Manuel d'utilisation / d'entretien du produit Novara 1000 Series du fabricant AMX
Aller à la page of 88
Operation/Reference Guide NOVARA ControlPads NOVARA ControlPads & KeyPads NOVARA 1000 Series ControlPads NOVARA AxLink Keypads NOVARA KeyPads AMX NOVARA DCS1000 Software Last Revised: 12/21/200 9.
AMX Limited Warranty and Disclaimer This Limited W arranty and Disclaimer extends only to products purchased directly from AMX or an AMX Authorized Partn er which include AMX Dealers, Distributors, VIP’s or other AMX authorized entity .
Table of Contents i Novara ControlPads & KeyPads Table of Contents NOVARA ControlPads ................... ..................................................................... 1 Overview .............................. ......................... ...
ii Novara ControlPads & KeyPads Table of Contents Daisy-Chaining KeyPads (RS232 ) ............ ................ ............. ................ ................ .......... 23 Daisy-Chaining KeyPads (AxLi nk)......... ................ ..............
Table of Contents iii Novara ControlPads & KeyPads Exploded View - 1 6-Button US/UK/EU Ve rsion ......................... ................. ................ .. 4 2 AMX NOVARA DCS1000 Device Config uration Software .................. ..............
iv Novara ControlPads & KeyPads Table of Contents Bank Assign ..... ................ ................ ............. ................ ............. ................. ................ ... 66 Bank Enable ........... ............. ................. ..
NOVARA ControlPads 1 Novara ControlPads & KeyPads NOVARA ControlPads Overview NO V ARA ControlPads of fer the ability to easily contro l presentation devices such as projectors, projection screens, video displays and other audio visual equipment as well as a variety of serial o r IR-controllable dev ices like lighting and window treatments.
NOVARA ControlPads 2 Novara ControlPads & KeyPads Product Specifications NOVARA 1000 Series ControlPads (Cont.) CP-1016-TR-US 16-Button ControlPad Fits NEC-Compliant 3-gang US conduit boxes. Refer to the Minimum Internal Clearance for 3-Gang US Conduit Boxes section on page 7 for details.
NOVARA ControlPads 3 Novara ControlPads & KeyPads NOVARA 1000 Series ControlPads (Cont.) Included Accessories: • B utton Kit - includes acetate sheet with 50 pre-cut button label inser ts and cl.
NOVARA ControlPads 4 Novara ControlPads & KeyPads Mounting Specifications - 8-Button ControlPads CP-1008-US Minimum Internal Clearance fo r 1-Gang US Conduit Boxes T o ensure a proper fit with suf ficient clearance, US-style NO V ARA ControlPads require the follo wing minimum internal dimensi ons within the conduit box: US 1-Gang (HWD): 2.
NOVARA ControlPads 5 Novara ControlPads & KeyPads CP-1008-UK FIG. 3 Mounting Specificat ions - CP-1008-UK in inches - metric conve rsions shown in pa renthesi s (6.
NOVARA ControlPads 6 Novara ControlPads & KeyPads CP-1008-EU FIG. 4 Mounting Specifications - CP-1008-EU in inches - metric conversio ns shown in parenthesis (6.
NOVARA ControlPads 7 Novara ControlPads & KeyPads Mounting Specifications - 16-Button ControlPads CP-1016-US Minimum Internal Clearance fo r 3-Gang US Conduit Boxes T o ensure a proper fit with suf ficient clearance, US-style NO V ARA ControlP ads require the follo wing minimum internal dimensio ns within the conduit box: US 3-Gang (HWD): 5.
NOVARA ControlPads 8 Novara ControlPads & KeyPads CP-1016-UK/EU FIG. 6 Mounting Specifications - CP-1016-UK/CP-1016-EU in inches - metric conve rsions shown in parenthesis (13.
NOVARA ControlPads 9 Novara ControlPads & KeyPads Wiring and Connections NOVARA ControlPads - Rear Panel Connectors FIG. 7 shows the rear panel connectors of the NO V ARA ControlPa ds, and indicate s a typical insta llation: FIG.
