Manuel d'utilisation / d'entretien du produit GR-DV500 du fabricant JVC
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L YT1106-001D Master P age: Cov er1 EN ENGLISH GR-D V900 GR-D V800 GR-D V500 AU TO M AT I C DEMONSTRA TION 9 GETTING ST ARTED 10 VIDEO RECORDING & PLA YBA CK 17 DIGIT AL STIL L C AMERA (D.
2 EN Master P age: Left-Safety-Dummy Using T his Instruction Manual ● All major sections are listed in the T able Of Contents on the cover page. ● Notes appear after most subsections . Be sure to read these as well. ● Basic and adv anced features/operation are sepa rated for easier reference.
EN 3 Master P age: Right-Safety When the equipment is installed in a cabinet or on a shelf, make sure that it has sufficient space on all sides to allow for ventilation (10 cm (3-15/16") or more on both sides, on top and at the rear). Do not block the ventilation holes.
4 EN Master P age: Left-Safety SAFETY PRECAUTIONS Do not point the lens or the viewfinder direct ly into the sun. T his can cause ey e injuries, as well as lead to the malfunctioning of internal circuitry . There is also a risk of fire or electric shock.
EN 5 Master P age: Right NOTES: ● In order to maintain optimum performance of the camc order , provided cables ma y be equipped with one or more core filter . If a cable has only one core filter , the en d that is closest to the filte r should be connect ed to the camcorder .
6 EN Master P age: Left How T o Attach The Core Filter (GR-DV800/500 only) (for optional editing cable) Attach the core filter to an optional editing cable. T he core filter reduces interference. 1 Release the stoppers on both ends of the core filter .
EN 7 Master P age: Right How T o Attach The Lens Cap T o protect the lens, attach the provided lens cap to the camcorder as shown in the illustration. NOTE: T o confirm the lens cap is on correctly make sure the cap is flush to the camcorder .
8 EN Master P age: Left-Heading0 CONTENTS AUTOMATIC DEMONSTRATION 9 GETTING STARTED 10 Power ........... ................. .................. .............. ........... 10 Grip Adjustment ................... .................. .............. .... 12 Viewfinder Adju stment .
EN 9 Master P age: Right-start A UTOMA TIC DEMONSTRA TION Automatic Demonstr ation takes place when “DEMO MODE” is set to “ON” (factory-preset). 䡲 Automatic Demonstration starts w hen there is no operation for about 3 minutes after the P ower Switch is set to “ A ” or “ M ” and no cassette is in the camcorder .
Master P age: Left-start 10 EN GETTING ST ARTED T his camcorder’ s 2-way po wer supply system lets you c hoose the most appropriate source of power .
EN 11 Master P age: Right INFORMA TION: T he optional extended-use ba ttery pac k kit is a set composed of a battery pack and A C P ower Adapter/ Charger: VU-V840 KIT : BN-V840U battery pack & AA-.
12 EN Master P age: Left-Heading0 1 Adjust the velcro strip. 2 P ass your right hand through the loop and grasp the grip. 3 Adjust your thumb and fingers through the grip to easily operate the Recording Start/Stop Button, P ower Switc h and P o wer Zoom Lever .
EN 13 Master P age: Right 1 Set the P ower Switc h to “ M ” or “PLA Y” while pressing down the Lock Button located on the switch. 2 Open the LCD monitor fully , or pull out the viewfinder fully . 3 Press the MENU Wheel in. T he Menu Screen appears.
14 EN Master P age: Left-Heading0 T he date/time is recorded onto the tape at all times, but its display can be turned on or off during pla yback. ( 墌 pg. 31, 41) 1 Set the P ower Switc h to “ M ” while pressing down the Lock Button located on the switch.
EN 15 Master P age: Right T he camcorder needs to be powered up to load or eject a cassette. 1 Slide and hold OPEN/EJECT in the direction of the arrow , then pull the cassette holder cover open until it locks. T he cassette holder opens automatically .
