Manuel d'utilisation / d'entretien du produit V5061u du fabricant HP (Hewlett-Packard)
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HP V5061u / V5061Au Digital Camcorder User Manual.
1 Contents Preface..................................................................... 5 About this Manual................................................... 5 Copyright ................................................................. 5 Declaration of Confor mity .
2 3 2 2 2 2B BB B L CD Display Information..... ..... ..... .... 24 3.1 21 2121 21B BB B Video Mode .................................................. 24 3.2 Photo Mode ................................................. 26 3.3 22 2222 22B BB B Audio Mode.
3 6.2 33 3333 33B BB B Menu Options in Video Playback Mode..... 53 6.2.1 55B Delete .................................................. 53 6.2.2 56B Protect ................................................. 54 6.2.3 56B Date Ranking ...................
4 6.5.8 78B Language............................................. 79 6.5.9 79B Format ................................................. 80 6.5.10 80B File Numbering .................................... 81 6.5.1 1 81B LCD Brightness ...................
5 Preface About this Manual This manual is designe d to assist you in using your new digit al camcorder . All information pre sented is as accurate as possible but is subject to change without noti ce. For the latest revi sion, please visi t www .hp.com/support.
6 Warning: A shielded type pow er cord i s required in order to meet FCC emission limi ts and to p revent int erferenc e to radio and televi sion reception .
7 Do not use or store the product in dusty , dirty , or sandy areas or any area that is close to an air conditioner or he ater . It is normal that the temperature of the Digita l Camcorder body rises if the Digital Ca mcorder is on for a long period of time.
8 Battery Safety Notice If the battery p ack is mishand led, t he battery pack can bur st, cau se a fire or chemical burn s. Observe the followin g cautions. Do not disasse mble. Do not crush or ex pose the batter y to any shock or excessive force such as ha mmering or dropp ing.
9 Photograph y Terms and Definitions Terms Definitions A uto Focus (AF) Auto focus refers to a camcorder l ens’ ability to adjust its configur ation in order to focus proper ly on a subject regar dless of whe ther it is near or far fro m the camcorder.
10 Terms Definitions Exposure Value A numerical value that is inversely proportional to the exposure provided to an imag e sensor to obtain an image. Images obtained fro m a camcorder u sing a range of exp osure index values will normally provide a rang e of image quality levels.
1 1 1 0B Introduction 1.1 11B Accessories This package shou ld contain the follow ing items. 1 Digital Camcorder 2 Pouch 3 Quick guide 4 Warranty ca rd 5 User Manual and Software installation 6 Lens C.
12 1.2 Exterior Views Front View Right view Top View Bottom View Left View Rear View Front View Right View.
13 1.3 13 1313 13B BB B A djusting LCD Display To begin capturing pho tos and vid eos, open the LCD display panel as illustrated below ..
14 2 1B Getting Started 2.1 14B Inserting SD Card 1. Open the Insert an SD card and make sure fa cing the touching face dow nward . Note: Please be careful to in sert the SD card(s) as illustrated above so that damage to the SD card( s) and ca mcorder does not occur.
15 2.2 Charging the Battery It is recommended that the NP-4 0 Lithium Batter y be fully char ged before use. First, connect the externa l battery charger to the AC power source (wa ll outlet or pow er strip). Next, p lug the ba ttery into the externa l charger as illustrated below .
16 2.3 15B Loading the Battery Please use only the battery provid ed or reco mmended by the manufacturer or dea ler. Note: Incorrectly in serting the batterie s could re sult in non -repairable damage.
17 2. Insert the battery a ccording to the illustration. The electrode is inside of the camcord er. * DO NOT use NiMH AA batterie s. 3. Close the battery cover.
18 2.4 17B Using the Touch Screen 2.4.1 40B Single Touch Single touch to act ivate hotkeys o n LCD screen . Example, in Video/ Still Mode : 1. Touch the icon to enter the Setup menu. 2. Touch the icon to zoo m in and touch the icon to zoom out. 3. Touch the icon to set the camcord er in playback mode.
