) and the new unprogrammed key(s) readily accessible.
If the key has been successfully programmed it will start the vehicle’ s engine and will operate the remote entry system (if the new key is an Integrated Keyhead T ransmitter). The theft indicator light will illuminate for three seconds and then go out to indicate successful programming.
FRONT SEATS Notes: W ARNING: Reclining the seatback can cause an occupant to slide under the seat’ s seat belt, resulting in severe personal injuries in the event of a collision. W ARNING: Do not pile cargo higher than the seatbacks to reduce the risk of injury in a collision or sudden stop.
T o adjust the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2. Raise the head restraint by pulling up on the head restraint. 3. Lower the head restraint by pressing and holding the guide sleeve adjust/release button and pushing down on the head restraint.
T o remove the adjustable head restraint, do the following: 1. Pull up the head restraint until it reaches the highest adjustment position. 2. Simultaneously press and hold both the adjust/release button and the unlock/remove button, then pull up on the head restraint.
W ARNING: T o minimize the risk of neck injury in the event of a crash, head restraints must be installed properly . Adjusting the front manual seat (if equipped) Lift handle to move seat forward or backward.
W ARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips and the shoulder belt snug across the chest. W ARNING: Sitting in a reclined position while the vehicle is moving is dangerous because you don’t get the full protection from seat belts.
Move the rear of the control up or down to raise or lower the rear portion of the seat cushion. Move the control in the directions shown to move the seat forward, backward, up or down.
T o operate the heated seats: • Push the button located on the instrument panel to activate. • Push again to deactivate. The heated seats will activate when the ignition is in the on position. REAR SEATS Head restraints The purpose of these head restraints is to help limit head motion in the event of a rear collision.
Folding down rear seats 1. Raise the rear seat head restraint and remove. 2. Place the head restraint under the front seat for storage. 3. Pull the seat release control.
4. Flip seat forward. Attach the seat belt web snap button to the quarter trim panel snap button. This will ensure that seat belt does not get caught by staying out of the seat back folding path. 5. T o release seatback, pull the seatback release lever (on top of seat) toward the front seat.
6. Rotate seatback down into load floor position. Returning the rear seats to upright position 1. Pull seatback up and into upright position making sure seatback locks into place and the red seat unlatched indicator on release paddle is not visible. 2.
W ARNING: Make sure seat belt buckle heads are through elastic holders on seat backs. Seat belt buckles may break if they are trapped underneath the seatback as the seatback is rotated down. W ARNING: Before returning the seatback to its original position, make sure that cargo or any objects are not trapped behind the seatback.
T o install the rear cushion 1. Push the cushion to the inboard side of the vehicle. 2. Make sure that the hinges are locked into place. SAFETY RESTRAINTS Personal Safety System 姞 The Personal Safet.
How does the Personal Safety System 姞 work? The Personal Safety System 威 can adapt the deployment strategy of your vehicle’ s safety devices according to crash severity and occupant conditions. A collection of crash and occupant sensors provides information to the Restraints control module (RCM).
Front passenger sensing system For airbags to do their job they must inflate with great force, and this force can pose a potentially deadly risk to occupants that are very close to the airbag when it begins to inflate.
Front seat belt usage sensors The front seat belt usage sensors detect whether or not the driver and front outboard passenger seat belts are fastened. This information allows your Safety System to tailor the airbag deployment and seat belt pretensioner activation depending upon seat belt usage.
Safety restraints precautions W ARNING: Always drive and ride with your seatback upright and the lap belt snug and low across the hips and the shoulder belt snug across the chest. W ARNING: T o reduce the risk of injury , make sure children sit where they can be properly restrained.
W ARNING: Placing a child, 12 years or younger , in the front seat is dangerous. The child could be hit by a deploying airbag and be seriously injured or even killed. A sleeping child is more likely to lean against the door and be hit by the side airbag (if equipped) in a moderate collision.
• The front and rear outboard seat belt system has a retractor assembly that is designed to extend the seat belt webbing in a controlled manner . This helps reduce the belt force acting on the user’ s chest. All seat belts in the vehicle are combination lap and shoulder belts.
• Grasp the shoulder portion and pull downward until the entire belt is pulled out. • Allow the belt to retract. As the belt retracts, you will hear a clicking sound.
Seat belt height adjustment Y our vehicle has seat belt height adjustments at the front outboard seating positions. Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder . T o adjust the shoulder belt height, squeeze and hold the buttons on the side and slide the height adjuster up or down.
Seat belt extension assembly If the seat belt is too short when fully extended, a 9 inch (23 cm) or 12 inch (31 cm) seat belt extension assembly can be added (part numbers 611C22–A and 611C22–B respectively). Seat belt extension assemblies can be obtained from your authorized Mazda dealership.
The Belt-Minder 威 feature uses information from the front passenger sensing system to determine if a front seat passenger is present and therefore potentially in need of a warning.
The following are reasons most often given for not wearing seat belts (All statistics based on U.S. data): Reasons given... Consider ... ⬙ Crashes are rare events ⬙ 36,700 crashes occur every day . The more we drive, the more we are exposed to ⬙ rare ⬙ events, even for good drivers.
Reasons given... Consider ... ⬙ I have an airbag ⬙ Airbags offer greater protection when used with seat belts. Frontal airbags are not designed to inflate in rear and side crashes or rollovers. ⬙ I’d rather be thrown clear ⬙ Not a good idea.
