Manuel d'utilisation / d'entretien du produit S410 du fabricant Lexmark
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S410 Series User's Guide Octobe r 2011 www.lex mark.com Machine t ype(s): 4448 Mod el( s): S410 Series: 401, 40E.
Cont ent s Safe ty in form ation. ..... ..... ........... ..... ...... .......... ...... ...... ..... ........... ..... ..... ...... 6 Abo ut you r pri nter. ........... ..... ...... ..... ........... ..... ..... ........... ..... ...... ..... .......
Load ing orig inal doc uments in to the ADF...... .. ...... ...... ...... .. ...... ...... ...... .. ...... ...... ...... ... ..... ...... ...... .. . ..... .32 Printi ng. ...... ..... .......... ..... ...... .... ........... ..... ..... ........... .
E-ma iling ....... .... ..... .... ......... ..... .... ..... ......... .... ..... .... .......... .... ..... ..... ........ ...60 Se tting up the printer to e-mail. .... ....... ....... ....... ... ....... ....... .... ....... ....... ....... .... ..
Edit ion notic e..... ..... ...... ... ...... ...... ...... ... ...... ...... ...... ... ...... ..... ....... .. ....... ..... ... ...... ...... ..... .... ... ...... ...... ....1 62 Powe r consum ption... ... ...... ...... ...... ... ...... ...... ..
Safety informat ion Connec t t he power cord to a pro perly grounded electrical outlet t hat is near t he product and easily ac c ess ible. Do not pl ace or us e this product n ear water or wet loca tions. CAUTION— POTENTIA L INJ URY: The lithium battery in this product i s not intended to be rep laced.
About yo ur printer Tha nk you f or ch oos ing th is p rint er ! We've worked hard to make sure it will meet your needs. To st art using y our ne w pri nt er right away, use the setup m a teria ls that came wi th the p rint er, and th en skim th e Us er’s Guid e to learn how to perf orm basic tas ks.
Conser ving in k • Use Quic k Pri nt or Dr aft M ode. T he se modes can be used t o print do cuments usi ng less in k than normal a nd are idea l for pri nting docume nts th at are most ly text. • Use font types and font set tings that requ ires less ink.
Wh at are you lo oking for? F ind i t here Additional setup and instructi ons for using the printer: • Selecti ng and storing paper and specialty m edia • Loading pa per • Perfo r ming printing,.
Wh at are you lo oking for? F ind i t here Telephone support In th e US, call us a t: 1 ‑ 800 ‑ 332 ‑ 412 0 Monday –Friday (8:00 AM–11: 00 PM ET), Saturday and Sunday (11:00 A M–8:00 PM ET) Suppor t telephone numbers and hours of oper ation for your region or country can be found on the Suppo r t Web si te ( http: //sup port.
Use t he To 3 Paper guides Keep paper s tr ai ght when feeding. 4 Paper support Load pa per . 5 Paper guide adjustment l e ver Adjust t he paper guides. 6 ADF exit tray Hold documents as they exit from the ADF. 7 ADF exit tray extension Catch l egal ‑ s ize p a per a s it ex it s f ro m the AD F.
Use t he To 17 USB port Connect the pr inter to a computer using a USB cable. War ning—Po tent ial D amage: Do not touch the USB port except when pl ugging in or removing a USB cable or i nstallation cable.
Ordering and r eplacing supplies Order ing i nk cartri dges Lexmark S410 Ser ies m odels (ex c ept Lexmark S4 19 ) Item Return Program cartridge 1 Regular cart ridge 2 Black cartridg e 150 Not availab.
• For be st resul t s, use only ge nuine Lexmar k ink cartr idges. Using genu ine L exmark ink ca rtr idges Lexmark pri nters, ink c artr idges, and ph oto pa per are desig ned to perform toget her for sup erior print qu ality, an d our inks are form ulated to wor k with your pri nter and help extend the life of your pro duct.
Installing ink cartridges 1 Remove the ink cartridge from the pack, and then remove the pr otective cap from the ink cartridge. If your ink cartri dge co mes with a twis t cap, then remove t h e c ap. 1 2 3 2 Insert each ink car t ridge. Sl ide you r finger along the ink c ar tridge until the cartridge cl icks in t o place.
Paper Pa per size Lexmark P hoto Paper • Letter • A4 • 4 x 6 i n. • L Le xmark Per fectFini sh Photo Paper • Letter • A4 • 4 x 6 i n. • L Note s: • Availabi l ity may var y by c ountry or reg i on.
Using the printer control pan e l buttons and menus Replacing the langu age sheet A lang uage sheet is u sed to label but tons on t he print er contro l panel. Langua ge shee ts can be r eplaced anytime, depend ing on whic h language y ou w ant to use.
7 Raise th e printer control panel until it clicks into pl ac e. 8 Close the printer , and then fully extend the p aper exi t tra y. Us ing t he pr in ter cont rol pa nel 1 2 3 4 5 6 7 Use To 1 Pow er • Turn the printer on a nd off. • Swit ch to Slee p mode .
Use To 5 Keypad In Copy m ode or Ph oto mode: Enter the number of copies or prints you want to make. In Fax mode: • Ent er fax numb ers . • Operate an automate d answering syste m. • Select letters when c reating a Speed Dial list. • Type num ber s to enter or edit the date and time shown on the display.
Use To 11 Address B o ok Access fax num bers from a saved list of numbers. 12 Colo r S witc h t o colo r mode. 13 Bl ac k Switch to black ‑ and ‑ white mode. 14 Start Start a job, dependi ng on which mode i s selected. 15 Canc el • Cancel a print, copy, scan, or fax job in p r ogre ss .
To optimize energy effi ciency, reduce the Sleep timeout and Screen Brightnes s: 1 From the pri nter cont rol panel, navi gate to: > Setup > OK > Device Se tup > OK > Sleep > OK 2 Press the up or do wn arrow button to select or use the keypad to en ter the Sleep timeout value, and th en press OK .
Using th e printer soft ware Mini mum sys tem req uirements The print er sof tware requires up to 50 0MB of free dis k space. Supp orted op erat ing sy ste ms • Mic rosoft Window s 7 (SP1 ) • Mi c.