19 2.4.3 42B Rotate While in Playbac k mode, touch the photo and slide in a half circle motion (as illustrated be low) to rot ate 90 with each motion..
20 2.5 18B Buttons & Functions Description Button Function Power button Press the pow er button to turn the Digital Ca mcorder ON/OFF. Opening and closing the LCD panel will also power ON /OFF as well. Menu button Press the button to display the main menu.
21 Description Button Function Zoom toggle This Digital Ca mcorder has 4X Digital zoom (in Video mode of HD1080p re solution only has 2X digital zoom). Move the Zoo m toggle to the right ( ) to zoom in, or move to the left ( ) to zoom out. Shutter button Press the button to capture a photo.
22 2.6 19B About LED Indicators The table below describes the dif ferent modes of the camcorder LED indicator and Self-timer indi cator. Indicator Indicator Color Definition Green The powe r is on Pow.
23 2. Touch the desired field on the LC D panel or pres s LEFT/RIGHT on the 4-Way Dire ction button to nav igate through the date an d time field. 3. Touch the up/dow n icons on the L CD panel or pres s the 4-Way Direction Button Up/Dow n to adjust the value.
24 3 2B LCD Display Information 3.1 21B Video Mode The following table describes all th e icons that are displayed wh en the Digital Ca mcorder is in Video mode ( ).
25 7 I N T Memory Status indi cator : SD card 1 indi cator : SD card 2 indi cator I N T : Internal me mory indicator (disp layed when there is no SD card in ca mcorder) 8 Backlight indicator 9 Macro F.
26 3.2 Photo Mode The following table describes all th e icons that are displayed wh en the Digital Ca mcorder is in Photo mode ( ). 1 Photo mode indi cator 2 Night m ode indica tor 3 1 .
27 7 Bac klight indicator 8 Macro Focus indicator 9 White Balan ce indicator 10 Battery status indi cator 11 0000 Shots remaining, indi cates the re maining shots available.
28 3.3 22B Audio Mode The following table describes all th e icons that are shown w hen the Digital Camcorder i s in Audio mode ( ). 1 Audio mode 2 I N T Memory Status indi cator : SD card 1 indi cato.
29 4 3B Using the Camco rder 4.1 24B Video Recording 1. By default, this ca mcorder w ill power up to Video mod e ( ). If t he camcorde r is not in V ideo mode, pres s the until this mode is selected. 2. Press the button to start or stop video re cording.
30 4. The displayed LCD screen ratio varies depending on the setting of the movie clip resolution. Please refer to the table show n below: Video Recorded Resolution Preview HD1080p (1 440 x 1080) HD (.
31 25 2525 25B BB B Video Liv e View Frame Cap turing There is a convenient de sign for th e user to pre ss the Shu tter button at Video mode to capture the Vide o Live View (unable for HD 1080p resolution) or Playb ack frame as p hoto.
32 4.2 Shooting / Playback Photos 4.2.1 44B Taking a Picture 1. Power up the ca mcorder and pre ss the button to select Photo mode . 2. Press the Shutter bu tton to captur e a photo.
33 4.2.2 45B Photo Playback 1. In the Photo Mode , press Playba ck button or the Playback touch icon on screen to enter Phot o Playback mode, the screen displays the thumbnail ima ges in storag e. 2. Use the 4-Way Dir ection Button to navigate the s tored photos.
34 3. Touch the magnifi cation or minifi cation icon ( or ) to magnify or minify the image. W hen the image is magnified, touch the up/down or left/right icon s to move the image. 4. Press the Return i con ( ) on screen or the Shutter button to return to w hole picture v iew screen after the picture has been magnified.
35 4.3 26B Audio Recording 1. Power up the ca mcorder and pre ss the until the Audio Mode is selected. 2. Press the button to start or stop audio record ing.