W ARNING: While the design allows you to deactivate your Belt-Minder 威 , this system is designed to improve your chances of being safely belted and surviving an accident. W e recommend you leave the Belt-Minder 威 system activated for yourself and others who may use the vehicle.
AIRBAG SUPPLEMENT AL RESTRAINT SYSTEM (SRS) Important supplemental restraint system (SRS) precautions The supplemental restraint system is designed to work with the seat belt to help protect the driver and right front passenger from certain upper body injuries.
W ARNING: The driver should always hold onto only the rim of the steering wheel. Never place your arm over the airbag module or anywhere inside the rim as a deploying airbag can result in serious arm fractures or other injuries.
Children and airbags Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position. Failure to follow these instructions may increase the risk of injury in a collision.
The airbags inflate and deflate rapidly upon activation. After airbag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder or sodium compounds which may irritate the skin and eyes, but none of the residue is toxic.
Front passenger sensing system The front passenger sensing system is designed to meet the regulatory requirements of Federal Motor V ehicle Safety Standard (FMVSS) 208 and is designed to disable (will not inflate) the front passenger’ s frontal airbag under certain conditions.
The front passenger sensing system is designed to disable (will not inflate) the front passenger’ s frontal airbag when a rear facing infant seat, a forward-facing child restraint, or a booster seat is detected.
Occupant Pass Airbag Off Indicator Lamp Passenger Airbag Empty seat Unlit Disabled Small child in child safety seat or booster Lit Disabled Small child with seat belt buckled or unbuckled Lit Disabled Adult Unlit Enabled W ARNING: Even with Advanced Restraints Systems, children 12 and under should be properly restrained in the back seat.
Objects Pass Airbag Off Indicator Lamp Passenger Airbag Small (i.e. three-ring binder , small purse, bottled water) Unlit Disabled Medium (i.e. heavy briefcase, fully packed luggage) Lit Disabled Empt.
In case there is a problem with the front passenger sensing system, the airbag readiness lamp in the instrument cluster will stay lit. If the airbag readiness lamp is lit, do the following: The driver and/or adult passengers should check for any objects that may be lodged underneath the front passenger seat or cargo interfering with the seat.
Determining if the system is operational The SRS uses a readiness light in the instrument cluster or a tone to indicate the status of the system. Refer to Airbag readiness section in the Instrument Cluster chapter . Routine maintenance of the airbag is not required.
How does the side airbag system work? The design and development of the side airbag system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag T echnical W orking Group.
The fact that the airbags did not inflate in a collision does not mean that something is wrong with the system. Rather , it means the forces were not of the type sufficient to cause activation.
Side-curtain airbag system (if equipped) Y ou can determine if you have a vehicle with a side-curtain airbag system by looking near the top of the trim between the windows and see an “SRS” label on the main pillars between the windows.
How do the side-curtain airbags (if equipped) work? The design and development of the side air curtain system included recommended testing procedures that were developed by a group of automotive safety experts known as the Side Airbag T echnical W orking Group.
The side-curtain airbags are mounted to roof side-rail sheet metal, behind the headliner , above the first and second row seats. In certain lateral collisions or rollover events, the side-curtain airbags will be activated, regardless of which seats are occupied.
A difficulty with the system is indicated by one or more of the following: • The readiness light (same light as for front airbag system) will either flash or stay lit. • The readiness light will not illuminate immediately after ignition is turned on.
W ARNING: All children are shaped differently . The Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law .
Recommendations for Safety Restraints for Children Child size, height, weight, or age Recommended restraint type Larger children Children who have outgrown or no longer properly fit in a belt-positioning booster seat (generally children who are at least 4 feet 9 inches (1.
Recommendations for attaching child safety restraints for children Restraint T ype Child W eight Use any attachment method as indicated below by “X” LA TCH (lower anchors and top tether anchor) LA.
W ARNING: Never let a passenger hold a child on his or her lap while the vehicle is moving. The passenger cannot protect the child from injury in a collision, which may result in serious injury or death. W ARNING: Never use pillows, books, or towels to boost a child.
If the child is the proper height, age, and weight (as specified by your child safety seat or booster manufacturer), fits the restraint and can be restrained properly , then restrain the child in the child safety seat or with the belt-positioning booster .
Installing child safety seats with combination lap and shoulder belts The rear seat head restraints must be removed when using a child seat that utilizes the top tether anchor . Check to make sure the child seat is properly secured before each use. Children 12 and under should be properly restrained in a rear seating position whenever possible.
2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together . 3. While holding the shoulder and lap belt portions together , route the tongue through the child seat according to the child seat manufacturer’ s instructions.
5. T o put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out. 6. Allow the belt to retract to remove slack. The belt will click as it retracts to indicate it is in the automatic locking mode.
10. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place. T o check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than one inch (2.
The LA TCH anchors are located at the rear section of the rear seat between the cushion and seatback. Follow the child seat manufacturer’ s instructions to properly install a child seat with LA TCH attachments. Follow the instructions on attaching child safety seats with tether straps.
If you install a child seat with rigid LA TCH attachments, and have attached the top tether strap to the proper top tether anchor , do not tighten the tether strap enough to lift the child seat off the vehicle seat cushion when the child is seated in it.
