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55 5-65 0-11 8 Com code 10800 5802 Issue 1 June 199 7 MERLIN LEGEND ® Communications System Rele ase 5 .0 System M anag er ’s Gu ide.
Copyright © 1997, Lucent Technologies Document 555-650-118 All Rights Reserv ed Comcode 10800580 2 Printed i n USA Issue 1 June 1997 Notice Every ef f ort wa s made t o ensure tha t the inf or m at ion in thi s boo k w as compl ete an d accur a te at the time of print i ng .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page iii Contents Contents iii IMPORTANT SAFETY INSTRUCTIONS ix New F eatures and Enh ancements xi ■ Release 4.1 Enhanc em ents xi ■ Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page iv ■ Data Comm unication s C apabilit ies 2-29 System Comp on ents 3-1 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page v ■ Adding a QCC Operator Position 6-60 ■ Adding Ope rator Features 6-6.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page vi ■ Programmed B utton Fa ils 8-21 ■ Reminder Messag es Received with .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page v ii Index IN– 1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Content s Page viii.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IMPORTANT SA FETY INSTRUCTIO NS Page ix IMPORTANT SAFETY INSTRUC TIONS 0 When installing t.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IMPORTANT SA FETY INSTRUCTIO NS Page x ■ The MERLI N LEGEND Com munications System requires a supplementa r y ground . ■ Do not attach the power supply cord to building surfaces.
New Featur es and Enhancement s Page xi Rel ease 4 . 1 Enha ncements MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Fe atures and Enhanceme nts 0 Release 4.1 Enhanc em ents 0 Release 4 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page x ii Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xiii Relea se 4.2 Enh ancements Release 4.2 Enhanc em ents 0 Release 4 .2 includ es all Re lease 4.1 functionality, pl us the enhancem ents listed below.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xiv Relea se 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xv Relea se 5.0 Enh ancements whether adequ ate incoming phone lines and agents are available to handle peak-call load.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvi Relea se 5.0 Enhancemen ts to control and monitor MLX and analog multiline telephone (B IS only) operations.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvii Re l ease 5. 0 Enh ancements NOT E: In the case of remote access calls, the only information that the applicat ion can collect about the caller is the rem ot e telephone number.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xvi ii Relea se 5.0 Enh ancements Any type of inside or outside line that i s norm ally available to a single-line telepho ne can be assigne d to a HotLine extension.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xix Relea se 5.0 Enhancemen ts Two or more gro ups m ay sha r e an announcem ent devi ce. A primary delay ann ouncement devi ce can be administered as a seconda ry delay announc ement device.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 New Featur es and Enhancement s Page xx Relea se 5.0 Enh ancements MLX-5 and M LX-5D Telephones 0 MLX -5™ nond isplay and MLX -5D™ display telephone s are compatible with all system releases.
Pri or Releases: Fea tures and Enhancem ent s Page xxi Rel ease 3 . 1 Enha ncements MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Prior R elea se s: Featu res an d En hance ments 0 Release 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxii Re l ease 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxi ii Relea se 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxi v Release 4.0 Enh ancements 016 Tip/Ring Module 0 This ne w modul e supports a 200-exten s ion dial plan by providing 16 ports for tip/ring devices.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page x xv Relea se 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Pri or Releases: Fea tures and Enhancem ent s Page xxvi Re le ase 4.
About This Book Page xxvii I ntended Audienc e MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Th is Book The M ERLIN LEGE ND Communi cations Sy s tem is an advanced di gital switching system that integrat e s voice and data com m unications features.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxvi ii Terms and Conv entions Used In th e USA only , Lucent Technol ogies prov ides a toll-free customer Helpline 24 hours a day.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxix Secur ity Typographical Conventions 0 Certain type fonts and sty.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page x xx Related Docu m e nts Nondisplaying authorization c odes and telephon e numb ers provide ano ther layer of security .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About This Book Page xxxi Ho w to Comment on This Book How to Co mment on T his B ook 0 We wel come y our comm ents, bot h positive and neg ative.
Read Thi s Fir st Page 1- 1 Ov erv iew 1 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 1 0 Read This First This chap ter includ es important backgrou nd information to he lp you un derstand the system manager fu nctio n and how to use this guide.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1- 2 Ov erv iew 1 Whethe r using a sy stem telephone or a PC t o program system changes, you simply make select ions from men us ; you don’t have to re member any spe cial comma nds or codes.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-3 Your Rol e as Syst em Mana ger 1 Related Gui des 1 Two c ategories of guides are avai lable for the system : ■ User Guides an d Ope rator Guides.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-4 The System Pl anning For ms 1 If you want more det ailed instructions, you can use t he step-by-step proce dures in the system’s manual s.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-5 Upgrad ing the System 1 programm ing process run sm oothly, th .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Read Thi s Fir st Page 1-6 Envi ronmental Requi rements 1 For more i n formation about upgradin g your system, contact your Lucent Technologie s representat ive.
About the System Page 2-1 2 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 2 0 About the System This chapter provides a general overview .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 2 Backgr ound 2 Bac kgr ound 2 Alexand er Graham Bell and his assistant, T homas A. Watson , demons trated the first working model of a t e lephon e on March 10, 1876.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 3 Backgr ound 2 Figure 2–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 4 Backgr ound 2 Figure 2–2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 5 Backgr ound 2 from the cradle ( off-hook ), curr e nt f l ows and signals the CO that the caller i s requesting service.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 6 Backgr ound 2 ■ Di gi t al S ig n a l . Information transmitted i n a coded form (f r om a computer) represented by discrete signal elements; for e xample, off and on or zero and one .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 7 Backgr ound 2 Figure 2–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 8 Backgr ound 2 ■ Level 3 and Above: Switch ing among All SOs.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-9 Sy stem Overview 2 and t he parties had hun g up, the lamp associated with e ach conn ecting cord would go out an d the operat or knew tha t the call was complete and the c ord could be removed.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-10 Sy stem Overview 2 Depending on th e trunks and the telephones and other equipmen t selected, a wide array of feat u res and add-on products ( a pplica tion s ) can function according to the needs of your company.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-11 Sy stem Overview 2 Figure 2–5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 12 Inco m ing Trunks 2 Inc o ming Trun ks 2 Trunks are the telephone company ’s facilities, provided by t h e central office ( CO ) to carry v oi ce or data communications (see Figure 2–6 ).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 13 Inco m ing Trunks 2 Figure 2–6.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 14 Inco m ing Trunks 2 The types of trunks are: ■ Loop-Start L ines (Incom ing and Ou tgoing Calls).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-15 Mod es of Oper ation 2 T1 Voice Op erati on .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-16 Mod es of Oper ation 2 ■ The features and application s that .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-17 Mod es of Oper ation 2 Table 2–1. M o des of Oper atio n Key Mo de Hyb ri d/ PB X Mo de Be hin d Sw it c h Mode Descri ption Telephon es have multipl e button s (or keys) l abeled with teleph one numbers.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 18 Comp onents 2 Componen ts 2 The system incl udes the f ollowi ng compone nts: ■ Control Un it. The circuitry that manages the switchin g activities of the teleph one compa ny’s trunks and your system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 19 Comp onents 2 The MLX-20L t elepho ne is the only telephone that can be assigned through system pro gramming to function as a Q CC.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 20 Comp onents 2 Figure 2–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 21 Comp onents 2 Line/Trunk and Extensi o n Modules 2 The line/trunk and extension modules inserted i nto the control unit have j acks for connecting CO trunks and syst em telephone wires to the c o ntrol unit.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 22 F eatures 2 Fe ature s 2 The versatility a nd power of the system are due, in large pa rt, to the variety of feature s ettings a nd services it can provide.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 23 Appl ications 2 NOTE: A CT I link is not compat ible with all Macintosh O S and UNIX S ystem clients, whi ch must s upport privat e data in order to function wi th the feature.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 24 Appl ications 2 Figure 2–9.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2- 25 Progr amming t he Syst em 2 Pr ogrammi ng the Sys tem 2 System installation includ es programming featu r e s , set ti n gs, and options s elected by you or a representative from your c o mpany.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-26 Au xi liary Component s 2 Auxi lia ry C om ponents 2 There are many othe r components that people use with t he s ystem , including adapters, adjuncts, and accessorie s.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-27 Au xi liary Component s 2 — Prote ction Accesso ries.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-28 Au xi liary Component s 2 Figure 2–10.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-29 Da ta Communi cations Capabi liti es 2 Da ta Com mu nic a ti on.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About the System Page 2-30 Da ta Communi cations Capabi liti es 2 (Integrated Digi tal Services Network) comm unications devi ce to a n MLX extension.