16 EN Master P age: Left-Heading0 T he prov ided memory card is alread y inserted in the camcorder at the time of purchase. 1 Make sure the camcor der’ s power is off. 2 Open the card cov er (MEMOR Y C ARD). 3 T o load a memory card , firmly insert it with its clipped edge first.
EN 17 Master P age: Right-start VIDEO RECORDING & PLA YBA CK VIDEO RECORDING NOTE: Before continuing, perfor m the procedures listed below: ● Pow e r ( 墌 pg. 1 0) ● Loading A Cassette ( 墌 pg. 15) 1 Remove the lens cap. 2 Press PUSH OPEN and open the LCD monitor fully , or pull out the viewfinder fully .
18 EN Master P age: Left Zooming Produces the zoom in/out effect, or an instantaneous change in image magnification. Zoom In Slide the P ower Zoom Lever tow ards “T”. Zoom Out Slide the P ower Zoom Lever tow ards “W”. ● T he further you slide the P o wer Zoom Lever , the quicker the zoom action.
EN 19 Master P age: Right Ti m e C o d e During recording, a time code is recorded on the tape. T his code is to confirm the location of the recorded scene on the tape during playbac k. If recording starts from a blank portion, the time code begins counting from “00:00:00” (minute:second:frame).
20 EN Master P age: Left-Heading0 VIDEO PLA YBA CK 1 Load a cassette. ( 墌 pg. 15) 2 Set the VIDEO/MEMOR Y Switch to “VIDEO”. 3 Set the P ower Switc h to “PLA Y” while pressing down the Loc k Button located on the switch. 4 T o start playback, press 4 / 9 .
EN 21 Master P age: Right Shuttle Search Allows high-speed searc h in either direction during video playbac k. 1) During play back, press 5 for forw ard searc h, or 3 for reverse searc h. 2) T o resume normal playback, press 4 / 9 . ● During playbac k, press and hold 5 or 3 .
22 EN Master P age: Left-Heading0 VIDEO PLA YBA CK (cont.) T hese are some basic type s of connections. When making the connections, refer also to your VCR and TV instruction manuals. * Not required for watching still images only . ** Connect when y our TV/VCR has only A/V input connectors.
EN 23 Master P age: Right-start DIGIT AL STILL CAMERA (D.S .C.) RECORDING & PLA YBA CK D.S.C. RECORDING Y ou can use your camcorder as a Digital Still Camera for taking snapshots. Still images are stored in the memory card. NOTE: Before continuing, perfor m the procedures listed below: ● Pow e r ( 墌 pg.
24 EN Master P age: Left-Heading0 D.S.C. PLA YBA CK Images shot with the cam corder are automatically numbered, then stored in numerical order in the memory card. Y ou can view the stored images, one at a time, much like flipping through a photo album.
EN 25 Master P age: Right Y ou can view video clips ( 墌 pg. 50) stored in the memory card. 1 Load a memory card. ( 墌 pg. 16) 2 Set the VIDEO/MEMOR Y Switch to “MEMOR Y”. 3 Set the P ower Switc h to “PLA Y” while pressing down the Loc k Button located on the switch.
26 EN Master P age: Left Y ou can view several different files stored in the memory card at a time. This bro wsing capability makes it easy to locate a particular file you want. 1 F or Index Pla yback of image files , perform 1 – 6 in “Normal Playbac k Of Images” ( 墌 pg.
EN 27 Master P age: Right T he Protect mode helps prevent the accidental erasure of files. 1 Load a memory card. ( 墌 pg. 16) 2 Set the VIDEO/MEMOR Y Switch to “MEMOR Y”. 3 Set the P ower Switc h to “PLA Y” while pressing down the Loc k Button located on the switch.
28 EN Master P age: Left T o remov e protection from all files stored in the memo ry card 9 Rotate the MENU Wheel to select “C ANC.ALL ”, and press it. T he PROT ECT screen appears. 10 Rotate the MENU Wheel to select “EXECUTE”, and press it. ● T o cancel selection , select “RETURN”.
EN 29 Master P age: Right By resetting the file name , a new folder will be made. T he new files you are going to make will be stored in the new folder . It is convenient to separate the new files from previously made files. (A vailable only for Image and video clip files.