The tether strap anchors in your vehicle are in the following positions (shown from top view): Attach the tether strap only to the appropriate tether anchor as shown. The tether strap may not work properly if attached somewhere other than the correct tether anchor .
3. Clip the tether strap to the anchor as shown. The arrow in the above graphic points toward the front of the vehicle. If the tether strap is clipped incorrectly , the child safety seat may not be retained properly in the event of a collision. 4. T ighten the child safety seat tether strap according to the manufacturer’ s instructions.
Booster seats position a child so that vehicle lap/shoulder seat belts fit better . They lift the child up so that the lap belt rests low across the hips and the knees bend comfortably at the edge of the cushion, while minimizing slouching. Booster seats may also make the shoulder belt fit better and more comfortably .
T ypes of booster seats There are generally two types of belt-positioning booster seats: backless and high back. Always use booster seats in conjunction with the vehicle lap/shoulder belt. • Backless booster seats If your backless booster seat has a removable shield, remove the shield.
Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder .
Move a child to a different seating location if the shoulder belt does not stay positioned on the shoulder during use. Follow all instructions provided by the manufacturer of the booster seat.
NOTICE TO UTILITY V EHICLE AND T RUCK OWNERS Utility vehicles and trucks handle differently than passenger cars in the various driving conditions that are encountered on streets, highways and off-road.
V EHICLE CHARACTERISTICS 4WD Systems (if equipped) Y our vehicle may be equipped with a Four Wheel Drive (4WD) system. W ith the 4WD option, power will be delivered to the front wheels and distributed to the rear wheels as needed.
• Narrower — to provide greater maneuverability in tight spaces, particularly in off-road use. As a result of the above dimensional differences, SUV’ s and trucks often will have a higher center of gravity and a greater difference in center of gravity between the loaded and unloaded condition.
T readwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1 ⁄ 2 ) times as well on the government course as a tire graded 100.
Glossary of tire terminology • T ire label: A label showing the OE (Original Equipment) tire sizes, recommended inflation pressure and the maximum weight the vehicle can carry .
INFLATING Y OUR TIRES Safe operation of your vehicle requires that your tires are properly inflated. Remember that a tire can lose up to half of its air pressure without appearing flat. Every day before you drive, check your tires. If one looks lower than the others, use a tire gauge to check pressure of all tires and adjust if required.
The cold inflation pressure should never be set lower than the recommended pressure on the Safety Compliance Certification Label or T ire Label. When weather temperature changes occur , tire inflation pressures also change. A 10°F (6°C) temperature drop can cause a corresponding drop of 1 psi (7 kPa) in inflation pressure.
TIRE CARE Inspecting your tires Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check for holes or cuts that may permit air leakage from the tire and make necessary repairs.
W ARNING: Age T ires degrade over time depending on many factors such as weather , storage conditions, and conditions of use (load, speed, inflation pressure, etc.) the tires experience throughout their lives. In general, tires should be replaced after 6 years regardless of tread wear .
W ARNING: Only use replacement tires and wheels that are the same size, load index, speed rating and type (such as P-metric versus L T -metric or all-season versus all-terrain) as those originally provided by Mazda.
Note: The use of a different tire can effect the fuel economy of your vehicle. The tire pressure monitoring sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels.
Tire and wheel alignment A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause damage to your tires. If your vehicle seems to pull to one side when you’re driving, the wheels may be out of alignment.
• Rear Wheel Drive (RWD) vehicles/Four Wheel Drive (4WD)/All Wheel Drive (A WD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires.
Information on “P” type tires P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below . (Note that the tire size, load index and speed rating for your vehicle may be different from this example.
Note: Y ou may not find this information on all tires because it is not required by federal law . Letter rating Speed rating - mph (km/h) M 81 mph (130 km/h) N 87 mph (140 km/h) Q 99 mph (159 km/h) R .
11. Maximum Load: Indicates the maximum load in kilograms and pounds that can be carried by the tire. Refer to the Safety Compliance Certification Label, which is located on the B-Pillar or the edge of the driver’ s door , for the correct tire pressure for your vehicle.
Additional information contained on the tire sidewall for “L T” type tires “L T” type tires have some additional information beyond those of “P” type tires; these differences are described below . Note: T ire Quality Grades do not apply to this type of tire.
Information on “T” type tires “T” type tires have some additional information beyond those of “P” type tires; these differences are described below: T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example.
TIRE PRESSURE MONITORING SYSTEM (TPMS) Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label.
The T ire Pressure Monitoring System complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Understanding your Tire Pressure Monitoring System (TPMS) The T ire Pressure Monitoring System measures pressure in your four road tires and sends the tire pressure readings to your vehicle. The Low T ire Pressure W arning Lamp will turn ON if the tire pressure is significantly low .
When you believe your system is not operating properly The main function of the T ire Pressure Monitoring System is to warn you when your tires need air .
Low T ire Pressure W arning Light Possible cause Customer Action Required Flashing W arning Light Spare tire in use Y our temporary spare tire is in use.
SNOW TIRES AND CABLES W ARNING: Snow tires must be the same size, load index, speed rating as those originally provided by Mazda. Use of any tire or wheel not recommended by Mazda can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover , personal injury and death.
V ehicle Curb W eight – is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment. Payload – is the combined weight of cargo and passengers that the vehicle is carrying.
Example only: Cargo W eight – includes all weight added to the Base Curb W eight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GA W (Gross Axle W eight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload.
