Manuel d'utilisation / d'entretien du produit UGZ-X900 du fabricant JVC
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GUIDEBOOK HD MEMOR Y CAMERA Dear Customers Thank you f or purchasing this HD MEMOR Y CAMERA. Bef ore use, please read the safety inf or mation and precautions contained in pages 2 and 3 to ensure safe use of this product. For Future Reference: Enter the Model No .
2 EN Safety Precautions CAUTION RISK OF ELECTRIC SHO CK DO N OT O PEN CAUTION: TO REDU CE TH E RISK OF ELECTRIC SHOCK , D O NOT REMOVE COVER (OR BACK).
3 EN IMPORT ANT SAFETY INSTRUCTIONS 1. Read these instructions. 2. K eep these instructions. 3. Heed all warnings. 4. Follo w all instructions. 5. Do not use this apparatus near water . 6. Clean only with dry cloth. 7. Do not bloc k any ventilation openings .
4 EN Easy Star t Guide Inser ting an SD car d Prepare an SD card (commercially av ailable). T ur n off the camera and insert an SD card. SD card (label) Q Open the slot cov er R Inser t Compatible SD/SDHC cards ( Z p . 21) Charge the battery before recor ding T ur n off the camera and attach the battery pack.
5 EN Date/Time Setting Q Open the LCD monitor to turn on the camera DISPLA Y/ < button LCD monitor R Select [YES] within 10 seconds Slide your finger up and do wn on the sensor .
6 EN Video recor ding CA UTION Before recor ding an important scene, it is recommended to conduct a trial recording. Q Select recording mode (REC) The mode changes when you press the b utton.
7 EN Still Image Recor ding Q Select recording mode (REC) The mode changes when you press the button. R Set the recording dial to # (A UTO) mode S Set the focus The ? indicator becomes green when the captured image is focused. Press and hold SNAPSHO T halfwa y .
8 EN Pla ying bac k Q Select playbac k mode (PLA Y) The mode changes when you press the button. R Select video or still image mode The mode changes when you press the button. S Select a file and touch OK Index screen Playbac k screen T o perform operations such as f orward search or re verse searc h ( Z p.
9 EN Accessories CU-VC10 AP-V21U BN-VF908U Everio Dock A C Adapter Battery Pac k Hand Strap RM-V751U Component Cable A V Cable USB Cable Remote Control CR2025 Lithium Battery Pre-installed in the remote control. CD-ROM Core Filter ( Z p. 13) NOTE • Make sure to use the pro vided cables f or connections.
10 EN MEMO.
11 EN Contents GETTING ST ARTED Preparing the Remote Control ...................... 13 Attaching the Core Filter to the DC cord ....... 13 Index ........................................................14 Indications on LCD Monitor ...................16 Necessary Settings before Use .
12 EN How to use the T ouch Sensor After the menu is displa yed on the LCD monitor: Q Slide your finger up and down on the sensor . R Select [SET]. (T ouch OK .) A T o select an on-screen button appearing on the left side, touch the portion of the sensor next to the on-screen b utton.
13 EN Preparing the Remote Control A battery is included inside the remote control at the time of purchase. Remov e the insulation sheet before use . T o Reinsert the Battery Pull out the battery holder by pressing the lock tab . Lock T ab Lithium Battery (CR2025) Beam Effective Area Effectiv e distance: Within 5 m (16.
14 EN Index NOTE • Be careful not to cover 3 , 4 , 8 and 9 during shooting. • The LCD monitor can rotate 270°..
15 EN Remote Control Q Infrared Beam T ransmitting Windo w R ZOOM (T/W) Buttons (Zoom in/out) S UP Button T SKIP BA CKW ARD Button U LEFT Button V BA CK Button W PLA YLIST Button X ST ART/ST OP Button Y S.
16 EN Indications on LCD Monitor During both Video and Still Image Recording 4 : 5 5 P M DEC. 24. 2009 ! Selected Recording Mode Indicator ( Z p . 33) @ : Auto Mode 3 : Manual Mode # White Balance Indicator ( Z p. 35) $ Macro Mode Indicator( Z p. 35) % Zoom Indicator ( Z p.
