Manuel d'utilisation / d'entretien du produit 245 du fabricant LG
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1 IMPOR T ANT S AFETY PRECA UTIONS IMPOR T ANT SAFETY PRECA UTIONS R ead these simple guideline s. Br eaking the rule s ma y be dangerous or illegal. F urther det ailed information is giv en in this user guide. W ARNING! Violation of the instructions may cause serious injur y or death.
2 IMPOR T ANT S AFETY PRECA UTIONS IMPOR T ANT S AFETY PRECA UTIONS 1. Do not e xpose the bat t ery char ger or adapt er t o dir ect sunlight or use it in places with high humidit y , such as a bathr oom. 2. Do not use har sh chemicals (such as alcohol, benzene, thinner s, etc.
3 IMPOR T ANT S AFETY PRECA UTIONS 1. Do no t place or answ er calls while char ging the phone as it ma y shor t -cir cuit the phone and/or cause electric shock or fir e. 2. Do no t hold or let the ant enna come in contact with y our body during a call.
T ABLE OF CONTENTS T ABLE OF CONTENTS 4 Important Safe t y Precautions 1 T able of Cont ents 4 W elcome 8 Important Informa tion 8 FCC P ar t 1 5 Class B Compliance 8 Industry Canada Compliance 8 T ec.
5 T ABLE OF CONTENTS Call W aiting 1 9 Caller ID 1 9 Speed Dialing 1 9 Using Phone Menus 2 0 Menu Ac cess 2 0 Cont acts 2 0 1. List Entries 2 0 2. Ne w Entry 2 1 3. Gr oups 2 1 4. Speed Dials 2 2 5. V oice Dials 2 2 6. Er ase All Cont acts 2 2 Call Hist ory 2 3 1.
T ABLE OF CONTENTS T ABLE OF CONTENTS 6 2. GPS Services 3 9 3. Calculat or 3 9 4. Alarm Clock 4 0 5. Scheduler 4 0 6. Not epad 4 1 7 . EZ Tip Calc 4 1 8. W orld Clock 4 1 9. V oice Memo 4 2 Set tings 4 3 1. Sound 4 3 1.1 Ringer s 4 3 1.2 K e ypad 4 4 1.
7 T ABLE OF CONTENTS Phone Oper ation 5 8 T ips on Efficient Oper ation 5 9 Driving 5 9 Electr onic Device s 5 9 P acemak er s 5 9 P ersons with P acemaker s: 5 9 Hearing Aids 5 9 Other Medical Device.
Congr atulations for choosing the adv anced and compact L G 2 4 5 cellular phone, designed t o oper at e with the lat est digit al mobile communica tion t echnology , Code Division Multiple Access (CDMA). Along with the man y advanced fea tur es of the CDMA s y st em, such as gr eatl y enhanced v oice clarit y , this phone offer s: 1.
TECHNICAL DET AILS TECHNICAL DET AILS 9 CDMA Standar d Basic Air Int erface TIA/EIA/IS-9 5A/B/C TSB-7 4 ANSI J-STD-00 8 TIA/EIA-IS2 000 CDMA T rimode Air Int erface 1 4.
FCC RF Exposur e Information WARNING! R ead this information before operating the phone. In August 1 9 9 6, the F eder al Communica tions Commission (FCC) of the Unit ed Stat es, with it s action in R.
PHONE O VER VIEW PHONE O VER VIEW 11 Earpiece Flip Open the case t o answer an incoming call and close t o end the call. L CD Screen Displa ys me ssages and indica t or icons. Left Soft K ey Use t o access the menu a ssigned t o the left screen of the phone.
12 MENUS O VER VIEW MENUS O VER VIEW 1. Cont act s 1. List Entries 2. Ne w Entry 3. Gr oups 4. Speed Dials 5. V oice Dials 6. Er a se All Cont act s 2. Call Hist ory 1. All Calls 2. Incoming Calls 3. Outgoing Calls 4. Missed Calls 5. Er a se Hist ory 1.
