Manuel d'utilisation / d'entretien du produit CQ58-252SH du fabricant HP
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Compaq Presario CQ58 Maintenance and Service Guide.
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow log o, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Safety warning notice WARNING! To reduce the possibilit y of heat-rela ted in juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents.
iv Safety warning notice.
Table of contents 1 Product description ............. ............... .............. ............. ............. ................ .............. ...... ... 1 2 External component identification .......... ............ ............. ............ ......
Packaging a nd transpo rting guidel ines ........................................ 30 Component re placemen t procedur es ........................................................ ................................ 32 Service tag ........ ....... ........
Changing the computer bo ot order ... ............ ............ ......... ............ ............ .......... ...... 86 Backing up an d recove ring your info rmation ................. ........................................... ................. 87 Using Windo ws Backup and Res tore .
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1 Product description Category Descrip tion Produc t Name Compaq Presario CQ58 Proces sors ● AMD® E2-1800 processor (1.70-GH z, 1333-MHz, 18 W, dual core; not supported on computer models equippe d with Windows® 7 Starter 32-bit operating systems) ● AMD E1-1200 processor (1.
Category Descrip tion Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (D DR3-1600 downgrade to DDR3-1333) on computer models equipped with an AMD E2-.
Category Descrip tion One or two WLAN antennas built into display assembly, varying by computer model Support for the following WLAN formats: ● Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Com bo Adapter ● Atheros HB125 802.11b/g/n 1×1 WLAN module ● Atheros 9485GN 802.
Category Descrip tion Security Supports security cable lock Operating system Preinstalled: ● Windows® 7 Home Basic 64-bit ● Windows 7 Home Premium 64-bit ● Windows 7 Starter 32-bit (not support.
2 External component identification Finding your hardware an d software information ▲ Select Start > Computer . A list displays all the devices installed i n your comp uter, including hard drive , optical drives, soli d-state drives (SSD), or a secondary hard drive.
Item Component Description (3) Webcam Records video, captures still photographs, and allows video conferences and on line chat by means of streaming video. To use the webcam, select Start > All Progr ams > Communication and Chat > CyberLink YouCam .
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys Item Component Description (1) esc key Displays system informati o n when pressed in combination with the fn key. (2) fn key Used in conjunct ion with hotkeys. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system func tions.
Lights Item Component Description (1) Caps lock light On: Caps lock is on, which switches th e keys to all capital letters. (2) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state, which is an energy-sav ing mode.
TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activat es items on the screen.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The c omputer fan starts up automatically to cool internal components and pr event overheating.
Item Component Description (8) Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memo ry Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capac ity (SDHC) Memory Card ● MultiMediaCard (MMC) (9) Hard drive light Blinking white: The hard drive is being accessed.
Right side Item Component Description (1) Optical drive Reads and writes (selec t models only) to an optical disk. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan s tarts up automatically to cool internal components and pr event overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog 15.
Service tag When ordering pa rts or reques ti ng information, p rovide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer.
Computer major components Item Component Spare part number (1) Display a ssembly : The display assembly is spared at the subc omponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20 .
Item Component Spare part number (2) Keyboar d (includes keyboard cable): For use in Belgium 646125-A41 For use in Bulgaria 646125-261 For use in the Czech Republic 646125-221 For use in Denmark, Finl.
Item Component Spare part number For use on computer models equipped with an AMD E-300 processor (1.30-GHz, 1066-MHz, 18 W, dual core, UM A graphics subsystem memory) 688305-001 (10) Fan/ heat s ink a.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 686255-001 (2) Webcam/microphone module (includes double-sided adhesive) 686285-001 (3) 15.
Item Component Spare part number (6) Display panel cable (includes webcam/microph one module cable) 686256-001 (7) Antenna K it (includes wireless antenna left an d right (main and auxiliary) cables a.
Mass storage devices Item Component Spare part number (1) Hard drive (does no t include hard drive bracket, hard drive connector c able, or screws ): 640-GB, 5400-rpm, 9.