If you did not install these addi t io nal programs duri ng initial insta llation, t hen reinser t the ins tallation software CD, run the ins t al lation s oftware, and then c lick Adv an ce d O pti on s > Install A dditional Sof tware .
Use t he To Printing Prefe rences When you click File > Print > Pr ope rt ies with a doc u ment open, a P rinting Preferences dial og appear s. The dial og lets you select options for the print job, such as the fo llowing : • Select the number of cop i es to print.
• To take advantag e of the full feat ures of your pr inter, sele c t the c ustom install o ption du ring installat ion, and then select all pac kages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder.
Upda ting the pri nter softw a re For Wind ows users 1 Click or Start . 2 Click Al l P r ograms or Pr og ram s , and then s elect the print er program fo lder from the list . 3 Sel ect your pri nt er, and then cl ic k Pro duct Updat e . 4 Follow the instructions o n t h e computer screen.
3 Double ‑ cli ck Unins taller . 4 Follow the instructions o n t h e computer screen. Instal ling the prin ter software Note: I f you installed the printe r sof t ware on this c omputer bef ore but need to r e i nstall t he softw are, then u ninstall the c urren t software first .
Loading paper an d original documents Lo adin g paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges o f the stack on a level surface. 2 Open the paper feed gu ard. 3 Place the paper at the center of the pa per suppor t .
4 Adjust the paper guides so they rest against the edg es of the paper. No te: Do not force paper into the pri nter. The paper shoul d be fl at against the paper sup port, and the edg es should be fl ush against both paper g uides. 5 Close the paper feed guar d.
Lo ad up to Make su re that 25 sheets of heavyweight matte paper • The pr intable side of the paper i s faceup. • The paper g ui des r est against the edg es of the paper. Note : Draft mode is avail able but is not r ec ommended f or use with expens ive paper such as heavywei ght matte, labels, photo c ards, an d glossy paper.
Lo ad up to Make su re that 25 sheets of photo/glossy paper • The printable or glossy side of the paper is l oaded faceup. If you a re not s ure whi c h side i s printable, then see the instructions that came wi th the paper. • The paper g ui des r est against the edg es of the paper.
Lo adin g orig inal docum ent s on the s cann er g lass 1 Ope n the scanner lid and place the doc ument fac edown on the scanne r glass. 2 Close the scanner lid. Lo adin g orig inal docum ents in to the ADF You c an load up to 35 sh eets of an original documen t into the A DF for scanning, copying, an d faxing.
Prin ting Tip s for pr inti ng • Use the appropri ate paper for your print j ob. • Sel ect a higher print qualit y for bett er prints. • Make sure there is enough ink in the ink c ar t ridges. • Remove each sheet as it is printed w hen printi ng p hotos o r when wo rk ing with s pecia l t y media .
Collatin g printed c opies When print ing mult iple cop ies of a documen t, you can choos e to print each c opy as a set (col lated) or t o pr int the copie s as gro ups of pa g es (not coll ated). Colla ted Not colla ted Notes: • The collate opt ion is availabl e only wh en you are pr inting mul tiple copies.
4 To ch ange th e curr ent page o rder, s elect th e Re ver se pag e or de r check box . 5 Click OK to close any printer s oftwa re dial ogs. 6 Click OK or Pri nt . For Macintos h users 1 Wi t h a document o pen, c hoose File > Pag e Se tup . 2 From t he Page Set up dialog, s et the pr inter, p aper size, an d orie nt a t i on.
8 Adjust other settin g s as needed. 9 Click Prin t . Pr inti ng o n sp eci alt y me dia Printing en velopes For Windows u sers 1 With a document o pen, click File > Pri nt .
Printing on labels Notes: • Make sure the top of the label sheet f eed s into th e printer first. • Make sure the adhesive on the labels does not extend t o with in 1 mm of the edge of the label sheet. • Make sure the paper guide or paper guides res t against the edges of the label sheet.
Print ing on cust om ‑ size paper For Windows u sers 1 With a document o pen, click File > Pri nt . 2 Click Prope rt ies , P referen ces , Option s , or Setup . 3 Nav iga te t o: Pap er/F inishing ta b > Ma na ge Cu st om S iz es > New 4 Type a nam e and adjust the settings as needed t o c reate a custom size, and then click OK .
Usin g a flash dri ve with the printer Make sur e the flas h drive con t a ins files that are suppo rted by t he p rinter. For more info rmatio n, see “Suppo rted file types” on page 38. 1 Insert a f lash drive into the U SB port. F L A S H D R I V E Note s: • The flash drive uses the same por t that is used for a PictBridge camera cable.
Printing ph otos fr om a PictBridg e-enabled di gital cam era PictBr idge is a t echnology av ailable i n most digital came ras that lets you pri nt dir e ctly f rom your digital c amera w it hout usi ng a computer. 1 Insert one end of the USB cable into the camera.
Pr inti ng o n bo th s id es of th e pa per (du pl exi ng) Printing on both si des of the pa per (duplex ing) automatic ally Notes: • The automat ic duplex u nit support s A4 ‑ and letter ‑ siz e pa per. It also s upports plain, prem ium plain, C olorLok certified pl ain, heavy pl ain, and let t er head paper t ypes.
9 From t he Two ‑ Sided pop ‑ up menu, c hoose Lo ng ‑ Edg e bin di ng or Sh ort ‑ Edg e bi nding . • For Lo ng ‑ Edge bin ding, pages a re bound alo ng the long edge of t he page (left ed ge for port rait, to p edge for l andscape) .
For M acinto sh users 1 From t he Apple m enu, naviga te to: Sy ste m Pr efer en ces > Prin t & Fax > sel ect your pri nter 2 Nav iga te t o: Open Print Qu eue > Pr inter Setup > Dr iver tab or Pr inter Setu p > Insta llable Options 3 From t he Two ‑ Sided Print ing Dry Ti me pop ‑ up me nu, choose a dry t ime set t i ng .
Cre atin g a prin t que ue For Windows u sers 1 From t he Printer T asks area, clic k Ad d a Printe r . 2 Follow the instructions o n t h e computer screen. For more information, see the documentation that came w ith your operating system. For M acinto sh users 1 From t he Print & Fax area, c lick + .
