Manuel d'utilisation / d'entretien du produit 890 du fabricant Lotus
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ActionNote 890 Series Update This update sheet contains additional information about your computer. Upgrading the Memory Your system comes with 8MB RAM. In this system’s configuration, 4MB is on the system board and 4MB is on a separate memory module inserted in the memory module socket.
Also, the options on page 3 of your system’s Setup program now support your system’s capabilities more easily. The following table lists these Setup options: Setup page 3 options Setting Internal .
About Your Software Before you set up and use your EPSON ® ActionNote™ computer, be sure to read the information on this card about the software and online manuals installed on your system. This information is also available in the About Your Software online documentation.
I (Windows ® 3.1 and MS-DOS 0 installation only) Microsoft MS-DOS 6.22 operating system software installed on the hard disk drive; for more information, type HELP at the DOS prompt. Technical support: Microsoft FastTips, a free 24-hour automated service at (800) 936-4200 or: EPSON Connection at (800) 922-8911 (U.
SystemSoft® PC card software utilities including CardSoft and CardWizard installed on the hard disk drive; printed and online PCMCIA Card Software Users’ Guide.
PRODIGY ® news and information service; software installed on the hard disk drive; brochure, subscription, and free trial information included. Technical support (800) 776-3449 NetCom TM NetCruiser Internet access service; brochure, subscription, and free trial information included.
Choosing Your Operating System Your EPSON ® ActionNote™ allows you a one time installation choice of either windows ® 95 or windows 3.1 (which includes MS-DOS ® ) as your operating system the first time you start your computer.
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NOTE To find out how many formatted disks you need, follow the instruction below to start the utility. It tells you how many disks you need for the application you have chosen. At that point, you can stop if you need to get the right number of pre-formated disks.
3. Double click on the icon you want. For example, if you want to create disks for the PC card utilities software, double-click the PC Card Drivers icon. 4. The process is automated. Follow the instructions on the screen and insert blank, pre-formated disks when prompted.
Mail order to: EPSON Windows 3.1 Offer Method of payment (choo8. one) P.O. Box 3802 I am paying by check (enclosed) Salinas, CA 93912 (checks must be drawn in U.S. dollars, U.S. banks) Type of kit Windows 3.1/MS-DOS User Pack (diskettes and User’s Guide) •Add shipping and handling (check one only) U.
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IMPORTANT NOTICE DISCLAIMER OF WARRANTY Epson America makes no representations or warranties, either express or implied by or with respect to anything in this manual, and shall not be liable for any i.
Important Safety Instructions Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the computer and AC power adapter. Turn off the computer before cleaning. Clean with o damp cloth only. Do not spill liquid on the computer.
Sécurité Lire attentivement les instructions suivantes et les conserver pour les consulter en cas de besoin. Observer soigneusement tousles overtissments et directives marqués sur I'ordinateur et I'adaptateur secteur. Débrancher I'ordinateur avant de le nettoyer.
Wichtige Sicherheitshinweise Bitte lesen Sie diese Sicherheitshinweise, und he ben Sie sich zur späteren Verwendung auf. Beachten Sie alle Wamungen und Anweisungen, die auf dem Computer und dem Wechselstromadapter angebracht sind Schalten Sie den Computer vor der Reinigung aus.
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Port 15 of the FCC Rules These limits ore designed to provide reasonable protection against harmful interference in a residential installation.
Contents 1 Getting Started Opening Your Computer . . . . . . . . . . . . Powering Your Computer . . . . . . . . . . Connecting the AC Power Adapter . . . Turning the Computer On and Off . . . . . . Checking the Indicator Lights.. . . . . . . . . . . .
4 Caring for Your Computer Protecting the Hard Disk Drive . . . . . . . . .. . . .... ...... . . 4-2 Moving and Storing the Computer . . . . . . 4-3 Cleaning Your ActionNote . . . . . . . . . . . . . . 4-4 Cleaning the ActionPoint Touchpad 4-4 Cleaning the Diskette Drive .