17 EN During Video Playback 8 4:55 PM DEC. 24. 2009 ! Mode Indicator # High Speed Recording Indicator $ Playlist Pla yback Indicator (Appears when playing bac k a playlist.
18 EN Charging the Battery P ack 1 Open the LCD monitor . 2 Attach the battery pack. A C Adapter to A C Outlet (110 V to 240 V) 3 Close the LCD monitor and connect the A C adapter . • Y ou can also connect the AC adapter using the Everio dock connector .
19 EN 5 Select [CLOCK SETTING]. 6 Select the city closest to the area where you use the camera. Selected area is highlighted Principal city of the selected area Time difference to GMT 7 Select [ON] if daylight sa ving time is observed. 8 Set the date and time.
20 EN Other Settings Attaching the Camera to the Dock 1 Close the LCD monitor . 2 Align the camera with the dock as indicated by the dotted line in the figure below and attach firml y . Grip Adjustment NOTE • Fasten the strap when y ou gr ip the camera.
21 EN Using an SD Card • Operations are confir med on the SD cards from the follo wing manuf acturers. - P anasonic - TOSHIBA - SanDisk - A TP Video recor ding: Class 4 or higher compatib le SDHC card (4 GB to 32 GB) • For UXP mode, use Class 6 or higher .
22 EN Recor ding Files Q Press PLA Y/REC to select the recording mode. The lens cov er opens automatically . R Set the recording dial to ! mode. S Press ST ART/ST OP to start recording. Approximate remaining time for recording Y ou can also star t/stop recording by selecting [REC] on the LCD monitor .
23 EN Q Press PLA Y/REC to select the recording mode. The lens cov er opens automatically . R Set the recording dial to # mode. S Press and hold SNAPSHO T halfway . The ? indicator becomes green when the captured image is focused. T Press SNAPSHO T fully to take a still image.
24 EN Zooming Preparation: • Select the recording mode. • Select ! or # mode. Zoom out Zoom in W : Wide angle T : T elephoto Y ou can also zoom out/zoom in by selecting [W] or [T] on the LCD monitor .
25 EN Registering Files to Events If you select an e vent to register the file to before starting recording, you can find the file easily at playbac k. Preparation: • Select the recording mode. • Select ! mode. 1 T ouch MENU. 2 Select [REGISTER EVENT].
26 EN • Although still images can be taken continuously while SNAPSHO T is being pressed, recording stops once the recordab le time is exceeded. • At this time, SNAPSHOT will not work until the writing to the media is completed. The photo indicator lights up immediately on the LCD monitor when SNAPSHO T is pressed.
27 EN BRA CKETING Records 5 continuous images from dark (-0.6EV) to bright (+0.6EV) based on the brightness of still images set in A UT O or MANU AL. After performing steps 1-2 3 Press SNAPSHO T . NOTE • When there is no SD , or when there is no remaining space on the SD card, it is not possible to sa ve still images .
28 EN Pla ying Bac k Files Video Playbac k Q Press PLA Y/REC to select the playbac k mode. R Press ! / # and set to ! mode. The index screen appears . The lens cov er closes automatically . S Select the desired file. The ! / # button is used f or switching between video and still image in the playbac k mode.
29 EN The ! / # button is used f or switching between video and still image in the playbac k mode. It does not w ork in the recording mode. T o move to the pre vious or next page T ouch [ ] or [ ] for o ver a second. T o delete a still image Select ; .
30 EN Pla ying Bac k Files (Continued) Setting the Opening Still Image Y ou can set a recorded still image as the opening image. Preparation: • Select the playback mode. • Select # mode. 1 T ouch MENU. 2 Select [OPENING SCREEN]. 3 Select [CUST OMIZE].
31 EN File Search Function Preparation: • Select the playback mode. • Select ! or # mode. Group Inde x Screen ! Y ou can search the desired file by the group . The group is created automatically based on recording date and time. And the contents of the group are changed when adding/deleting or editing scenes.