GA WR (Gross Axle W eight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’ s door .
W ARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury .
W ARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’ s GVWR and GA WR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GA WR limitations.
• A final example for your vehicle with 1,400 lb. (635 kg) of cargo and luggage capacity . Y ou and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years. Measuring the inside of the vehicle with the rear seat folded down, you have room for 12-100 lb.
T RAILER TOWING Mazda strongly discourages towing with the T ribute Hybrid vehicle. Y our vehicle is not equipped to tow . No towing packages or towing accessories are available through your dealer . RECREATIONAL TOWING An example of “recreational towing” is towing your vehicle behind a motorhome.
STARTING Positions of the ignition 1. Off— locks the gearshift lever and allows key removal. 2. Accessory— allows the electrical accessories such as the radio to operate while the vehicle is not running. 3. On— all electrical circuits operational and warning lights will illuminate.
Important safety precautions A computer system controls the engine’ s idle revolutions per minute (RPM). When the engine starts, the idle RPM runs higher than normal in order to warm the engine. If the engine idle speed does not slow down automatically , have the vehicle checked.
3. T urn the key to 3 (on) without turning the key to 4 (start). Some warning lights will briefly illuminate. See W arning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights. Starting the vehicle 1. T urn the key to 3 (on) without turning the key to 4 (start).
Note: After starting the vehicle, the engine may stop running to conserve fuel after it is warmed-up and the high voltage battery is sufficiently charged. Note: If the vehicle does not start, put the gearshift lever into P (Park), turn the ignition off, then attempt to start the vehicle again.
W ARNING: T o reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater) adapters. Prior to using the engine block heater , follow these re.
How to use the engine block heater Ensure the receptacle terminals are clean and dry prior to use. T o clean them, use a dry cloth. Depending on the type of factory installed equipment, your engine block heater system may consume anywhere between 400 watts or 1000 watts of energy per hour .
Using ABS When hard braking is required, apply continuous force on the brake pedal; do not pump the brake pedal since this will reduce the effectiveness of the ABS and will increase your vehicle’ s stopping distance. The ABS will be activated immediately , allowing you to retain steering control during hard braking and on slippery surfaces.
Regenerative braking does not take the place of the standard friction brakes; it only assists them. Regenerative braking has also been designed to interact with the anti-lock brake system (ABS). Regenerative braking is disabled when the ABS is activated or the battery is fully charged.
Pull the release lever to release the brake. Driving with the parking brake on will cause the brakes to wear out quickly and reduce fuel economy . ELECTRONIC STABILITY CONTROL (ESC) SYSTEM W ARNING: V.
W ARNING: If a failure has been detected within the AdvanceT rac 威 with RSC 威 system, the ⬙ sliding car ⬙ icon will illuminate steadily . V erify that the AdvanceT rac 威 with RSC 威 system is not manually disabled (push the AdvanceT rac 威 with RSC 威 “Off “ button located on the center of the instrument panel).
When AdvanceT rac 威 with RSC 威 performs a normal system self-check, some drivers may notice a rumble, grunting, or grinding noise after startup and when driving off.
Electronic Stability Control (ESC) Electronic Stability Control (ESC) may enhance your vehicle’ s directional stability during adverse maneuvers, for example when cornering severely or avoiding objects in the roadway .
The Roll Stability Control system may be deactivated in certain situations. See the Switching Off AdvanceT rac 威 with RSC 威 section following. Switching Off AdvanceT rac 威 with RSC 威 If the ve.
your steering system. If this should occur , you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. T ypical steering and driving maneuvers will allow the system to cool and steering assist will return to normal.
AUTOMATIC TRANSMISSION OPERATION Brake-shift interlock This vehicle is equipped with a brake-shift interlock feature that prevents the gearshift lever from being moved from P (Park) when the ignition is in the on position unless brake pedal is depressed.
W ARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly . Drive slowly and carefully to your authorized dealer .
W ARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). T urn the ignition to the LOCK position and remove the key whenever you leave your vehicle. R (Reverse) W ith the gearshift lever in R (Reverse), the vehicle will move backward.
FOUR WHEEL DRIVE (4WD) SYSTEM (IF EQUIPPED) W ARNING: For important information regarding safe operation of this type of vehicle, see Preparing to drive your vehicle in this chapter .
If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, and ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.
W ARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly . See your authorized dealer . W ARNING: Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander .
A void excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember , you may be able to back out the way you came if you proceed with caution.
Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. A void driving crosswise or turning on steep slopes or hills .
Driving on snow and ice 4WD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control.
DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).
HAZARD FLASHER CONTROL The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash.
The fuel pump shut-off switch is located in the front passenger’ s footwell, behind a flip-up cover . The high voltage shut-off switch is located in the cargo area on the passenger side of the vehicle in the jack compartment, behind the jack access door .
T o reset the switch(es): 1. T urn the ignition to the off position. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. Both switches should be checked and reset. 4. T urn the ignition to the on position.
Standard fuse amperage rating and color COLOR Fuse rating Mini fuses Standard fuses Maxi fuses Cartridge maxi fuses Fuse link cartridge 2A Grey Grey — — — 3A Violet Violet — — — 4A Pink Pink — — — 5A T an T an — — — 7.