MENUS O VER VIEW 13 6. Shop 7 . Games Get Ne w 8. T ools & Apps Get Ne w GPS Services Calculat or Alarm Clock Scheduler Not epad EZ T ip Calc W orld Clock V oice Memo 9. Set tings 1. Sound 1. Ringer s 2. K e ypad 3. V olume 4. Aler ts 2. Displa y 1.
14 GETTING S T AR TED WITH Y OUR PHONE GETTING ST AR TED WITH Y OUR PHONE The B at t e ry The phone comes with a r echar geable bat t ery . K eep the bat t ery char ged while not in use in or der t o maximize t alk and st andb y time. The bat tery char ge le v el is sho wn at the t op of the L CD scr een.
15 GETTING ST AR TED WITH Y OUR PHONE T urning the Phone On and Off T urning the Phone On 1. Inst all a char ged bat t ery or connect the phone t o an e xt ernal pow er sour ce such a s a v ehicle po w er char ger or hands-free car kit. 2. Pr ess for a fe w seconds until the L CD screen lights up.
16 GETTING S T AR TED WITH Y OUR PHONE GETTING ST AR TED WITH Y OUR PHONE Scr een Icons T o see the icons below , go t o Menu -> Set tings -> S y stem -> Phone Info -> Icon Glossary . Signal Strength indicator . The strength of the signal received by the phone is indicated by the number of bars displayed.
17 GETTING ST AR TED WITH Y OUR PHONE Making Calls 1. Mak e sur e the phone is turned on. If not, pre ss for about 3 seconds. 2. Ent er the phone number (include the area code if needed). 3. Pr ess . lf the phone is lock ed, ent er the lock code. Call F ailed - indicat es the call did no t go thr ough.
18 Q UICK A CCESS T O CONVENIENT FEA TURES QUICK A CCESS T O CONVENIENT FEA TURES Vi b r a te Mode Set s the phone t o vibr at e inst ead of ring. T o se t V ibr at e Mode pr ess and hold . T o r eturn t o Normal Mode, pr ess and hold . Lock Mode Set s y our phone t o requir e your 4-digit pa ssw or d in or der t o use the phone.
19 QUICK A CCESS T O CONVENIENT FEA TURES Call W aiting Y our cellular service pr ovider ma y offer call waiting. While a call is in pr ogr ess, one beep indica t es another incoming call. When call w aiting is enabled, y ou ma y put the active call on hold while y ou answer the other incoming call.
USING PHONE MENUS CONT A CTS 20 CONT A CTS Men u Ac c e s s Pr ess Left Soft K e y [Menu] t o hav e access t o nine phone menus. Ther e ar e t w o methods of accessing menus and submen us: ● Use the na vigation k e y t o highlight and select, or ● Pr ess the n umber k e y that corr esponds t o the submenu.
2. N e w Entry Allo w s y ou t o add a new number t o your Cont acts. 1. Pr ess ,, . 2. Ent er the name and press . 3. Use t o select the phone number t ypes such as Mobile 1 / Home / W ork / Mobile 2 / Fa x . 4. Ent er the numbers a s necessary and ent er other information such a s Email 1 / Gr oup / Pictur e / Ringt one / Email 2 .
4. Speed Dials Allo w s y ou t o view y our list of Speed Dials or designa t e Speed Dials for numbers ent er ed in y our Cont acts. 1. Pr ess ,, . 2. Use to highlight the Speed Dial position, and pr ess . 3. Use t o highlight the Contact then pr ess .
CALL HIS T OR Y 23 CALL HIST OR Y Call Hist ory The Call Hist ory Menu is a list of the last phone number s or Cont act entries for calls you placed, accept ed, or missed. It is continually upda t ed as new number s ar e added to the beginning of the list and the oldest entrie s ar e r emo v ed fr om the bot t om of the list.
2 . Incoming Calls Allo w s y ou t o view the list of incoming calls; up t o 3 0 entries. 1. Pr ess ,, . 2. Use t o highlight an entry , then ● Pr ess t o view the entry .
