Manuel d'utilisation / d'entretien du produit 8524 du fabricant Inter-Tel
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Model 8524/8525 User Guide.
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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY -U SED F EATURES These are the basic instructions for the most freq uently-used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide.
2 P LACING A C O NFERENCE C ALL 1. While on the first call, press an d dial to place the call on hold 2. Place an intercom or outside call. Then press and the flashing line number to place the call on hold. (If n ecessary , repeat this step to place a third call on hold.
3 T RANSFER RING A C ALL TO A NOTHER E XTENSION 1. EITHER, Press and dial . OR, Press , , and dial to pl ace the call on hold at the other phone. 2. Dial the desired ex tension number . 3. W ait for an answer , announce the call, and the n press to complete the transfer .
4 L ISTENING TO V OICE M AIL M ESSAGE S 1. Enter your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mail box, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages.
M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media t ype. F EATURE C ODES * *Some feature cod es may not apply t o your endpoint.
R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted.
Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Mode l 8524/8525 endpoint. The contents of this user guide, which reflect current Inter-T el st andards, are subject to revision or change without notice.
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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P AGE T a ble of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . .
iv CONTENTS P AGE Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . .
2 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY W ELCOME Y our new Model 8524/8525 endpoint provid es access to several features, each of which is described in this guide. The About This Guide section below lists the dif fer- ent sections in th is user guide and descr ibes the type of in formation you can find there.
3 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY A BOUT Y OUR E NDPOINT Y our Model 8524/8525 endpoint is equipped w ith several features that allow you to perform various functions.
4 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY Liquid Cryst al Display (LCD) Default Line and Function Buttons LINE BU TTON DESCRIPTION (LCD) FUNCTION BUTTON DESCRIPTION (LCD) Call 1 Mu.
5 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Basic Button Functions BUTTON FUNCTION ACTION Power on Press and hold until double chirp Power off Press and hold until single chirp Answ.
6 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY M AINTENANCE AND D IAGNOSTICS The endpoints and chargers have been design ed to withstand the wear and tear of nor- mal use. However , you should avoid dro pping the endp oint or knocking it against hard surfaces.
7 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY B ATTERY P ACKS & H EADSET The following sections discuss the peripheral equipment used with the Model 8524/ 8525. Battery Packs The endpoint will need to have its batter y pack re charged periodica lly .
8 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY The Charging St and It takes 12 to 14 hours to fully charge the battery in the Char ging Stand, longer if the endpoint is not turned off while charging.
9 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY The Model 8524/8525 Headset Inter -T el offers optional headsets for use in noisy environments or if yo u need to have y our hands free while talking on the endpoint. T o use the headset, simply plug it into the jack on the side of the endpoint.
10 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system.
11 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users.
12 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunicati on and messaging. EM unifies communica tion and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box.
13 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels.
14 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY M ODEL 8524/8525 E ND POINT S VS . T RADITIONAL T WO -L INE D ISPLAY E ND POINT S The Model 8524 and 8525 is designed to emulate an Inter -T el two-line display end- point. Some users may want to use both the Model 8524/8525 endpoint and a two-line display endpoint.
15 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY T IP S FOR U SE As you can see, your Model 8524/8525 and telephone system come equipped with many features.
16 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY T elephone System Guidelines • Y our telephone system may be programmed for one o r two dial tones. Systems with two dial tones have one for inte rcom calls and one for outside calls. • Many features “time out” if you wait to o long before performing the next step .
17 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turning Your Endpoint On and Off . . . . . . . . . .
18 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8524/8525 endpoint can do, it’ s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
19 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Initializing Y o ur Mailbox T o access voice mail, the first thing you need to do is initialize your mailbox. This allows you to change the defau lt password for your mailbox, record your name for t he company directories, and listen to the voice mail introduct ion.
20 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recording Y o ur Personal Greetings Y ou can store two dif ferent personal greetings in yo ur voice mailbox: a primary and an alternate. Y ou may change or choose to use either greeting at any time.