Miscellaneous parts Component Spare part number 65-W HP Smart AC adapter (RC, V, 3-wire) 609939-001 Power cor d (3-pin, black, 1.83-m): For use in Denmark 490371-081 For use in Europe 490371-021 For u.
Sequential part number listing Spare part number D escription 490371-001 Power cord for use in N orth America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m ) 490371-031 Power cord for use in the United King dom and Singapore (3-pin, black, 1.
Spare part number D escription 646125-BA1 Keyboard for use in Slov enia (includes keyboard cable) 646125-BB1 Keyboard for use in Is rael (includes keyboard cable) 646125-BG1 Keyboard for use in Swit z.
Spare part number D escription 686273-001 15.6-in, LED, SVA, HD, BrightView displ ay panel 686274-001 RTC battery 686276-001 Rubber Kit (includes front and rear rubber feet, display bezel rubber bum p.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdr.
Drive handling CAUTION: Drives are fragile compo nents that must be handled with car e. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down th e computer.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these prec autions: Keep components in their electr ostatic-safe containe rs until you are ready to install them. Before touching an elec tronic component, dis charge stat ic electricity by using the guid elines describ ed in this section.
Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging.
Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds.
Component replacement procedures This chapter provides removal and repla cement procedures. There are as many as 72 screws that must be re moved, replaced, and/or loosened when servicing the computer. Make spec ial note of each screw si ze and location during removal and replacement.
Item Component Description (4) Warranty period This number des cribes the duration of the warranty period for the computer. (5) Model description This is the alphan umeric identifier used to locate documents, drivers, and support for t he computer. Computer feet The computer feet are adhesive-backed rubber pad s.
Battery Description Spare part number 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001 IMPORTANT: The customer should not attempt to replace the computer battery, which is inst alled and sealed at the factory.
Memory module Description Spare part number 4-GB memory module (PC3, 12800, 160 0-MHz) 652972-001 2-GB memory module (PC3, 12800, 160 0-MHz) 641369-001 Before removing the memory module, follow these s teps: 1.
5. Remove the memory module (2) by pulling it away from t he slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001 Atheros HB125 802.
4. Remove the battery (see Battery on page 34 ). 5. Remove the memory module/wirele ss module compartment cover (see Memory module on page 35 ). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to t he WLAN module #1 terminal.
Reverse this procedure to install the WLAN module. Keyboard NOTE: The keyboa rd spare part kit i ncludes the keyb oard cable. For use in country/region Spare part number For use in country/region Spar.
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 s crew that secure s the keyboard to the computer. 2. Rest and secure the computer on its left side.
4. Insert a screw driver o r similar thin tool into th e keyboard release hole, and the n press on the back of the keyboard until the keyboard disengages from the computer.
7. Release the zero in sertion force (ZIF) connector (1) to which the keyboa rd cable is attac hed, and then disconnect the keybo ard cable (2) from the system board.
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Dr ive (includes optical drive bezel and optical drive bracket) 686268-001 Before removing the optical drive, follo w these steps: 1.
4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade sc rew driver or similar tool to pr ess on the optical drive bezel ta b (2) to release the optical drive bezel.
Hard drive NOTE: The hard drive spare pa rt kit does not include the hard dr ive bracket, hard dr ive connector cable, or screws. Description Spare part number 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.
3. Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle. The hard drive compartment c over is av ailable in the Co ver Kit, spare part number 68627 2-001. 4. Disconnect the hard drive connect or cable (1) from the system board, and then release the cable from the clip (2) built into the base enclosure.
7. If it is necessary to disassemble the hard driv e, perform the followin g steps: a. Remove the fo ur Phillip s PM3.0×3. 0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. c.
RTC battery Description Spare part number RTC battery 686274-001 Before removing the RTC battery, follow these step s: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hibernation, tu rn the computer on, and then shut it down through the operating system.
Reverse this procedure to install the RTC battery. When inst alling the RTC battery, make sure the “+” sign faces up. Top cover Description Spare part number Top cover (includes the TouchPad board) 686283-001 Before removing the top cover, follow these s teps: 1.