30 EN Master P age: Left T o Print By Selectin g Still Images And Nu mber Of Prints 1 P erform steps 1 – 8 in “T o Print All Still Images (One Print F or Each)” ( 墌 pg. 29). 2 Rotate the MENU Wheel to select “CURRENT”, and press it. T he DPOF screen appears.
EN 31 Master P age: Right-start ADV ANCED FEA TURES MENUS FOR DET AILED ADJUSTMENT T his camcorder is equipped with an easy-to-use, on- screen menu system that simplifies many of the more detailed camcorder settings. ( 墌 pg. 32 – 41) 1 F or V ideo and D.
32 EN Master P age: Left-Heading0X2 MENUS FOR DET AILED ADJUSTMENT (cont.) 4) Press the MENU Wheel in. T he Menu Screen re turns. ● Repeat the procedure if you wish to set other function menus. 5) Press the MENU Wheel in again. T he Menu Scr een closes.
EN 33 Master P age: Right W I P E–C O R N E R : Wipe in on a black screen from the upper right to the lower left corner , or wipe out from lower left to upper right, leaving a blac k screen.
34 EN Master P age: Left RECORDING ME NUS (cont.) SEPIA : Recorded scenes hav e a brownish tint like old photos. Combine this with the Cinema mode for a classic look. MONO T ONE : Like classic blac k and white films, your footage is shot in B/W . Used togeth er with the Cinema mode, it enhances the “classic film” effect.
EN 35 Master P age: Right Zooming ZOOM (F actory-preset: 40X ) 10X : When set to “10X” while using digital zoom, the zoom magnification will reset to 10X since digital zoom will be disengaged.
36 EN Master P age: Left MANUAL Digital Image Stabilization T o compensate fo r unstable images caused by camera-shake, particularly at high magnification.
EN 37 Master P age: Right Wide mode WIDE MODE (F actory-preset: OFF ) OFF : Records with no change in the screen ra tio. F or pla yback on a TV with a normal screen ratio. CINEMA * : Inserts blac k bands at the top and bottom of the screen. T he indicator appears.
38 EN Master P age: Left Automatic demonstration mode Demonstrates certain functions such as Progr am AE with special effect s, etc., and can be used to confirm how these functions operate. ( 墌 pg. 9) DEMO MODE (F actory-preset: ON ) OFF : Automatic demonstration will not take place.
EN 39 Master P age: Right DSC Picture quality T he Picture Quality mode can be selected to best match your needs. T wo Pi cture Quality modes are a vailable: FINE ( ) and ST AND ARD ( ) (in order of quality).
40 EN Master P age: Left-Heading0 PLA YBA CK MENUS VIDEO Playback sound During tape playbac k, th e camcorder detects the sound mode in whic h the recording was made, and pla ys the sound back. Select the type of sound to accompany y our pla yback picture.
EN 41 Master P age: Right SYSTEM Each setting is linked with “ s ”, whic h appears when the P ower Switch is set to “ M ”. ( 墌 pg. 31) T he parameters ar e the same as in the description on page 37.
42 EN Master P age: Left-Heading0 FEA TURES FOR RECORDING Makes dark subjects or areas even brig hter than they would be under good natural lighting. Although the recorded image is not grainy , it may look as if it is strobing due to the slow shutter speed.
EN 43 Master P age: Right ● If Program AE with special effects ( 墌 pg. 33) is engaged, certa in modes of Program AE with special effects are disabled during Snapshot recording. In such a case, the icon blinks. ● If SNAPSHO T is pressed w hen “DIS” is set to “ON” ( 墌 pg.
44 EN Master P age: Left NOTE: If “BEEP” and “T ALL Y” are set to “OFF” ( 墌 pg. 37), the beep does not sound and the tally lamp does not light. A selection of titles/frames stored in the provided memory card can be superimposed. Tit le S e le c ti o n 1 P erform steps 1 to 6 in “Pla yback Of T itle Images” ( 墌 pg.