The fuses are coded as follows: Fuse/Relay Location Fuse Amp Rating Protected Circuits 1 30A 110V inverter 2 15A Brake On/Off switch 3 15A Not used (spare) 4 30A Moon roof 5 10A Brake Shift Interlock .
Fuse/Relay Location Fuse Amp Rating Protected Circuits 16 15A Not used (spare) 17 20A All lock motor feeds, Liftgate release, Liftglass release 18 20A Heated seat 19 25A Rear wiper 20 15A Datalink 21 .
Fuse/Relay Location Fuse Amp Rating Protected Circuits 41 15A Driver/passenger door lock switches, Auto dimming mirror , Compass, Ambient lighting, Moon roof 42 10A Not used (spare) 43 10A Rear wiper logic, Heated seats relay , Instrument cluster 44 10A Not used (spare) 45 5A Front wiper logic, Blower motor relay 46 7.
The fuses are coded as follows. Fuse/Relay Location Fuse Amp Rating Protected Circuits A 80A Midi Power steering control module B 125A Midi SPDJB 1 15A* Heated mirror 2 30A** Rear defroster 3 20A** Re.
Fuse/Relay Location Fuse Amp Rating Protected Circuits 15 50A** T raction Battery Control Module (TBCM) 16 40A** Cooling fan 1 17 40A** Cooling fan 2 18 50A** Brake control module solenoid 19 30A** Po.
Fuse/Relay Location Fuse Amp Rating Protected Circuits 31D — Coolant pump relay 31E — Not used 31F — Liftgate latch relay 32 — A/C clutch diode 33 — PCM diode 34 — Not used 35 10A* Run/sta.
Fuse/Relay location Fuse amp rating Description Relay — Electric vacuum pump (solid state) 1 — Not used 2 — Not used 3 — Not used 4 5A* V acuum pump monitor 6 — Not used * Mini fuses **Cartridge fuse CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily .
W ARNING: Refer to T ire Pressure Monitoring System (TPMS) in the T ire, Wheels and Loading chapter for important information. If the tire pressure monitor sensor becomes damaged, it will no longer function.
Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • W inter weather driving capability • W et weather driving capability 3.
Stopping and securing the vehicle 1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Place gearshift lever in P (Park) and turn engine off. Removing the jack and tools The jack and tools are located in the right rear of the cargo area behind an access panel.
T o remove jack from vehicle: 1. Release the thumbscrew on the bracket. 2. Release the retention clip on the upper part of the jack bracket. 3. Dislodge the jack from the bracket and carefully guide jack down and out through trim opening, upper end out first.
If equipped with a tether , perform the following additional steps: 4. Lift the spare tire on end to access tether attachment (1). 5. Use the lug wrench to remove the lug nut from the spare tire tether . 6. If not replacing the spare or flat tire to the underbody storage area, raise winch up into the installed position.
Tire change procedure W ARNING: When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the jack, even if the vehicle is in P (Park).
Before placing the jack under the vehicle, NOTE the jack locations: • Front View shown from rear of front tire. Position the jack directly below the protruding bolt.
• Rear View shown from forward of rear tire. Position jack directly below the stud on the rear trailing arm. 3. Position the jack according to the guides and turn the jack handle clockwise until the tire is a maximum of 1 inch (25 mm) off the ground.
Never use the differentials as a jacking point. W ARNING: T o lessen the risk of personal injury , do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
Stowing the jack and tools Make sure the jack is fully lowered and reclip the tools onto the jack. Reinstall the jack and tools in the cargo area. T o replace the jack in the vehicle, • guide the ja.
If you are stowing a tire that requires reattaching it to the vehicle with a tether , perform these steps first, then proceed with the steps following. 1. Place tire on end with valve stem facing rearward, away from vehicle. 2. Place tether into bolt holes in wheel and attach lug nut using lug wrench.
WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.). Bolt size Wheel lug nut torque* lb.ft. N • m M12 x 1.5 100 135 * T orque specifications are for nut and bolt threads free of dirt and rust.
the Easy Fuel™ ⬙ no cap ⬙ fuel system as it can be damaged. Y ou must use the included funnel in such circumstances. W ARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel™ system.
3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery . 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’ s engine, away from the battery and the carburetor/fuel injection system.
Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’ s battery . 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’ s battery .
WRECKER TOWING If you need to have your vehicle towed, contact a professional towing service or , if you are a member of a roadside assistance program, your roadside assistance service provider . It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment.
If the vehicle is towed by other means or incorrectly , vehicle damage may occur . Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car haulin.
CUSTOMER ASSISTANCE (U.S.A. MAINLAND AND HAWAII) Y our complete and permanent satisfaction is our business. W e are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
4. Purchase date and current mileage 5. Y our authorized dealer’ s name and location 6. Y our question(s) If you live outside the U.S.A., please contact your nearest Mazda Distributor . STEP 3: Contact Better Business Bureau (BBB) Mazda North American Operations realizes that mutual agreement on some issues may not be possible.
In our experience, any questions, problems or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your authorized dealer .
Mediation/Arbitration Program Occasionally a customer concern cannot be resolved through Mazda’ s Customer Satisfaction Program. If after exhausting procedures in this manual, your concern is still not resolved, you have another option. Mazda Canada Inc.