Chan ging the d efault pr inting mo de To conserve ink, you can change the def ault printing mo de for all print jobs t o Draft or Quick Print. It uses less in k and is reco mmended for print ing text-onl y documents.
Resumin g print jobs For Windows u sers 1 Click , or click Start and then c lic k Ru n . 2 In th e Start Se arch or R un box, t ype co ntr ol pr inte rs . 3 Press Ente r , or clic k OK . The printers folder opens. 4 Right ‑ c lick the prin ter, and then select Op en or See what 's printi ng .
For Macintos h users 1 Clic k the printer icon on the Doc k. The pri nt queue dialog appear s. 2 Choos e the job you w ant to canc el, and then c li c k Delete .
Cop ying ADF Sc an ner glas s Use the ADF for m ultiple ‑ page document s. Note : The ADF is ava i lable o nly i n s elec t pri nter model s . If you purchased a printe r without an ADF, then load original documents or photos on the scanner glas s.
When you s elect colo r or black ‑ only pri nting , the light that corresp onds t o your choic e comes on . 7 Press . Note: The selected co py settin gs are reset to t he factory d efault after tw o min utes of printer i nac tivity. Copying an ID card 1 Load p lain A4 ‑ or l etter ‑ size p aper.
4 Press the l eft or r ight arro w butto n to set t he copy qua lity. 5 Press . Maki ng a copy li ghter or darker 1 Loa d paper . 2 Load the original document f aceup into t he ADF o r f a cedown on t he scanner g lass.
3 From the pri nter cont rol panel, navi gate to: > Co py > OK > Se parator Sh e et s No te: Col late must be se t to On for the s epar ator sheets to be placed b etween copies. If Coll ate is set t o Of f, then the separator sheet s are ad ded at the end of the pr i nt jo b.
4 Pres s the left o r right arrow button to select the a mount o f backgrou nd removal. 5 Press . Maki ng a two-si ded (du plex) copy Making a two ‑ side d (duplex) c opy au tomati cally The aut omatic dupl ex unit sup ports A 4 ‑ and let ter ‑ size pape r.
6 Sel ect the copy mo de: • Pr ess to s wi tch to co lor m od e. • Pr ess to switch to black ‑ and ‑ wh ite mod e. When you s elect colo r or black ‑ only pri nting , the light that corresp onds t o your choic e comes on . 7 Press to print on one side of the paper .
Scanning ADF Sc an ner glas s Use the ADF for m ultiple ‑ page document s. Note : The ADF is ava i lable o nly i n s elec t pri nter model s . If you purchased a printe r without an ADF, then load original documents or photos on the scanner glas s.
S can nin g t o a ne t wor k c omp ut er 1 Load the original document f aceup into t he ADF o r f a cedown on t he scanner g lass. 2 From the pri nter cont rol panel, navi gate to: > Scan > OK > Comput er 3 Pres s the left o r right arrow button to manually se lect the name of the dest ination c omputer, and t hen press OK .
Sca nning photos for edit ing For Wind ows users 1 Load p hoto or phot os fa cedown on t he scanner glass. 2 Click or Start . 3 Click Al l P r ograms or Pr og ram s , and then s elect the print er program fo lder from the list .
3 Click Al l P r ograms or Pr og ram s , and then s elect the print er program fo lder from the list . 4 Nav iga te t o: Pr int er H ome > se lect your printer > Scan > Doc um en t Scann ing starts and the scan p rogress dial og appears . 5 When the scan is finished, save th e do cument.
5 Sel ect Email pho t o , Email doc ument , or E mail PDF . No te: You can selec t Email do c u me n t only if an OCR applica tion is stored o n your computer. Scann ing starts and the scan p rogress dial og appears. Wh en the scan is f inished, a new e ‑ m ail message is created with th e scann ed do cument au tomatical ly attached.
3 From t he l ist of de vices, select y our printe r. No te: For informat ion on finding t he list of devices, c heck the document ation t hat came wi t h t h e application or sea rch for Scan nin g an imag e in the Search field of the Help menu. 4 Adjust the scan settings as needed.
E-mailing Before you can send an e-mai l, you must fir st configu re the netwo rk connection and e-mail s ettings of your print er. Se ttin g up the prin t er to e -ma il Settin g up the e-ma il functi on For Windows u sers 1 Click or Start . 2 Click Al l P r ograms or Pr og ram s , and then s elect the print er program fo lder from the list .
3 Nav iga te t o: Co ntact s tab > I ndividuals tab 4 Click to open t he Address Bo ok . No te: To add contact s, you need t o import c ontacts f rom the Addr ess Book on your Macint osh comput er. If the contact i s not in th e Mac Ad dress Book, th en first add the con t ac t to the address bo o k an d then impo r t it.
• Do not load postc ards, photos, s mall items, tran sparen cies, photo pap er, or thin med ia (such as magaz ine clippings) into the ADF. Place these items on the sc anner glass. • To send an e ‑ mail, see “ Scanning di rectly to e ‑ mail using the p rinter softw are” on pa g e 57.
Faxi ng CAUTION— POTENTIA L INJURY: To redu ce risk of fire, use o nly the t elecommu nications ( RJ ‑ 11 ) cord pr ovid ed with t his product or a UL L isted 26 AW G o r larger repla cement when connecting t his pro duct to th e public switc hed telepho ne network.
Setup 2: Printer is sharing the line with an answering machine Con nected t o th e same t elephon e wall j a ck P H O N E L I N E EX T LIN E To con n ect: 1 Conne ct the cabl e from th e wall jack to th e port of the printer. 2 Remove the protective plug from the port of the printer , and th en con nect the answerin g machine to the p ort.
To con n ect: Conne ct the cabl e from th e wall jack to th e port of the printer. Ti ps fo r th is se tup : • If you have only o ne telephone number on you r line, then yo u need to set the p ri nter to recei ve faxes auto m atic a lly (A ut o An swer On) .
Ti ps fo r th is se tup : • This s etup works bes t if you subscribe t o a distinctive r ing ser v i c e. If you have distinc tive ri ng servic e, then m ake sure that you set th e correct ring pattern f or the printer. Otherwise, the printer will not r ec eive f axes even if you have set it to receive fax es automa tically .