EN 45 Master P age: Right T he camcorder’ s Full Range AF system offers continuous shooting ability from close-up (as close as approx. 5 cm (2”) to the subject) to infin ity .
46 EN Master P age: Left Manual exposure control is recommended in the following situations: ● When shooting using reverse lighting or w hen the background is too bright. ● When shooting on a reflective natur al background such as at the beach or w hen skiing.
EN 47 Master P age: Right Backlight compensation brightens the subject quickly . Press BACK L IG HT . The indicator is display ed and the subject is brightened.
48 EN Master P age: Left T he Na vigation Function helps you c heck tape contents by making thumbnail images on a memory card. T o make thumbnail images during video recording aut omatically 1 Load a cassette. ( 墌 pg. 15) 2 Load a memory card. ( 墌 pg.
EN 49 Master P age: Right ● T he “NA VIGA TION SEARCH” indication appears blinking and the camcorder starts searching the tape for the relev ant point of the selected thumbnail image. T o cancel NA VIGA TION sear c h midwa y ... Press 4 / 9 , 3 , 5 or 8 .
50 EN Master P age: Left Y ou can make video clips in 160 x 120 pixels from real-time camer a image or recorded video footage and store them in a memory card as files which can be conveniently sent via E-Mail. T o make video clips from real-time camera image 1 Load a memo ry card.
EN 51 Master P age: Right T o make video clips from recorded video footage 1 Load a cassette. ( 墌 pg. 15) 2 Load a memory card. ( 墌 pg. 16) 3 Set the VIDEO/MEMOR Y Switch to “VIDEO”. 4 Set the P ower Switc h to “PLA Y” while pressing down the Loc k Button located on the switch.
52 EN Master P age: Left-Heading0 DUBBING . * Connect when your TV/VCR has an S-VIDEO IN/OUT connector . I n this case, it is not necessary to connect the yellow video cable. ** When connecting the cable, open the co ver . T o use this camcorder as a pla yer .
EN 53 Master P age: Right It is also possible to copy recorded scenes from the camcorder onto another video unit equipped with a D V connector . Since a digital signal is sent, there is little if any image or sound deterioration. 1 Make sure all units are turned off.
54 EN Master P age: Left It is also possible to copy recorded scenes from another video unit equipped with a DV connector onto the camcorder . Since a digital signal is sent, there is little if any image or sound deterioration. 1 Make sure all units are turned off.
EN 55 Master P age: Right Still images can be dubbed fr om a tape to a memory card. 1 Load a cassette. ( 墌 pg. 15) 2 Load a memo ry card. ( 墌 pg. 16) 3 Set the VIDEO/MEMORY Switch to “VIDEO”. 4 Set the P ower Switch to “PLA Y” while pressing down the Lock Button located on the switc h.
56 EN Master P age: Left-Heading0 USING THE REMOTE CONTROL UNIT T he Full-Function Remote Control Unit can operate this camcorder from a distance as well as the basic operations (Pla yback, Stop, P ause, Fa st-F orw ard and Rewind) of your VCR. It also makes additional pla yback functions possible.
EN 57 Master P age: Right Buttons And Functions A Infr ared beam tr ansmitting windo w T he following buttons are a v ailable only w hen the camcorder’ s P ower Switc h set to “PLA Y”. B DISPLA Y But ton ................ .... ( 墌 pg. 22, 52, 62) C SHIFT Button .
58 EN Master P age: Left . Slow-Motion Playback Allows slow-speed sear ch in either direction during video playbac k. During normal video playbac k, press SLOW ( Y I or I U ) more than approx. 2 seconds. ● After approx. 5 minutes (approx. 20 seconds with an 80-minute cassete) in Slow Rewind or approx.
EN 59 Master P age: Right 1) T o start playback, press PLA Y ( U ). 2) Press EFFECT . T he PLA YB A CK EFF ECT Select Menu appears. 3) Press EFFECT repeatedly to mov e the highlight bar to the desired effect. ● T he selected function is activ ated and after 2 seconds the menu disappears.