36 4.4 27B Video / A udio Clip Playback 1. In the Video/Aud io mode, pre ss the P layback button or the Playback touch icon on screen to enter Video/Audio Playback mode, the screen displa ys stored Video/Audio files.
37 2. Touch the Left or righ t arrow s at the bottom of the LCD screen or use the 4- Way Direction buttons to brow se the stored files 3. To play/pause the p layback, pre ss the Recording but ton or touch the scree n icon ( / ).
38 5. Adjust the playbac k the playback speed of the Vide o by touching the s creen icon ( S S ). The available pla yback spee d options (when Sl ow Motion is se t to “OFF”) are listed below: S S .
39 5 4B LCD Display Information 5.1 29B Video Playback Mode Please refer to the following table regar ding the description of each icon and symbol in vide o playba ck.
40 7 Sound volu me touch icons 8 Return touch icon 9 Fast forward Playback touch icon 10 / Playback/Pause tou ch icon 11 Fast Rewind Playback touch icon 12 Enter Menu touch i con 13 Resolution indica .
41 5.2 30B31B Photo Playback Mode Please refer to the following table for descriptions of the icons and symbols in photo play back. 1 Playback mode icon 2 S S DPOF (Digital Print Order For mat) indica.
42 8 Return touch icon 9 Magnification indi cator touch icon 10 Minification indicator touch icon 11 Enter Menu touch i con 12 Resolution indica tor 5.3 A udio Pla yback Mode Please refer to the following table regar ding the description of each icon and symbol in aud io playba ck.
43 4 I N T Memory Status indi cator : SD card 1 indi cator : SD card 2 indi cator I N T : Internal me mory indicator (displayed w hen there is no SD ca rd in camcorder) 5 000-0000 Folder and file nu m.
44 6 5B Menu Options Enter the menu option s by pressin g the button or the M enu icon on screen in Live View mode. When the menu appears on the LCD display, use the 4- Way Direction b utton to navigate the menu ite ms.
45 ICON Option Video Recorded Re solution HD1080p 1440 x 10 80 H D HD 1280 x 720 WVGA 848 x 480 QVGA 320 x 240 Notes: 1. When s etting to H D1080p , HD or WVGA re solution , the LCD di splay aspect ra tio is 16:9. 2. When s etting to QVGA video re solution, the LCD display a spect ratio is 4:3.
46 A Auto The Digital Ca mcorder automatically adju sts the white balance. Daylight The set ting is sui table for ou tdoor recording in daylight . Cloudy The setting is suitable for recording in cloudy or shady environments. Fluorescent The setting is suitable for indoor with fluorescent la mp lighting, or environments w ith high color temperature.
47 Normal Make recordings in nature color B&W Make recordings in B&W (Blac k and White) color Sepia Make recordings in Sepia-toned color 6.1.4 49B Metering 1. Turn on the Digital Camcorder and make sure it i s in the Video mode. 2. Press the button and move the 4- Way Direction Button to highlight Metering.
48 Spot This setting is to ensure correct expo sure for the object even if the background i s very bright or very dar k. Center Use this setting to preserve bac kground details while letting lighting conditi ons at the center of the fra me define ex posure.
49 6.1.5 50B Backlight 1. Turn on the Digital Camcorder and make sure it i s in the Video mode. 2. Press the button and move the 4- Way Direction Button to highlight Backlight. Pres s the button or touch the icon on the screen to dis play the sub menu.
50 6.1.7 52B Motion Det ection When Motion Dete ction is turned o n, the camcorder w ill detect the motion for Video record ing w ithout human interve ntion. When the AE variation is de tected, the re cording will start immedia tely. 1. Turn on the Digital Camcorder and make sure it i s in the Video mode.
51 6.1.8 Burst 1. Turn on the Digital Camcorder and make sure it i s in the Video mode. 2. Press the button and pres s the 4- Way Direction Button to highlight Burst. Pres s the button or touch the icon on the screen to display the submenu . 3. Press the 4- Way Direction But ton to select On or Of f.