MESS A GING 25 MESS A GING 5. E r a se Hist ory Allo w s y ou t o er ase select ed call list(s). 1. Pr ess , , . 2. Use t o highlight the list of calls t o er ase, then pr ess . All Calls / Incoming Calls / Outgoing Calls / Missed Calls 3. Pr ess Ye s .
The phone can st ore up 5 2 1 me ssages (for e xample, 1 v oice mail, 5 0 inbo x t ext me ssages, 1 00 inbox multimedia message s, 1 00 inbo x multimedia no tification me ssages, 5 0 outbo x/sent t ex.
MESS A GING 27 MESS A GING The Basics of Sending a Me ssage 1. Pr ess , , , . 2. Ent er the phone number of the r ecipient or the email addr ess. Pr ess Right Soft K e y [Options] . Select the option(s) t o cust omize. ● Cont act s t o select a recipient fr om y our Contact s list.
F or R ecor d Ne w option, y ou can control Qualit y of the sound y ou r ecor d with the op tions High / Medium / Lo w . Y ou can also se t R ecor ding T ime as either 30 Seconds or 1 Minut e . F or Sound Album, na vigat e what y ou w ant t o select and try pla ying it b y pr essing [Pla y] .
MESS A GING 29 MESS A GING Lock/Unlock Locks or unlocks the select ed message. 3. Outbo x Up t o 5 0 sent messages can be st ored in Outbo x V ie w lists and cont ents of sent message s and v erify whe ther the tr ansmission wa s successful or no t. 1.
5. Dr aft s Displa ys dr aft message s. 1. Pr ess , , , . 2. Use t o highlight a message. 3. Pre ss Right Soft K ey [Options] . Delet e Delet es the select ed message fr om the Dr afts. Lock/Unlock Locks or unlocks the select ed message. 4. Pre ss t o send the selected me ssage.
MESS A GING 31 MESS A GING ● Pr ess [Sa v ed] t o er ase all me ssages st ored in Sa ved me ssages. ● Pr ess [All Message s] t o er ase all message s st ored in the Inbo x, Outbox, T emplat es, Dr afts or Sa ved me ssages. 2. Pr ess Ye s . 8. Set tings Allo w s y ou t o configure t en set tings for messages.
Callback # Allo w s y ou t o automa ticall y send a designa t ed callback number when y ou send a me ssage. Signatur e Allo w s y ou t o crea t e and/or edit the signature. 9. Memor y Info Pr o vides y ou with the memory information of all the message s st ored in each folder .
WIRELESS WEB 33 WIRELESS WEB W ir eless W eb The W ir eless W eb feature allo ws y ou to vie w Int ernet cont ent, especially designed for y our mobile phone.
Na vigating thr ough the Bro w ser While using the W ir eless W eb, you will find the follo wing cont ent: ● Number ed options (some op tions ma y not be number ed); ● Links embedded in cont ent; ● T e xt or numeric input; ● Simple t ext. Y ou can act on the op tions or the links b y using the Soft K e y s.
1. Ringt on e s Allo w s y ou t o download ne w Ringt ones. 1. Pr ess , , . 2. Pr ess [Get Ne w] . 3. When connect ed to the applica tion homepage and y ou do wnload ringt ones, the downloaded file s ar e locat ed under Media - > Ringt ones . 4. The follo wing options ar e a vailable: ● Set As Cont act/ Caller ID/ Unkno wn Calls/ R oaming.
MEDIA 36 MEDIA 3. Camer a V ie w , t ak e, and tr ade y our digit al pictur es right fr om y our wir eless phone. 1. Pr ess , , . 2. Set the brightness , zoom , flash , and pr ess Right Soft K e y [Options] t o change other se t tings. ● Select the option(s) t o cust omize.
3. Pre ss the Side Camer a K e y for about 3 seconds t o sav e the phot o to y our phone. 4. Pr ess t o e xit the camer a mode. 4. My Albums 4.1 Sound Album 1. Pr ess , , , . 2. Select your de sir ed sound with and pr ess Right Soft K e y [Options] . 3.
Shop Allo w s y ou t o search a v ariet y of cont ents pr ovided b y your service pr o vider and bu y some if y ou w ant. Access and Op tions 1. Pr ess Left Soft K e y [Menu] .