NOVARA ControlPads 10 Novara ControlPads & KeyPads Relay 1 / Relay 2 Con nectors The "Relay 1" and "Relay 2" Output ports each act as a switch to G ND and are rated at 100 mA @ 12 VDC. These Output ports are used to control e xternal de vices (i.
NOVARA ControlPads 11 Novara ControlPads & KeyPads RS232 Out Connector FIG. 9 illustrates connecting a 1000 Series ControlPad to RS232-controlled de vices: IR Out Connec tor FIG. 10 illustrates connecting the IR tr ansmitter heads to a 1000 Series Cont rolPad for IR-controlled de vices: FIG.
NOVARA ControlPads 12 Novara ControlPads & KeyPads Input Connector FIG. 11 illustrates connecting the 1000 Series ControlPad to an external switch (such as a PIR switch), for detecting a High to Low or Lo w to High s tate.
NOVARA ControlPads 13 Novara ControlPads & KeyPads USB Program Port T o download a program to the ControlPad, connect th e USB Programming cable to the ControlPad USB Port on the top panel, and the USB Port of the PC (FIG. 13). NO V ARA 1000 Series ControlPads are configured using AMX CP1000DCS softwa re (av ailable for download at www .
NOVARA ControlPads 14 Novara ControlPads & KeyPads.
NOVARA AxLink KeyPads 15 Novara ControlPads & KeyPads NOVARA AxLink KeyPads Overview NO V ARA AxLink Ke yPads can be used in both AxLink and Nov ara installations.
NOVARA AxLink KeyPads 16 Novara ControlPads & KeyPads Product Specifications NOVARA AxLink KeyPads Power Requirements: • SP-08: Min: 80mA / Max: 130mA @ 12 VDC • SP-1 6: Min: 100mA / Max: 210m.
NOVARA AxLink KeyPads 17 Novara ControlPads & KeyPads Mounting Specifications - 8-Button KeyPads SP-08-A X-US Minimum Internal Clearance fo r 1-Gang US Conduit Boxes T o ensure a proper fit with suf ficient clearance, US-style NO V ARA ControlP ads require the follo wing minimum internal dimensio ns within the conduit box: US 1-Gang (HWD): 2.
NOVARA AxLink KeyPads 18 Novara ControlPads & KeyPads SP-08-AX-U K FIG. 3 Mounting Specificatio ns - SP-08-AX-UK in inches - metric conversion s shown in parenthesis (6.
NOVARA AxLink KeyPads 19 Novara ControlPads & KeyPads SP-08-AX-E U FIG. 4 Mounting Specifications - SP-08-AX-EU in inches - metric conversio ns shown in parenthesis (6.
NOVARA AxLink KeyPads 20 Novara ControlPads & KeyPads Mounting Specifications - 16-Button KeyPads SP-16-AX-T R-US Minimum Internal Clearance fo r 3-Gang US Conduit Boxes T o ensure a proper fit wi.
NOVARA AxLink KeyPads 21 Novara ControlPads & KeyPads SP-16-AX-T R-UK FIG. 6 Mounting Specifications - SP-16-AX-TR-UK in inches - metric conv ersions shown in pa renthesis (13.
NOVARA AxLink KeyPads 22 Novara ControlPads & KeyPads Wiring and Connections ControlPads - Rear Panel Connectors FIG. 7 shows the rear panel connectors of the NO V ARA Ax Link Ke yPads, and indicates a typical installatio n: RS-232 Connections Power Supply Connector NO V ARA AxLink KeyP ads can be powered by the AxLink b u s.
NOVARA AxLink KeyPads 23 Novara ControlPads & KeyPads Daisy-Chaining KeyPa ds (RS232) K eyP ads can be daisy-chained as shown in FIG. 1 0. Use screened cable to link units. Maximum cable length be tween panels should not exceed 50’ (15.24 m).