60 EN Master P age: Left Y ou can record a new scene into a pr eviously recorded tape, replacing a section of the original recording with minimal picture distortion at the in and outpoints. T he original audio remains unchanged. NOTES: ● Before performing the follo wing steps, m ake sure that “TIME CODE” is set to “ON”.
EN 61 Master P age: Right Set Remote/VCR Code 1 T urn off the power to the VCR and point the remote towards the VCR’ s infrared sensor . T hen, referring to the VCR CODE LIST , press and hold MBR SET , and enter the brand code. T he code is automatically set once y ou release MBR SET , and th e VCR’ s power comes on.
62 EN Master P age: Left Make Connections Also refer to page 22. * Connect when y our TV/VCR has an S-VIDEO IN connector . In this case, it is not necessary to connect the yellow video cable.
EN 63 Master P age: Right Select Scenes 6 Press PLA Y ( U ) and then press R.A.EDIT ON/OFF on the remote control. T he Random Assemble Editing Menu app ears. 7 F or GR-D V900 o wners: If using a Wipe/F ader at the beginning of the scene, press FA D E / W I P E on the remote control.
64 EN Master P age: Left Picture Wipe And Dissolve Menu (av ailable only for Random Assemble Editing with GR-D V900) Y ou can use not only the wipe/fader effects on page 32 but also the picture wipe and dissolve effects below . DISSOL VE : T he new scene gr adually appears as the old one gradually disappears.
EN 65 Master P age: Right For More Accurate Editing Some VCRs make the transition from Record-P ause to Record mode faster than others. Even if you begin editing for the camcor der and the VC R at exactly the same time, you ma y lose scenes you wanted, or find that you ha ve recorded scenes y ou did not w ant.
66 EN Master P age: Left-Heading0 S YSTEM CONNECTIONS [A] Using USB cable It is possible to do the following things: ● T ransfer still images stored on a memory card to a PC. ● T ransfer still/moving images recorded on a tape to a PC. ● Capture still/moving images in real-time.
EN 67 Master P age: Right T his camcorder can be use d as a W ebCam via USB connection. 1 Make sure all necessary s oftware (pro vided) are installed in your PC and all units are turned off. 2 Connect the camcorder to your PC using the USB cable. 3 Set the VIDEO/MEMORY Switch to “MEMOR Y”.
Master P age: Left-start 68 EN REFERENCES DET AILS ITEMS NOTES V Po w e r ( 墌 pg. 10) ● Perform c harging w here the temperatur e is between 10°C and 35°C (50°F and 95°F). 20°C to 25°C (68°F to 77°F) is th e ideal temperature r ange for c harging.
EN 69 Master P age: Right-Heading0 TROUBLESHOOTING If, after following the steps in the chart below , the probl em still exists, please consult your nearest JVC dealer . Power Video and D.S.C . Recording T he camcorder is a m icrocomputer-controlled device.
70 EN Master P age: Left Video and D.S.C. Playback 7. T he LCD monitor or viewfinder indications blink. 7. • Certain Wipe/F ader effects, certain modes of Program AE with special effects, “DIS” and other functions that cannot be used together are selected at the same time.
EN 71 Master P age: Right Advanced features SYMPTOM POSSIBLE CAUSES CORRECTIV E ACTION 13. T he focus does not adjust automatically . 13. • Focus is s et to the Manual mode. • T he recording was done in a dark place, or the contrast was l ow . • T he lens is dirty or covered with condensation.
72 EN Master P age: Left Other problems SYMPTOM POSSIBLE CA USES CORRECTIVE ACTION 24. T he power/charge lamp on the camcorder does not light w hen the charging is attempted. 24. • T he temperature of the battery is extremely high/low . • Charging is difficult in places subject to extremely high/ low temperatures.
EN 73 Master P age: Right 33. Colored bright spots appear all over the LCD monitor or the viewfinder . 33. • T he LCD monitor and the viewfinder are made with high-precision technology . Howeve r , black spots or bright spots of light (red, green or blue) ma y appear constantly on the LCD monitor or the viewfinder .
74 EN Master P age: Left-Heading0 CA UTIONS When using the A C Po wer Adapter in a reas other than the USA 䡲 T he prov ided AC P ower Adapter features automatic voltage selectio n in the AC range from 110 V to 240 V .