Syst em Compon ents Page 3-1 Contr ol Unit 3 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 3 0 System Components This chapter descr ibes the system’s bas ic hardware.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-2 Contr ol Unit 3 Inside the back of each carrier is a componen.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-3 Contr ol Unit 3 Figure 3–1. P ro ces sor Module A super capacitor in th e processor mod ule provides backup power for the system’s c l ock and its m em ory in case of power fai lure or system shutdown.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-4 Contr ol Unit 3 ■ Translati on Memory Car d. White lab el; entitled Translation Card . To b ack up and restore your syst em program ming as an alternative to using System Program ming and Mainte nance (SPM).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-5 Contr ol Unit 3 Line/Trunk and Extensi o n Modules 3 Line/trunk a nd extension modu les ha ve jacks for connect ing telephon e company lines/trunks a nd extension wires to the control unit.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-6 Contr ol Unit 3 analog multi line telephone and a modem or ot.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-7 Contr ol Unit 3 NOTE: The M ERLIN LE GEND M AIL® Voice Messagin g System integrates a T/R module with a v o ice messaging syst em and is both a module and an applicat ion.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-8 Contr ol Unit 3 NOT ES: 1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-9 Contr ol Unit 3 ■ T1 S ervice. Thi s service is cost-effective and convenie nt for many busines s es. Prior to Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-10 Contr ol Unit 3 800 NI-BRI Module 3 Available for Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-11 Contr ol Unit 3 Figure 3–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-12 Contr ol Unit 3 Table 3–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-13 Contr ol Unit 3 Table 3–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-14 T el ephone s 3 * Fo r Re leas e 4. 0 a nd l ater sy stem s on ly † Not compat ible wi th fir mwar e vint a ge 29; use an earli er or la ter vi ntag e.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-15 T el ephone s 3 ■ Red Mess age light ■ Built-in speakerp.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-16 T el ephone s 3 ML X-28D 3 The M LX-28D telephone ( Figure 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-17 T el ephone s 3 MLX -20L telephones c annot be wall-mounted. When use d as a QCC, some restrictions apply. T he line buttons are not programm able, and the console cann ot have an MFM.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-18 T el ephone s 3 MLX-16DP 3 The M LX-16DP telephone ( Figure .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-19 T el ephone s 3 ML X-10D 3 The M LX-10D telephone ( Figure 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-20 T el ephone s 3 MLX -10 3 The M LX-10 telephone ( F igure 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-21 T el ephone s 3 replaces an MLX -10 or MLX-10D telephone, al.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-22 T el ephone s 3 replaces an MLX -10 or MLX-10D telephone, al.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-23 T el ephone s 3 Figure 3–10. D irect S tation Selector Ten fixed-f eature buttons with gree n lights are at the bottom o f the DSS .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-24 T el ephone s 3 NOTE: Exten sions may have to be renum bered in order to have all extension numbers appear on the DSS.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-25 T el ephone s 3 Single-Li ne Telephones 3 Table 3–3 lists the recommende d sin gle-li ne telep hones. O ther available single-line telephones a re al s o suppo rted but are not recommende d for R elease 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-26 T el ephone s 3 programm ing, but every multil ine telephone autom atically has t wo ICO M (Intercom) or three SA (System Access) b uttons assi gned.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-27 T el ephone s 3 You can ass ign any combination of up to 10 ICO M Vo ice , ICO M R i ng , an d IC O M Or ig in at e O nl y buttons to each telephone on line buttons 1 through 10.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-28 T el ephone s 3 ■ Pers o nal Li ne . Us e t his button to dedic at e the u se of a specific outside trunk to one or m ore telephone s in t h e system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 29 Ope r ator Consoles 3 voice-ann ounced c all and the user a.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 30 Ope r ator Consoles 3 Table 3–4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 31 Ope r ator Consoles 3 voice-ann ounced calls.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 32 Ope r ator Consoles 3 During syst e m programm ing, yo u assig n cert ain fe a ture s and setti ngs to QCC opera t or extensions .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 33 Adapt ers 3 You can a dd one or two D SSs to the M LX-20L o.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 34 Adapt ers 3 Telephone Adapters 3 The adapt ers described below connect adjunc ts to telephones.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 35 Adju ncts 3 A qualified service technician sets up your MFMs to work with either an adjunct or a supplement al alert.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 36 Adju ncts 3 NOTE: Modem s can be connec ted direct ly to a 012 or 016 (Release 4. 0 or later) module on the control unit or to an ex tensi on.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 37 Adju ncts 3 System Programming and Maintenance PC 3 You can use a PC with M S -DO S® version 3.3 or higher and System Programm ing and Maintenance (SPM ) sof tware t o program and maintain t he sy stem.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 38 Adju ncts 3 Delay Announcements 3 Use up to 10 primary delay announcem ent devic es and one seconda ry device (Release 5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 39 Adju ncts 3 Headpieces 3 Six different headpiec es are available as headset com ponent s. Each is light, comfortable , and uses a transparent voice tube to eliminate any cumbersome large m icrophone.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 40 Adju ncts 3 Ad ditio nal T el ephone Adjuncts 3 You can also connect answering machine s and credit card verification terminals to telep hones.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 41 Adju ncts 3 ■ Inverse M ultiplexor s (IMUXs). Thes e devices are used to al low data an d video c ommunications over two channe ls or B-ch annels of a digi tal facility.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 42 Adju ncts 3 If the desktop video system supports 1B data, it can make or receive a call using only one B-channel while the MLX telephone is on a call.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 43 Adju ncts 3 Table 3–5. Adjunct Summary Equipment Description Alerts (AC): Any audible or visual alert t hat operates on 20–30 Hz ringing signals; associated with a specific extension (supplemen tal alert).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3- 44 Adju ncts 3 Table 3–5. Continued Equipment Description Dial Dictation: A d evice that req uires con tact closure can be used on LS/GS line jack only with UPA M .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-45 Power- Related Ha r dware 3 Powe r -Rela t ed Hardw are 3 Yo.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-46 Power- Related Ha r dware 3 System Auxiliary Power 3 When yo.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-47 Power- Related Ha r dware 3 In-Range Out -of-Building Protec.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-48 Power- Related Ha r dware 3 Trouble Alarm 3 System o perator cons oles have programm ed Alarm buttons t o let you know if there is a probl em with the system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Compon ents Page 3-49 Power- Related Ha r dware 3 When y our s ystem w as planned, your Luc ent Technologies representative m ade sure that it had a module to s upp ort one or more PFT teleph ones in case of an emergency .