Regional Offices Regional Offices Areas Covered Mazda Canada Inc. W estern Region 8171 Ackroyd Road Suite 2000 Richmond, B.C. V6X 3K1 (604) 303–5670 Alberta, British Columbia, Manitoba, Saskatchewan, Y ukon Mazda Canada Inc. Central Region 55 V ogell Road Richmond Hill, Ontario.
STEP 2 If, after following STEP 1, you feel the need for further assistance, please contact your area’ s Mazda representative (Indicated on the next page). Please help us by providing the following information: 1. Y our name, address, and telephone number 2.
California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1.
GUAM (d.b.a. T riple J. Enterprises, Inc.) P .O. Box 6066 T amuning, Guam TEL: (671) 646–9216 SAIP AN Pacific International Marianas, Inc. (d.b.a. Midway Motors) P .
The differences may make it difficult or even impossible for your vehicle to receive satisfactory servicing in other countries. W e strongly recommend that you NOT take your Mazda outside the United States.
ADD-ON NON-GENUINE PARTS AND ACCESSORIES Non-genuine parts and accessories for Mazda vehicles can be found in stores. These may fit your vehicle, but they are not approved by the manufacturer for use with Mazda vehicles.
WORKSHOP MANUAL: Covers recommended maintenance and repair procedures of the drive train, body and chassis. WIRING DIAGRAM: Provides electrical schematics as well as component location for the entire electrical system. OWNER’S MANUAL: This booklet contains information regarding the proper care and operation of your vehicle.
W ASHING THE EXTERIOR W ash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo. • Never use strong household detergents or soap, such as dish washing or laundry liquid.
PAINT CHIPS Y our dealer has touch-up paint to match your vehicle’ s color . T ouch-up paint can be used to repair minor scratches to painted surfaces. • Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips.
• Cover the highlighted areas to prevent water damage when cleaning the engine. Note: As with all transmissions, be especially careful as water entry into the vents can damage internal parts. • Never wash or rinse the engine while it is running; water in the running engine may cause internal damage.
WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly . If the wipers do not wipe properly , substances on the vehicle’ s glass or the wiper blades may be the cause.
INTERIOR For fabric, carpets, cloth seats, seat belts and seats equipped with side air bags (if equipped): • Remove dust and loose dirt with a vacuum cleaner . • Remove light stains and soil with Upholstery Cleaner and Spot Remover (0000–77–430E-01), available at your authorized Mazda dealer .
UNDERBODY Flush the complete underside of your vehicle frequently . Keep body and door drain holes free from packed dirt. MAZDA CAR CARE PRODUCTS Y our Mazda dealer has many quality products available to clean your vehicle and protect its finishes.
SERVICE RECOMMENDATIONS T o help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy . If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service.
1. High voltage connector shield 2. Service Disconnect 3. High voltage battery case Working with the engine off 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. T urn off the engine and remove the key . 3. Block the wheels to prevent the vehicle from moving unexpectedly .
Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels. W ARNING: T o reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running.
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 1. Engine coolant reservoir 2. Motor/Electronics (M/E) coolant reservoir 3. Engine oil filler cap 4. Brake fluid reservoir 5. Power distribution box 6. Low voltage (underhood) battery 7. Engine air filter assembly 8.
WINDSHIELD WASHER FLUID Add fluid to fill the reservoir if the level is low . In very cold weather , do not fill the reservoir completely . Only use a washer fluid that meets Mazda specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash.
CHANGING THE WIPER BLADES 1. Pull the wiper blade and arm away from the glass. T urn the blade at a right angle to the arm. 2. Squeeze the locking tabs to release the blade from the arm and pull the blade away from the arm to remove it. 3. Attach the new blade to the arm and snap it into place.
Changing rear window wiper blade The rear wiper arm is designed without a service position. This reduces the risk of damage to the blade in an automatic car wash. T o replace the wiper blade: 1. Grab the wiper arm with one hand close to the arm/blade joint and pull it as far away from the glass as possible.
5. Locate and carefully remove the engine oil level dipstick. 6. W ipe the dipstick clean. Insert the dipstick fully , then remove it again. • If the oil level is within the lower and upper holes/lines, the oil level is acceptable.
2. If the engine oil level is not within the normal range, add only certified engine oil of the recommended viscosity . Remove the engine oil filler cap and use a funnel to pour the engine oil into the opening. 3. Recheck the engine oil level. Make sure the oil level is not above the full mark on the engine oil level dipstick.
Do not use supplemental engine oil additives, cleaners or other engine treatments. They are unnecessary and could lead to engine damage that is not covered by Mazda warranty . Change your engine oil and filter according to the appropriate schedule listed in scheduled maintenance information.
Note: Electrical or electronic accessories or components added to the vehicle by the dealer or the owner (e.g. spot lights, electric winch, etc.) may adversely affect vehicle performance and durability . W ARNING: Batteries normally produce explosive gases which can cause personal injury .
3. Run the engine until it reaches normal operating temperature. 4. Allow the engine to idle for at least one minute. 5. T urn the A/C on and allow the engine to idle for at least one minute.
ENGINE COOLANT AND MOTOR/ELECTRONICS COOLANT Y our vehicle is equipped with two separate coolant systems. One is for engine cooling and the other is for various electric motors and other components that are specific to the hybrid operating systems.
Checking motor/electronics (M/E) coolant The M/E coolant reservoir is located behind the engine coolant reservoir . Refer to the following engine coolant sections for all information, instructions and warnings related to cooling systems.