3 To c ontinue using a comput e r fo r Intern et access , connect the c omputer t o the DSL HP N port on the DSL filt er. 4 To connec t a telep hone to the p rinter, remove t h e pr otec tive plug from the por t of t he prin ter a nd then connec t the teleph o ne to th e port .
Scenar io 4: Digital telep hone servi ce through a ca ble provide r Setu p 1: P rinte r is co nn ected di rectl y to a cable mod em Follow this setup if you norm ally connect your tele phone to a ca ble mode m. E X T L I N E To con n ect: 1 Connec t one end of a telep hone cabl e to the por t of the pr inter.
Setup 2: Printer is conn e cted to a wall jack ; cable modem is installed else where in the house Follow this setup if your cable pr ovider activated the w all ja cks in yo ur house s o that you do not have to pl ug your devic es into the cabl e modem .
Con nec ting the p rin ter to a no n ‑ RJ ‑ 1 1 wall jack E XT LINE To con n ect: 1 Connec t one end of a telep hone cabl e to the por t of the pr inter. 2 Connect the other en d of the ca ble to the RJ ‑ 11 ada pter, and then connec t the adapter to th e wall jack.
If the addi tional devic e (telephon e or answe ring machi ne) has an RJ-11 c onnector , then you can remov e the wrap plug and co nnect the device to the por t o f th e p rin t er.
E XT LINE To con n ect: Conne ct the cabl e from th e wall jack to th e port of the printer. Con nec ting the p rin ter to a wal l ja ck in G erma ny The Ger man wall jack has t wo kinds of port s. The N por ts are for fax ma chines, mod ems, and ans wering mac hines.
Connec t the print er to any of the N po rts. E X T L I N E P H O N E LIN E NFN To con n ect: 1 Connec t one end of a telep hone cabl e to the por t of the pr inter. 2 Connect the other en d of the ca ble to the RJ ‑ 11 adap t er, and t hen connect the ad apter to an N port.
3 Press the ar r ow butt o ns to sc roll to Fax Numbe r , and t hen press OK . 4 Ente r your fa x number or your telep hone number, and then pr ess OK .
Fro m here You c an Ringing and Answering • Set the pr inter to receive faxe s automatically or manuall y. Turn Aut o Ans wer to O n or O ff. • Adjust the ringing volume. • Set the n umber o f ri ngs. T his is import ant if y ou ch oos e to r eceive faxes autom atically (Auto An swer On).
Using the Pri n ter Se ttings in Macintosh 1 From the Applications folder in the Finder, o r from the Finder desktop, double-c lick the printer folder. 2 Double-c lick Pr inter Se ttin gs . 3 Conf igure the f ax setting s using th e printer softwar e.
Creating a contact l ist using t he fax softw are For Windows u sers 1 Click or Start . 2 Click Al l P r ograms or Pr og ram s , and then s elect the print er program fo lder from the list . 3 Click Prin ter H ome > Fa x > E dit conta c t lis t .
Sen ding fa xes ADF Scann er glass Use the ADF for m ultiple ‑ page document s. Note : The ADF is avai lable on ly on sele ct models . If you purchased a printer wi thout an ADF, load or igin al documents or photos on the scanner glas s.
Tip: • You can se nd a br oadcast fax t o up to 30 r e c ipients . Sending f axes us ing the compu ter For Windows u sers 1 With a document o pen, click File > Pri nt . 2 Make su re the appr opriate pri nter is s elected, and t hen click Pro pert ie s , Prefer ences , Options , or Se tu p .
Receiv ing faxes auto maticall y 1 Make sure that Auto Answer is on: From the pri nter cont rol panel, navi gate to: > Setup > OK > Fax Set up > OK > Ringi ng an d Answe ring > OK &g.
Fax ing FA Q If I s kipped the f ax setup initiall y, do I need t o run the ins taller aga in to set up t he fa x? You do n ot need to r un the install er again. You ca n set up and co nfigure t he fax through t he fax so ftware that was instal led with the printer software.
What is my dialing pre fix? The dialin g prefi x is the numbe r or ser ies of numb ers that you press befo re you can dial the act ual fax num ber or telephon e number.
How can I check t h e dial to ne? A dial tone lets yo u know if th e telephone li ne is working or if th e printer is properl y connected t o t he telephone l ine. If you encounter pr oblems se nding and receiving f axes, then make sure you c an hear a dial tone on the line and throug h the pr inter.
How ca n I mak e sure tha t fax calls g o to the printer and vo ice call s go to t he answe ring machine ? To make sure the printer picks up inco ming faxe s, set Auto A ns wer to On, and then set t h e pr inter to pick up after a greater number of r ings than the answering machine.
4 Enter the tim e you w ant to send the fax, and then pr ess OK . 5 Press to star t scanning t he document and to save t he s c h e d uled fax. The printer send s the fax at the designated time. Do not turn of f the print er or unplug i t from the tele phone line before t he sche duled tim e.
Ho w do I fo rw ar d a fa x? 1 From the pri nter cont rol panel, navi gate to: > Setup > OK > Fax Set up > OK > Ringi ng and Ans wering > OK > Fax For war d > OK 2 Press the ar r ow butt o ns to sc roll to Fo rwar d or Pr in t & Forwa rd , and t hen press OK .
Networking Inst allin g the pr inter on a w irele ss net wor k Wireles s network compatibi lity Your pr inter contains an IEEE 802 .11n wir eless print se rver. Y our printe r is compa tible wi th IEEE 8 02.11 b /g/n router s that are Wi-F i certified.
No Security It is not re c omme nded t o use no s ecurity at all on a home wir eless network. U sing no se curi t y means t hat anyone within ra ng e of yo ur wireless network can us e yo ur network reso ur ces—inc luding Internet access — i f your wireles s network is connected t o t he Inter net.
Info rmation you wil l need during a dvanced wirel ess setup The Wir eless S etup U t il ity does not detect the wire less net work SSID for you during advanced wi reless s etup.
Auth en tic atio n ty pe E nc rypt ion me thod Open Mode • None • WEP Share d Mode WEP WPA Per sonal TKI P WPA2 ‑ Personal • TKIP • AES WPA2 ‑ Ente rprise • TKI P • AES 802.
