Manuel d'utilisation / d'entretien du produit DV8000 du fabricant HP (Hewlett-Packard)
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Main tenan ce and Ser vice Gu id e HP P a v ili on d v8 200 Notebook PC HP P a v ili o n d v8 000 Not ebook P C Doc ument P art Number: 4 0 3 2 48-00 2 June 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer .
© Copyright 2005, 2006 He wlett-Packard De v elopment Company , L.P . Microsoft and W indo ws are U.S. re gistered trademarks of Microsoft Corporation.
Maintenance and S ervi ce Guide iii Cont ents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management .
i v Maintenance and S er vi ce Guide Cont ent s 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer Major Components . . . . . . . . . . . . . . . . . . 3–2 3.3 Display Assembly Subcomponent s .
Cont ent s Maintenance and S ervi ce Guide v 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly .
v i Maintenance and S er vi ce Guide Cont ent s 6 Specifications A Screw Listing B Software Update and Recovery C Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements .
Maintenance and S ervi ce Guide 1–1 1 Product D esc ription The HP Pa vilion dv8200 Notebook PC and HP Pa vilion dv8000 Notebook PC of fer advanced modularity , AMD Mobile T urion™ 64 Mobile T echnology and Mobile AMD Sempron™ processors, and extensi ve multimedia support.
1–2 Mainte nance and Service Gui de Product Description 1.1 F e a t u r e s ■ The follo wing processors, varying b y computer model: ❏ AMD T urion 64 ML-44 (2.4-GHz) ❏ AMD T urion 64 ML-40 (2.2-GHz) ❏ AMD T urion 64 ML-40 (2.2-GHz) ❏ AMD T urion 64 ML-37 (2.
Product Description Maintenance and S ervi ce Guide 1–3 ■ Support for one T ype I or T ype II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards ■ Support for ExpressCard s.
1–4 Mainte nance and Service Gui de Product Description 1 .2 Reset tin g t he C omp uter If the computer you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Enter an incorrect password and press enter .
Product Description Maintenance and S ervi ce Guide 1–5 1. 3 P o w e r M a n a g e m e n t The computer comes with po wer management features that extend battery operating time and conserv e power .
1–6 Mainte nance and Service Gui de Product Description 1 .4 External C ompon ents The external components on the front of the computer are sho wn belo w and described in T able 1-1.
Product Description Maintenance and S ervi ce Guide 1–7 Ta b l e 1 - 1 Front Components Item Component Function 1P o w e r l i g h t ■ On: Computer is turned on. ■ Off: Computer is off or in hiber nation. ■ Blinking: Computer is in standby . 2B a t t e r y l i g h t ■ On: A batter y is charging or is close to full charge capacity .
1–8 Mainte nance and Service Gui de Product Description The external components on the right side of the computer are sho w n belo w and described in T able 1-2.
Product Description Maintenance and S ervi ce Guide 1–9 Ta b l e 1 - 2 Right-Side Components Item Component Function 1 ExpressCard slot Suppor ts an optional ExpressCard. 2A u d i o - o u t (headphone) jack Connects an optional headphone or pow ered stereo speakers .
1–10 Maintenance and Serv ice Guide Product Description The external components on the left side of the computer are sho w n belo w and described in T able 1-3. Left-Side Component s Ta b l e 1 - 3 Left-Side Components Item Component Function 1 P ower connector Connects the A C adapter cable.
Product Description Maintenance and S ervi ce Guide 1–11 5 Expansion por t 2 Connects t he computer to an optional docking de vice. ✎ The computer has only one expansion port. The term expansion port 2 describes the type of expansion port. 6 USB por ts (2) Connect optional USB de vices.
1–12 Maintenance and Serv ice Guide Product Description The external components on the rear panel of the computer are sho w n belo w and described in T able 1-4.