Feat ures an d Applica tions Page 4- 1 F eatures 4 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 4 0 Features and A pplications This chapter offers descriptions of system features and applications that are available to help enhance your system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 2 F eatures 4 ■ Genera l Systemwide Fe atures. Features and s ettings that apply to all or most users, for example, One-T ouc h Hold.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 3 F eatures 4 ■ Bas ic C allin g an d A nsw erin g .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 4 F eatures 4 Bas ic C allin g and Answering 4 This F eature Finde r ( Tab le 4–1 ) covers features that users an d Direct-Line Console (DLC) operators may need for basic calling and answering.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 5 F eatures 4 Table 4–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 6 F eatures 4 Tabl e 4–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 7 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Dialing and ca l ling Dial an insi de or outside number with one touch.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 8 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Dialing and calling (continued) Make a call outside normal office hours.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 9 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Pag ing Page over your co mpan y’s loudspeake r system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 10 F eatures 4 Tabl e 4–1. Continue d Basic Callin g and Answ ering Type PROG Cons ide rati ons Fea tur e Name Tran sfer ri ng ca lls Transfer a call t o an inside or outside number.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 11 F eatures 4 Covering Calls and Having Calls Covere.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 12 F eatures 4 Table 4–2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 13 F eatures 4 Tabl e 4–2. Continue d Have all your cal ls covered by a co-worker. SYS Primar y Co ve r age Have your calls ri ng immediate ly at your extension o r only after a delay.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 14 F eatures 4 Calling Pr ivileges a nd Restri ctions 4 Calling privileges and restrictions are pl a nned and programm ed centrally for the extensions in your company, as well as for remote access users.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 15 F eatures 4 Table 4–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 16 F eatures 4 Tabl e 4–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 17 F eatures 4 Customizing Phones 4 The F eature Finde r in Table 4–4 describes features tha t people in your company can use to make their t el ephones work better for t h em.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 18 F eatures 4 Table 4–4. Fea ture F in der : Customizing Phones Cu stomi zing Ph one s Type PR OG Cons ide rat ions Fe a tur e Name Give your phone its own distinctive ring.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 19 F eatures 4 Mes sagi ng 4 The system in cludes a n.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 20 F eatures 4 Table 4–5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 21 F eatures 4 Tabl e 4–5. Continue d Mes sag ing Typ e P R OG C ons i de rat io ns Fea tur e Name Setting up messaging Change the posted message s that users can choose fr om.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 22 F eatures 4 Timekeeping 4 Peopl e at your company can set alarms or remind er calls to let th em know whe n it is tim e fo r so m e eve n t (s ee Table 4–6 ).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 23 F eatures 4 Table 4–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 24 F eatures 4 Tabl e 4–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 25 F eatures 4 Tabl e 4–7. Continue d Copy line assignm ents, buttons, an d features f rom one extension to another.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 26 F eatures 4 Tabl e 4–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 27 F eatures 4 Tabl e 4–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 28 F eatures 4 Tabl e 4–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 29 F eatures 4 Special Operator and Supervisor F eatures 4 The F eature Finder in Table 4–8 lists features t hat are ava ilable only t o operators.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 30 F eatures 4 Table 4–8.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 31 F eatures 4 Tabl e 4–8. Continue d Specia l Operator and Superv is o r F eatu res T y pe PR OG Cons ide rat ions Fea tur e Name Call an insi de or outside number with one touch.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 32 F eatures 4 Feat ure D e scrip t ion s 4 This sec .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 33 F eatures 4 Sharing Li nes 4 The simplest way to cover someone else’s calls is t o share a line with him or her.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 34 F eatures 4 to the forw arded-t o extension. If a call is not ans wered at the forwardin g extension (or i f , in Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 35 F eatures 4 Generally, it is b es t for callers to receive individual atte ntion. If a s en der has Individual Coverage, the receiver can answer with the s ender’ s name.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 36 F eatures 4 button at an extension is already set properly when there is a c han ge in Night Service status, the setting rem ai ns.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 37 F eatures 4 ■ It reduces the burden on the operator. ■ It allows the c a ller to deci de whether t o leave a message or speak to an operator.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 38 F eatures 4 Summary 4 Table 4–10 illustrates the various ways that calls can be covered. Table 4–10.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 39 F eatures 4 Table 4–10 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 40 F eatures 4 Calli ng R e strict ions 4 If you and .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 41 F eatures 4 special services from the CO.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 42 F eatures 4 ■ Some voic e messagin g syst ems (des cri bed lat e r in this cha pt er) permit outcalling .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 43 F eatures 4 In Release 3.1 and later sy s tem s in Hybrid/PBX mode, remote access users are automati c al ly restri cte d fro m maki n g outsi d e call s usin g the syst em.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 44 F eatures 4 Night Se rv ice wi th Outward Res t r icti on 4 Appl y to: Whole syst em Use with: Night Serv i ce Emergency List and Night Service Exclusion List.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 45 F eatures 4 In conj unction wit h FRLs assigned to rout es, FRLs from 0 to 6 a re al s o assigne d to extension s and are used to determine whether callers have permission to use the r outes.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 46 F eatures 4 SECURITY l ALERT: ! The MERLI N LE GEN.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 47 F eatures 4 ■ Authorizat ion codes can be used for call control and call accounting through the Station Message Detail Recordi ng (SMDR) p rintout.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 48 F eatures 4 central office star codes and the CO i.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 49 F eatures 4 ■ Auto Dial buttons require programmed line buttons but are us eful for people who have those but tons available and make many calls to a few numbers.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 50 F eatures 4 ■ The light on a Calls-In-Queue Alarm butto n on a phone goes on when too many calls are waiting for the group.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 51 F eatures 4 operator position but not included in a Night Service group, Night S erv ice does not affect it.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 52 F eatures 4 Other Gr o ups 4 Other groups are assi.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 53 F eatures 4 allows com municat ions at dou ble t he speed of a single digital channel or B-channel , that is, at 11 2 or 128 kbps.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 54 F eatures 4 System Programm ing includes instructions for addin g, deleting, and changing barrier codes.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 55 Appl ications 4 When you add or change extensions in your system, you may also nee d to change Fac ility Re striction Levels (FRLs ), the c alling restriction feat ure of ARS.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 56 Appl ications 4 In addition, Centrex services are supported b y the syst em; Centrex is supplied by a serv ice pr ovider.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 57 Appl ications 4 In Release 5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 58 Appl ications 4 Table 4–12 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 59 Appl ications 4 1. Not all Macin tosh OS and UNIX syste m cli ents are suppor ted. See the PassageW ay Telepho ny Service Networ k M a nager’s Guide for det ai ls.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 60 Appl ications 4 Voice Mess ag ing Sy s tems 4 A voice messagin g syste m (VMS) provides call- a nsweri n g serv ices and may provide voice mail services .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 61 Appl ications 4 Table 4–13 describes the services available by product. Note that MERLIN LEGEND M AIL services apply to MERLIN MAIL as well.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 62 Appl ications 4 SECURITY l ALERT: ! Your Voice Mes.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 63 Appl ications 4 are ov erheard in a publ ic locati.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Feat ures an d Applica tions Page 4- 64 Appl ications 4 A 012 or 016 port (Release 4.