Instal ling the prin ter on other com puters Once t he print er is set up o n the wirel ess networ k, it can be acc essed wirele ssly by any other c omputer on the networ k. However, you w ill need to install the prin t er driver on every compu ter that w ill access it.
In dica tor light Pr inte r sta tus Bli nking gree n • T h e print e r has bee n configured for an Ethernet networ k, bu t it cannot establish a c onnection with t he network. • The printer is out of the r ange of the access point (wireless router) .
b Enter the d etai ls about yo ur wireles s netwo rk. Note: Yo ur WEP, WPA, or WPA2 key ma y be obtained f rom the bo ttom of th e box, the docu mentati on that came w it h the box, or from t he box Web page. If you have already chang ed the key for yo ur wireles s network, then use the key you created.
Advan ced wire less setu p Creating a n ad hoc wire less network You ca n set up an ad ho c network if you: • Do not have an acc ess point or wirele ss router . • Do not have a wirele ss netw ork (but do h ave a wi reless ne t wor k adapter for your comput er).
Window s Vista w ill enable the ad hoc network fo r you. It w ill appe ar in the “Conne ct to a net work” dia log under “Avail able netw orks,” indi c a t i ng that th e com puter is c onfigur ed for t he ad hoc networ k. 4 Close t he Window s Contro l Panel an d any remainin g windo ws.
19 It ma y take a few minut es for your computer to r ecognize the new sett ings. To chec k the status o f your networ k: a Right ‑ cl ick t he Wirel ess N etwork Connec tion s icon.
For Macintos h users 1 From the Applications folder in the Finder, o r from the Finder desktop, double-c lick the printer folder. 2 Double ‑ cli ck Wi rele ss S etup Assist ant .
Switching between USB , Ethernet , and wireless c onnecti ons (Windows o nly) You ca n c hange the w ay you access your pr inter, depe nding on your needs. The following p rocedur e s assume that y o u have config ured your printe r for one type of connec tion and that the printe r drivers are inst alled on the comput er.
If th e prin ter is currentl y set u p for w irel ess 1 Attach a USB cable to t he comput er and to the print er. 2 Wait a moment for Windows to locate the driver and finish setting up the print er. 3 Select the USB printer. See “Select i ng the pr inter” on page 99.
Using the printer wirelessly Select the connec tion type t hat descri bes ho w you current ly access yo ur p rinter: If the print e r is curre ntly set up local ly (using USB connec tion) 1 Close a ll open applic ations. 2 In ser t t he inst all ati on sof twa re CD.
3 A sec ond print queue will be cr eated. Remo ve the wirel ess queue if yo u do not want t o switch bac k to accessing the pr inter o ver a wireless connec tion.
2 Identify the printer: a On the computer that is attached to the pr inter, open the printers folder: 1 Cli ck , or clic k St art and then click Run . 2 In the Star t Search or Run box, t ype cont rol pr in ters . 3 Press Enter , or click OK . b Right ‑ click the na me of your printer .
Configuri ng sec urity Si mple wireless networks r equire WEP keys or a W PA/WPA2 pas sphrase, or may not have any secur ity at all. Mor e ‑ advanced w ireles s network s e c urity can requi re one or mo re cert ificates and an authe ntication ser ver.
Conf iguring 80 2.1X Aut hentic ation The info rmatio n you must c omplete i s dependent on the 80 2.1X se curity mec hanism you select. Some require user name s, passwords, and/or cert ificates.
Where do I find my WEP k ey or WPA/WPA2 passphras e? • Cont act your system su pport p erson. – The per son who s et up your ne twork usually ke eps the WE P key or WPA /WPA2 passp hrase.
What is a n etwork? A networ k is a coll ection of d ev i c es such as com puters, printe rs, Ether net hubs, ac cess points, and routers conn ected toget her for com munication throug h cabl es or throug h a wire less conn ection. A n etwork ca n be wired, w ireles s, or desi gned to have both wir ed and wirel ess devic es.
There ar e many differ ent ways a ne twork can be s et up. Fou r common e xamples ap pear be low . Note: The pr inters in the fo llowing diagra ms represent p rinters with interna l print se rvers built into them so that they can co mmunicat e over a n et work.
Scenario 3 : Wireles s n et work with no In ternet acces s • Compu ters and printers c onnect to t he network us ing a wirele ss access point. • The ne twork ha s no connection to the Internet.
The USB port on the computer and on the printer are each marked with . Note: D o not connect the USB cab le until pr ompted to do. 1 If the USB port at the ba ck of the pr i nt er is cove red by a sticker, then make s ure to remove it. 2 Firmly p lug t he square end o f the USB cab le into the bac k of the pri nter.
In ad hoc m ode, a com puter wit h a w i reless net work adapter communic ates direct ly with a pri nter equip ped with a wireless print server. Infr astructu re Ad h oc C har act eri st ics Communica.
How can I i mprove wireless signal strength? A common reason wireless printer s fai l to com munic at e o ver a network is poo r wireles s signal quality. If the signal is too weak , t oo distort ed, or blocked by an object , it cannot c a rry informat ion between the a ccess poi nt and the printer .
How can I m ake sure my comput er and printer are con nected to th e same wireles s network? If the printer is not o n t h e same wirel e ss netw ork as the computer, t h en you will no t be able to pr int wirelessly. Th e SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
In Mac OS X version 10.4 or ea rlier 1 From th e Finder, navigate to : Applica t io ns > In te rn et Co nnec t > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu.
How do I f ind the MA C addres s? Netw ork devices have a uniq ue hard ware ident ificat ion number t o dist inguish t hem from o ther devi ces on t h e n etwork. This is call ed the MAC (Medi a Acc ess Control ) addre ss. Othe r devi c es sometim es use a type of MAC address c alled Universally Administere d Address (U AA).
What is TCP/IP? Networks are abl e to funct ion when comp uters, pr inters, a nd other d evices are able to sen d data to eac h other, ei ther thro ugh cables o r wire less signals. Thi s transfer of data is made poss ible by s ets of da ta transm ission ru les c alled prot ocols .