Product Description Maintenance and S ervi ce Guide 1–13 Ta b l e 1 - 4 Rear P anel Components Item Component Function 1 Security cable slot Attaches an op tional security cable to the computer . ✎ The purpose of security solutions is to act as a deterrent.
1–14 Maintenance and Serv ice Guide Product Description The standard ke yboard components of the computer are sho wn belo w and described in T able 1-5.
Product Description Maintenance and S ervi ce Guide 1–15 T able 1-5 Standard K eyboar d Components Item Component Function 1 f1 to f12 ke ys (12) Perf or m system and application tasks. When combined with fn , function ke ys perfo r m additional tasks as hotkeys .
1–16 Maintenance and Serv ice Guide Product Description The computer top components are sho wn below and described in T able 1-6. T op Components T able 1-6 T op Components Item Component Function 1 Displa y switch Initiates standb y if the displa y is closed when the computer is on.
Product Description Maintenance and S ervi ce Guide 1–17 3 Wireless button T urns the wireless functionality on or off, but does not create a wireless connection. ✎ To establish a wireless connection, a wireless network must already be set up. 4P o w e r l i g h t ■ On: The computer is on.
1–18 Maintenance and Serv ice Guide Product Description The Quick Play and Quick Launch buttons are sho wn below and described in T able 1-7. T op Components.
Product Description Maintenance and S ervi ce Guide 1–19 T able 1-7 QuickPla y and Quick Launc h Button Components Item Component Function 1 D VD button Default b utton functions without QuickPla y software: When the computer is ■ On: Opens the defa ult D VD application to star t a D VD in the optical drive .
1–20 Maintenance and Serv ice Guide Product Description 2 Media Button Def ault button functions without QuickPla y software: When the computer is ■ On: Opens the musi c application or the Media menu, allowing y ou to select a multimedia application.
Product Description Maintenance and S ervi ce Guide 1–21 The computer T ouchPad components are sho wn below and described in T able 1-8. T ouchP ad Components T able 1-8 T ouchP ad Components Item Component Function 1 Left and right T ouchP ad buttons Function like the left and right b uttons on an e xter nal mouse.
1–2 2 Maintenance and Serv ice Guide Product Description The external components on the bottom of the computer are sho w n belo w and described in T able 1-9. Bott om Components Ta b l e 1 - 9 Bottom Components Item Component Function 1 Optical drive Suppor ts an optical disc, such as a C D o r DV D.
Product Description Maintenance and S ervi ce Guide 1–2 3 5 V ents (2) Provide airflow to cool internal components. Ä T o pre vent ov erheating, do not obstruct vents. Do not allow a hard surf ace, such as a pr inter , or a soft surf ace, such as pillows or thick rugs or clothing, to bloc k airflow .
1–2 4 Maintenance and Serv ice Guide Product Description 1. 5 D e s i g n O v e r v i e w This section presents a design ov erview of ke y parts and features of the computer . Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and S ervi ce Guide 2–1 2 T roubleshooting Å W ARNI NG: Only author iz ed technic ians tr ained by HP should repair this equipment . All tr oubleshooting and r e pair pr ocedures ar e detailed to allo w only subass embly-/module-lev el repair .
2–2 Mainte nance and Service Gui de T roubleshooting 2. Select the File , Security , Diagnostics , or System Conf iguration menu. 3. T o close Computer Setup and restart the computer: ❏ Select File > Sav e changes and exit , and then press enter .
T r oubleshooting Maintenance and S ervi ce Guide 2–3 Selectin g from the Securit y Menu Ta b l e 2 - 2 Security Menu Select T o Do This Setup P assword Enter , change, or delete an Setup passw ord. P ower-On P assword Enter , change, or delete a pow er-on password.
2–4 Mainte nance and Service Gui de T roubleshooting Selectin g from the Diagnostic s Menu Ta b l e 2 - 3 Diagnostics Menu Select T o Do This HDD Self-T est Options Run a quick co mprehensiv e self test on hard drives in the system that suppor t the test f eatures.