Troubleshooting Your ActionNote .............. 7-5 The Computer Won’t Start ................ 7-6 The LCD Screen Is Blank ................... 7-8 The Computer Locks Up .................... 7-9 Your Password Isn’t Working ............... 7-9 You Can’t Access Data on a Diskette .
1 Getting Started Your EPSON® ActionNote™ computer is all set up and ready to use. This chapter gives you the information you need to get started. You’ll find a list of the computer’s features .
Opening Your Computer To open your ActionNote, slide the latches on each side of the computer’s lid forward and lift up the screen. Powering Your Computer Your computer is shipped with a charged battery and is ready to use when you take it out of the box.
Connecting the AC Power Adapter The lightweight AC power adapter included with your ActionNote operates in the input ranges 100 to 250 VAC and 40/63 Hz. NOTE If you purchased your computer out side the United States, you have the international AC power adapter.
Recharging the battery takes about 3 hours with the computer turned on, and about 1.5 hours when it is turned off. While it recharges, the charge indicator light is orange.
The following table identifies the indicator lights for your ActionNote. lndicator lights con Name Description Power mode Green Computer is on Flashing green Very low battery; system is about to power.
Adjusting the Screen Controls The screen contrast and brightness controls are located at the bottom of the screen. Slide the contrast control to the right to increase the contrast, or to the left to decrease it.
To move the cursor, slide your finger along the ActionPoint touchpad. If your finger is too close to the edge, lift it and put it down on the opposite edge. The cursor moves only when your finger touches the pad. See “Customizing Your ActionPoint” in Chapter 6 or the utility’s online help for more about cursor settings.
When software manuals tell you to use your mouse, use these ActionPoint equivalents: Touchpad movements Mouse Click Double-click Drag Click and drag select Right mouse button ActionPoint Tap Double-ta.
The keyboard on the ActionNote is available with different layouts for different languages. You can also use the operating system to reassign the layout of your keyboard. See your operating system documentation. Using the Fn Key To use special functions, hold down the Fn key and then press the second key.
Press Num Lock to turn Num Lock mode on and off. To enter the letter while in Num Lock press Fn plus the key. With Num Lock off, you can enter a number or symbol on the numeric keypad by pressing Fn plus the key. Creating Software Diskettes Your computer came with software installed; the program diskettes are not included.
2 Powering th e Compute r This chapter describes how to conserve your computer’s battery and save energy using the power management tools supplied. Using the AC Power Adapter The AC power adapter charges the battery and runs the computer off power from an electrical outlet.
and “Using the Automobile Adapter” in Appendix B of the online manual for more information. CAUTlON To avoid damaging the computer, use on/y adapters designed for the Action/Vote 890 series computers. Using the Battery The removable NiMH battery can provide between 4 and 6 hours of power when you use your computer’s power management features.
Recharging the Battery The battery that comes with your system is rechargeable. It takes approximately 1.5 hours to charge a completely discharged battery when the computer is off or when it is in Suspend mode. If you use the system while the battery is recharging it can take up to 3 hours.
“Using the Battery HyperCharger/ Conditioner” in Appendix B of the online manual for more information. NOTE Contact your local government agency for recycling information on NiMH batteries. Follow these steps to replace the battery: 1. Save the files you’re revising.
5. Insert the new battery at an angle and then lower it into place. Using Power Management Your ActionNote offers a variety of power management features to help you conserve battery power.
and temporarily stop system activity. After you press Suspend/Resume, it takes a moment for the computer to enter Suspend mode. Then the Suspend indicator light comes on and the screen becomes dark. NOTE In environments where you con perform background tasks, the system may appear to be inactive when it is performing one of these tasks.
In addition, the computer can be set up to enter Suspend mode when the battery power reaches a minimum level. This protects the contents of your computer’s memory for several hours. You can also configure your ActionNote to save your data to the hard disk drive whenever your battery can no longer provide enough power.
Using Energy Wisely By purchasing this Energy Star compliant computer, you join a growing number of users concerned about conserving energy. Here are a few energy-saving tips: When using a printer and external monitor, check to see if they are Energy Star compliant.