32 EN Event Screen ! Y ou can search the desired file by the ev ent that you registered the file to when recording. ( Z p . 25) After searching by the ev ent, you can search by the recording date to narro w down the search. 1 Select . 2 Select [SEARCH EVENT].
33 EN Manual recording mode enables y ou to set the focus and screen brightness, etc. manually . Changing to Manual Recording Mode Preparation: • Select the recording mode. Set the recording dial to manual video 3 or manual still image 3 . manual still image manual video T o return to the auto recording mode Set the recording dial to ! or # .
34 EN Menus Settings: [ ] = F actory-preset N FOCUS Adjusts the focus . @ [A UTO] : The focus is adjusted automatically . 3 MANU AL: @ A : Adjusts the focus manually . (When zooming, the subject will not go out of focus if y ou adjust the focus at the telephoto (T) side before z ooming to the wide angle (W) side.
35 EN Menus Settings: [ ] = Factory-preset = WB Adjusts the white balance to achiev e the optimum colors for the amount of light in y our surroundings during recording. @ [A UTO] : White balance is adjusted automatically . 3 MANU AL : B MWB : Adjusts the white balance manually depending on the light source.
36 EN High Speed Recording Y ou can record high speed videos. Preparation: • Select the recording mode. 1 T urn the recording dial and set to the mode (H1-H3) that best suits the subject to be recorded. Mode H1 H2 H3 Recording speed (F rame rate) 120 fps 300 fps 600 fps Recording time (sec) 4 4 2.
37 EN Scene Select Adjusts the exposure and shutter speed to suit your surroundings or the subject. Preparation: • Select the recording mode. 1 T urn the recording dial and set to SCN. • The current scene mode will be displayed only when SCN is set using the recording dial.
38 EN This camera is designed to be used with high-definition or NTSC-type color television signals. It cannot be used with a television of a different standard. Connection with TV Y ou can output videos from the HDMI connector , COMPONENT connector, or A V connector .
39 EN T o connect using the A V connector A V Input Connector A V Cable T o AC Outlet AC Adapter DC Connector A V Connector NOTE Change the settings in [VIDEO OUTPUT] to suit the screen size of y our television. ( Z p . 73) Playbac k Operation After the connection with TV is completed 1 T urn on the camera and the TV .
40 EN Operating in Conjunction with TV via HDMI Connecting the camera to an HDMI-CEC- enabled TV using the HDMI cable allows y ou to utilize the f ollowing con venient functions . • HDMI-CEC (Consumer Electronics Control) is an industry standard that enables interoperability between HDMI-CEC compliant devices that are connected via HDMI cables .
41 EN Managing Files CA UTION Do not remov e the recording medium or perform any other operation (such as turning off the power) while accessing files . Also, be sure to use the provided A C adapter , as the data on the recording medium may be corrupted if the batter y becomes exhausted during operation.
42 EN Managing Files (Continued) Deleting Selected Files After performing steps 1-2 ( Z p. 41) 3 Select [FILE SELECT]. 4 Select the desired file and select ; . • The ; mar k appears on the file. T o select other files, repeat this step . • T o check the content of the file, select [CHECK].
43 EN Protecting Files Preparation: • Select the playback mode. • Select ! or # mode. 1 T ouch MENU. 2 Select [EDIT]. 3 Select [PRO TECT/CANCEL]. Protecting the Currentl y Displayed File After performing steps 1-3 4 Select [CURRENT]. 5 Select [YES].
44 EN Managing Files (Continued) Protecting All Files After performing steps 1-3 ( Z p. 43) 4 Select [PRO TECT ALL]. 5 Select [YES]. T o quit the screen Select [QUIT]. T o release protection of all files 1) In step 4 , select [CANCEL ALL]. 2) Select [YES].
45 EN Changing the Event Registration Preparation: • Select the playback mode. • Select ! mode. 1 T ouch MENU. 2 Select [EDIT]. 3 Select [CHANGE EVENT REG.]. Changing the Event of the Currently Displayed File After performing steps 1-3 4 Select [CURRENT].
