Manuel d'utilisation / d'entretien du produit J6400 du fabricant HP (Hewlett-Packard)
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P odręcznik użytk o w nik a HP Off ice jet J6 4 00 All-in - One se r ie s User G uid e.
HP Officejet J6400 All-in-One series User Guide.
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
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Contents 1 Get started Find other resources for the product .................................. ............................................ ...........9 Understand the device parts ...................... ................ .......................... ...
Print on both sides (duplexing) .. .............. ................ ..... ................. ................... ................... ... 34 Guidelines for printing on both sides of a page ........................................ ........................
7 Fax Send a fax ......... ................... .................. ..................... ..................... .................. .......... ..........49 Send a basic fax ................... ........................ .......................... .........
8 Configure and manage Manage the device .......... .................. ..................... .................... .................. ..................... . ....72 Monitor the device ............. ................ ................... ................ .
Configure the device (Windows) ... ........................... ........................... ......................... .........106 Direct connection ........... ................ ...................... ............................ ......................
Poor print quality and unexpected printouts ................................................ ..........................138 Common poor quality printout problems ........... ................. ................ .................. ...........139 Meaningless characters print .
B Support and warranty Obtain electronic support ........................ ................... .............................. ............................ .173 Warranty ....................... ............................. .............................
Regulatory information for wireless products ...................... ......................... ....................... ..197 Exposure to radio frequency radiation ......... .............. .............. ............. .............. ............197 Notice to users in Brazil .
1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Understand the device parts • Turn off the device Find oth.
Resource Description Location ◦ Serial number ◦ Firmware version number • Number of pages printed from the trays and accessories • Ink levels HP Web sites Provide the latest printer software, and product and support information. www.hp.com/support www.
1 Automatic document feeder (ADF) 2 Device control panel 3 Memory card slots 4 Output tray extension 5 Output tray 6 Input tray 7 Scanner glass 8 Scanner lid Printing supplies area 1 Print-carriage ac.
1 Duplexer 2 Duplexer latch 3 Ethernet port 4 Power input 5 1-Line (fax), 2-EXT (phone) 6 Rear universal serial bus (USB) port 7 Document feeder tray Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features.
Label Name and Description 13 START FAX Black : Starts a black-and-white fax job. 14 START FAX Color : Starts a color fax job. 15 One-touch speed-dial buttons: Access the first five speed-dial numbers. 16 Power : Turns the device on or off. The Power button is lit when the device is on.
Description Recommended number of connected computers for best performance Supported software features Setup instructions guide, and then see Configure network options in this guide for further instructions. Printer sharing Up to five computers. The host computer must be turned on at all times, or the other computers cannot print to the device.
2 Use the device This section contains the following topics: • Use device control panel menus • Device control-panel message types • Change device settings • Use the HP Solution Center (Window.
Device control-panel message types This section contains the following topics: • Status messages • Warning messages • Error messages • Critical error messages Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them.
To change settings from the device control panel 1. At the device control panel, press the menu button for the function you are using (for example, Copy Menu). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to adjust the value.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon.
This section contains the following topics: • Load an original on the scanner glass • Load an original in the automatic document feeder (ADF) Load an original on the scanner glass You can copy or scan up to letter- or A4-size originals by loading them on the glass.
automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.
• Do not overload the trays. For more information, see Understand specifications for supported media . • To prevent jams, poor print quality, and other printing problems, avoid the following media.
Understand supported sizes Media size Input tray Duplexer ADF Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (JIS) (182 x 257 mm; 7.
Media size Input tray Duplexer ADF Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.
Media size Input tray Duplexer ADF Borderless B5 (182 x 257 mm; 7.2 x 10.1 inches) Borderless B7 (88 x 125mm; 3.5 x 4.9 inches) Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.
Tray Type Weight Capacity (17 mm or 0.67 inch stacked) Photo media 280 g/m 2 (75 lb bond) Up to 100 sheets (17 mm or 0.67 inch stacked) Labels Up to 100 sheets (17 mm or 0.67 inch stacked) Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 30 sheets (17 mm or 0.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Legal A4 U.S. Executive U.S. Statement 8.5 x 13 inch B5 A5 Cards Custom-sized media Photo media 14 mm (0.55 inch) - duplex printing 14 mm (0.55 inch) - duplex printing Envelopes 3.
3. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1.
5. To select the media type: a . Click More in the Type is drop-down list. b . Click the desired media type, and then click OK . 6. Select the media source from the Source is drop-down list. 7. Change any other settings, and then click OK . 8. Print your document.
4. Click the Paper/Quality tab. 5. Select the media size from the Size is drop-down list. 6. Select the Borderless Printing check box. 7. Select the media source from the Source is drop-down list. 8. Select the media type from the Type is drop-down list.
Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the device control panel. The first five entries for each of these destinations are associated with the five speed-dial buttons on the device control panel.
A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • HP Photosmart Software (Windows) : Open the HP Photosmart Software and follow the instructions in the onscreen Help.
Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing) . To install the duplexer 1. If you are installing the duplexer for the first time, remove the tape and cardboard protecting the rear of the device.
3 Print This section contains the following topics: • Change print settings • Print on both sides (duplexing) • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver.
Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup . 2. Change the settings that you want (such as paper size), and then click OK . 3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), and then click OK or Print .
To print automatically on both sides of a page (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media . 2. Make sure the duplexer is properly installed. For more information, see Install the duplexer .
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: Copying from the HP photo and imaging software is only available on the Mac OS.
When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs. To save the current settings as defaults for future jobs 1. Make any necessary changes to the settings in the Copy Menu .
To set the paper type for copies from the device control panel 1. In the Copy area, press Copy Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears.
NOTE: Copy functions can also be performed using the HP Photosmart Software (Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.
To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press the Reduce / Enlarge button. 4. Press until Legal > Ltr 72% appears.
To copy a blurred document from the device control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Text setting appears.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
Scan an original to a program on a computer (direct connection) Use the following steps if your device is directly connected to a computer via a USB cable. When the scan is complete, the program that you have selected opens and displays the document that you have scanned.
TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the program. TWAIN is supported in all Windows and Mac OS operating systems. In Windows operating systems, WIA is supported only for Windows XP and Vista direct connections.
You can specify the word-proc essing program that you want to use for editing. If the word-processing icon is not present or active, either you do not have w ord-p rocessing software installed on your computer, or the scanner software did not recognize the program during the installation.
6 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You can print an index sheet, which shows thumbnail views of photos that are stored on a memory card.
To insert a memory card 1. Turn the memory card so that the label faces up, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. Print DPOF photos Camera-selected photos are photos you marked for printing with your digital camera.
View photos using your computer You can view and edit photos using the HP Photosmart Software that came with your device. For more information, see the onscreen HP Photosmart Software Help. Print an index sheet from the device control panel NOTE: From the device, you can only access JPEG and TIFF image files.
7 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers.
Send a basic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing.
3. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4. When you are ready to send the fax, press START FAX Black or START FAX Color .
Send a fax from memory You can scan a black-and-w hite fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine.
To cancel a scheduled fax 1. In the Fax area, press Fax Menu repeatedly until How to Fax appears. 2. Press until Send Fax Later appears, and then press OK . If there is a fax already scheduled, the Cancel prompt appears on the display. 3. Press 1 to select Yes .
3. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Send Fax . The Print dialog box opens. 4. From the Printer pop-up menu, choose the HP All-in-One (Fax). 5. From the pop-up menu, choose Fax Recipients . 6. Enter the recipient information, and then click Add to Recipients .
This section contains the following topics: • Change the fax resolution • Change the Lighter / Darker setting • Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-and- white documents.
Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast.
To change the ECM setting from the device control panel 1. Press Setup . 2. Press 5 , and then press 6 . This selects A dvanced Fax Setup and then selects Error Correction Mode . 3. Press to select On or Off . 4. Press OK . Receive a fax You can receive faxes automatically or manually.
To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful.
NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes.
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax.