3 Getting to Wor k This chapter contains practical information about using your ActionNote. Reading it now can save you time later. Using Passwords Passwords help protect data from theft.
your system (for the System password) or access Setup (for the Setup password), you see this prompt: Enter password: Type the correct password and press Enter.
To insert a diskette, hold it with the label facing up and the shutter leading into the drive. Slide it all the way into the drive. release button To remove the diskette, make sure the diskette drive light is off. Then press the release button and pull out the diskette.
To reset the computer, hold down the Ctrl key and press the Alt and Del keys simultaneously. Then follow any instructions you see-. Working Comfortably It’s easy to spend a lot of time working on the computer. But too much work time without a break can cause repetitive motion strain on your hands and arms.
4 Caring for You r Compute r Although it has been built for years of use, your ActionNote contains fragile circuits and needs to be handled with care to keep it in good working order: Keep the computer and AC power adapter dry, and do not subject them to extreme heat or cold.
Protecting the Hard Disk Drive Your hard disk drive is designed for travel and lots of use. Follow these precautions, however, to protect your data and prolong hard disk life. Never turn off or reset the computer when it is copying data to or from the hard disk drive (the indicator light is on).
Moving and Storing the Computer Before you move your ActionNote, make sure the power is off and the screen is closed. Remove any diskettes. Use a carrying case or equivalent. If you have any devices attached, make sure they are turned off and unplugged.
Cleaning Your ActionNote You may need to clean your ActionNote occasionally. Clean the exterior with a soft, damp cloth Spray glass cleaner on a lint-free, soft cloth to clean the LCD screen; do not spray the cleaner directly onto the screen.
5 Upgrading Interna l Component s Several internal components in your ActionNote can be upgraded including the hard disk drive and system memory. In addition, if your computer did not come with the internal audio card, you can have your Authorized EPSON Servicer install one.
Removing the Hard Disk Drive Follow these steps to remove the drive: 1. Turn off the computer and disconnect any external devices or cables. 2. Close the LCD screen and turn the computer over. 3. Press the latch away from the hard disk drive cover and slide the cover back slightly.
4. Pull up on the two metal tabs to disconnect the drive, and remove it from the case. 5. If you need to disconnect the connector card, hold it by the edges and pull it away from the drive, as shown below.
Replacing a Hard Disk Drive Follow these steps to replace a hard disk drive. If your new drive already has the connector card attached, start with step 3. 1. If necessary, attach the connector card Align the holes in the card with the group of 44 pins on the right side of the drive connector.
The hard disk drive compartment on your ActionNote can accommodate IDE standard drives up to 19 mm high If the drive that comes with your computer is less than 19 mm high, it is installed above a black foam spacer. If you are going to install a 19 mm drive, remove the spacer from the compartment before you perform step 3.
4. Position the drive cover over the compartment so that the small arrow on the cover aligns with the first notch in the latch Lower the cover and then slide it until it snaps shut notch 5. 6. Run Setup as described under “Customizing Computer Settings” in Chapter 6 to make sure the computer recognizes your new drive.
Removing and Replacing the Keyboard You need to remove the keyboard to install memory. However, you don’t need to disconnect the keyboard cables. Removing the Keyboard Follow these steps to remove the keyboard: 1. Turn off the computer and disconnect the AC power adapter.
4. Remove the plastic caps on both sides of the case below the screen. Use a small screwdriver to pry each cap loose and then slide it off, as shown. 5. Use a small screwdriver to gently pry up the plastic strip above the keyboard. You can pry in the center as shown here, or in front of the left and right hinges.
6. Lift up the strip and remove it from the case. 7. Being careful not to pull on the keyboard cables, gently lift the keyboard, holding it by the top edge.
Replacing the Keyboard When you are ready to replace the keyboard, refer to the illustrations in the previous section as you follow these steps: 1. 2. 3. 4. Carefully lift up the keyboard and position it over the case. Hold the keyboard at a 45° angle and align it so that the clips on the bottom edge fit into the case.