52 1. Turn on the Digital Camcorder and make sure it i s in the Video mode. 2. Press the button and move the 4- Way Direction Button to highlight the EV Co mpensation item. Pres s the button or touch the icon on the screen to di splay the submenu. 3. Press the 4- Way Direction But ton to adjust the Ex posure value (-2.
53 6.2 33B Menu Options in V ideo Play back Mode When in Video Pla yback thumbna il or single view mode, sw itch to the video file you w ould like to se t, press the Men u touch icon on LCD display to.
54 4. Press the 4- Way Direction But ton to select “O” Yes or “X ” NO. Press the button or touch the icon on the screen to delete the ite m. Delete One Delete the current file Delete All Delete all files s tored in the Digi tal Camcorder Note: The file canno t be reco vered on ce it is dele ted.
55 Protect Lock Note: To unlo ck the file from Pr otect, re peat steps stated above. When files are not protec ted, the key icon is not displaye d..
56 6.2.3 56B Date Ranking 1. Enter Video Playb ack options menu, use the 4- Way Direction Button to highlight Date Ranking. 2. Press the button or touch the on screen to di splay the submenu. 3. Use the 4-Way Dir ection Button to select "Off" or "On".
57 6.3 34B Menu Options in Photo Mode When in Photo Mo de, press the button to display the camcorder mode op tion Menu. 6.3.1 57 5757 57B BB B Photo Resolution 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode. 2. Press the button and u se the 4-Way Dire ction Button to highlight Resolu tion.
58 6.3.2 58B White Balance 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode. 2. Press the button and u se the 4-Way Dire ction Button to highlight White Balance. Pres s the button or touch the icon on the screen to display the submenu .
59 6.3.3 59B Apply Artistic Effects This Digital Ca mcorder can ta ke standard color i mages, Black and White images, or Sepia color tone images. 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode. 2. Press the button and u se the 4-Way Dire ction Button to highlight Apply Artistic Effects.
60 6.3.4 60B Metering 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode. 2. Press the button and u se the 4-Way Dire ction Button to highlight Metering . Press the button or touch the icon on the scree n to display the submenu. 3.
61.
62 6.3.6 62B Night Mod e 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode. 2. Press the button and u se the 4-Way Dire ction Button to highlight N ight M ode. Pre ss the button or touch the icon on the scree n to display the submenu.
63 With 2 sec. Self-T imer: The photo will be taken 2 second s after the shut ter is released. With 10 sec. Self-T imer: The photo will be taken 10 second s after the shutter is released.
64 6.3.8 64B Burst You can continuous ly shoot thre e pictures w ith this function, started by released the Shut ter Button pre ssed deeply and end ed automatically after three picture s are taken. 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode.
65 6.3.9 65B EV compensatio n You can adjust the i mage ex posure value by the Exposure Compensation fun ction wh ich is ranged fro m -2.0EV to +2.0EV (at 0.5EV incre ment). The higher the EV value, the brighter the image will be. 1. Turn on the Digital Camcorder and make sure it i s in the Photo mode.
66 6.4 35B Menu Options in Pho to Play bac k Mode When the ca mcorder is in Photo P layback thumbnail or single view mode, switch to the Photo Playba ck image you w ould like to set, press the Menu to.
67 4. Press the 4- Way Direction But ton or touch the s creen to select “O” YES or “X” No and pr ess the button to delete file(s). Note: The files ca nnot be re covered onc e deleted . Therefore , please make sure y ou ha ve a ba ckup the file befor e deleting.
68 6.4.2 67B Protect 1. Enter Photo Playba ck options menu. 2. Use the 4-Way Dir ection Button to highlight Prote ct. 3. Press the button or touch the Pro tect icon on screen to display the sub menu. 4. Press the 4- Way Direction But ton or touch the s creen to select item.
69 68 6868 68B BB B 6.4.3 Date Ranking 1. Enter Photo Playba ck options menu, use the 4- Way Direction Button to highlight Date Ranking option . 2. Press the button or touch the on screen to di splay the submenu. 3. Use the 4-Way Dir ection Button to select "Off" or "On".