T r oubleshooting Maintenance and S ervi ce Guide 2–5 Selec ting from th e S ystem Configuration Menu Ta b l e 2 - 4 System Configuration Menu Select T o Do This Language Change the Comp uter Setup language. Boot Options Enable/disab le Mult iBoot, which sets a star tup sequence that can includ e most bootab le devices and media in the system.
2–6 Mainte nance and Service Gui de T roubleshooting 2.2 T roubleshootin g Flo wc har ts Ta b l e 2 - 5 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial T roubleshooting” 2.2 “Flowchart 2.2—No Po wer , P ar t 1” 2.
T r oubleshooting Maintenance and S ervi ce Guide 2–7 Flo wc har t 2. 1—Initial T roubl eshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to “Flowchart 2.
2–8 Mainte nance and Service Gui de T roubleshooting Flo wc har t 2.2—No P ow er , P ar t 1 1. Reset the power cables in the docking device and at the AC outlet. 2. Be sure the AC power source is active. 3. Be sure that the power strip is working.
T r oubleshooting Maintenance and S ervi ce Guide 2–9 Flo wc har t 2.3—No P o wer , P ar t 2 Continued from “Flowchart 2.2—No P ower , Pa r t 1 .
2–10 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2.4—No P ow er , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in computer and at pow er sou rce. Internal or external AC adapter? Done Done Done Done Po we r o n? Pow e r o n? Po we r o n? Plug directly into AC outlet.
T r oubleshooting Maintenance and S ervi ce Guide 2–11 Flowc ha r t 2.5— No P ow er , P ar t 4 Y N Continued from “Flowchart 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open computer . Loose or damaged parts? Y Close computer and retest.
2–12 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2.6—No Vid eo, P art 1 A N Stand-alone or docking device? No video. Replace the following one at a time. T est after each replacement. 1. Cable between computer and computer display (if applicable) 2.
T r oubleshooting Maintenance and S ervi ce Guide 2–13 Flo wc har t 2.7—No Vid eo, P art 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 .
2–14 Maintenance and Serv ice Guide T roubleshooting F lo wcha rt 2. 8— Non fu nct i oni ng Do cki ng D e v ic e (if a pplicable) Y N Reset power cord in docking device and power outlet. N T est replacement docking device with new computer . Check voltage setting on docking device.
T r oubleshooting Maintenance and S ervi ce Guide 2–15 Flo wc har t 2.9—No O peratin g S ystem (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, P a r t 1. ” Reset power cord in docking device and power outlet.
2–16 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2. 1 0—No OS Loa ding , H ard Driv e, Pa r t 1 Go to “Flowchart 2.17—Nonfunctioning Device . ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.
T r oubleshooting Maintenance and S ervi ce Guide 2–17 Flowc h ar t 2. 1 1 —N o O S Lo a din g , H ard D rive, Pa r t 2 Load OS using Operating System disc (if applicable). Continued from “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat hard drive.
2–18 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2. 1 2—N o OS Loadin g, Hard Driv e, Pa r t 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Clean virus. Done N Install OS and reboot.
T r oubleshooting Maintenance and S ervi ce Guide 2–19 Flo wc har t 2. 1 3—No OS Loading , Disk et te Driv e Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot computer .
2–20 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2. 1 4—No OS Loadin g, O pti cal Driv e Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM drive. Install bootable disc and reboot computer . Go to “Flowchart 2.
T r oubleshooting Maintenance and S ervi ce Guide 2–21 Flo wc har t 2. 1 5—No Au dio, P ar t 1 No audio. N Computer in docking device (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to “Flowchart 2.
2–2 2 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2. 1 6 —No Audio, P ar t 2 YN Continued from “Flowchart 2.15—No Audio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T r oubleshooting Maintenance and S ervi ce Guide 2–2 3 Flo wc har t 2. 1 7—Nonfunc tionin g De vice Done Any physical device detected? Y N Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.