5. At the prompt, enter a start time and date and a stop time and date. 6. Press OK . Fax Forwarding appears on the control-panel display. If the device loses power when Fax Forwarding is set up, it saves the Fax Forwarding setting and phone number. When power is restored to the device, the Fax Forwarding setting is still On .
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company.
4. Use the keypad to enter a fax number to block, and then press OK . Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different.
NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On". Fax to PC requirements: • The administrator program, the computer that activated the Fax to PC feature, must be on at all times. Only one computer can act as the Fax to PC administrator computer.
Change fax settings After completing the steps in the getting started guide that came with the device, use the following steps to change the initial settings or to configure other options for faxing.
Set the number of rings before answ ering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
Set the fax error correction mode Typically, the device monitors the signals on the phone line while it is sending or receiving a fax. If it detects an error signal during the transmission and the error- correction setting is on, the device can request that a portion of the fax be resent.
If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated servi.
Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive . The default fax confirmation setting is Off .
Print and view the fax log The logs list faxes that have been sent from the device control panel and all faxes that have been received. You can print a log of faxes that have been received and sent by the device.
8 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of print cartridges.
Use this tool... to do the following... HP Printer Utility (Mac OS) • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to perform.
Tabs Contents • Dial a cartridge: Shows telephone numbers that you can call to order supplies for the device. Telephone numbers are not available for all countries/regions. • Cartridge Details: Shows order numbers of the installed print cartridges.
• Web browser: In a supported Web browser on your computer, type the IP address that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123 The IP address for the device is listed on the self-test diagnostic page.
Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1. From the Finder , select Computer from the Go menu. 2. Select Applications , and then double-click Utilities . 3. Double-click Printer Setup Utility . 4. Select the HP device and click the Utility button.
If you need to call HP, it is often useful to print the self-test diagnostic page before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray.
to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server.
Channel range definitions The following table lists the 802.11 Wireless channel range definitions. The first digit stands for Locale Number Locale 0: Channels 1-11: • high-power 802.11b • low-power 802.11g Locale 1: Channels 1-13: • low-power 802.
Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your device. For more information on setting up a wireless connection and the Wireless Setup Wizard, see Set up the device for wireless communication .
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then press OK . 3. Select Adv anced Setup , then select Link Speed .
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device.
Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • Choose.
3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line .
NOTE: If your home or office setup is not described in this section, set up the device as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device.
Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.
Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device.
Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the port that is designated for fax and phone use.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1.
Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device with voice mail 1.
Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device.
Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device.
5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine and receives the fax.
• If your computer has one phone port, set up the device as described below. Figure 8-8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1-LINE po.
7. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically , it answers all incoming calls and receives faxes.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the device as described in this section.
6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.) 8. Run a fax test.
• If your computer has one phone port, set up the HP device as described below. Figure 8-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parall.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
8. Change your Rings to Answer setting on the device to the maximum number of rings supported by the device. NOTE: The maximum number of rings varies by country/region. 9. Run a fax test. When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting.
• If your computer has two phone ports, set up the device as described below. Figure 8-13 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to co.
You must be available to respond in person to incoming fax calls, or the device cannot receive faxes. Serial-type fax setup For information on setting up the device for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.
Direct connection You can connect the device directly to your computer using a USB cable. NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software.
To connect the device 1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next . NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver.
manage the device using the embedded Web server from any computer on the network. NOTE: Microsoft Internet Explorer 6.0, or higher, must be installed on the computer system to run the installation program.
A client computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see To install the printer driver using Add Printer .
To install the software for a network connection 1. Remove the protective cover from the device's network port and connect the device to the network. 2. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD menu does not start automatically, double-click the CD on the desktop.
e . From the drop-down menu next to Printer , select Shared Printers , and then select your device. f . Make additional settings, if necessary, and then click Print .
• Guidelines for reducing interference on a wireless network • Guidelines for ensuring wireless network security Understand 802.11 wireless network settings Network name (SSID) By default, the device looks for the wireless network name or SSID named "hpsetup.
WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi users with a high level of assurance that only authorized users can access their wireless networks.