70 6.4.4 Autoplay This Digital Ca mcorder includes a slide show function that can playback each picture at a regular interval. 1. Enter Photo Playba ck options menu, use the 4- Way Direction button to highlight Autopl ay. 2. Press the button or touch the Autoplay icon on screen to display the submenu.
71 6.4.5 69B Rotate 1. Enter Photo Playba ck options menu, use the 4- Way Direction button to highlight Rotate . 2. Press the button or touch the Rotate icon on screen to display the sub menu. 3. Use the 4-Way Dir ection Button to select the Left 90 or Right 90, then pre ss the button or touch the options on screen to rotate image.
72 DPOF 6.4.6 70B DPOF Use the DPOF (Digita l Print Ord er Format) function to indicate the printing information stored in the memory card. 1. Enter Photo Playba ck options menu, use the 4- Way Direction button to highlight DPOF . 2. Press the button or touch D POF icon on screen to display the submen u.
73 6.5 36B Setup Menu The Setup Menu can be used for the Digital Ca mcorder syste m settings. You can en ter Setup menu by pressing button or the Menu touch icon on screen at Pho to or Video or Aud io mode then switch to Setup men u options.
74 6.5.2 72B Date & Time Please refer to 2.7 for the Setting of Date and time. 6.5.3 73B Sound 1. Enter Setup menu, use the 4- Way Direction Button to highlight Sound. 2. Press the button selection Button or touch the Sound icon on screen to display the sub menu.
75 6.5.4 74B Default Use this function to reset all se ttings to the defaul t setting. 1. Enter Setup menu, use the 4- Way Direction Button to highlight Default. 2. Press the bu tton or touch the De fault icon on screen to display the sub menu. 3. Use the 4-Way Dir ection Button to select "O" YE S or "X" NO.
76 6.5.5 75B TV standard Use the TV standar d to set the TV system for your ar ea. 1. Enter Setup menu, use the 4- Way Direction Button to highlight TV stand ard. 2. Press the button or touch the TV standa rd icon on screen to display the submenu. 3. Use the 4-Way Dir ection Button to select NTSC or PAL.
77 6.5.6 76B Auto Power Off This function can be used to turn o ff the Digital Ca mcorder automatically after a period of ti me. 1. Enter Setup menu, use the 4- Way Direction Button to highlight Auto Pow er Off. 2. Press the button or touch the Auto Pow er Off icon on screen to display the submenu.
78 6.5.7 77B Frequency Use the Freq uency option to set th e frequency system for yo ur area . 1. Enter Setup menu, use the 4- Way Direction Button to highlight Frequency . 2. Press the button or touch the Freque ncy icon on screen to display the submenu.
79 6.5.8 78B Language 1. Enter Setup menu, u se the 4- Way D irection But ton up an d down to highlight Language. 2. Press the button to con firm or touch the s creen to select.
80 6.5.9 79B Format This function allow s you to for mat the memory card or the built-in memory. 1. Enter Setup menu, use the 4- Way Direction Button to highlight the For mat. 2. Press the button or touch the Format icon on screen to display the sub menu.
81 6.5.10 80B File Numbe ring This setting allow s you to control t he numbering of the files that are stored on the me mory card. If “Series” is selec ted, the file na me will be nu mbered sequentially. If “Reset” is selected , the nex t file name w ill start from 0001 ev en after formatting, deleting or inser ting a new memory card.
82 6.5.11 81B LCD Brightnes s This function can be used to adjus t the brightness of the screen. 1. Enter Setup menu, use the 4- Way Direction Button to highlight LCD brightne ss. 2. Press the button or touch the LCD brig htness icon on screen to display the submenu.
83 6.5.12 82B Instant Rev iew This function can be used to insta ntly brow se the files after taking a picture. 1. Enter Setup menu, use the 4- Way Direction Button to highlight Instant Revie w. 2. Press the button or touch the Instant Review icon on screen to display the submenu.