Putt ing t he Sys tem to Work Page 5-1 5 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 5 0 Putting the S ystem to Work This chapter prov.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-2 Scenar io 1: A Small Office 5 Scenar i o 1: A Small Of f ice 5 This sc enario de scribes a private medi cal pra c tice.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-3 Scenar io 1: A Small Office 5 Table 5–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-4 Scenar io 1: A Small Office 5 Figure 5–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-5 Scenar io 1: A Small Office 5 ■ Inco min g Li ne s .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-6 Scenar io 2: A Prof essional Office 5 — For fax machi ne: No c o verage ■ After-Hours Coverage.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-7 Scenar io 2: A Prof essional Office 5 The firm plan.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-8 Scenar io 2: A Prof essional Office 5 Figure 5–2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-9 Scenar io 2: A Prof essional Office 5 Executive Sta ff 5 Table 5–2 descr ibes the needs of t he ex ecut ive staff.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-10 Scenar io 2: A Prof essional Office 5 Secretari al Staff 5 Table 5–3 descr ibes the needs of t he s ecretarial staff.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-11 Scenar io 2: A Prof essional Office 5 Administrat i ve/ Support Staff 5 Table 5–4 descr ibes the needs of t he adm ini strative/supp ort staff.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-12 Scenar io 2: A Prof essional Office 5 Other Nee ds 5 Table 5–5 descr ibes some of the misce llaneous needs of the office.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-13 Scenar io 2: A Prof essional Office 5 analog equip men t (fax machines and modems) is restricted to speed s no higher than this.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-14 Scenar io 2: A Prof essional Office 5 ■ Dialing F eatures.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-15 Scenar io 2: A Prof essional Office 5 ■ Terminal adapters for h igh-speed 64-kbps dat a communicat ions by fax, or PC ■ Ascend Com municat ions, Inc.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-16 Scenar io 2: A Prof essional Office 5 Figure 5–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-17 Scenar io 2: A Prof essional Office 5 Table 5–6.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-18 Scenar io 2: A Prof essional Office 5 Table 5–6. Continued Staff Member Nee ds Feature/Applicatio n Paraleg als If a paralegal is no t availa ble, another paralegal takes the c all.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-19 Scenar io 2: A Prof essional Office 5 Figure 5–4 illu strat es the call cove rage patterns .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-20 Scenar io 2: A Prof essional Office 5 Figure 5–4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-21 Scenar io 2: A Prof essional Office 5 Calli ng R e.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-22 Scenar io 3: A Dual-Loca tion Company 5 SECURITY l.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-23 Scenar io 3: A Dual-Loca tion Company 5 Figure 5–5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-24 Scenar io 3: A Dual-Loca tion Company 5 General Ne.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-25 Scenar io 3: A Dual-Loca tion Company 5 To simplif.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-26 Scenar io 3: A Dual-Loca tion Company 5 Table 5–8. Work Group Needs Wor k Gr oup Nee ds President and vice-pre sidents, W.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-27 Scenar io 3: A Dual-Loca tion Company 5 Individual Needs 5 Table 5–9 descr ibes the individual needs of certain staff members.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-28 Scenar io 3: A Dual-Loca tion Company 5 System Des.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-29 Scenar io 3: A Dual-Loca tion Company 5 Order-takers and c ustomer service staffers use a different T1 facility, which is programme d for the PRI access arrangeme nt.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-30 Scenar io 3: A Dual-Loca tion Company 5 Peopl e in bo th locations use these featu r es: ■ Coverin g Calls .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-31 Scenar io 3: A Dual-Loca tion Company 5 Five de lay a nnouncement d evices (Rel ease 5 .0 and lat er systems) are attached t o play messages f or customers calling bo th groups.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-32 Scenar io 3: A Dual-Loca tion Company 5 ■ Sales G roup.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-33 Opti mizing Your Syst em 5 understand how t o get the most from the lines/trunks that the company has.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-34 Opti mizing Your Syst em 5 employi ng a variet y of v isual aids, including interactive w riting and d rawing, prepare d text and graphic m aterials, an d prerecorde d audio and v ideo mate r ial.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-35 Opti mizing Your Syst em 5 NOTE: A DLC only passes callin g party info rmation w hen it is not one of the extensions us ing a CTI application .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-36 Opti mizing Your Syst em 5 System Requirements 5 A CT I link requi res the following equ ipment and software: ■ MERLIN LEGEND Commu nications Syste m Release 5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-37 Opti mizing Your Syst em 5 using the touch-tone keys on the telephone. It enables your custom ers to have access to your business and services on a 24-hour, s eve n-days -per-week basis.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Putt ing t he Sys tem to Work Page 5-38 Opti mizing Your Syst em 5 Us ing C a l le r ID , you c an als o int e gr ate the ca llin g pa rty in fo rm at io n w it h va ri ou s applicat ions that your business uses.