Complete the following steps to temporarily connect the device to your computer network if you are unable to establish wireless communication. a . Temporarily connect the device to the network with a USB cable. b . Follow the onscreen instructions and disconnect the cable when prompted.
Guidelines for reducing interference on a wireless netw or k The following tips will help reduce the chances for interference in a wireless network: • Keep the wireless devices away from large metal.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible.
1. On the Windows taskbar, click Start , select Settings , select Control Panel , and then click Add/Remo v e Programs . - Or - Click Start , click Control Panel , and then double-click Programs and Features . 2. Select HP Officejet Pro All-in-One Series , and then click Change/Remove or Uninstall/Change .
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer . 7. Follow the onscreen instructions and also see Install the software for network or direct connection .
9 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device • General troubleshooting tips and resources • Solve printing problems .
Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top.
available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. To order print cartridges for the device, go to ww w.hpshopping.com . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
5. If you are removing the black print cartridge in order to install the photo or gray photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container.
If you are installing a black, photo, or gray photo print cartridge, slide it into the right slot. 8. Close the print cartridge door. If you installed a new print cartridge, the device prints a print cartridge alignment page. 9. When prompted, ensure plain white paper is loaded in the input tray, then press OK .
To align the print cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK . 2. The device prints a test page and calibrates the printer. Recycle or discard the page.
To clean the print cartridges from the device control panel 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup . 3. Press 6 , then press 1 . This selects Tools and then selects Clean Print Cartridge . The device prints a page that you can recycle or discard.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the device.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.
To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place.
Clean the scanner glass To clean the scanner glass 1. Turn off the device. 2. Lift the scanner lid. 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1).
To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
4. Lift the automatic document feeder mechanism. There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CA UTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it.
• Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications .
Error message appears on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site ( www.hp .c om / support ) for the latest troubleshooting information, or product fixes and updates.
Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver.
Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded.
• Ink is not filling the text or graphics completely • Output is faded or dull colored • Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors .
Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs and wait again. When the device is ready, resend the job. If prompted by the computer to retry the job, click Cancel .
Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device. For more information, see Select print media . Check the print cartridges Make sure the print cartridges are not low on ink.
Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings . Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink.
Lines or dots are missing from text or graphics Check the print cartridges Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges .
• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned.
No copy came out • Check the power Make sure that the power cord is securely connected, and the device turned on. • Check the status of the device ◦ The device might be busy with another job. Check the control-panel display for information about the status of jobs.
Copy quality is poor • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. See Select print media for more information. ◦ Use or make a carrier sheet to protect your originals.
The device prints half a page, then ejects the paper Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Work with print cartridges .
Scan takes too long • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.
Text cannot be edited • Check the settings ◦ Make sure that the OCR software is set to edit text. ◦ When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text.
following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better.
• Unwanted lines Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. See Clean the device for more information.
This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed • The "Phone Cord Connected .
• Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
• Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
connected to the device) or other equipment are not in use or off the hook. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.
• Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an e-mail or access the Internet.
The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: .
• If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail .
• If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine .
Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
◦ Make sure the device is installed on the same subnet as the computers that will be using the device. ◦ If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program.
Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile.
Add hardware addresses to a wireless access point (WAP) MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP.
◦ Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Assure that the memory card is working properly by testing it with other devices.
Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that the phone cord is connected to the 1-LINE port.
Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on a Windows computer, ensure all other programs are closed. • If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter.
To clear a paper jam from the duplexer 1. Remove the duplexer. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Gently pull the paper out of the rollers.
Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Warranty A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics: • Before you call • Support process .
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
Placing a call Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information: • Model number (located on the label on the front of th.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea customer support Appendix B 178 Support and warranty.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the fo.
3. Remove the control-panel faceplate as follows: a . Lift the scanner lid. b . Use either your finger or insert a thin object in the tab on the upper right corner of the control-panel faceplate to pry the control-panel faceplate off. 4. Retain the control-panel faceplate.
NOTE: This information does not apply to customers in Japan. To remove print cartridges before shipment 1. Turn on the device and wait until the print carriage is idle and silent.