T ools & Apps Allo w s y ou t o make use of v arious t ools and applications. Access and Op tions 1. Pr ess Left Soft K e y [Menu] . 2. Pr ess T ools & Apps . 3. Select a sub-menu. Get Ne w GPS Services Calculat or Alarm Clock Scheduler Not epad EZ T ip Calc W orld Clock V oice Memo 1 .
4 . Alarm Clock Y our phone come s with a built -in alarm clock with multiple alarm capabilities. 1. Pr ess , . 2. Scroll t o Alarm Clock and pr ess . 3. Pre ss Left Soft K e y Ne w t o add a new alarm. 4. Use t o select Off / Manual / 1 0 Min Later / 2 0 Min Lat er / 3 0 Min Lat er / 1 Hour Lat er then pr ess .
T OOLS & APPS 41 T OOLS & APPS 6. No tepad Allo w s y ou t o add, read, edit, and er ase no t es t o y our self . 1. Pr ess , . 2. Scroll t o Not epad and pr ess . 3. Pre ss Left Soft K e y Ne w t o write a ne w not e. 4. T ype your not e using the numeric k e ypad and pr ess .
T OOLS & APPS 42 T OOLS & APPS 9. V oice Memo Allo w s y ou t o add, listen t o, and er ase short verbal r eminder s. R ecor ding a V oice Memo 1. Pr ess , . 2. Scroll t o V oice Memo and pr ess . 3. Pr ess [R ecor d] t o recor d a ne w V oice Memo (The phone pr ompt s y ou t o start r ecor ding after the beep).
SETTINGS 43 SETTINGS Set tings The Set tings Menu has op tions t o customize y our phone. Access and Op tions 1. Pr ess Left Soft K e y [Menu] . 2. Pr ess Set tings . 3. Select a sub-menu. 1. Sound 2. Displa y 3. Games / T ools 4. Bluet ooth 5. GPS 6.
SETTINGS 44 SETTINGS 3. Use t o select a ringer , then pre ss Left Soft Key Select t o sav e the sound. 1.1.3 Meeting/ Silent Mode 1. Pr ess , , , , . 2. Use to se t the set ting, then pr ess t o sa ve the change. On/ Off 1.2 K e ypad 1.2.1 K eypad Sound 1.
SETTINGS 45 SETTINGS 1.3.3 Speak er Allo w s y ou t o set speak er v olume. 1. Pr ess , , , , . 2. Use to adjust the v olume, then pre ss t o sa ve the change. 1.3.4 P ow er Allo w s y ou t o set the phone t o sound a t one when the phone is po w er ed on and off .
SETTINGS 46 SETTINGS 2. Displa y Options t o cust omize the phone's displa y screen. 2.1 Banner Allo w s y ou t o enter a string of up t o 1 3 char acter s which displa y on the L CD scr een. 1. Pr ess , , , . 2. Use t o select On , then pr ess .
SETTINGS 47 SETTINGS 2.5 T ime and Dat e Allo w s y ou t o choose the clock format displa yed on the L CD screen. 1. Pr ess , , , . 2. Select a sub-menu and pr ess . Main Displa y / F r ont Displa y 2. Use t o select the clock format, then pre ss . Main Displa y : Off/ Small Digit al/ Lar ge Digital/ Analog F r ont Displa y : Normal/ Minimize 2.
3. Game s / T ools 3.1 Backlight Set tings Allo w s y ou t o set the dur ation for illuminating the backlight. 1. Pr ess , , , . 2. Use to select a se t ting, then pre ss to sa ve the change. 7 Seconds/ 1 5 Seconds/ Alw a y s On/ Alw ay s Off 3.2 V olume Allo w s y ou t o set volume se t tings.
SETTINGS 49 SETTINGS 4. Blue t o o t h ® The L G 2 4 5 is compatible with device s that support the Bluet ooth ® headset and hands-fr ee profile(s). Y ou ma y cr eat e and st or e 2 0 pairings within the L G 2 4 5 and connect to one de vice at a time.