2–2 4 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2. 1 8—Nonfunc tioning K e yboard Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external keyboard.
T r oubleshooting Maintenance and Se r vi ce Guide 2–2 5 Flo wc har t 2. 1 9—N onfunc tioning P ointin g De vice Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external pointing device.
2–2 6 Maintenance and Serv ice Guide T roubleshooting Flo wc har t 2.20—No Net wor k/Modem Conne c tion Y Disconnect all power from the computer and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and S ervi ce Guide 3–1 3 I llustra ted P ar ts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers. 3. 1 S erial N umber Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer .
3–2 Mainte nance and Service Gui de Illustr ated P ar ts Catalog 3.2 Comp uter M ajor Com ponents Comp ut er Ma jo r Co mp on en ts.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–3 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components Item Description Spare P ar t Number 1 Display assemb lies (include display c.
3–4 Mainte nance and Service Gui de Illustr ated P ar ts Catalog Com pu ter Major Components.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–5 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 6 T op cover (includes T ouc.
3–6 Mainte nance and Service Gui de Illustr ated P ar ts Catalog Com pu ter Major Components.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–7 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 10 Optical drives (Continued.
3–8 Mainte nance and Service Gui de Illustr ated P ar ts Catalog Com pu ter Major Components.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–9 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number Plastics Kit 403812-001 17a .
3–10 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog Com pu ter Major Components.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–11 Ta b l e 3 - 1 Spare P ar ts: Computer Major Components (Continued) Item Description Spare P ar t Number 23 8-cell, 4.4-hour battery 403808-001 24 Mini PCI communications modules 802.
3–12 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 3. 3 Dis pl ay As semb ly Subcomponents T able 3-2 Display Assemb ly Subcomponent Spare P ar t Number Information Item Description 1a.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–13 3 Display in ver ter boards F or use with dual-lamp displays F or use with single-lamp displays 412268-001 403831-001 4 Display P an.
3–14 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 3.4 P l asti c s Kit T able 3-3 Plastics Kit Spare P ar t Number Information Item Description Spare P ar t Number Plastics Kit Includ.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–15 3.5 Cab le Kit Ta b l e 3 - 4 Cable Kit Spare P ar t Number Information Item Description Spare P ar t Number Cable Kit Includes: 403.
3–16 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 3.6 M a s s S t ora g e D e vi c es Ta b l e 3 - 5 Mass Storage Devices Spare P ar t Number Information Item Description Spare P ar t.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–17 2 Optical drives D VD±RW and CD-R W Double-La yer Combo Drive with LightScribe D VD±RW and CD-R W Double-La yer Combo Drive D VD/C.
3–18 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 3.7 Miscell aneous (N ot I llustra ted) Ta b l e 3 - 6 Miscellaneous (Not Illustrated) Spare P ar t Information Description Spare P a.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–19 P ower supplies 65 watt 403810-001 90 watt non-PFC 408487-001 90 watt PFC 408488-001 Remote TV tuner 408479-001 RF cable 408485-001 .
3–20 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 3.8 Sequen tial P ar t Number Lis ting Ta b l e 3 - 7 Sequential P ar t Number Listing Spare P ar t Number Description 309674-001 USB.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–21 403792-001 802.11a/b/g WLAN Mini PC I communications module f or use in the rest of the world 403796-001 17-inch, WXGA+, TFT , si ng.
3–2 2 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 403809-101 K eyboard f or use in Sweden and Finland 403809-121 K eyboard f or use in French Canada 403810-001 P ower supply , 65 wat.
Illustr ated P ar ts Catalog Maintenance and S ervi ce Guide 3–2 3 403830-001 USB board f or use with HP Pa vilion dv8000 m odels (includes USB board and U SB board cable) 403831-001 Displa y inv er.
3–2 4 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 408484-001 Infrared b laster cable 408485-001 RF cable 408483-001 Infrared USB receiv er 408487-001 90-watt non-PFC A C adapter 4084.