46 EN Managing Files (Continued) Dividing Files Y ou can divide a selected video into two. Preparation: • Select the playback mode. • Select ! mode. 1 T ouch MENU. 2 Select [EDIT]. 3 Select [DIVIDE]. 4 Select the desired file. Playbac k star ts. 5 Select [SET] at the point y ou want to divide the file.
47 EN T rimming Files Y ou can select the necessar y par t of the video and sav e it as a new video file . Preparation: • Select the playback mode. • Select ! mode. 1 T ouch MENU. 2 Select [EDIT]. 3 Select [TRIMMING]. 4 Select the desired file. 5 Select [SET] at the start point.
48 EN Managing Files (Continued) Face Detection Zoom Y ou can enlarge the par t including a face in a still image and sav e it as a new file . Preparation: • Select the playback mode. • Select # mode. 1 Select the desired still image. 2 Select . 3 T ouch the touch sensor to select the face to zoom.
49 EN It is a list that enables y ou to organize recorded videos in order of preference . Preparation: • Select the playback mode. • Select ! mode. Creating Playlists 1 T ouch MENU. 2 Select [EDIT PLA YLIST]. 3 Select [NEW LIST]. 4 Select an item and display files.
50 EN Pla ylists (Continued) Playing Bac k Playlists 1 T ouch MENU. 2 Select [PLA YB A CK PLA YLIST]. 3 Select the playlist. T o stop playbac k Select L . T o quit the screen Select [QUIT]. T o play bac k from the desired scene 1) In step 3 , select [CHECK].
51 EN DPOF Print Setting This camera is compatible with DPOF (Digital Print Order Format). Y ou can set which images to be printed and the number of prints with this camera. This feature is useful to print with a DPOF-compatible printer or take the SD card to a photo lab for printing.
52 EN Direct Printing with PictBridge Printer If your printer is compatible with PictBridge, still images can be printed easily by connecting the camera directly to the printer with the USB cable . Preparation: Close the LCD monitor to turn off the camera.
53 EN Copying Files T ypes of Copying and Connectable Device The Camera D VD Burner CU-VD50/CU-VD3 Y ou can copy files recorded on this camera onto discs.
54 EN Connection with a BD/D VD Burner Preparation: T urn on the camera first, then tur n on the BD/D VD burner . DC Connector USB Connector AC Adapter T o AC Outlet USB Cable BD/D VD Bur ner USB Connector Open the cov er • Y ou can also connect the cables using the Everio dock connectors .
55 EN Selecting Files for Bac kup Preparation: • Select ! or # mode. • Connect the camera to the BD/D VD bur ner . • When using a BD bur ner , select [CHANGE REC. MEDIA] and select the disc type. 1 Select [SELECT AND CREA TE] ( ! mode) or [SELECT AND SA VE] ( # mode).
56 EN T o check whether the disc was created properl y In step 1 , select [PLA YBACK]. T o play bac k the created disc using the camera 1) Connect the camera to the BD/D VD burner . 2) T ur n on the camera first, then turn on the BD/D VD burner . 3) Select [PLA YBACK].
57 EN Using a USB External Hard Disk Drive Y ou can copy video and still image files to a USB external hard disk drive from the camera. Y ou can also play the files in the USB e xternal hard disk drive on the camera.
58 EN T o play bac k the files in the USB external hard disk drive 1) In step 1 , select [PLA YBACK]. 2) Select the desired f older . 3) Select the desired file. T o retur n to the previous screen, select @ . T o format the USB e xternal hard disk drive In step 1 , select [FORMA T].
59 EN Dubbing Files to a VCR/DVD Recorder Preparation: • Create a playlist. • T ur n off all units. T o connect using the A V connectors (analog dubbing) A V Cable DC Connector AC Adapter T o AC O.
60 EN Y ou can copy the data from the camera and create a disc using a PC. Q Installing the software to the PC System Requirements Windows Vista OS: Windows Vista ® Home Basic (SP1) Home Premium (SP1) (32-bit, pre-installed) CPU: Intel ® Core TM Duo , 1.