NOVARA AxLink KeyPads 24 Novara ControlPads & KeyPads Button Layout FIG. 11 indicates the button layout for 8 and 16 butto n Ke yPads: 8-Button Ke yPads can be configured for b utton numbers 1-8, 9-16, 17-24, or 25-32. 16-Button Ke yPads can be configured for bu tton numbers 1-16 or 17-32.
NOVARA AxLink KeyPads 25 Novara ControlPads & KeyPads Alternate Button Numberin g: 16-Button KeyPads The DIP Switch settings for 16-b utton Ke yPads are described in FIG. 13: Setting the AxLink Address DIP Switch The AxLink De vice Address DIP sw itch det ermines whether this K eyPad will function as an AxLink de vice or as a Serial device.
NOVARA AxLink KeyPads 26 Novara ControlPads & KeyPads.
NOVARA KeyPads 27 Novara ControlPads & KeyPads NOVARA KeyPads Overview NO V ARA KeyP ads can be daisy-chained to provide up to 32 buttons in any conf iguration, as well as connectivity to a NetLin x controller . NO V ARA 00-Series Ke yPads f eature one bi-dir ectional RS-232 port, wi th accompanying loop- through port.
NOVARA KeyPads 28 Novara ControlPads & KeyPads Product Specifications NOVARA 1000-Series KeyPads Power Requirements: • SP-08: Min: 80mA / Max: 130mA @ 1 2 VDC • SP-16: Min: 100mA / Max: 210mA .
NOVARA KeyPads 29 Novara ControlPads & KeyPads Mounting Specifications - 8-Button KeyPads SP-08-U S Minimum Internal Clearance fo r 1-Gang US Conduit Boxes T o ensure a proper fit with suf ficient clearance, US-style NO V ARA ControlP ads require the follo wing minimum internal dimensio ns within the conduit box: US 1-Gang (HWD): 2.
NOVARA KeyPads 30 Novara ControlPads & KeyPads SP-08-U K FIG. 3 Mounting Specifications - SP-08-UK in inches - metric conversio ns shown in parenthesis (6.
NOVARA KeyPads 31 Novara ControlPads & KeyPads SP-08-EU FIG. 4 Mounting Specifications - SP-08-EU in inches - metric conversions shown in parenthesis (6.
NOVARA KeyPads 32 Novara ControlPads & KeyPads Mounting Specifications - 16-Button KeyPads SP-16-U S Minimum Internal Clearance fo r 3-Gang US Conduit Boxes T o ensure a proper fit with suf ficient clearance, US-style NO V ARA ControlPads require the follo wing minimum internal dimensi ons within the conduit box: US 3-Gang (HWD): 5.
NOVARA KeyPads 33 Novara ControlPads & KeyPads SP-16-UK/EU FIG. 6 Mounting Specifications - SP-16-UK/EU in inches - metric conversio ns shown in parenthesis (13.
NOVARA KeyPads 34 Novara ControlPads & KeyPads Wiring and Connections ControlPads - Rear Panel Connectors FIG. 7 shows the rear panel connectors of the NO V A RA K eyP ads, and indicate s a typical installation: RS-232 Connections Power Supply Connector FIG.
NOVARA KeyPads 35 Novara ControlPads & KeyPads Daisy-Chaining KeyPa ds K eyP ads can be daisy-chained as shown in FIG. 9. Use screened cable to link units. Maximum cable length be tween panels should not exceed 50’ (15.24 m). Button Layout FIG.
NOVARA KeyPads 36 Novara ControlPads & KeyPads Setting DIP Switches to Assi gn Alternate Button Numbering Use the 2-position DIP Switch on the rear panel of th e Ke yPads to specify altern ate button numbers for each K eyP ad, for cases in which you want to av oid having mu ltiple KeyP ads in the same system usi ng the same button numbers.