Man aging the System Page 6-1 6 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 6 0 Managing the S ystem This chapter helps you comple te the most common system manage ment tasks.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 2 Usin g the Task Des criptions 6 Us in g th e T a s k De scr.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-3 Usin g the Pro gramming Procedur es 6 ■ For information about the plan ning forms, see System Planning. If you don’t have this guide, contact your Lucent Technolog ies representa tive.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-4 Usin g the Pro gramming Procedur es 6 Console/Display Instructions Additional In formati o n PC Select the line button to which you want to assign the feature.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-5 Intr odu cti on to S ys tem P rogra mm ing 6 The sum mary progra mming procedu r es descr ibe steps for both the consol e and the PC.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-6 Intr odu cti on to S ys tem P rogra mm ing 6 — PC with Syst em Prog ramm ing and Ma intenan ce (SPM ) So ftwa re.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-7 Intr odu cti on to S ys tem P rogra mm ing 6 Figure 6–1. I nf o rma tio n Screen Menu Selection Screens 6 A menu selection screen promp ts you to select a listed o ption.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-8 Intr odu cti on to S ys tem P rogra mm ing 6 on the console or next to Ente r ( on the PC ).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-9 Intr odu cti on to S ys tem P rogra mm ing 6 Table 6–2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-10 Intr odu cti on to S ys tem P rogra mm ing 6 For qui ck reference, Table 6–3 shows the P C keys that correspon d to the screen key sel ections on most screens.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-11 Intr odu cti on to S ys tem P rogra mm ing 6 Idle States 6 You can begin some program ming procedures only when all or part of t he system is not in use; this is called an idle s ta te .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-12 Intr odu cti on to S ys tem P rogra mm ing 6 Table 6–4. Idle Sta tes Idle St ate Description Procedures Sys tem Fo rced Idle The ent i re syst em (every l i ne and every extension) is idle.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-13 Progr amming fro m the Co nsol e 6 Forced Idle Reminder T o.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-14 Progr amming fro m the Co nsol e 6 Figure 6–7.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-15 Progr amming fro m the Co nsol e 6 ■ Fixed Disp lay Buttons. The top two buttons in each column hav e the same labels and func tions regardless of the screen display: — Home.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-16 Progr amming fro m the Co nsol e 6 Figure 6–9.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-17 Progr amming fro m the Co nsol e 6 ■ The middle column, “Additional Information,” contains explanatory information if necessary.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-18 Progr ammi n g from a PC with SPM 6 Table 6–5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-19 Progr ammi n g from a PC with SPM 6 Types of PC Connectio ns 6 There a re three ways to con nect th e PC t o the con trol unit: ■ Direct Local Connecti on.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-20 Progr ammi n g from a PC with SPM 6 Console/Display Instructions Additional Information If the PC does not have a h ar d disk, insert th e SPM diske tte into Drive A.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-21 Progr ammi n g from a PC with SPM 6 With a Local or Rem ot e Modem Connection 6 The method y ou use to access SPM by modem depends on whether you are programm ing on site (locally) or f rom a remote location.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-22 Progr ammi n g from a PC with SPM 6 To access SPM through a local or remote modem connection , follow the steps below.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-23 Centr alized Tel ephon e Pr ogr amming 6 NOTE: The fu ncti on keys show n on ei ther side of the display are included h ere for q uick reference.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-24 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Go to the second scree n of the System Progra mm ing menu .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-25 Centr alized Tel ephon e Pr ogr amming 6 next sec tion. For d etailed information a bout the List F eature option , see Chapter 5 in Sys tem Program ming.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-26 Centr alized Tel ephon e Pr ogr amming 6 NOTES : If you are.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-27 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Spec ify the extension you want to progra m .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-28 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Program the featur e(s).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-29 Centr alized Tel ephon e Pr ogr amming 6 Table 6–6.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-30 Centr alized Tel ephon e Pr ogr amming 6 Table 6–7 shows the operator features that can be copied for operator c onsol es .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-31 Centr alized Tel ephon e Pr ogr amming 6 Console/Display Instructions Additional In formati o n PC Sel ect C opy E xtens ion.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-32 Centr alized Tel ephon e Pr ogr amming 6 Console/Display In.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-33 Usin g Reports 6 Using Reports 6 The syst e m generates a v.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-34 Usin g Reports 6 ■ All — Each report — All report opt.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-35 Usin g Reports 6 ■ Allow ed Lists Assigned to Extensio ns.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-36 Usin g Reports 6 NOTES : 1. If you select the Al l op ti o n, th e re p or ts tak e se ve ra l m in ute s to pr in t.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-37 Sett ing Syst em Date and/or Ti me 6 NOTE: The E x tensio n Information report incorrectly lists MLX- 16DP telephones as MLX- 28D telephones.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-38 Ba cki ng Up the System 6 Programming Ins tructions 6 Backing Up the S ystem 6 Use t his proce du re to make a c opy of your cust omized system data.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-39 Addi ng an Ex tension 6 Open the Sy stem Program m ing menu from the console or a PC with SPM.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-40 Addi ng an Ex tension 6 Task Li s t: A ddi ng an Ext ension 6 Obta in Form 2a, Syste m Numberi ng : Ex tension Jacks.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-41 Mo vi ng an E xt e ns i on 6 NOT E: This task requires an idle c ondition: Extension Forced Idle.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-42 Remo ving an Ex tension 6 ■ Follow the procedure in this secti o n.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-43 Remo ving an Ex tension 6 Planning Guidelines 6 When you re.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-44 Remo ving an Ex tension 6 If the te lephone requ ires a ded.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 45 Assi gning a HotLine Extens i on 6 As s ig nin g a Ho tLin e Ext ens i on 6 Avai lable i n Rele ase 5.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-46 Ch angi ng Calling Rest ri ct ions 6 Task List: Assigning a HotLine Extension 6 Assembl e any required system planning forms, for ex ample, Sys t em Form 4f, Tip/Ring Equipment .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-47 Ch angi ng Calling Rest ri ct ions 6 In Re leas e 3 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-48 Ch angi ng Trunk-to- Trunk Transf er Status 6 Program the c.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-49 Ch angi ng Trunk-to- Trunk Transf er Status 6 Task List: Ch.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-50 Ch angi ng Coverage Delay Opt ions 6 Ch an gin g Cov e r a ge D e lay Optio ns 6 Prior to Release 4.1, system ma nagers used syst em program ming to specify systemwide coverage delays.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-51 Ch angi ng Coverage Delay Opt ions 6 Table 6–8. Ring Delays Affecting Co verage Timer Factor y Se ttin g R an ge Des crip tio n Cover age Delay Int erv al* 3 ri ngs 1–9 ring s Relea se 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-52 Ch angi ng Coverage Delay Opt ions 6 A sen der can also be .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-53 Ch angi ng Coverage Delay Opt ions 6 Table 6–9.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-54 Ch angi ng Coverage Delay Opt ions 6 Planning Guidelines 6 When y ou pl an cover dela ys, consider whe ther t he sender i s part of a coverage group or not.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-55 Ch angi ng Coverage Delay Opt ions 6 Program the chan ge(s).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-56 Addi ng/Removi ng a Li ne 6 Addi ng/ R em ovin g a Line 6 Use t his proce du re to add a line to or remove a l ine fr o m t h e syst e m.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-57 Addi ng a DLC Operato r Posi tion 6 Addi ng a DLC Opera tor P osit ion 6 Use this procedu re to a dd a DLC operator position to ei ther an MLX or an a nalog mult iline ex tension modul e.