If the engine coolant has not been checked at the recommended interval, the engine coolant reservoir may become low or empty . If the reservoir is low or empty , add engine coolant to the reservoir .
A large amount of water without engine coolant may be added, in case of emergency , to reach a vehicle service location. In this instance, the cooling system must be drained and refilled with a 50/50 mixture of engine coolant and distilled water as soon as possible.
Y our cooling system may have a leak. Operating an engine with a low level of coolant can result in engine overheating and possible engine damage. Recycled engine coolant Mazda Motor Corporation does .
• Decreased engine coolant concentrations below 40% will decrease the freeze protection characteristics of the engine coolant and may cause engine damage. • Refer to the chart on the coolant container to ensure the coolant concentration in your vehicle will provide adequate protection at the temperatures in which you drive.
Observe the following guidelines when handling automotive fuel: • Extinguish all smoking materials and any open flames before refueling your vehicle. • Always turn off the vehicle before refueling. • Automotive fuels can be harmful or fatal if swallowed.
Refueling W ARNING: Fuel vapor burns violently and a fuel fire can cause severe injuries. T o help avoid injuries to you and others: • Read and follow all the instructions on the pump island; • T .
4. After you are done pumping fuel, slowly remove the fuel filler nozzle—allow about five seconds after pumping fuel before removing the fuel filler nozzle.
Octane recommendations Y our vehicle is designed to use “Regular” unleaded gasoline with a pump (R+M)/2 octane rating of 87. W e do not recommend the use of gasolines labeled as “Regular” in high altitude areas that are sold with octane ratings less than 87.
If you have run out of fuel: • Y ou may need to cycle the ignition from off to on several times after refueling to allow the fuel system to pump the fuel from the tank to the engine. On restarting, cranking time will take a few seconds longer than normal.
2. Slowly insert the funnel into the Easy Fuel™ system. 3. Fill the vehicle with fuel from the portable fuel container . 4. When done, clean the funnel or properly dispose of it. Extra funnels can be purchased from your authorized dealer if you choose to dispose of the funnel.
• Always use fuel with the recommended octane rating. • Use a known quality gasoline, preferably a national brand. Y our results will be most accurate if your filling method is consistent. Calculating fuel economy 1. Fill the fuel tank completely and record the initial odometer reading (in miles or kilometers).
• Drive at reasonable speeds. T raveling at 60 mph [96 km/h] uses approximately 20% less fuel than traveling at 70 mph [112 km/h]). • Minimize A/C and defroster usage. Selecting defrost, or defrost/floor mode on the climate control system will force the engine to run continuously , which reduces fuel economy .
EP A fuel economy estimates Every new vehicle should have a window sticker containing EP A fuel economy estimates. Contact your authorized dealer if the window sticker is not supplied with your vehicle. The EP A fuel economy estimates should be your guide for the fuel economy comparisons with other vehicles.
W ARNING: Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. Do not make any unauthorized changes to your vehicle or engine.
detected by the OBD-II may not have symptoms that are apparent, continued driving with the Service engine soon indicator on can result in increased emissions, lower fuel economy , reduced engine and transmission smoothness, and lead to more costly repairs.
BRAKE FLUID The fluid level will drop slowly as the brakes wear , and will rise when the brake components are replaced. Check fluid levels with the ignition in the RUN position. Fluid levels between the “MIN” and “MAX” lines are within the normal operating range; there is no need to add fluid.
3. W ith the parking brake engaged and your foot on the brake pedal, turn the key to the ACCESSORY position but do not start the engine. T urn the wheel to the left to gain access to the check plug. 4. Latch the gearshift lever in P (Park) and make sure that the engine is OFF by placing the ignition in the Lock position.
6. Be sure the engine has been stopped for at least 3 minutes before performing the fluid level check. 7. The fluid level should be within 1/4 inch (6 mm) of the plug threads. 8. Replace the check plug. Adjusting eCVT fluid levels Before adding any fluid, make sure the correct type is used.
AIR FILTER Refer to scheduled maintenance information for the appropriate intervals for changing the air filter element. When changing the air filter element, use only the Mazda air filter element listed.
HIGH V OLTAGE BATTERY COOLING FILTER (REAR A/C) MAINTENANCE The high voltage battery has a dedicated A/C cooling system which includes an air filter . Refer to the scheduled maintenance information for the appropriate intervals for air filter . When changing the air filter element, use only the Mazda air filter element listed.
MAINTENANCE PRODUCT SPECIFICATIONS AND CAPACITIES Item Capacity Mazda Part Name or equivalent Application Brake fluid Between MIN and MAX lines on reservoir High Performance DOT 3 Motor V ehicle Brake Fluid Brake fluid reservoir Engine coolant 7.4 quarts (7.
ENGINE DATA Engine 2.5L I4 engine Cubic inches 152 Required fuel 87 octane Firing order 1-3-4-2 Ignition system Coil on plug Spark plug gap 0.049–0.053 inch (1.
IDENTIFYING YOUR VEHICLE Safety Compliance Certification Label The National Highway T raffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located.
The V ehicle Identification Number (VIN) contains the following information: 1. W orld manufacturer identifier 2. Brake system / Gross V ehicle W eight Rating (GVWR) / Restraint System 3. V ehicle line, series, body type 4. Engine type 5. Check digit 6.