61 EN R Making Backup on the PC Preparation: • Install the software to the PC. • Make sure that enough free space is left in the PC’ s HDD . • Close the LCD monitor to tur n off the camera. USB Connector USB Cable USB Connector Open the cov er 1 Open the LCD monitor to turn on the camera.
62 EN S Making User Lists to Arrange the Files Y ou can make a user list of a cer tain subject (such as T ravel, Athletic meet) and put the files related to the subject into the user list. Preparation: Make bac kup on the PC. 1 Double-c lick the icon to open the calendar .
63 EN T Copying Files to a disc Everio MediaBrowser supports 3 disc formats. Select the one that suits your purpose. D VD-Video disc: Suitable if y ou will give the disc to your friends and relatives . A VCHD disc: Suitable f or high quality video. BD: Suitable f or high quality video with long recording time.
64 EN Folder Structure and Extensions EVERIO_SD X = number [DCIM] Contains the still image folders . [XXXJVCSO] ... [EXTMO V] Video files with def ective management inf or mation are sav ed.
65 EN Changing the Export Setting Y ou can set the recorded videos to the export setting. Preparation: • Select the playback mode. • Select ! mode. 1 Press EXPORT . 2 Select the file and set [LIB.]. T o check the content of the file , select [CHECK].
66 EN T ransferring the Files to PC Preparation: Install iT unes ® on a PC . http://www .apple.com/itunes/ 1 Connect the camera to the PC with the USB cable. 2 Select [EXPORT TO LIBRAR Y]. All the files with the export setting tur ned on are transf erred to PC.
67 EN T urning on the Upload Mode Y ou can upload the file to video shar ing websites (Y ouT ube ™ ) quickly after recording. Preparation: • Select the recording mode. • Select ! mode. Press UPLO AD twice . If you record a file with the upload mode set on, the recording stops automatically 10 minutes after the recording is started.
68 EN 6 Select [CAPTURE TRIMMED FILE]. T o set the star t/end point again, select [REDEFINE AREA]. 7 Select [YES]. When copying is finished, the copied file is added to the index screen. T o quit the screen Select [QUIT]. NOTE Original file is kept untouched.
69 EN E.g.) Set [OIS] to [ON] or [OFF]. 1 T ouch MENU. 2 Select the desired menu. 3 Select the desired setting. For details on each men u, see below . Changing the Menu Settings Mode Menus Settings: [ ] = Factory-preset ! # MANU AL SETTING See page 33.
70 EN Changing the Menu Settings (Continued) Mode Menus Settings: [ ] = F actory-preset # y IMA GE SIZE Selects the image size f or still images. 4:3mode:[3456 x 2592] / 3072 x 2304 2592 x 1944 / 1600 x 1200 / 640 x 480 16:9mode:3456 x 1944 / 3072 x 1728 2592 x 1456 / 1920 x 1080 / 1280 x 720 # n IMA GE QUALITY Sets the image quality .
71 EN Menus Settings: [ ] = Factory-preset DISPLA Y SETTINGS Select [DISPLA Y SETTINGS], then select sub-menus. 9 LANGU AGE Sets the display language . [ENGLISH] See page 19. : CLOCK ADJUST Sets the time. See page 18. ; D A TE DISPLA Y STYLE Sets the date and time display format.
72 EN Changing the Menu Settings (Continued) Menus Settings: [ ] = Factory-preset [ DEMO MODE Introduces special features of the camera when there is no operation for about 3 min utes during recording mode. OFF : Deactiv ates the function. [ON] : Activ ates the function.
73 EN Menus Settings: [ ] = Factory-preset UPD A TE Updates and improv es the system software. YES : P erforms this function. [NO] : Cancels this function. NOTE Information about obtaining system update will be made av ailable on the JVC’ s web site.
74 EN T roub leshooting T rouble Action Card Cannot insert the SD card. • Check that the SD card is f acing the right direction. P ower No power is supplied. • Connect the AC adapter correctly . • Recharge the batter y pack. There is a sound when turning on/off the power .