4.2 De vice List P airing is the proce ss that allo ws the handse t t o locat e, est ablish and r egister 1-t o-1 connection with the t ar get de vice. F or pairing ne w Blue t ooth ® de vice 1. Pr ess , , , . 2. F ollo w the Bluetooth accessory instructions t o set the de vice t o pairing mode.
SETTINGS 51 SETTINGS 4.5 Bluet ooth Info 1. Pr ess , , , . 5. GP S 1. Pr ess , , . 2. Use t o select a se t ting, then pre ss . On/ Emer gency Onl y (E9 1 1) 6. Other s 6.1 Na v . K ey Shortcuts Assign a shortcut t o y our fa vorit e and most fr equently used function.
SETTINGS 52 SETTINGS 6.2.3 Aut o Pr epend This option will aut omatically pr epend 1 when dialing 1 0 digit number s. Ho w e v er 1 will not pr epend when dialing number s tha t has le ss than 1 0 digits. 1. Pr ess , , , , . 2. Use t o select a set ting, then pr ess .
3. TTY + Hear: User s who can hear but cannot t alk send a t e xt message and r eceive v oice thr ough TTY equipment. 4. TTY Off: R egular user s send and r eceiv e without TTY equipment. Connecting TTY Equipment and a T erminal 1. Connect a TTY cable t o TTY connection on the t erminal.
6.5 Dat a Setup 6.5.1 Dat a/F ax Allo w s y ou t o use your phone t o tr ansmit data and fax es. 1. Pr ess , , , , . 2. Use t o select a set ting, then pr ess . Off/ F ax In Once/ F ax In Alw ay s/ Data In Once/ Dat a In Alw ay s 6.5.2 PC Connection Allo w s y ou t o select the dat a port.
7 .1.2 Soft war e V ersion Allo w s y ou t o view the soft war e ver sion. 1. Pre ss , , , , . 7 .1.3 Har dw are V ersion Allo w s y ou t o view the har dw ar e v er sion. 1. Pre ss , , , , . 7 .1.4 ESN Allo w s y ou t o view the ESN. 1. Pre ss , , , , .
2. Use to select a se t ting, then pre ss . Digital Onl y/ Analog Only/ Aut omatic/ Home Only 7 .2.2 Set NAM Allo w s y ou t o select the phone's NAM (Number Assignment Module) if the phone is r egist ered with multiple service pr o vider s. 1. Pr ess , , , , .
7 .3.2 Change Lock Code Allo w s y ou t o change to a ne w four -digit lock code. 1. Pr ess , , , . 2. Ent er the 4-digit passw ord. The lock code is commonly the la st 4 digits of y our phone number . 3. Pre ss Change Lock Code . 4. Ent er a old four -digit lock code.
TIA(T elecommunica tions Industry Associa tion) Safet y Informa tion The follo wing is the complet e TIA Safet y Information for wir eless handheld phone s. Exposur e t o Radio F r equency Signal Y our wir eless handheld portable phone is a lo w pow er r adio tr ansmit t er and receiv er .
59 S AFETY T ips on Efficient Oper ation F or y our phone to oper a t e most efficiently: Do not t ouch the ant enna unnecessaril y when the phone is in use. Cont act with the ant enna affects call qualit y and ma y cause the phone to oper a t e a t a higher po w er le v el than otherwise needed.
S AFETY 60 S AFETY Other Medical De vices If y ou use an y other personal medical de vice, consult the manufactur er of y our device t o det ermine if it is adequat ely shielded fr om e xternal RF ener gy . Y our ph y sician ma y be able t o assist you in ob t aining this information.
F or V ehicles Equipped with an Air Bag An air bag inflat es with gr ea t for ce. DO NO T place objects, including either inst alled or por t able wir ele ss equipment, in the ar ea o v er the air bag or in the air bag deplo yment area.
S AFETY 62 S AFETY Safet y Informa tion Please r ead and observe the follo wing information for safe and pr oper use of y our phone and t o pre vent damage.