2. Remove the four Phillips PM 2.0× 2.5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the computer. 3. Remove the four Phillips PM2.5×4. 0 screws on the front edge of the battery bay and near the hard drive connector t hat secure the top cover to the computer.
7. Release the ZIF connecto r to which the Touc hP ad butto n board ca ble is connecte d, and then disconnect the Tou chPad button bo ard cable (2) fr om the system bo ard. 8. Remove the Phillips PM2.0×2.5 scr ew (1) and the three Phillips PM2.5×6.5 screws (2) that secure the top cov er to the computer.
10. Remove the top cover (2) . Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 686270-001 Before removing the powe r button board, follow these s teps: 1. Turn off the computer.
3. Remove the power button board (2) . Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cabl e) 686271-001 Before removing the TouchPad butto n board, follow these steps: 1.
Remove the T ouchPad butto n board: 1. Turn the to p cover ups ide down , with the front toward you. 2. Detach the TouchPad button board cable (1 ) from the TouchPad. (The TouchPad button board cable is at tached to the Touc hPad with double-sided tape).
6. Remove the TouchPa d button bo ard (3) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad b utton board.
Optical drive connector cable Description Spare part number Optical drive connector cable 686257-001 Before removing the optical drive co nnector cable, follow these s teps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hibernation, tu rn the computer on, and then shut it down through the operating system.
4. Remove the optical dr ive conn ector cable (4) . Reverse this procedure to install the optic al drive connector cable. 56 Chapter 4 Removal and replacement p rocedures.
Speakers Description Spare part number Speakers (include speaker cables) 686279-001 Before removing the speakers , follow these steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hibernation, tu rn the computer on, and then shut it down through the operating system.
4. Remove the speakers (4) . Reverse this proced ure to install t he speakers. 58 Chapter 4 Removal and replacement p rocedures.
USB board Description Spare part number USB board (includes cable) 686269-001 Before removing the USB board, follow the se steps: 1. Turn off the computer. If yo u are unsure whether the comp uter is off or in Hibernation, tu rn the computer on, and then shut it down through the operating system.
3. Remove the USB board (3) . Reverse this procedure to install the USB board. 60 Chapter 4 Removal and replacement p rocedures.
System board NOTE: The system board spare part kit include s th e processor and replacement thermal material. Description Spare part number For use on computer models equipped with an AMD E2-1800 processor (1 .
Remove the system board: 1. Disconnect the following c ables from the system b oard. (1) Speaker cable (2) Optical drive connector cable (3) Display panel cable (4) USB board cable (5) Power co nnector cable 2. Remove the three Phillips PM2.5×6.0 screws (1) that secu re the system board to the base enclosur e.
4. Remove the system board (3) by sliding it up and to t he right at an angle. Reverse this procedure to install the sy stem board. Fan/heat sink assembly Description Spare part number Fan/heat assembly (incl udes replacement thermal material) 688306-001 Before removing the fan/heat sink assembly, f ollow these steps: 1.
d. Top cover (see Top cover on page 48 ) e. System board (see System bo ard on page 61 ) Remove the fan/heat sink assembly: 1. Turn the system board up side down, with the front toward you.
Reverse this procedure to install the fan/heat sink as sembly. Component replacement proced ures 65.
Display assembly NOTE: The displa y assembly is spared a t the subcomponent level only. For more disp lay assembly spare part information, see t he individual remov al subsections. Before removing the display asse mbly, follow these steps: 1. Turn off the computer.
2. Release the wirel ess antenna cables (2) from the clips and routing ch annel built into the base enclosure. CAUTION: Support the display assembly when remo ving the following sc rews. Failure to support the display assembly can result in d amage to the display assembly and other computer components.
4. Remove the disp lay assembly (2) . 5. If it is necessary to replace the display be zel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and th e two Phill ips PM2. 5×5.5 sc rews (2) that secure the display bezel to the display assembly.
c. Remove the display bezel (6) . The display bezel is available using spare p art number 686255-001. 6. If it is necessary to replace the di splay hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the display enclosure.