84 6.5.13 82B M emory Use this function to select data s torage location . 1. Enter Setup menu, u se the 4- Way D irection But ton to SET Mode. 2. Press 4- Way Direction Button to highlight Me mory item. Press button to display sub menu; or Tou ch the screen to select the item.
85 6.5.14 83B Start-up LO GO Use this fun ction to show the Star-up image on LCD when the digital camcorder is turned on . 1. Enter Setup menu, use the 4- Way Direction Button to highlight the Star-u p Logo. 2. Press the button or touch the Star-u p Logo icon on screen to display the submenu.
86 7 6B PC and TV Con nection 7.1 37B Connecting to the Computer As shown in the illu stration, use the USB cable pro vided to connec t the Digital Ca mcorder to a PC for file transfer. Connect the HP V5061 u Digital Ca mcorder PC/noteboo k by using the USB cable prov ided with the product.
87 7.2 38B Connecting to a Standard TV As shown in the illu stration, use the video cable to connect the Digital Camcorder to a standard T V..
88 7.3 39B Connecting to a HD TV As show n in the illustration , use th e HDMI cable provide d to connect the Digital Ca mcorder to an HD T V for high resolution p icture display.
89 8 7B Installing the Soft ware 1. Place the CD ROM into the CD /DVD drive on your PC . 2. If the installation does not start, please open Windows Explore r and select the CD/DVD d rive on your PC. Th en double click on the Install_CD.ex e to start the software installation.
90 9 8B Editing Soft ware ArcSoft Total Med ia Extre me(TME)™ provide s a way to manag e your media files for you, and prov ides the ability to create and share projects featuring yo ur photo, vide o, and music files. You can Create your ow n videos or pho to slide show s complete with a soundtrac k.
91 10 9B Appendix Troubleshooting Problem Possible Cause Solution Can not turn on the Digital Camcorder. 1. Battery is not inserted correctly. 2. Battery exhausted. 1. Please insert battery correctly. 2. Rep lace the battery. 3. Cha rge the battery. Camcorder shuts down suddenly.
92 Problem Possible Cause Solution Unable to use the extern al memory card. 1. Me mory card is writing Protected. 2. Me mory card contains images taken by other camcorders. 1. Unlock the memory card. 2. Reforma t the memory card. Please make sure to backup the files before reformatting memory card.
93 11 10B Getting Help Should you have a technical supp ort question or you r HP Digital Camcorder requir es service w ithin the warran ty period, please contact the original point of purcha se or an author ized HP reseller in your country.
94 Contact/pho ne Suppo rt: Languag e Con tact/phone Sup port simp.chinese @hpodd .com Chinese trad.chinese @hpodd. com Deutsch deutsch@hpo dd.com Dutch hollands@hpo dd.com English english@hpod d.com Espanol espanol@hpo dd.com Français francais@hpodd .
95 Contact/pho ne Suppo rt: Country Language Number Europe Reg ion (E MEA) België Dutch and German + 3 2 2700 1724 Français F rench + 33 171230454 Deutschlan d German + 49 695007389 6 Ireland Englis.
96 Perú 51.1.7 05.6232 M-F 12p m-9pm GM T-5 Venezuela 58.212.335.45 74 M-F 1230pm-930pm GMT-5.
Specif ication Image Sen sor Typ e CMOS Total Pixel s 5.51 million (275 2 (H) × 2004 (V)) Effective P ixels 5.03 milli on (2592 (H) × 1944 (V)) Movie Reco rded Resolution 1440 x 1080 @30fps 1280 x 720 @30fps 848 x 480 @60fps 320 x 240 @30fps Image Reso lution 4608 x 3456 3200 x 2400 2592 x 1944 2048 x 1536 File Format Video: H.
P/N: 7525C00147A.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) V5061u c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) V5061u - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) V5061u, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) V5061u va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) V5061u, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) V5061u.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) V5061u. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) V5061u ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