What is a key index? An access point (wireles s rout er) can be configur ed with as many as four WEP keys. Only one key is use d on the network at a time, how ever.
Maintaining the printer Ma inta inin g ink cartr idge s In additio n to the following tasks that yo u can perf o rm, your printer performs an au tomatic maintenance cycl e every week if it is p lugged into a pr operly groun ded, working electr ical outlet.
Clea ning the printhea d nozzles If you have not been using t h e pr inter fo r a long period, then you may need t o clean the printhead noz zles to improv e the qual ity of you r prints. Keep yo ur printe r plugged to a properly gr ounded, wo rking elect rical outlet to a llow it to perfo rm automatic m ai ntenan c e cycles .
Cleaning the scanner glass Clea n the scanner glass a nd other related pa rts w hen vertic al streaks app ear o n your printe d page s or when y ou se e mark s or smu dges on s uch parts. 1 Dampen a clean, lint ‑ free cloth with wa ter. 2 Gently w ipe cle an the scanner glass and other related p arts.
• Keep the printer in an uprig ht posi tion t o prevent th e ink from l eaking. • Av oid se vere ja rrin g moveme nts. Maintaini ng the printer 120.
Troubleshooting Before you t r o ubleshoot Use this checklist to so lve most printer problems: • Make su re the pow er cord is pl ugged into the pr inter and int o a properl y grounde d, working e l ectrical out let. • Make sure th e printer is tur ned on.
3 To conf irm the setti ng, press th e left or right a rr ow button to s croll to Ye s , and then pre ss OK . Softwa re did not i nstall If you encounter ed problems while instal ling, or if your prin.
S ELECT YO UR PRINTER FROM TH E P RINT DIALOG BEFORE SE NDI NG THE PRINT JOB Note: This solutio n applies t o Macintosh users only. 1 With a d ocument open, ch oose File > Pr int . 2 From t he printer po p-up menu, c hoose you r printer, and then c lick Print .
Printer is printing blank pa ges Blank pages may be c ause d by improp erly installed ink cartridg es. R EINSTALL THE INK CA RTRIDGES AN D DEEP CLEAN AND ALI GN TH E PRINTHEAD 1 Rein stall the in k cart ridges , see “R epl acing ink cart ridg es” o n page 14 for mo re inf orm ation.
Ca nno t d ele t e do cu m ent s f ro m t he pri nt que ue If you have jobs st uc k in the print queue and ca nnot delete t hem to get ot her jobs t o print, t hen the computer and print er may not be communic ating.
Unde rsta ndin g printer messages Al ignment Prob lem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges.
Close Printer The printer is open. Close the printer to clear the message. Fax Me mory F ull Reduce the res olution or t he numbe r of pages of the fa x. Touch OK or pre ss OK , dependi ng on yo ur printer m odel, to clear the message. Note: T his del etes the f a x jo b from the printer mem or y.
Ink Ca rtridge Unsuppo rted Try one or mo re of th e foll owing: • Repla ce the unre cognized ink cartri dge with o ne that is su pported by your prin t er . • Use only g enuine L exm ark ink c artridges. • Press OK or to c lear the message. • See the Us er' s G ui d e or visit the Lexma rk Support W eb site at ht tp:// support .
Printer Memory Full Try one or mo re of th e foll owing: • Depen ding on yo ur printer m odel, tou ch OK or pre ss OK to clear the message, and then try p rinting again . • From t he comput er, adjust the p rinter s ettings to reduc e the qua lity of the p rint job, and t hen try printi ng again.
3 Wipe the printhea d contac t s and t he con t acts in side the pr inthead car rier using a clean, l int ‑ f ree cloth. 4 Reins ert the pri nthead, an d then close t he latch unt il it clicks int o place.
2 I nsert the pr inthead, a nd then clos e the latch u ntil it cli cks int o place. Note: Make sure to install t he ink cartridges i nto the prin t head. Fo r more inform ation, see “Replacing ink cart rid ges” i n the User’s Guid e . 3 Close the printer.
4 Rem ove the unsu pporte d pri nthead. 5 I nsert the su pported printhead , and then close the latch until i t clicks int o place. Note: Make sure to install t he ink cartridges i nto the prin t head. Fo r more inform ation, see “Replacing ink cart rid ges” i n the User’s Guid e .
Scanned Doc ument T oo Long The scan job exceeds the maximum number of pages. Press to clear the message and cancel the current scan job. Scanner Dis abled Try one or mo re of th e foll owing: • Check the pri nter software sett i ng s or the Adminis tration setti ngs from t he printer to enab le the sc a nner .
• “Pa per jam in the duplex un it” on page 13 7 • “Paper jam in the ADF (select models only)” on page 138 • “Paper or specialty media misfeeds” on page 140 Pa per ja m in th e pr int er Note: The pa rts ins ide the pri nter ar e sensitiv e.
3 Firmly g rasp the pa per on both sid es, and then gen tly pull it ou t. No te: Make sure all pap er f ragments a re remove d. 4 Reattach the jam clearance cover until it cli cks into place. 1 2 5 Close the printer . 6 Touc h OK or press OK , depend ing on yo ur printer m odel.
Paper jam i n the paper supp ort Note: The pa rts ins ide the pri nter ar e sensitiv e. Avoid u nnecessar ily touching t hese part s while cl earing jam s. 1 Remo ve the pape r suppor t. 2 Firmly g rasp the pa per, and then gently pull i t out. No te: Make sure all pap er f ragments a re remove d.
3 Reatt ach the paper support until it clicks into pl ace. 4 Touc h OK or press OK , depend ing on yo ur printer m odel. Paper jam i n the duplex unit Note: The pa rts ins ide the pri nter ar e sensitiv e. Avoid u nnecessar ily touching t hese part s while cl earing jam s.
3 Reins ert the dupl ex unit unt il it clic ks into place to clear the messa ge. 4 If nec essary, touc h OK or press OK , depending on your printer mo del. Paper j am in the ADF (s elect mode ls only) Note: The pa rts ins ide the pri nter ar e sensitiv e.
2 Firmly g rasp the pa per on both sid es, and then gen tly pull it ou t. Scenari o 1 Scena ri o 2 No te: Make sure all pap er f ragments a re remove d.