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-58 Addi ng a DLC Operato r Posi tion 6 The p rocedure to add a.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-59 Addi ng a DLC Operato r Posi tion 6 Assign the jack, f ollo.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-60 Addi ng a QCC O pera t or Po sition 6 Assign other buttons,.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-61 Addi ng a QCC O pera t or Po sition 6 Table 6–11 . Maximu m Number of Operator Positions QC C button assignm ents are automatic and factory -set.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-62 Addi ng a QCC O pera t or Po sition 6 If necessary, read “Queued Call Console” in the Feat ure Reference for detailed informat ion abou t QCC consoles.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 63 Addi ng Operat or Fe atures 6 Addi ng O perat or Fea tur e.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 64 Addi ng Operat or Fe atures 6 Task Li s t: A ddi ng Operat o r Fea t ures 6 Obtai n Form 6a, Opt ional Operato r Features.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-65 Co nnect ing Auxili ar y Equipment 6 Conn ecting A uxiliar .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-66 Co nnect ing Auxili ar y Equipment 6 Valid Entries Line/tru.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-67 Co nnect ing Auxili ar y Equipment 6 Fo r Vo ic e M e ss ag.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-68 Ch angi ng Calling Grou p Assi gnments 6 For a voice messag.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 69 Revi sing All owed Li sts 6 NOTE: To ass ign an ext ension to a new calling group , you m ust remove it from its old grou p before programming the ne w assignmen t .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 70 Revi sing All owed Li sts 6 Planning Guidelines 6 Revising.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 71 Assi gning Al lowed Lists to Extens ions 6 8 lists for ea .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 72 Revi sing Disa llowed Lists 6 Valid Entries 0 to 7 Task Li.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 73 Revi sing Disa llowed Lists 6 routing ca lls.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 74 Revi sing Disa llowed Lists 6 Valid Entries 11 digits for each number (+ wildcard P a use character, entered by pressing the Hold butt on) Asterisk (* ) or star or 11 (Release 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 75 Assi gning Di sallowed List s to Extens ions 6 Task List: .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-76 Ch angi ng Group Covera ge Assignment s 6 Task List: Assign.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-77 Ch angi ng Group Covera ge Assignment s 6 Planning Guidelin.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-78 Revi sing Night Serv ic e wit h Group Assignmen t 6 Task List: Changing Group Coverage Assignments 6 Obtain F orm 7c, Group Coverage.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-79 Revi sing Night Serv ic e wit h Group Assignmen t 6 to b e .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-80 Revi sing Night Serv ic e wit h Cover age Control 6 Programming Ins tructions 6 Rev isin g N igh t Se r vic e w ith Co verage C ont rol 6 In Release 4.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-81 Revi sing Night Serv ic e wit h Cover age Control 6 ■ When Night Service is turned off and normal operation is r e sumed, all Coverage VMS Off buttons are activated.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-82 Ch angi ng Extension Di rectory Label s 6 Programming Ins t.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-83 Ch angi ng Trunk Labels 6 Task Li s t: Chang ing Extensio n Directory La bels 6 Obta in Form 2a, Syste m Numberi ng : Ex tension Jacks.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-84 Ch angi ng Posted Messag e Label s 6 Labels can contain capit al letters, numb ers, and eight types of characters: ampersands (&), d ashes (-), spaces , periods (.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-85 Ch angi ng Posted Messag e Label s 6 Planning Guidelines 6 Mess ages 2 through 20 can be changed thro ugh program ming.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-86 Ch angi ng Calling Grou p Label s 6 Cha nging Call ing Grou p La bels 6 Use this procedure t o change alphan umeric system labels for di splay tel ephone users to identify c alling groups .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6- 87 Changi ng Syst em Direct ory La bels 6 Programming Ins tructions 6 Cha ngi ng Sy stem D irect ory Label s 6 Use this procedu re to cha nge System Speed Dial numbers f o r all syst em users.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-88 Add in g a C T I Li nk 6 Program the c hange(s), following .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-89 Add in g a C T I Li nk 6 ■ The CT I link can be programmed be fore the C TI link hardware i s plugged into a port on a 008 MLX or a 4 08 MLX mod ule.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-90 Add in g a C T I Li nk 6 Busying-Out and Restori ng the MLX.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-91 Add in g a C T I Li nk 6 To busy-out and then restore the MLX module, follow the steps below: 1. Use one of t he following procedures.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-92 Remo vi ng a CTI Lin k 6 Follow t he procedure i n the preceding topic, ‘‘ Bus ying-Ou t and Restoring the MLX Mo dule ’’ , to restore s ervice on the m odule wh ere the CTI l ink is located.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-93 Remo vi ng a CTI Lin k 6 When y ou have finished, fi le Form 2a with the rest of the planning f orms.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Man aging the System Page 6-94 Remo vi ng a CTI Lin k 6.
Lear ning Mor e Page 7-1 Guides 7 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 7 0 Learning More This chapter provi des descriptions of t h e system manuals and a q uick information-finder to help you locate what you need in the s y st em reference guides.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-2 Guides 7 Ordering and Availabi lity 7 For inform ation about ordering any of t he printed m aterials, see “ Related Document s ” on page xxx in “About This Book,” at the beginning of this book.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-3 Guides 7 Table 7–1. System Ref erence Guid es Overview Common Elements 7 The system reference guides include the fo llowing informational and organizati onal aids: ■ Ab out T his Book .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-4 Guides 7 ■ Ma in Tab le of Con tent s. A list of t he c hapters and t heir primary t opics, a list of f i gures, and a list of tables .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-5 Guides 7 ■ System Renum bering (a program ming proce dure for c.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-6 Guides 7 ■ Considerations and Cons traints. An exp lanation of ex ceptions and unusu al conditions pertaining to the feature.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-7 Guides 7 products. Th is section is helpful both to people who have used early releases of the system as well as t o t hose who are accustomed to other communicati ons systems.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-8 Guides 7 ■ Prog ramm ing Pro ced ures (Chapt er 4). P r ovides each system programm ing procedure not c overed in Chapter 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-9 Guides 7 ■ In Chapt er 1, a quick reference to th e syste m programm ing men us, presented in the order in which they appear in the system, and annotated so that you can find out what t h ey do.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-10 Guides 7 The following is a list of al l the user and operator g.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7-11 Guides 7 ■ A sect ion containin g step-by-step instructions fo.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 12 Syst em Guides Info r matio n Finder 7 Data/Video Refe rence describ es data communi c ations in general, t he different types of data and vide o workstations , and t he feat ures used in da t a commu nications.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 13 Syst em Guides Info r matio n Finder 7 Table 7–2. Inf ormat ion F i nder: Featur es To learn about. . . Check this guide.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 14 Syst em Guides Info r matio n Finder 7 Table 7–2. Continued To learn about. . . Check this guide. . . Planning a nd Progra mming Fe atures Featu r e factory settings Feature Reference .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 15 Syst em Guides Info r matio n Finder 7 Table 7–2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 16 Syst em Guides Info r matio n Finder 7 Table 7–3. Inf ormat ion F i nder: Programmin g To learn about. . . Check this guide.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 17 Syst em Guides Info r matio n Finder 7 Table 7–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 18 Syst em Guides Info r matio n Finder 7 Table 7–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 19 Syst em Guides Info r matio n Finder 7 Table 7–3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Lear ning Mor e Page 7- 20 Syst em Guides Info r matio n Finder 7 For more information about training, contact your Lucent Technol ogies representat ive.