▲ Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit. Remove the output tray Remove the output tray before shipping the device. ▲ Lift the output tray, and gently pull it out of the device. Pack the device Complete the following steps after you have prepared the device for shipment.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media . This section contains the following topics: • Physical specifications • Pro.
Feature Capacity Duty cycle Up to 5000 pages per month Device control panel language support Language availability varies by country/region. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish.
Recommended requirements • Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP (32-bit): Intel Pentium III or higher processor,.
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available.
Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC Specifications • Supporte.
Sound power LwAd 6.9 (BA) Memory card specifications • Maximum recommended number of files on a memory card: 1,000 • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum .
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Kor.
FCC statement FCC statem ent The United S tates F ederal C ommunicati ons Commissio n (in 4 7 CFR 1 5 . 1 05) has spec ified that the follo wing noti ce be brought t o the attention of user s of this produc t.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement LED indicator s tatement The displa y LEDs meet the requir ements of EN 6 08 2 5- 1 .
Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 63 5 T . 1 9 Noise emission statement for Germany 193.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U .S. tel ephone net w ork: FCC requirements This equipmen t complies w ith FCC rules , P art 68. On this equipmen t is a label that contains, among other inf ormation , the FCC Regis tration Number and R inger Equi valent Number (REN) for this equipmen t.
Notice to users of the Canadian telephone network Note à l’at tention des utilisateurs du résea u téléphonique canadien/N otice to users of the Can adian telephon e network Cet appar eil est conf orme au x spéc ificati ons techniq ues des équipements ter minaux d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is designed t o be connected to the analog S witc hed T elecommunicati on Networks (P STN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions.
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users i.
Notice to users in Taiwan Appendix D 198 Regulatory information.
European Union regulatory notice European Union Regulator y Notice Produc ts bearing the CE marking com ply w ith the follo wing E U Direc tiv es: • Low V oltage Dir ectiv e 7 3/2 3/EEC • EMC Directi ve 200 4/1 08/EC CE compliance of this pr oduct is valid only if po wered w ith the correct CE -mark ed A C adapter pr ov ided by HP .
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050- 1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0701- B Supplier’s Address: 60, Alexandra Terr.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of w ith your other household wa s te.
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active.
Index Symbols/Numerics (ADF) automatic document feeder clean 131 feeding problems, troubleshoot 131 10 x 15 cm photo paper copy 37 4 x 6 inch photo paper copy 37 A accessibility 3 accessories self-tes.
control panel buttons 12 lights 12 copy cancel 41 enhance light areas 41 from the device control panel 36 legal to letter 39 number of copies 37 paper size 37 paper types, recommended 37 photos, enhan.
contrast 56 darken or lighten 56 default settings 56 deleting from memory 59 dial tone test, failed 155 dial type, setting 67 distinctive ringing setup (parallel phone systems) 89 distinctive ringing,.
jobs settings 16 Junk Fax Blocker button 13 junk fax mode 61 K keypad, device control panel locating 13 L language, printer 184, 185 left arrow 12 legal paper copy 37 letter paper copy 37 light images.
media supported 25 remove 182 P packing the device 182 pages per month (duty cycle) 185 paper jams 169, 171 legal to letter copy 39 recommended copy types 37 size, set for fax 61 paper size copy setti.
regulatory information 190, 197 regulatory model number 199 release notes 9 remove print cartridges 180 replace print cartridges 121 reports confirmation, fax 70 error, fax 70 fax test failed 151 repr.
specifications acoustic emissions 188 electrical 188 media 21 network protocols 186 operating environment 188 physical 184 processor and memory 185 storage environment 188 system requirements 185 spee.
scan quality 149 self-test diagnostic page 77 send faxes 157, 159, 161 skewed copies 146 skewed pages 144 slow print 136 tips 134 TWAIN scan from 43 unable to activate source 149 two-sided printing 34.
212.
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P odręcznik użytk o w nik a © 2008 Hew lett-P ack ard Dev elopment Com pany , L.P . www .hp.com/support.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) J6400 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) J6400 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) J6400, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) J6400 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) J6400, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) J6400.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) J6400. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) J6400 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