Button Labelling 37 Novara ControlPads & KeyPads Button Labelling Overview NO V ARA ControlPads, K eyP ads and AxLink Ke yPads come with a set of clear plastic Ke y Caps, which are designed to fit tightly ov er the pus hbuttons, and allo w you to place a la bel on each b utton according to the requirements of your pa rticular installation.
Button Labelling 38 Novara ControlPads & KeyPads 3. Install the Ke y Cap on the pushbutton (FIG. 3): a. Gently press the bottom of the K ey Cap (no clip) onto the pushbutton. Do not allow the clips on either side to enga ge . b. With the bottom of the K ey Cap secured, gently pre ss the to p of the Ke y Cap.
Button Labelling 39 Novara ControlPads & KeyPads Removing/Replacing Button Labels The b utton labels on NO V ARA keypads a re acetate inse rts that f it inside the Key C aps installed on the pushbuttons. In order to chan ge the inserts, the ke y caps need to be remo ved.
Button Labelling 40 Novara ControlPads & KeyPads The bottom is indicated by the AMX logo (FIG. 6). 5. Use a 5mm wrench to remo ve the second set of stand-of fs. 6. Carefully pull the bottom circuit board straight up and of f the standof fs. The bottom board has the pushbu ttons on the re v ers e side.
Button Labelling 41 Novara ControlPads & KeyPads Re-Assembling the Keypad Follo w the steps in rev erse to re-assembl e the k eypad. T ake care of the follo wing: Be certain that th e circuit boards are oriented correctly (see FIG. 6) Be certain that both 4-pin connectors (between the two bo ards) are seated properly .
Button Labelling 42 Novara ControlPads & KeyPads Exploded View - 8-Bu tton UK/EU Versio n Exploded View - 16-Button US/UK/EU Version FIG. 10 8- Button UK/ EU FIG.
AMX NOVARA DCS1000 Device Configur ation Software 43 Novara ControlPads & KeyPads AMX NOVARA DCS1000 Device Configuration Software Installing the AMX NOVARA DCS1000 Application 1. Download the AMX NO V ARA DCS1000 instal lation file from www .amx.
AMX NOVARA DCS1000 Device Configuration Soft ware 44 Novara ControlPads & KeyPads 5. In the Installation Complete dialog, click Close to f inish (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 45 Novara ControlPads & KeyPads Overview Nov ara ControlPads and K eyP ads are configured using the AMX NO V ARA DCS1000 software application, av ailable for download from www .
AMX NOVARA DCS1000 Device Configuration Soft ware 46 Novara ControlPads & KeyPads Downloading the Program to the ControlPad 1. Connect the USB Programming Cable to a USB port o n your PC, and to the Program (USB) port on the ControlPad. 2. Click on the Pr ogram menu bar item.
AMX NOVARA DCS1000 Device Configur ation Software 47 Novara ControlPads & KeyPads 3. Select ‘ On ’ from the Select Action drop-down menu. 4. Click the Add to Script button. The Event Script window indicates Event 1 as being the chosen b utton feedback: On (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 48 Novara ControlPads & KeyPads Button Feedback - On / All Buttons Off The On / All Buttons Of f Button Feedback option will illuminate th e chosen b utton, and turn of f all other buttons on the ControlP ad (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 49 Novara ControlPads & KeyPads Testing Grouped Feedback 1. Download the program to the ControlP ad (see the Downloading the Pr ogram to the Contr olP ad section on page 46). 2. Press Button 1 - the LE D should illuminate.
AMX NOVARA DCS1000 Device Configuration Soft ware 50 Novara ControlPads & KeyPads For this example set the T ime Delay Between Events period for 5 seconds (FIG. 28). 4. Click Add to Scri pt to add t he T ime Delay Between Events to the script, as Event 2 .
AMX NOVARA DCS1000 Device Configur ation Software 51 Novara ControlPads & KeyPads Adding a RS232 Command to an Event 1. Select the de vice to control from the Select De vice drop-down menu. 2. Select the desired function from the Select Function drop-down menu.