75 EN T rouble Action Recording Recording cannot be performed. • SD card is full. Delete unnecessar y files or replace the SD card. V er tical lines appear on recorded images. • Such a phenomenon occurs when shooting a subject illuminated by bright light.
76 EN T roub leshooting (Continued) T rouble Action Playbac k Sound or video are interrupted. • Sometimes playbac k is interrupted at the connecting section between two scenes. This is not a malfunction. Cannot find a recorded video. • Select [PLA YBACK O THER FILE] then search the video on the index screen.
77 EN T rouble Action Other problems When connecting to the HDMI cable, the image or sound does not appear on the TV properl y . • When connecting to the HDMI cable, the image or sound ma y not appear on the TV properly depending on the TV connected.
78 EN W arning Indications Indication Action SET D A TE/TIME! • Set the clock. After that, charge the inter nal battery for more than 24 hours by connecting to the A C adapter . If the message still appears, consult your nearest JVC dealer . COMMUNICA TING ERROR • Be sure to use JVC batter y packs .
79 EN Indication Action VIDEO MANA GEMENT FILE IS D AMA GED, RECO VERY IS REQUIRED T O RECORD/ PLA YBA CK, RECO VER? • Select [OK] to restore. UNSUPPORTED FILE! • Use files recorded with the camera. (Files recorded with other device ma y not be played bac k.
80 EN Indication Action D VD-R DISC HAS BEEN ALREAD Y USED • Replace the disc of the BD/D VD burner with another disc. FINALIZA TION F AILED • Replace the disc of the BD/D VD burner with another disc. NO FILES • Press ! / # to select the desired mode ( ! or # ).
81 EN Specifications General P ower supply DC 11 V (Using AC adapter) DC 7.2 V (Using battery pack) P ower consumption Approx. 3.7 W* * When the monitor backlight is set to [ST AND ARD] mode. Rated Current Consumption: 1 A Dimensions (W x H x D) 37 mm x 66 mm x 124 mm (1-1/2" x 2-5/8" x 4-15/16") Weight Approx.
82 EN Specifications (Continued) h: hour/m: minute Appro ximate recordable time (for video) Recording medium Quality SD Card 4 GB 8 GB 16 GB 32 GB UXP 20 m 40 m 1 h 20 m 2 h 40 m XP 30 m 1 h 00 m 2 h.
83 EN Appro ximate number of images (for still image) Recording medium Image size/Quality SD Card 512 MB 1 GB 2 GB 4 GB 8 GB 16 GB 32 GB 16:9 3456 x 1944 / FINE 160 320 640 1270 2570 5180 9999 3456 x .
84 EN Cautions A C Adapter When using the A C adapter in areas other than the USA The pro vide d A C adap ter f eatu res auto mati c v oltage sele ctio n in the A C range fro m 11 0 V to 240 V .
85 EN ... insert any objects in the camera. • A void using the unit ... in places subject to e xcessive humidity or dust. ... in places subject to soot or steam such as near a cooking stov e. ... in places subject to e xcessive shoc k or vibration. .
86 EN JVC Software License Agreement JVC SOFTW ARE LICENSE AGREEMENT IMPORT ANT T O CUST OMERS: PLEASE MAKE SURE T O READ THIS CAREFULL Y BEFORE INST ALLING OR USING THE SOFTWARE PROGRAM NAMED “DIGIT AL PHOT O NA VIGA T OR” (“Program”) ON Y OUR PC.
87 EN 6 TERM This Agreement will become eff ective on the date when Y ou install and use the Program on Y our machine, and continue to be in eff ect until the termination under the following pro vision. Should Y ou breach any provision of this Agreement, JVC ma y terminate this Agreement without giving any notice to Y ou.
0309MNH-SW -O T US © 2009 Victor Company of Japan, Limited A AC Adapter .................................................. 18, 84 Adjust Brightness .............................................. 34 Aper ture Priority .................................
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté JVC UGZ-X900 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du JVC UGZ-X900 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation JVC UGZ-X900, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le JVC UGZ-X900 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le JVC UGZ-X900, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du JVC UGZ-X900.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le JVC UGZ-X900. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei JVC UGZ-X900 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