Illustr ated P ar ts Catalog Maintenance and Se r vi ce Guide 3–2 5 417032-001 USB board f or use with HP Pa vilion dv8200 m odels (includes USB board and U SB board cable) 417033-001 LED board f or.
3–2 6 Maintenance and Serv ice Guide Illustr ated P ar ts Catalog 430499-001 AMD T urion 64 ML-40 (2.2-GHz) processor (includes thermal paste) 430855-001 Mobile AMD Sempron 3100 (1.8-GHz) processor (includes thermal paste) 430860-001 Mobile AMD Sempron 3300 (2.
Maintenance and S ervi ce Guide 4–1 4 Remo v al an d Repl acem ent Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Mainte nance and Service Gui de Remo val and R eplacement Pre liminaries 4.2 Ser vice Consi dera tions The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remo val and R eplacement Pr eliminarie s Maintenance and S ervi ce Guide 4–3 4. 3 Pr e v enti ng Damage t o Re mo v able Dri v es Remov able driv es are fragile components that must be handled with care.
4–4 Mainte nance and Service Gui de Remo val and R eplacement Pre liminaries 4.4 Pre v entin g Elec trostati c Dam ag e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remo val and R eplacement Pr eliminarie s Maintenance and S ervi ce Guide 4–5 4.5 P ac k a ging an d T rans por ting Precautions Use the follo wing grounding precautions when packaging and transporting equipment: ■ T o av oid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.
4–6 Mainte nance and Service Gui de Remo val and R eplacement Pre liminaries 4.6 W orks tation Precau tions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with approved static-shielding material (refer to T able 4-2, “Static-Shielding Materials” ).
Remo val and R eplacement Pr eliminarie s Maintenance and S ervi ce Guide 4–7 4.7 Groundin g Eq uipm ent and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system.
4–8 Mainte nance and Service Gui de Remo val and R eplacement Pre liminaries T able 4-1 shows ho w humidity affects the electrostatic v oltage le vels generated by dif ferent activities. T able 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Maintenance and S ervi ce Guide 5–1 5 Remo v al an d Repl acem ent Procedur es This chapter provides remo val and replacement procedures. There are as many 113 scre ws, in 9 dif ferent sizes and types, that may hav e to be removed, replaced, or loosened when servicing the computer .
5–2 Mainte nance and Service Gui de Remo val and R eplacement Pr ocedure s 5 . 1 Serial N umber Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–3 5 .2 Disassem b l y Sequence C hart Use the chart belo w to determine the section number to be referenced when removing computer components. Disassembl y Sequence Char t Section Description # of Screws Remo ved 5.
5–4 Mainte nance and Service Gui de Remo val and R eplacement Pr ocedure s Section Description # of Screws Remo ved 5.11 K eyboard Assemb ly F rame 2 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–5 5 .3 Preparing t he C omp uter for Disasse mbl y Before you begin an y remova l or installation procedures: 1.
5–6 Mainte nance and Service Gui de Remo val and R eplacement Pr ocedure s 4. Remov e the battery by follo wing these steps: a. T urn the computer upside do wn with the front toward you. b . Slide the battery release latch 1 to the left. (The battery disengages from the computer .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–7 5 .4 Hard Driv e 1. Prepare the computer for disassembly (refer to Section 5.
5–8 Mainte nance and Service Gui de Remo val and R eplacement Pr ocedure s 2. Loosen the three black Phillips PM2.5×6.0 scre ws 1 that secure the hard dri ve cover to the computer . 3. Lift the rear edge of the hard dri ve cov er 2 and swing it up and forward and remo ve it.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–9 4. Remov e the two silver Phillips PM2.5×6.0 hard dri ve retention scre ws 1 that secure each hard drive to the computer . 5. Slide the hard dri ve 2 aw ay from the hard drive connector .