● Do not short -cir cuit the bat t ery . Met allic ar ticles such as a coin, paper clip or pen in your pock et or bag ma y shor t -cir cuit the + and – t erminals of the bat t ery (met al strips on the bat t ery) upon mo ving. Short -circuit of the t erminal ma y damage the bat t ery and cause an e xplosion.
S AFETY 64 S AFETY ● Use accessorie s, such as earphone s and headset s, with caution. Ensur e that cable s ar e tuck ed a wa y safely and do no t t ouch the antenna unnece ssarily . If y ou ar e list ening to m usic while out and about, please ensur e that the volume is a t a r easonable lev el so that y ou are a war e of your surr oundings.
2. What is the FD A's r ole concerning the safet y of wir eless phone s? Under the la w , the FD A does no t r e vie w the safet y of r adiation-emit ting consumer pr oducts such as wir eless phones befor e the y can be sold, as it doe s with ne w drugs or medical de vices.
The FCC also r egulat es the ba se st ations tha t the wir eless phone ne t works r ely upon. While these ba se st ations oper a t e a t higher po w er than do the wir eless phones themselv es, the RF e xposur es tha t people get fr om these ba se st a tions ar e t ypically thousands of times lo wer than those the y can get fr om wir eless phones.
such studies mean for human health. Thr ee lar ge epidemiology studies ha ve been published since December 2 000. Bet w een them, the studies inv estigat ed an y possible associa tion bet w een the us.
that ha s driv en the est ablishment of new r esear ch pr ogr ams ar ound the w orld. The pr oject has also helped de v elop a series of public informa tion documents on EMF issue s.
8. What ha s the FD A done t o measur e the r adio fr equency ener g y coming fr om wir eless phone s? The Institut e of Electrical and Electronic Engineer s (IEEE) is de v eloping a t echnical standa.
1 0. What about childr en using wir ele ss phones? The scientific e vidence does no t sho w a danger t o user s of wir eless phone s, including childr en and t eenagers.
FD A continues t o monit or the use of wir eless phone s for possible int er actions with other medical de vices. Should harmful int er fer ence be found t o occur , the FD A will conduct t esting t o asse ss the int erfer ence and w ork t o resolv e the problem.
its highe st certified pow er lev el in all t est ed fr equency bands. AlthoughS AR is det ermined at the highest certified po w er le v el, the actual S AR le v el of the phone while oper ating can be w ell belo w the maximum v alue.
ACCESSORIES 73 A CCESSORIES B at tery Char ger The bat t ery char ger allow s you t o char ge y our phone. B a t tery St andar d bat t ery is a vailable. V ehicle P o w er Char ger The v ehicle po w er char ger allow s y ou to oper at e the phone and trickle char ge the phone’ s bat t ery fr om y our v ehicle.
W ARR ANTY INF ORMA TION 74 1. WHAT THIS WARRANTY COVERS: L G offers y ou a limited w arr ant y that the enclosed subscriber unit and its enclosed acce ssories will be fr ee fr om defects in ma t eria.
75 W ARR ANTY INFORMA TION (5) Product s which ha ve had their serial number s r emo v ed or made illegible. (6) Damage re sulting fr om use of non-L G appro ved accessorie s. (7) All plastic surfaces and all other e xt ernally e xposed parts that ar e scr atched or damaged due t o normal customer use.
A Airplane Mode 5 7 Alarm Clock 4 0 Alerts 4 5 All Calls 2 3 B Backlight 4 6 Backlight Set tings 4 8 Banner 4 6 Bat t ery 1 4 Bat t ery Char ge Lev el 1 4 Bluet ooth Info 5 1 Bluet ooth ® 49 C Calcul.
77 INDEX O Other s 4 8,5 1 Outgoing Calls 2 4 P Phone Info 5 4 Po w e r 49 Pr ecautions 1 R R eceiving Calls 1 7 R edialing Calls 1 7 Ringer s 4 3 Ringt one s 3 5 S Scheduler 4 0 Scr een Icons 1 6 Sec.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté LG 245 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du LG 245 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation LG 245, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le LG 245 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le LG 245, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du LG 245.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le LG 245. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei LG 245 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.