Troub leshoot i ng the System Page 8-1 8 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 8 0 Troubleshooting the System This chapt er provides procedures for solvin g the mos t common problems that you may encount e r with the syst e m.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-2 All Phones Are Dead ( No Dial Tone or Ligh t s) 8 NOTES : 1. If power t o the system is cut off , the system ret ains its program mi n g for 4 to 5 days a fter it st ops receiving powe r.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-3 Some Phones Ar e Dead (No Dial Tone or Li ghts) 8 Some Phon es Ar e Dead (No Dial Ton e or Li ghts ) 8 Poss i ble Cause 1 : T he telephones are n ot receiving power.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-4 Some Phones Ar e Dead (No Dial Tone or Li ghts) 8 WARNING: ! If you mus t check something on the control uni t , proceed wit h c a ution.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-5 Dif ficulty Maki ng Outsi de Calls 8 WARNING: ! If you mus t check something on the control uni t , proceed wit h c a ution.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-6 Dif ficulty Maki ng Outsi de Calls 8 Poss i ble Cause 2 : If the system (Hy b rid/ PBX mod e ) use s pool dial-o ut codes, the extension m ay be res tricted from dialing the pool dial-out code.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-7 Dif ficulty Maki ng Outsi de Calls 8 Poss i ble Cause 5 : Night Service with Outward Restriction is acti v ated.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-8 Phone Does Not Ring 8 ■ If th e light is off, chan ge the console bac k to the normal operator position by pressing the Fe ature button a nd d iali ng 32 , then touching the Drop button.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-9 Phone Does Not Ring 8 ■ At an MLX or analog multi.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-10 Phone Does Not Ring 8 Poss i ble Cause 5 : The telephone ma y be defective . What to do: Test the telephone by replacing it with a similar telephon e that you know is working properly.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-11 DLC Cons ole No t Rin g ing for I ncoming Calls 8 DL C Co nsole Not Ri ng ing fo r Inc omi ng C all s 8 Poss i ble Cause 1 : The Do Not Dis t urb feature is turned o n.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-12 QCC Conso le Not Ri nging for I n com i ng Calls 8 QCC Co nsole N ot Ringin g for Inc om ing C al ls 8 Poss i ble Cause 1 : The li nes are no t as s igned to the QCC queue .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-13 Sing le-Line Phones Ring Back aft er Completed Call 8 ■ If the gree n light is on at all Q CCs in the system , then Ni ght Service is turned on.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-14 Cannot Trans f er Ca l l af ter Answ er on an Outside L i ne 8 What to do: Instruct the user to always replace the handset carefully for at least one t o two seconds b etween cal ls.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-15 Night Servic e Not W orking 8 ■ If the replacement teleph one cannot transfer a call, there may be a problem with the syst em wiring or the control unit.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-16 Night Servic e Not W orking 8 Poss i ble Cause 3 : T he Night S ervice button may be programm ed incorrectly at one or more DLCs.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-17 Cal ls Not G o in g to Vo ic e M a il 8 Cal ls No .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-18 Cal ls Not G o in g to Vo ic e M a il 8 What to do: Check the Night Service button lights at ea ch operator console to see whether Night Service is off (but t ons are not lit) .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-19 Ca ller s Gettin g Inco r rect Respons e fro m Voi.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-20 Call s Not Going to Coverage 8 Cal ls No t Go in g to C ov er a ge 8 Poss i ble Cause 1 : An Individual Coverage receiver may not be a ssigned .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-21 T rouble Hearing Called Par ty 8 Trou ble Hear ing.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8- 22 Re minde r Messages Recei ved with t he Wrong Tim e 8 What to do: Use centralized telephone program ming to check the programming for the phone’s buttons.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-23 Recal l/Switc hhook Does Not Work 8 Re c a ll /Swi.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-24 Ca lli ng Group Member s Not Rece iving Call s 8 ■ If the problem is resolved on the replacement telepho ne, then replace it with the original telephone and check agai n.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-25 Call s Not Receiv in g Scree n Pop 8 Poss i ble Cause 3 : T he telephone may be def ective.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-26 Call i ng G r oup Over f low Calls Not Receivi ng Screen Pop 8 What to do: Check the system planning f orm for the DLC that transferred the ca ll or co nsult the DLC operator.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-27 Seconda ry Anno uncements Not Playi n g as Program m ed 8 ■ Consult the Pass ageWay T elephony S ervices N etwork Ma nager’s Guide for trouble shooting information .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-28 Seconda ry Anno uncements Not Playi n g as Program m ed 8 Table 8–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-29 Other o r Unre solved Proble ms 8 ■ If neither of t he above c onditions apply, go to Poss ible Ca use 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Troub leshoot i ng the System Page 8-30 Other o r Unre solved Proble ms 8.
Custo m e r Support Inf ormat ion Page A- 1 Su ppor t Telephone Nu mb er A MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 A 0 Custo mer S.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 2 Ca nadi an Departmen t of Communi cations (DO .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 3 Inst allati on and Oper atio nal Procedures A The REN (Ringer Equivalence Numbe r) for all three s ystem s is 1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 4 Inst allati on and Oper atio nal Procedures A .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 5 DOC Not if i cation and Repai r I nf or m a ti on A should check the lists of allowed and disallo wed dial codes and mod ify them as needed.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 6 Re nsei gnements su r l a not i ficati on du m.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 7 Re nsei gnements su r l a not i ficati on du mini stère des Commun ications du Canada A que la somme des indices de charge de l’ensembl e des dispositifs ne dépass e pas 100.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 8 Se cur ity of Your Syst em : Pr eventing Toll .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 9 T ol l Fr aud P revention A To minimi ze the risk of unauthorized access to your communicat ion s system: ■ Use an unpublished Rem ote Access num ber.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-10 T ol l Fr aud P revention A Physical Security,.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-11 T ol l Fr aud P revention A ■ Custom ers sho.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-12 T ol l Fr aud P revention A restricting extensions: the FRL for an extension merely need s to be changed from the default of 3.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-13 T ol l Fr aud P revention A ■ Poole d facility (line/trunk) acc ess codes are t ranslated t o a menu prompt to allow Remote Access.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-14 T ol l Fr aud P revention A be taken if t h e RCF feature is act ive for MERLIN LEGE ND Comm unicat ions System extensions whet her or not it i s acce ssed by an Automa ted Attenda nt menu.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-15 Ot her Se cur ity Hin ts A Othe r Se cu rity H ints 1 Make sure that the Automat ed Attendant Selec tor Codes do not permit outside line sel ection.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-16 Ot her Se cur ity Hin ts A Educating Oper ators 1 Operato rs or attendants need to be especially aware of how to recognize and react to potential hacker activity.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-17 Ot her Se cur ity Hin ts A ■ Establish well-controlled procedures for res ett ing passw ords. ■ Limit the number of invalid attempt s to access a voice mailbox to five or less.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-18 Ot her Se cur ity Hin ts A Choosing Passwords 1 Passw ords shou ld be the maximum leng th allowed by the system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A-19 L i mite d Warranty and Li mitati on of Liabi .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 20 Re m o te Admi nistrat io n an d Mai ntenance.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 21 Re m o te Admi nistrat io n an d Mai ntenance A ■ The System Administration and Mai nt enance capabi lity of a Hybrid/PBX or Key system is p rotecte d by a password.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Custo m e r Support Inf ormat ion Page A- 22 Re m o te Admi nistrat io n an d Mai ntenance.