5–10 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 7. Remov e the four Phillips PM3.0×4.0 hard drive frame scre ws 1 that secure the hard drive frame to the hard dri ve. 8. Lift the hard dri ve straight up 2 to remove if from the hard dri ve frame.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–11 5. 5 C o m p u t e r F e e t The computer feet are adhesi ve-backed rubber pads. The feet are included in the Plastics Kit, spare part number 403812-001. Replac ing the Com puter Feet 5.
5–12 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. Loosen the two black Phillips PM2.5×6.0 scre ws 1 that secure the memory/Mini PCI module compartment cov er to the computer . 4. Lift the right side of the cov er 2 and swing it up and to the left and remov e it.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–13 5. Loosen the two Phillips PM2.5×4.0 scre ws 1 that secure the memory shield to the computer . 6. Lift the right side of the memory shield 2 and swing it to the left as far as it will go.
5–14 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 7. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The edge of the module opposite the socket rises a way from the computer .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–15 5 .7 M ini PCI Communica tions Module 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the memory/Mini PCI module compartment cover ( Section 5.6 ). Mini PCI Communications Module Spare P ar t Number Information 802.
5–16 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s ✎ Before disconnecting the antenna cables, make note of which cable is attached to which antenna clip on the Mini PCI communications module. 3. Disconnect the auxiliary and main antenna cables 1 from the Mini PCI communications module.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–17 5. 8 R TC B a t t e r y 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the memory/Mini PCI module compartment cover ( Section 5.6 ). 3. Remov e the Mini PCI communications module ( Section 5.
5–18 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 4. Remov e the R TC battery from the socket on the system board. Re mov ing the RT C Bat tery Re verse the abov e procedure to install an R TC battery .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–19 5 .9 Optical Driv e 1. Prepare the computer for disassembly ( Section 5.3 ).
5–20 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the Phillips PM2.5×13.0 screw 1 that secures the optical dri ve to the computer . 4. Insert a thin tool, such as an unbent paper clip 2 , into the media tray release hole and release the media tray .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–21 5. 1 0 Sw i t c h C ove r 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the two Phillips PM2.5×13.0 screws 1 and the three Phillips PM2.5×4.0 scre ws 2 that secure the switch cover to the computer .
5–2 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. T urn the computer display-side up with the front to ward you. 4. Open the computer as far as possible. 5. Insert a flat-bladed scre wdri ver under the display hinge cove r sections 1 of the switch cov er .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–2 3 5. 1 1 Ke y b o a r d A s s e m b l y F r a m e 1. Prepare the computer for disassembly ( Section 5.3 ). 2. Remov e the memory/Mini PCI module compartment cover ( Section 5.
5–2 4 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 7. T urn the computer display-side up with the front to ward you. 8. Open the computer as far as possible. 9. Lift and hold the rear edge of the ke yboard until the LED board cable connector is accessible.
Re moval and R eplacement Pr ocedures Maintenance and Se r vi ce Guide 5–2 5 10. Release the zero insertion force (ZIF) connector 1 to which the LED board cable is connected and disconnect the cable 2 .
5–2 6 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 11. Swing the ke yboard assembly frame 1 forward until the assembly rests on the palm rest. 12. Release the ZIF connector to which the ke yboard cable 2 is attached and disconnect the ke yboard cable 3 .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–2 7 5 . 1 2 LED Board 1. Prepare the computer for disassembly ( Section 5.3 ) and then remov e the following components: a. Memory/Mini PCI module compartment cov er ( Section 5.
5–2 8 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the four Phillips PM2.5×4.0 screws 1 that secure the LED board to the ke yboard frame. 4. Remov e the LED board 2 . Re mov ing the LED Board Re verse the abov e procedure to install the LED board.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–2 9 5. 1 3 Ke y b o a r d 1. Prepare the computer for disassembly ( Section 5.3 ) and then remov e the following components: a. Memory/Mini PCI module compartment cov er ( Section 5.