Ch eck un der the AD F tra y 1 Re mo ve th e AD F tr ay. 1 2 2 Firmly g rasp the pa per on both sid es, and then gen tly pull it ou t. No te: Make sure all pap er f ragments a re remove d. 3 Reattach th e ADF tray unt il it snaps int o place. 4 Touc h OK or press OK , depend ing on yo ur printer m odel.
C HECK PAPER LOA DING • Load a sm aller amoun t of paper in to the printer. • Load pap er with t he print side faceup. (If you are not su re which side is the printab le side, see the instruc tions th at ca me wi th th e pa per .) • Check the lo ading instruc tions for your paper or sp ecialty media.
3 From t he Paper Size pop ‑ up me nu, choose a p aper s ize that has “(Border less)” i n its name. For example, if you loaded a 4 x 6 photo paper, then choose US 4 x 6 in ( Borderle ss) . 4 Cl ick OK . 5 From t he men u bar, cho ose Fi le > Pri nt .
A DD MEMORY TO THE COMPUTER Consider upgradi ng the RAM. Comp u te r slow s down when p ri nt in g If the "Before you trou bleshoot" checklist does not solve the problem, then t r y one o r .
Scanner uni t doe s not clos e 1 Lift the s canner uni t. 2 Remo ve any obstr uction keepi ng the sca nner unit open. 3 Low e r the sc anner unit. Poor cop y or scanned ima ge quality If the "Bef.
3 Firmly plug the rectan gular end of the USB cable into the USB port of the computer. The USB port is m arked w ith . Note: I f you continue t o have problem s, then try another USB po rt on the c omputer. Y ou may have c onnected to a defe ctive port .
Fax t rouble shootin g checklis t If you enc ounter pro blems sending an d receiving f axes, then c heck the co nnection f irst: 1 Check for a dial tone on th e t el ephone line by pluggin g an anal og telephone into the w all jack, DSL filter, VoIP device, or c able modem w here you c onne cted th e printer.
E NAB LE ERROR CORRECTION Error s and blurs may appear in the faxed d ocument if t h e r e is to o much noise on the line. This option enables the printer to trans mit the bad blocks o f data ag ain and c orrect the errors . When a f ax has too ma ny err ors, the fax m ay be rejected by the receiving fax machine.
If the prin ter is shar ing the te lephone lin e w i t h a t elephone su bscr ibed to voi ce m ail, then make sur e that t h e f o llowing are set: • Auto Ans wer is Of f (if you have only one num ber o n the telephone l ine). • The print er pic ks up on t he correct distinctiv e ring (if you subsc ribe to a dist inctive r ing serv ice).
M AKE SU RE THE PRI NTER IS CO NN E CTED TO A TELE PHON E LI NE You need to conne ct the pr inter to your t elephone line (thro ugh a standard w all jack, a DSL fi lter, a VoIP adapter , or a cable mod em) bef ore you c an open th e fax softw are a nd configu re the fax se ttings.
Erro r Message: Wh at it indi c ates: P ossib le so lutio ns: Digital line detec ted The print e r is connec ted to a digital line. The printer is an analog device and must be connected to an anal og line. To connect the printer to a digital line, you must use a di gital l ine converter or a filt er.
Netw ork trou bleshoot ing • “Wireless troubleshooting checklist” on page 153 • “The C ontinue but ton is unavaila ble” on page 1 51 • “Cann ot print and there is a firewa ll on the co.
R ECONNECT THE PR INTER POWER SUPPLY 1 Turn o ff the printer . No te: Make sure t he printer is no t in Sleep m ode. Pres s and hold for three seconds to turn off the printer . 2 Unpl ug the powe r cord fr om the wall ou tlet, an d then pull out the pow er cord fr om the po wer suppl y.
Comm unication with p rinter l ost when connecte d to Virtu al Pri vate N etwork (VPN ) You will los e your con nec tio n to a wireless pri nter on your lo cal network w hen connected t o most Virtual Priva te Ne twor ks (VPNs). Most VPNs allow users t o communicate with only the VPN and no other netwo rk at the same time.
Cannot print ov e r wireless n etwork If you enc ountered pro blems while installi ng, or i f your printer does not appear in the print ers fol der or as a pr inter optio n w h e n sending a print job, t hen try unins t a lling and reinstalling the software.
M OVE YO UR ACCES S POINT AW AY FROM OTHER ELECTRON IC DE VIC ES There may be t emporary i nterf er ence from electronic devices such as micr owave ovens or other app liances, cordless phones , baby monitor s, and secu rity system cameras. M a ke sure your ac cess po int is not posit ioned too c losely t o th es e d ev ic es .
d In the Wir eless settin gs sectio n, l oo k f o r the SSID . e Write down the SSID. Note: Make sure yo u c opy it exactly, including any capit al letters. 2 Obta in the SSID of the netwo rk th at the printer i s co nnecte d to: a From th e printer, print a n etwork s etup pa ge.
M AK E SU RE YOUR OS IS COM PAT IBL E WITH WIREL ESS PRINTING TH ROUGH A IR P ORT The print er suppor ts wire less pri nting only t hrough A irPor t base stat ions fo r Mac OS X ve rsion 1 0.
Loc ating the printer I P address • From t he printer, pr int a net w o rk setup page . In the TCP/IP sec tion, look f or Addr ess . • View the p rin ter sett i ngs . From t he printer c ontrol pan el, navigat e to: > Setup > OK > Ne two rk Se tup > OK > Wire less 802.
1 Cl ick , or clic k St art and then cli ck Run . 2 In the S tart Search o r Run box, ty pe cont rol pr inte rs . 3 Press Ent er , or click OK . 4 Right ‑ click the prin t e r, and then select Proper ties or Prin ter prop er t ies from t he menu. 5 Cl ick t he Ports tab.
E LIM I NAT E SOU RCES OF IN TERFERENCE Common household it ems ca n potentially disrupt wireless network c ommunic at i ons. Cordless phones (but not cellular p hones), mi crowave ovens, bab y monito.