EN 75 Master P age: Right ... make sure the cassette is positioned properly when inserting. ... do not load and un load the cassette repeatedly without allowi ng the tape to run at all. T his slac kens the tape and can result in damage. ... do not open the front tape cover .
76 EN Master P age: Left • During recording or playbac k, the Head Clog Wa rning indicator “ ” appears. • Recording cannot be performed properly . In such cases, use an optional cleaning cassette. Insert it and play bac k. If the cassette is used more than once consecutiv ely , damage to the video heads ma y result.
EN 77 Master P age: Right-Heading0 USER MAINTENANCE 1 T urn off the camcor der . 2 Slide and hold OPEN/EJECT in the direction of the arrow , then pull the cassette holder cover open until it locks. T he cassette holder opens automatically . Remove the cassette.
78 EN Master P age: Left-Heading0 SPECIFICA TIONS Camcorder For G e n e ra l P ow er supply : DC 11 V (Using A C Adapter) DC 7.2 V (Using battery pack) P ow er consumption LCD monitor off, viewfinder on : Approx. 3.7 W LCD monitor on, viewfinder off : Approx.
EN 79 Master P age: Right Specifications shown are for SP mode unless otherwise indicated. E & O.E. Design and specifications subject to change without notice.
Master P age: Left-start 80 EN INDEX INDEX Contr ols, Connect ors And Indicat ors W X Y Z GR-DV900US.book Page 80 Monday, J anuary 6, 2003 4:21 PM.
EN 81 Master P age: Right Controls a •Menu Wheel [MENU] ........................ 墌 pg. 31 •Speaker/Headphone V olume Control [MENU/VOLUME +, –] ... .................. 墌 pg. 20 b Snapshot Button [SNAPSHO T]....... 墌 pg. 23, 42 c P o wer Zoom Lev er [T/W] .
82 EN Master P age: Left-Heading0 INDEX Indications Indications LCD Monitor/Viewfinder Indications During Video Recording Only a Navigation Indicator ( 墌 pg. 48) (Appears when “NA VIGA TION” is set to other than “MANUAL ”.) b Selected Wipe/F ader Effect Indicato r ( 墌 pg.
EN 83 Master P age: Right (Appears when Nig ht-Ali ve is engaged.) • : Gain Up Mode ( 墌 pg. 35) (Appears when “GAIN UP” is set to “ AUT O” and the shutter speed is automatically adjusted.) c Flash Indicator (Appears when the optional flash attached to the info-shoe is ready .
84 EN Master P age: Left-Heading0 INDEX Indications ( cont.) Wa r n i n g I n d i c a t i o n s Indications Function Displays the battery remaining po wer . Remaining power level: high Remaining power level: exhausted As the battery power comes close to nil, the battery indicator blinks.
EN 85 Master P age: Right Indications Function IN SE RT E RRO R! <CANNOT EDIT ON A LP RECORDED T APE> <CHECK T APE’S ERASE PRO TECTION T AB> ● Appears if Insert Editing is attempte d on a tape recorded in the LP mode.
86 EN Master P age: Left A AC Adapter ............................ ....................... 10, 11 Animation ........................................................... 36 Audio Dubbing ...................... ............................. 59 Auto Focus .
EN 87 Master P age: Right P Picture Quality (QUALITY) .......................... ........ 39 Playback sound (SOUND MODE, 12BIT MODE) ......................... 40 Playback Special Effects ......... ............................. 58 Playback Zoom .......
COPYRIGHT© 2003 VICT OR COMP ANY OF JAP AN, L TD . EN GR-D V900 GR-D V800 GR-D V500 Master P age: Cov er4 US Printed in Japan 0103-FO-ID-VP GR-DV900US.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté JVC GR-DV500 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du JVC GR-DV500 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation JVC GR-DV500, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le JVC GR-DV500 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le JVC GR-DV500, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du JVC GR-DV500.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le JVC GR-DV500. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei JVC GR-DV500 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