21 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 33 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record or change your p ersonal greeting.
22 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic pur pose of any en dpoint. W ith your endpoint , you can make/receive intercom and outside calls as well as make emergency calls.
23 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T o redir ect a ringi ng call to anot h er extension or to an outside number: 1. Press and dial . 2. Enter the extension or outside number to which y ou want to redirect the call. See page 30 for more infor mation.
24 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Receiving Out side Calls T o receive an outs ide call: Press to answer the call. T o reverse transfer (pic k up) a call that is ringing or holding at a nother endpoint: 1. Press and dial . 2.
25 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system.
26 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1.
27 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoi nt, your Model 8524/8525 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer a call to another extensi on, voice mail, or even an outside line.
28 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint.
29 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED .F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .
30 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature on your endpoint.
31 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside num ber you dialed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpoint to redial the last number saved .
32 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING THE M ESSAGE F EATURE In today’ s busy world, it’ s almost guaranteed that you w ill call someone that i s on another call, does not answer , or is in DND. But, with the Message feature, you can let the other person know you called.
33 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabled.
34 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken comman d or pressing a dialpad button.
35 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options.
36 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to replay the message from the begin ning. • Say “Reply” or press to reply to the message.
37 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recovering Deleted V o ice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e.
38 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by access ing the record option on the main menu.
39 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED • Say “Copy” or press to copy your message to other m ailboxes. Say or enter the desired mailbox number or group list number . The system announces the name assigned to the mailbox number o r group list number .
40 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Canceling Unheard V o ice Mail Messages Y ou can canc el unretriev ed messages that you have sent to ind ividuals, but not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1.
41 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can u se the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls.
42 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED 3. If desir ed, customize the second display lin e by entering the desired numbers o r letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers.
43 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time.
44 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED.
45 Inter-T el ® Model 8524/8525 User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . .
46 Inter-T el ® Model 8524/8525 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to set prefer ences for your endpoint, program buttons, use directories, access your voice mailbox re motely , and perform various other func- tions.
47 Inter-T el ® Model 8524/8525 User Guide MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you press . If thi s feature is enabled, you are auto- matically connected when yo u press .
48 Inter-T el ® Model 8524/8525 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox cont ains personal option s to allow you to custo mize voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 19 ).
49 Inter-T el ® Model 8524/8525 User Guide MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length.
50 Inter-T el ® Model 8524/8525 User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening fe ature is available only if it is enable d for your mailbo x. Contact your voice mail administrator to see if this feature is enabled for your mailbox.
51 Inter-T el ® Model 8524/8525 User Guide MOVING ON Programming a Fax Destina tion W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine.
52 Inter-T el ® Model 8524/8525 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is ava ilable only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box.
53 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o set up r emote messaging for voice mail messages (if e nabled): 1. Access your mailbox as d escribed on page 33 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press .
54 Inter-T el ® Model 8524/8525 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number .
55 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o store a number in a Spee d-Dial location: 1. Press and dial . 2. Dial the location code 0-9 to be programmed. 3. Enter the desired name for the speed-dial n umber to be programmed, as described below: • Alphanumeric mode: Press the dialpad buttons to enter the desired charac- ters.
56 Inter-T el ® Model 8524/8525 User Guide MOVING ON Creating St ation S peed-Dial Buttons If your telephone system supports it, you can program the programmable buttons as speed-dial buttons by selecting a speed-dial number to associat e with the button.
57 Inter-T el ® Model 8524/8525 User Guide MOVING ON Dialing St ation Speed-Dial Numbers T o dial a S tation Speed -Dial number: If necessary , select an ou tgoing line. Y ou have the following options. • T o use a location number: Press and dial and then the desired station speed-dial location number (0 -9).
58 Inter-T el ® Model 8524/8525 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones.
59 Inter-T el ® Model 8524/8525 User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may re quir e a timed hookflash (a quick hang up and release). T o generate a hookfla sh while using a line: Press and dial .