About Telec ommunicati ons Page B- 1 T el ephone Extens i on Equ ipment B MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 B 0 About Teleco.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 2 T el ephone Extens i on Equ ipment B digital d ata terminals (for ex ample, persona l comput ers) or adv anced videoco nferencing equipm ent .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 3 T r ansmiss ion F acilit i es B Although t here are s.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 4 T r ansmiss ion F acilit i es B users, and Cannot be used across g r eat distanc es or ocean s.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 5 Swit ching Equipm ent B Swi tchi ng Equi pmen t 2 The.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 6 Swit ching Equipm ent B of circuits at a switchboard by using cords that had plugs at each end.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 7 Swit ching Equipm ent B ■ Party-L ine Serv ice. Several telephones were con nected to one line so a number of people could communi c ate in the same c onvers ation.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 8 Sign aling B more powerful telepho ne network applications and services. I t can operat e in PBX mode, along with two other modes t h at define how t h e syst e m works.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 9 Sign aling B ■ Digital ■ Comm on-channel i nt ero.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 About Telec ommunicati ons Page B- 10 Sign al ing B Various standardized numbers h ave also be en created for spec ial services, f or example, area code 800 for toll-free service, and 911 for em ergen cy service.
Syst em Cap acities Page C- 1 C MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 C 0 System Capacities This appendix provides some information about the hardware and software capacities f o r the system.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 2 C Similarly, although th e 100D modu le has only one jack, it can s e rve up to 24 endpoint s (emulated, T1 digital, or PRI facilities).
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 3 C Table C–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 4 C Table C–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 5 C Table C–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 6 C Constraini ng Facto rs 3 This section de scribes the constraining factors that limit the capacities suppl ied in Table C–1 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 7 C Delay announc em ent s per group. In Release 5.0 and lat er systems, a group can have 1 0 primary delay a nnouncement s and one sec ondary delay anno uncem ent.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Cap acities Page C- 8 C Telepho nes (not achievab le simulta neousl y ) Traffic (hundred call seconds/hr/system) Assumes 20 percent in ternal traffic.
Syst em Planni ng Form s Page D- 1 D MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 D 0 System P lannin g Forms This ap pendix contains a table that lists each system planning form. T he forms are in numerical order and organized according to planning purpose as shown in Table D–1 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Planni ng Form s Page D- 2 D Table D–1.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Syst em Planni ng Form s Page D- 3 D Table D–1.
Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 1 Re movi ng the Cont rol Unit Hous ing E MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 J.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 2 Inst allin g the Cont rol Uni.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 3 Inst allin g the Cont rol Unit Housing E Figure E – 2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Remo vi ng/Reinsta ll i ng the Control Unit Cove r Page E- 4 Inst allin g the Cont rol Unit Housing E Insta l lin g th e Fr on t Cov er 5 To install the front cover, see Figure E–3 and follow these st e ps: 1.
Inde x Page IN-1 MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 IN Index Nume rics 008 OPT modul e , 3-6 to 3-7 012 T/R module , 3- 6 to .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-2 typ es supported , 2- 1 4 Analog mul tiline tel ephones descri ptions , 3-.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-3 Ba rrie r cod es calling re stricti ons , 4-45 de fin iti on , 4-47 remote.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-4 Centra l office (CO) , 3-8 , 4-56 , 8-14 , 8-23 Centra lized t elephone pr.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-5 sharin g lines , 4- 33 summary of fea tures , 4-38 to 4-4 0 voice messagin.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-6 Direct -Lin e Console (DLC) adding , 6- 57 to 6-60 connecti ng to system ,.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-7 F Fa cilit ies , 2- 15 Fa cilit ies , se e als o D ig ital fac iliti es, A.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-8 tim ekeep ing , 4-2 2 transf erring calls , 4-10 using , 4- 1 to 4-55 Fede.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-9 operato r consoles , 3-2 9 to 3-30 , 3-30 to 3-32 routi ng calls , 4-54 to.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-10 overvi ew , 2-21 , 3-5 to 3-14 Power-Fai lure Trans f er ( PFT ) telephon.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-11 Mirage hea dpiece , 3- 39 MLX teleph ones changing l anguage of displ ay .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-12 assigni ng lines/t runks , 6- 7 8 to 6-80 calling re stricti ons , 4-40 ,.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-13 Posted Mess ages featu r e , 4- 19 , 5-6 , 6-84 to 6- 85 Power access ori.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-14 connecti ng to system , 3-3 2 consider ations , 3- 32 featur es , 3-30 to.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-15 calling re stricti ons , 4-40 , 6-70 to 6-71 , 6-73 to 6-74 dialing paus .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-16 descri ption , 7-1 to 7- 20 refer ence , 1-3 , 7-2 to 7- 9 , 7-1 2 to 7-2.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-17 modes of operat ion , 2-15 to 2- 18 programm ing , 2-25 System pl anning .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-18 T T1 operat ion data , 2-15 , 3- 9 module f or suppor ting , 3-7 to 3- 9 .
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-19 Troubl eshooting all phone s dead , 8- 2 calle rs get t i ng incorrec t r.
MERLIN LEGEND Communic ations Syst em Release 5.0 Syste m Manager ’s Guide 555-65 0-118 Issue 1 Ju ne 1 997 Index Page IN-20 Voice Annou nce to Busy featur e , 3-6 , 4-5 3 Voice mai l, s ee Voice me.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lucent Technologies 5 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lucent Technologies 5 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lucent Technologies 5, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lucent Technologies 5 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lucent Technologies 5, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lucent Technologies 5.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lucent Technologies 5. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lucent Technologies 5 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