5. Slide the plastic caps over the screws on each side of the case and snap them into position Make sure you use the correct cap for the left or right side; they do not slide into place on the wrong side. After you have replaced the keyboard, check that the keys operate smoothly.
Removing a Memory Module Your computer may have a memory module installed. If you want to replace it with a higher-capacity module, follow the steps below to remove the original memory module. If it doesn’t have a module installed, see the next section, “Installing a Memory Module,” to Install one.
Installing a Memory Module Follow these steps to install the new memory module: CAUTION Computer memory modules are sensitive to static electricity. Ground yourself by touching a metal surface before you touch the memory module. Keep it safe inside its anti-static packaging until you are ready to installit.
3. 4. 5. Press down on the module until it snaps into the retaining clips on the sides Replace the keyboard as described in the previous section. Run Setup, as described under “Customizing Computer Settings’ in Chapter 6, to make sure your computer recognizes the new memory.
2. Refer to the illustration below to locate the connector on the system board. 3. Remove the plastic insert covering the port opening on the left side of the computer, next to the PC card slots. Insert the tip of a screwdriver through the slot in the plastic cover and carefully pry the cover off.
4. 5. 6. Insert the phone jack end of the fax/ modem card or the LED window of the infrared card into the port opening and align the connector on the card with the connector on the system boar4 as shown below.
7. If you are finished installing internal components, replace the keyboard as described under “Replacing the Keyboard.” 8. Run Setup, as described under "Customizing Computer Settings” in Chapter 6, to make sure the port address is set correctly for the fax/modem or the Infrared device.
Position the phone line connector so the tab faces down and aligns with the notch in the phone jack on the left side of your computer. CAUTION Some commercial telephones have high-voltage digital telephone lines that can damage the fax/ modem. If in doubt, check before connecting.
6 Customizing You r Compute r You can customize your ActionNote in a variety of ways covered in this chapter. Customizing Your ActionPoint You can adjust the amount of pressure you need to apply to your touchpad as well as the speed and precision of the cursor movement.
ActionPoint configuration panels (continued) Panel Motion settings Features Sensitivity Description Adjusts the response of the pointer to the motion of the pointing device Double-click Adjusts how qu.
ActionPoint configuration panels (continued) Features Description Edge motion Lets you extend cursor motion when your finger reaches the edge of the touchpad Panel Touchpad settings Touch threshold Co.
Starting Setup To start Setup, turn on your computer. (If your computer is already on, save any files you’ve been working on, then restart your computer.
Help information is available for each option. Highlight the option you want to change and press F1 to get Help. Setup lets you change or verify the settings listed in the following tables.
Description Controls the processor’s internal cache operation Controls the processor’s external cache operation when external cache is installed The table below lists the page 3 Setup options.
Setting Options Description Power Enabled Lets you enable power Management Disabled management at all times, AC Disabled* disable it completely, or disable it only when you use an adapter System Idle .
When you are ready to exit Setup, press Esc. You see the exit menu. Press one of the following keys: Setup exit command keys Key Description ESC Retuns you to the main Setup or Power Management Setup .
You may want to experiment to find the settings that work best for you. You can access the Power Management screen (without running Setup) by pressing Fn F8, so you can adjust your settings at any time. You should not, however, change the Power Management and Low Battery options.
button Before you can use either of these features, you have to configure your hard disk drive. The drive is already partitioned to set aside a 25MB area for the saved data (allowing space for all memory configurations).
Using Password Security This section tells you how to set up a password to prevent unauthorized people from using your ActionNote. NOTE Remember that once you set a systempassword, you cannot access your system unless you enter it correctly. Write down your password and keep it in a safe place.
Setting a Password Follow these steps to set a password 1. 2. 3. 4. 5. 6. 7. Highlight the Password option. Press Enter. Type a password up to seven characters long As you type, you see only symbols displayed on the screen Press Enter. Type the password again and press Enter.