7. If it is necessary to re place the di splay panel: a. Release the display panel cabl e (1) from the clips built into the bottom edge of the display enclosure. b. Remove the fo ur Phillip s PM2.5×4. 0 screws (2) that secure the display panel to the display enclosure.
f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel. The display pa nel is available usi ng spare part number 686273-001. 8. If it is necessary to re place the displa y hinges: a. Remove the six Phillips PM2.0×3.
b. Remove the display hinges (2) . The display hinges are available u sing spare part number 686262-001. 9. If it is necessary to replace the di splay panel cab le: a. Detach the display pa nel cable (1) from the display enclosure. (The display panel cable is attached to the display encl osure with doub le-sided tape in multiple locations.
c. Remove the display panel cable (3) . The display panel cable is available using sp are part number 686256-001 an d includes the webcam/microphone cable.
10. If it is necessary to repl ace the webcam /microphone m odule, gently de tach the webcam / microphone module from the disp lay enclosure. (The web cam/microphone module is atta ched to the display en closure with double-sid ed tape.) The webcam/mi crophone m odule is av ailable u sing spare part number 686285-001.
c. Remove the wireless a ntenna cables and transc eivers (3) . The wireless antenna cables and transceivers are available using spare part number 686249 -001.
3. Remove the power connector bracket (3) . 4. Remove the power connector cable (4) . Reverse this procedure to install the power connector ca ble. 76 Chapter 4 Removal and replacement p rocedures.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input /Output System (BIOS) , controls communication between all the input and output device s on the system (such a s disk drives , display, keyboard, mouse, and printer).
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versio ns than those currentl y installed on the computer, you need to know the vers ion of the system BIOS currently installed.
3. Using the hard drive path you reco rded earlier, open the f older on your hard drive tha t contains the updat e. 4. Double-click the file tha t has an .exe exte nsion (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by foll owing the on-screen in structions.
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.
15.6-in, SVA, display panel display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colo rs Up to 16.8 million Contrast ra tio 200:1 (typical) Bright ness 250 nits (typical) Pixel resolution Pitch 0.
Hard drive specifications 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100 .4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.
7 Backup and recovery Your computer inclu des tools provided by the op erating system and HP to help you safeguard you r information an d restore it if n ecessary.
Creating recovering media HP recommends that you create ei ther a set of recove ry discs or a rec overy fl ash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any re ason you cannot restore using the recovery partition tools.
Performing a system restore HP Recovery Manager software allows you to repair or restore the comp uter to its original factory stat e. HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive.
Restoring using th e recovery media 1. If possible, back up all personal files. 2. Insert the fir st recovery disc in to the opti cal driv e on your compu ter or an op tional ex ternal optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are ab le to recover your system depends on how recent your backup is.
Using Windows Back up and Restore Guideline s ● Connect the computer to AC power be fore you start th e backup process. ● Allow enough time to complete the back up process. Dep ending on file sizes, it may take over an hour. To create a backup: 1.
Restore to a previous date and time To revert to a restore point (creat ed at a previous date and time), when the computer was fu nctioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System protection .
8 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line volt age from 100 t o 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 Fran.
9 Recycling When a non-rechargeable or rech argeable battery ha s reached the end of its useful life, do not dispose of the battery in general household waste.
Index A AC adapter light 13 AC adapter, sp are part number 23, 24 Action keys 8 antenna locations 5 removal 74 spare part number 21, 25, 75 Antenna Kit, spare pa rt number 21, 25, 75 audio, product de.
grounding 28 packagin g 30 transpo rting 30 workstation 30 H hard drive precautio ns 28 product desc ription 2 removal 44 spare part numbers 19, 22, 24, 25, 44 specifications 82 hard drive brac ket il.
processors 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1, 32 product number 32 R removal/replacement preliminaries 27 procedures 32 right-side components 13 RJ-45 jack.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP CQ58-252SH c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP CQ58-252SH - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP CQ58-252SH, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP CQ58-252SH va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP CQ58-252SH, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP CQ58-252SH.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP CQ58-252SH. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP CQ58-252SH ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