AMX NOVARA DCS1000 Device Configuration Soft ware 52 Novara ControlPads & KeyPads Viewing RS232 Libraries T o view the RS232 libraries, open the RS232 windo w then click the V iew RS232 Library button to open the AMX RS232 Library dialog ( FIG. 34).
AMX NOVARA DCS1000 Device Configur ation Software 53 Novara ControlPads & KeyPads Adding a New Devic e To a RS232 Library 1. Click the Add New Device button in the Edi t options (see FIG. 34) to in voke the Add Ne w Device window (FIG. 35). 2. Enter the Device Make and Description , t hen click Sa ve Dev ice .
AMX NOVARA DCS1000 Device Configuration Soft ware 54 Novara ControlPads & KeyPads Copying RS232 Functions From an Existing Device to a New Device 1. Select the device to copy from then click on Copy Functions (in the Edi t options - see FIG. 36). This in vokes the Add Ne w Device windo w (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 55 Novara ControlPads & KeyPads 1. In the AMX RS232 Library dialog’ s menu bar, select V erify Command , to in v oke the V erify RS232 Commands dialog. A cable will be required to connect the Panel por t to the PC serial port.
AMX NOVARA DCS1000 Device Configuration Soft ware 56 Novara ControlPads & KeyPads 4. When the IR parameters have been set, click Add to Script to add this IR command to the script (FIG. 40). AMX IR Libraries T o view the IR libraries, open the IR windo w then click the V i ew IR Library b utton to open the AMX IR Library dialog (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 57 Novara ControlPads & KeyPads It is recommended that al l IR functions are tested before being writ ten into program scripts (see t he T esting IR Functions section on page 64).
AMX NOVARA DCS1000 Device Configuration Soft ware 58 Novara ControlPads & KeyPads Downloading IR F iles From www.AMX. com As a registered AMX Dealer , you can do wnload AMX IR Library f iles directly from the Pa r t n e r s page of the www .amx.com website, as described below .
AMX NOVARA DCS1000 Device Configur ation Software 59 Novara ControlPads & KeyPads 4. In the Contr ol Method drop-down, select IR (FI G. 46). 5. Click Search .
AMX NOVARA DCS1000 Device Configuration Soft ware 60 Novara ControlPads & KeyPads 7. In the left-hand menu bar under Model Contr ol Method > IR , select Download s to access the File(s) av ailable for download for the selected device / control method (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 61 Novara ControlPads & KeyPads Creating New IR Libraries Using an IRIS IR/Serial Data Capture Device T o create ne w libraries usi ng a manufacturers handset and an AMX IRIS Unit (FIG. 50): 1. In the AMX IR Libraries dialog, select File > New .
AMX NOVARA DCS1000 Device Configuration Soft ware 62 Novara ControlPads & KeyPads c. Then, connect t he 12 VDC or 12 VAC po wer supply to the 12 VDC connector on the IRIS unit. d. The READY LED lights and 01 appears in the display . 7. Enter a function name in the Enter Function te xt field.
AMX NOVARA DCS1000 Device Configur ation Software 63 Novara ControlPads & KeyPads 3. Copy and paste the appropriate He x code for this function in the Import Data text f ield (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 64 Novara ControlPads & KeyPads 8. Click the Con vert b utton to con vert the Hex code and add it to the selected IR Libra ry . Testing IR Func tions It is recommended that all I R functions are te sted before being wr itten into program scripts: 1.
AMX NOVARA DCS1000 Device Configur ation Software 65 Novara ControlPads & KeyPads Alternati vel y , use the Auto T une feature to transmit a range of fre quencies one at a time: Click Au t o Tun e and wait to see if the devi ce responds. If not, click A uto T une again.
AMX NOVARA DCS1000 Device Configuration Soft ware 66 Novara ControlPads & KeyPads Bank Assign A button can be assigned to one of three bank s X, Y or Z. Each bank can have up to four dif ferent functions. This is useful if you ha ve a common set of functions.