CELL PHONES Use of cell phones and other devices by driver: W ARNING: Use of any electrical devices such as cell phones, computers, portable radios, vehicle navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a number on a cell phone while driving also ties-up the driver’ s hands.
GENERAL MAINTENANCE INFORMATION Why maintain your vehicle? This guide describes the scheduled maintenance required for your vehicle. Carefully following this schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may also help to increase the value of your vehicle when you sell or trade it.
Mazda strongly recommends the use of genuine Mazda replacement parts. Parts other than Mazda or Mazda authorized remanufactured parts that are used for maintenance replacement or for the service of components affecting emission control must be equivalent to genuine Mazda Motor Corporation parts in performance and durability .
Get the most from your service and maintenance visits There are a lot of reasons why visiting your Mazda Dealership for all your service needs is a great way to help keep your vehicle running great. Convenience Many Dealerships have extended evening and Saturday hours to make your service visit more convenient.
And when your vehicle needs replacement parts, insist that only parts meeting Mazda Motor Corporation’ s specifications are used. Genuine Mazda branded parts meet these specifications.
Multi-point Inspection In order to keep your vehicle running right, it is important that you have the systems on your vehicle checked regularly . This can help identify any potential issue before there are any problems.
NORMAL SCHEDULED MAINTENANCE AND LOG The following section contains the “Normal Schedule”. This schedule is presented at specific mileage (kilometer) intervals with exceptions noted.
20,000 miles (32,000 km) ❑ Change engine oil and replace oil filter ❑ Inspect tires for wear and measure tread depth ❑ Rotate tires ❑ Inspect wheel ends for end play and noise ❑ Inspect brak.
50,000 miles (80,000 km) ❑ Change engine oil and replace oil filter ❑ Inspect tires for wear and measure tread depth ❑ Rotate tires ❑ Inspect wheel ends for end play and noise ❑ Inspect high.
80,000 miles (128,000 km) ❑ Change engine oil and replace oil filter ❑ Inspect tires for wear and measure tread depth ❑ Rotate tires ❑ Inspect wheel ends for end play and noise ❑ Inspect bra.
110,000 miles (176,000 km) ❑ Change engine oil and replace oil filter ❑ Inspect tires for wear and measure tread depth ❑ Rotate tires ❑ Inspect wheel ends for end play and noise ❑ Inspect hi.
SPECIAL OPERATING CONDITIONS T owing a trailer or using a camper or car-top carrier Every 5,000 miles, 6 months or 200 hours of engine operation (whichever comes first) Change engine oil and replace f.
Extensive Idling and/or Low Speed Driving for Long Distances as in Heavy Commercial Use Such as Delivery , T axi, Patrol V ehicle or Livery . This operating condition is for Extensive Maximum A/C or Heater Operation with engine on in the above listed usage.
Special Operating Conditions Log D EALER V ALIDATION : RO#: P&A C ODE : D ATE :M ILEAGE : D EALER V ALIDATION : RO#: P&A C ODE : D ATE :M ILEAGE : D EALER V ALIDATION : RO#: P&A C ODE : D .
Special Operating Conditions Log D EALER V ALIDATION : RO#: P&A C ODE : D ATE :M ILEAGE : D EALER V ALIDATION : RO#: P&A C ODE : D ATE :M ILEAGE : D EALER V ALIDATION : RO#: P&A C ODE : D .
MAZDA PREMIUM GOLD ENGINE COOLANT CHANGE RECORD Current mileage goes here => Add 50,000 miles to the current miles + 50,000 Next change due at this mileage => Or T oday’s date goes here => Add 3 years + 00 / 00 / 03 Date of next change => whichever comes first Dealer Stamp P & A CODE R.
Current mileage goes here => Add 50,000 miles to the current miles + 50,000 Next change due at this mileage => Or T oday’s date goes here => Add 3 years + 00 / 00 / 03 Date of next change => whichever comes first Dealer Stamp P & A CODE R.
A Accessory delay .......................... 69 Air cleaner filter ............... 297–298 Air conditioning automatic temperature control system ..........................44 Airbag supplemental restraint system ........................130, 139, 142 and child safety seats .
instrument panel .................... 262 interior ..................................... 263 Mazda car care products ....... 264 plastic parts ............................ 261 washing .................................... 259 waxing ...................
Fuel ............................................ 282 calculating fuel economy ............................78, 288 cap ........................................... 284 capacity ................................... 299 choosing the right fuel ...........
headlamps, flash to pass .......... 51 instrument panel, dimming ..... 52 interior lamps ..................... 54–56 replacing bulbs ......................... 56 LA TCH anchors ......................... 154 Liftgate .................................
S Safety Canopy ...........................140 Safety defects, reporting .......... 258 Safety restraints ........ 116, 120–124 Belt-Minder 威 ........................... 125 extension assembly ................ 125 for adults ......................
treadwear ........................ 166, 170 T owing ....................................... 193 recreational towing ................. 193 trailer towing .......................... 193 wrecker .................................... 246 T ransmission ....
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Mazda 2009 Tribute HEV c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Mazda 2009 Tribute HEV - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Mazda 2009 Tribute HEV, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Mazda 2009 Tribute HEV va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Mazda 2009 Tribute HEV, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Mazda 2009 Tribute HEV.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Mazda 2009 Tribute HEV. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Mazda 2009 Tribute HEV ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