60 Inter-T el ® Model 8524/8525 User Guide MOVING ON U SING A CCOUNT C ODES If your tel ephone system i s programmed t o use the Station Message Detail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print.
61 Inter-T el ® Model 8524/8525 User Guide MOVING ON U SING THE D IRECTORIES W ith directories, you can use your endpoint ’ s dial pad to find names and numbers. Y o u can then use the directory information to make calls, access features, or leave voice mail messages.
62 Inter-T el ® Model 8524/8525 User Guide MOVING ON 4. Press to view the selected name. The display will time out if the numb er is not dialed. Press to dial a number or feat ure code while it is displayed. *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language.
63 Inter-T el ® Model 8524/8525 User Guide MOVING ON V o ice Mail Directory W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the directory . Subsc riber names are automatically added to the directory when their mailbox is initialized.
64 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or pr ess . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 63 ).
65 Inter-T el ® Model 8524/8525 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Acc ess, you can place your endpoint in DND or forward calls from any other endp oint on the system.
66 Inter-T el ® Model 8524/8525 User Guide MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. Press and dial . 2. Enter your extension number . 3. Enter your password follow ed by . Y ou can now use any of the following features.
67 Inter-T el ® Model 8524/8525 User Guide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio.
68 Inter-T el ® Model 8524/8525 User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt groups.” Hunt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers.
69 Inter-T el ® Model 8524/8525 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any time. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent.
70 Inter-T el ® Model 8524/8525 User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected.
71 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 E-Mail Reader Features . . . . . . . . . . . .
72 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature.
73 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location.
74 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 18 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc.
75 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail pass.
76 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 33 .
77 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message l amp on your endpoi nt light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have receiv ed a new e-mail message.
78 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 33 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages .
79 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER 4. When E-Mail Reader has finished read ing the e-mail the message is marked as saved and you have the following opti ons: • Say “Replay” or press to replay the message from the begin ning.
80 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message l amp on your endpoi nt light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have recei ved a new fax message.
81 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator).
82 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type.
83 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” .
84 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER.
85 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 What the Administrators Can Do for Yo u . . . . . . . . . .
86 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail syst em, this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions.
87 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ) This section includes some of the most frequently asked questions.
88 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE Q8. Why don’ t the local telepho ne company star codes (i.e.*82, *69, etc.) work when I use the Outgoing Call access code to call an outside number? A8.
89 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE Q14. Why can’ t I use one of the featu r es described in this guide? A14. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature.
90 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary .
91 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log.
92 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record- A-Call 3 85 Redial 380 Redirect Call 331 Reminder Messag.
93 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE NOTES.
94 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE.
95 Inter-T el ® Model 8524/8525 User Guide Index A About This Guide 2 About Voice Mail 12 About Your En dpoint 3 Accessing e-mail messages 77 fax messages 80 Accessing Your Endpoint 66 Account Codes .
96 Inter-T el ® Model 8524/8525 User Guide Enabling automatic call answer 47 cascade levels 53 do-not-disturb 41 hunt group calls 68 paging 58 system forwarding 30 Ending ACD hunt group calls 70 Endi.
97 Inter-T el ® Model 8524/8525 User Guide P Page Remove/Replace 58 Performing a “Hookflash” D uring a Call 59 Performing a Direc tory Search 61 Picking Up a Call 28 Place On Hold And Mute 24 Pla.
98 Inter-T el ® Model 8524/8525 User Guide V Viewing Speed-Dial Numbers 57 Voice Mail administrator 10 messages 35 Voice Mail Flowchart advanced mailbox 83 standard mai lbox 99 Voice Mail Messages re.
V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” .
Part No. 935. 4519 Issue 3, Ap ril 2005 A:46/562:A.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Inter-Tel 8524 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Inter-Tel 8524 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Inter-Tel 8524, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Inter-Tel 8524 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Inter-Tel 8524, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Inter-Tel 8524.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Inter-Tel 8524. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Inter-Tel 8524 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