AMX NOVARA DCS1000 Device Configur ation Software 67 Novara ControlPads & KeyPads 5. Select X3 from the Assign T o Bank drop-down menu and write a script for a CD player (FIG. 65). 6. Select X4 from the Assign T o Bank drop-down menu and write a sc ript for a tuner (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 68 Novara ControlPads & KeyPads 3. Write a script for Button 5 and include Bank Enable X1 ( FIG. 68 ) . 4. Select Button 6 (in the System window ) to program. This would be the VCR select button. 5.
AMX NOVARA DCS1000 Device Configur ation Software 69 Novara ControlPads & KeyPads 7. Write a script and include Enable Bank X3 (FIG. 70). 8. Select button 8 (in the System window ) to program. 9. Write a script for the T uner se lect b utton including enable Ba nk X4 in the script (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 70 Novara ControlPads & KeyPads Using Bank Assign to Contro l Two Projectors - Example The follo w ing exampl e illustrates us ing Bank Assign to control two Sony projectors using V olume Up/Do wn buttons: 1.
AMX NOVARA DCS1000 Device Configur ation Software 71 Novara ControlPads & KeyPads 8. Select X2 from the drop-down menu in the Assign to Bank window .
AMX NOVARA DCS1000 Device Configuration Soft ware 72 Novara ControlPads & KeyPads 13. Select Button 3 to configure (FIG. 77). 14. Click Enable a Bank in the Command Bar; select X1 and Add to Script (FIG. 78). 15. Select Button 4 to configure (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 73 Novara ControlPads & KeyPads 16. Click on Enable a Bank in the Command Bar; se lect X2 and Add to Script (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 74 Novara ControlPads & KeyPads Copy and Paste T o Copy and Paste a Script: 1. Click on the C opy Script button in the Command Bar to in voke the Copy and P aste windo w , displaying the current button script (FIG.
AMX NOVARA DCS1000 Device Configur ation Software 75 Novara ControlPads & KeyPads 3. Add commands to the Event Script to defi ne the f unctions that you want the ControlPad to perform on startup (FIG. 86). a. Select a b utton actio n from the Se lect Action drop-do wn menu (FIG.
AMX NOVARA DCS1000 Device Configuration Soft ware 76 Novara ControlPads & KeyPads A 2nd period can be set to occur afte r the 1st period has elapsed. Agai n if a button press has still not occurred within that time then th e 2nd period script will e xecute.
AMX NOVARA DCS1000 Device Configur ation Software 77 Novara ControlPads & KeyPads Downloadin g To an Auto- running panel T o configure a panel that is currently Auto-running , the panel must be powe red down and the program Downloaded within the f irst fi ve seconds of po wer up before the panel starts auto-running again.
AMX NOVARA DCS1000 Device Configuration Soft ware 78 Novara ControlPads & KeyPads.
NOVARA RS232 Codes 79 Novara ControlPads & KeyPads NOVARA RS232 Codes RS232 Protocol 9600 n 8 1 RS232 Press/Release Codes NOVARA RS232 Press/Release Codes Button Number Button Push.
NOVARA RS232 Codes 80 Novara ControlPads & KeyPads RS232 Function Codes NOVARA RS232 Function Codes Command Function BL=xx Set Backlight level •x x = 0 0 - 9 9 MB=xx Set Max Brightness •x x = .
AMX Novara DCS1000 Device Configuration Software 81 Novara ControlPads & KeyPad s.
12/09 © 2009 AM X. All rights reserved. AMX and the AMX logo are register ed trademarks of AMX. AMX reserv es the right to alter specifica tions without notice at any time. It’s Your World - Take Con trol™ 3000 RESEARCH DRIVE, RICHARDSON, TX 75082 USA • 800.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté AMX Novara 1000 Series c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du AMX Novara 1000 Series - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation AMX Novara 1000 Series, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le AMX Novara 1000 Series va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le AMX Novara 1000 Series, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du AMX Novara 1000 Series.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le AMX Novara 1000 Series. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei AMX Novara 1000 Series ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