Deleting or Changing a Password If you want to delete or change a password, follow these steps: 1. 2. 3 4. 5. 6. 7. 8. Highlight the Password option Press Enter. Type your password. You see only squares on the screen Press Enter. If you are deleting your password, press the / key.
display in resolutions up to 1024 x 768 in 16 colors on an external monitor. Windows 95 provides the Chips and Technology drivers to do the same thing To select these drivers, use your operating system’s video display or control panel utility. If you select a higher resolution for your LCD screen, your display is larger than the screen itself.
7 Troubleshootin g You probably won’t have any problems as you set up and use your ActionNote. If anything out of the ordinary happens, however, see this chapter for help.
You can purchase printed manuals, accessories, or parts for EPSON products from EPSON Accessories Call (800) 873-7766 (U.S. sales only) from 6:00 a.m. to 6:00 pm.
EPSON bulletin board service You can call the EPSON bulletin board service (BBS) 24 hours a day at (310) 782-4531. No membership is required. Make sure your communications software is set to 8 data bits with no parity and 1 stop bit, and any modem speed up to 28.
Identifying Your System When you request technical assistance, be ready to provide the following EPSON product name and model (on the logo for your ActionNote) EPSON product code (Axxxxxx) Serial numb.
Error Messages Your computer contains power-on diagnostics that check internal devices every time you turn it on. If the computer finds an error, it displays an error message on the screen. Many error messages suggest a remedy. For example, if you have installed a component, you might need to check that it was installed correctly.
The Computer Won’t Start The computer won’t start when you press the on/off button. If the Power light is on, check the Suspend light. Press any key if it is on; press the Suspend/Resume button if it is flashing Check the Power fight. If it is flashing green, it means the battery is too low to power the computer.
If you replace the battery and the computer does not work properly, the new battery may also not be fully charged. Recharge it. When the charge light is flashing orange, the battery may not be installed properly.
Make sure the electrical outlet is supplying power. If the outlet is working there may be something wrong with your AC power adapter. The LCD Screen is Blank Use the brightness and contrast controls to adjust the screen display. See “Adjusting the Screen Controls” in Chapter 1.
The Computer Locks Up Some operations take longer than others to perform. Wait a few minutes to see if the computer returns to normal operation. The computer may be in Standby or Suspend mode. Press any key or the Suspend/Resume button to resume activity.
You Can’t Access Data on a Diskette Remove the diskette and make sure it is inserted with the label facing up. Make sure the diskette is either 720KB or 1.
If the drive is making loud or unusual noises, contact your Authorized EPSON Servicer or the EPSON Connection You Can’t Access Files on the Hard Disk Drive If you have set a timeout for the hard dis.
is compatible, call the EPSON Connection or your Authorized EPSON Servicer for the latest information about tested cards. Like a diskette, a new PC RAM or hard disk card may need to be formatted (initialized) before you can use it. See the documentation that came with your card or driver for instructions.
restart your computer; then, if necessary, select the option to load your PCMCIA card drivers at the prompt. See the EPSON PCMCIA Card Software User’s Guide for information about configuring PC cards using the drivers supplied with your computer.
An External Monitor Is Blank Adjust the brightness and contrast of the monitor screen Check that the monitor’s power cable is securely connected to the monitor and to an electrical outlet. Make sure the monitor is set for the correct input and can support the video mode you have selected.
Your ActionPoint touchpad is disabled when you connect a device to the external keyboard/mouse port and use it before you use the touchpad. If you connect a pointing device to the serial port (rather than the mouse port), however, you must disable the touchpad in Setup.
Your Printer Isn’t Working If you have just connected the printer, check that the printer has power and is properly connected to the computer. If you have a serial printer or if you have problems feeding paper, check the printer manual for the correct DIP switch settings and settings for serial operation.
your software manual to see if this is the case, and change the CPU Speed setting in Setup if necessary. See “Changing the Settings” in Chapter 6 for details. If you have entered a command that you want to stop, press Ctrl Alt Del and follow the instructions on the screen An application program can occasionally lock up the computer.