C HECK FOR KN OWN IS S UE S WI TH THE AC CESS POINT Some wireless routers have documented def ec ts that w er e identified and r esolved by the manufactur ers. Visit the company Web sit e of the router man ufacturer . Check for firm ware updat e s and other adv ice from the manu facturer.
Notices Product i nfor ma ti on Prod uct name: Lex ma rk S410 Se rie s Machi ne type: 4448 Mode l(s) : S41 0 Ser ies : 40 1, 40 E Edition noti ce Oct ober 2011 Th e f ollo wi ng p ar agr ap h do es n ot a ppl y t o a ny coun try wh ere such provi sions ar e inconsis te n t w it h local law: LEXMARK INTERNATIO NAL, INC.
UNITED STA T ES GOVERNMENT R IGHTS This so ftware and any acco mpanying doc umentation prov ided under t his agre ement ar e commercial compute r softwar e and docu mentation developed exclusive ly at priv at e expense. Tr ade m ar ks Lexmark a nd Lexmark with di amond desig n are tradem arks of Lexmark Int ernational, I nc.
The manuf acture r is not r espons ible for r adio or te levis ion interferenc e caus ed by usi ng other t han rec ommended cables o r by unauthori zed chan ges or modif ications t o th i s equipment . Unauthori zed chan ges or m odifica t i ons could void the user's authority to operate this equipment.
Waste from Electrical and E lectr on i c Equ ipment (WEEE) directive The WE EE logo sign ifies s pecific re cycling programs and proc e d ures for electronic product s in coun t rie s of the E uropea n Union. W e enco urage the re cycling of our prod ucts.
ENERGY ST AR Any Lexm ark product bearing t he ENERGY ST AR emblem on the p roduct or on a start -up screen is certified to comply with Envi ronm ental Protec tion Age nc y ( EPA) ENER GY STAR requir ements a s configur ed when shi pped by Lexma rk.
By using the c onfiguratio n menus, the Sle ep Mode Time out can be mod ified betw een 1 minute and 240 mi nutes. Setti ng the Sleep Mo de T imeo u t to a low value reduces energy cons umption, but may increase the re s ponse time of the pr od uct. Setting the Sl eep Mode Timeout to a high value maintains a fast response, but uses more energy.
provide d with this produ ct. It is desig ned to be connect ed to a com patible m odular jack that is also compliant . See your setup d ocument ation for more info rmation. The R inger Equiva lence Number (R EN) is used t o deter mine the number of devices t hat may be connected to a telepho ne line.
Telephone companies report t h at electrical surges, typi cally lightning transient s, are very des tructive t o c usto mer termi nal equi pment connec ted to AC po wer sour ces.
Sout h Africa teleco mmunications notice This mo dem must be used in c onjun ction w ith an app roved surge protection device when connected to the P S TN.
Regu lato ry noti ces fo r wire less pro duc ts This sec tion con tains the f ollowing reg ulatory in formation pertainin g to wir eless produc ts that cont ain transm itters, for exam ple, but no t limite d to, wireles s netwo rk cards or proximit y card re aders.
Le ter me « IC » préc édant l e n uméro de d'accr éditation/in scription signi fie simplemen t que le pro duit est c onform e aux spé c i fications t echniques d 'Industry Canada.
Deutsch Hiermit erkl ärt Lexmark Inter national, Inc., dass sich das Gerät d iese s G erät in Übereinstimmun g mit den grundl eg enden Anforderungen und den übrigen einschlägig e n Bestimmungen der Richtlinie 1999/5/E G befindet. Ελληνική ΜΕ ΤΗ Ν ΠΑΡΟΥΣΑ Η LEXMARK INTERNAT I O NAL, INC.
Statement of Limited W arranty Lex ma rk S410 Se rie s Lexmark In ternational, In c ., L exin gton, KY This lim ited warranty a pplies to th e United Stat es and Ca nada. For cus tomers outside the U.S., re fer to the count ry- specif ic warranty infor mation that cam e with your pr oduct.
Extent of lim ited war r anty Lexmark does not warra nt uninterrupt ed or error-f ree operatio n of any p roduct o r the du rabilit y or longevity of print s produc ed by any prod uct.
Index Nume rics 2 ‑ sided, fax settin g 74 802. 1X auth enticati on 104 A ad hoc SSID 94 WEP 94 ad hoc n etwork 109 ad hoc w ireless net work addi ng a printer 96 creating using Ma cintosh 9 4 creat.
conf iguring W i ‑ Fi Pr otected S etup PBC, Push Butt o n Con figuratio n method 97 PIN, Perso nal Id entif ication Numbe r method 9 7 conf irmation pag e, fax 85 connec tion configu rations 11 3 c.
No Caller ID 150 Phone Line Busy 150 Phone Lin e Error 150 Phone Line is connec t ed to the inco r r ect jack on th e b a ck of the machi ne 149 Phone L ine Not Co nnected 15 0 Remote Fax Error 149 Un.
paper jam in the pap er sup port 136 paper jam in the pr inter 134 paper or spec ialty media 140 junk fa xes blockin g 8 6 K key index 116 L labels 30 pri nting 37 langua ge chan ging 121 langua ge sh.
print media greetin g card s 30 labels 30 print order chan ging 34 print queue crea ting 43 finding 43 print speed is slow 14 2 print t rouble shooting cannot de lete d ocuments f rom pri nt queue 125.
scanner glass 1 1 cleaning 1 19 scanner unit 12 scanner unit do e s not close 144 scanni ng creating a P DF from scan 5 8 docum e n ts for edit ing 56 docum ents for e ‑ m ailing 57 in black and whi.
paper jam in the dup lex unit 137 paper jam in the exit t ray 135 paper jam in the pap er sup port 136 paper jam in the pr inter 134 paper or spec ialty media 140 trou bleshooting , print cannot de le.
pri nter and co mputer o n differen t netwo rks 112 pri nter w orks in termi ttently on wir eles s ne twork 1 5 9 Wi ‑ Fi Pro t ect ed Setup 97 configu ring manuall y 97 usi ng 104 Wi ‑ Fi Pro t e.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Lexmark S410 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Lexmark S410 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Lexmark S410, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Lexmark S410 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Lexmark S410, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Lexmark S410.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Lexmark S410. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Lexmark S410 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