Check that there is no obstruction between the ActionNote IrDA port and the receiving device’s IrDA port. There must be a clear line of sight between the two communicating ports. Make sure that the communicating IrDA ports are within three feet of each other, and are positioned at a 30° angle.
A Specifications CPU and Memory CPU System speed Memor y RO M Video RAM Cache Clock/calendar 486 DX4 microprocessor installed in a PGA socket; includes 8KB of internal cache in write-back mode and int.
Controllers Video Chips and Technology ® 65535 video controller; 1MB DRAM; 32-bit VL Local bus; supports 640 by 480 in 256 colors on LCD 800 by 600 in 256 colors or 1024 by 768 in 16 colors on extern.
Interfaces External VGA Auto-sensing, 15-pin, D-sub, female connector for analog monitor, supports simultaneous display with LCD using Fn F10 hot key sequence or software command Parallel Centronics .
Speaker Audio input and output Port replicator Security Keyboard Internal; automatically disabled when the audio output port is used with the optional audio cord Connectors for stereo line-in, stereo .
Mass Storage Hard disk drive Removable internal IDE hard disk drive, 2.5-inch form factor; maximum height 19 mm; Setup automatically recognizes and configures drives that support IDE interface Diskette Drive Internal 3.5-inch diskette drive; 720KB or 1.
Software See the Software Support icon in the About My ActionNote folder or group for the latest information about the software included with your system and installed on the hard disk drive Power Sou.
AC Power Adapter Dimensions Dimension Lightweight AC International AC power adapter power adapter Length Width 2.04 inches (60 mm) Height Weight 3.4 inches (86 mm) 2.
Environmental Requirements Condition Temperature Operating 42° to 95° F (5° to 35° C) Non-operating -4° to 140° F (-20° to 60° C) Humidity 30% to 90% 5% to 95% (non-condensing) Altitude -200 t.
Index A AC adapter connecting 1-3 dimensions A-7 input ranges, 1-3 International, 1-3, 2-2 model numbers, 2-2 precautions 4-1 specifications A-6 using 1-2, 2-1 Adapter, automobile, 2-2 Adapter, see AC.
Battery (continued) Save to Disk 5-6 specifications A-6 using 2-2-2-5 Boot password, 6-12 Brightness 1-6 C Cache, A-1 Calendar, A-1 Caps Lock indicator light 1-5 Charge light 2-1 Cleaning the computer.
E Energy, conserving, 2-8 Environmental requirements, A-8 EPSON Accessories 7-2 bulletin board, 7-2 Connection 1-1 Customer Care Centers, 7-1 electronic support service, 7-2 parts 7-2 services 7-1 Erg.
H Hard disk drive controller, A-2 dimensions 5-1 indicator light, 1-5 partition, 6-10 precautions 4-2 problems, 7-11 removing, 5-2 replacing, 5-4 specifications, A-5 timeout 2-5 upgrading 5-1-5-6 I In.
M Mass storage, see Diskette drive, Hard disk drive Memory capacity, 5-11 module, 5-12 problems 7-16 specifications, A-1 upgrading 5-11-5-14 Model number, 7-4 Moisture, 4-4 Monitor, external, 6-14, 7-.
PC card controller, A-2 indicator light, 1-5 problems 7-11 PCMCIA, see PC card PHDISK utility, 5-6, 5-11, 6-10 Phone line, connecting, 5-17 Pointing device, see Keyboard, Mouse, Touchpad Ports, enabli.
Problems, 7-6-7-17 diskette drive, 7-10 external monitor, 7-14 hard disk drive, 7-11 memory, 7-16 password, 7-9 PC card, 7-11 printer, 7-16 software, 7-16 touchpad, 7-13 Product code, 7-4 Protection, .
T Telephone, see Phone line, connecting Temperature ranges 4-3 Timeout, 2-5 Touchpad cleaning 4-4 clicking 1-7 compatibility, 1-6 configuring 6-1 mouse equivalents 1-7 problems, 7-13 selecting an item.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lotus 890 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lotus 890 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lotus 890, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lotus 890 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lotus 890, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lotus 890.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lotus 890. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lotus 890 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