5–30 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. Remov e the fi ve Phillips PM2.5×4.0 scre ws 1 that secure the ke yboard to the keyboard frame. 4. Remov e the keyboard 2 . Re mov ing the K ey board Re verse the abov e procedure to install the keyboard.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–31 5 . 1 4 Di s pla y Assembl y 1. Prepare the computer for disassembly ( Section 5.
5–3 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 3. Disconnect the auxiliary and main antenna cables from the Mini PCI communications module.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–3 3 4. Remov e the switch cover ( Section 5.10 ). 5. Remov e the keyboard assembly frame ( Section 5.11 ). 6. Disconnect the display cable 1 from the system board. 7. Remov e the wireless antenna cables from the clips 2 in the top cov er .
5–34 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s Ä CAUT I ON: Su ppor t the display as sembly whe n remo ving the follo w ing scr ew s. F ailure to su ppor t the display as sembly can r esult in damage to the display a ssembly and other comput er components.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–3 5 Display Assemb ly Subcomponent Spare P ar t Number Information Displa y Plastics Kits F or use with dual-lamp displays F o.
5–3 6 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 10. Remov e the six rubber screw co vers 1 and 2 and the six Phillips PM2.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–3 7 11. Flex the inside edges of the left and right sides 1 and the top and bottom sides 2 of the display bezel until the bezel disengages from the display assembly . 12. Remov e the display bezel 3 .
5–38 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 13. Disconnect the follo wing cables: 1 Display panel cable 2 Light sensor cable 3 Display in verter cable Disconnecting th.
Re moval and R eplacement Pr ocedures Maintenance and Se r vi ce Guide 5–3 9 14. Remov e the two Phillips PM2.5×4.0 screws 1 and the two Phillips PM2.5×7.0 scre ws 2 that secure the display panel to the display enclosure. 15. Remov e the display panel 3 .
5–40 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 16. Remov e the four Phillips PM2.0×4.0 screws 1 that secure each display hinge to the display panel.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–41 18. Remov e the Phillips PM2.0×4.0 screw 1 that secures the display in verter board to the display enclosure. 19. Swing the top edge of the board 2 up and forward and re move i t.
5–4 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 20. Release the retention tabs 1 b uilt in to the display enclosure lining that secure the wireless antenna cables to the display enclosure. 21. Detach the wireless antenna transcei vers 2 from the display enclosure.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–4 3 5. 1 5 Top C ove r 1. Prepare the computer for disassembly ( Section 5.3 ) and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
5–44 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 2. Release the ZIF connector to which the T ouchPad cable 1 is connected and disconnect the T ouchPad cable 2 from the system board. ✎ The T ouchPad cable is included in the Cable Kit, spare part number 403814-001.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–4 5 4. Remov e the two Phillips PM2.5×4.0 screws 1 and three silver Phillips PM2.
5–46 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. Remov e the fi ve Phillips PM2.5×13.0 screws that secure the top cov er to the computer .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–4 7 6. T urn the computer right-side up with the front to ward you. 7. Remov e the nine silver Phillips PM2.
5–48 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 8. Remov e the six Phillips PM2.5× 13.0 screws that secure the top cov er to the computer .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–4 9 9. Lift up the rear edge of the top cov er 1 until it disengages from the base enclosure. 10. Lift the top cov er 2 straight up and remove it. Re mov ing the T op Co ver Re verse the abov e procedure to install the top cover .
5–50 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 1 6 Sys t e m B o a r d ✎ When replacing the system board, ensure that the follo w ing components are remov ed from the defectiv e system board and installed on the replacement system board: ■ Memory modules ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–51 2. Press in on the ExpressCard slot bezel 1 to release it. 3. Remov e the ExpressCard slot bezel 2 . ✎ The ExpressCard slot bezel is included in the Plastics Kit, spare part number 403812-001.
5–5 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 4. Remov e the two silver Phillips PM2.5×6.0 scre ws 1 that secure the display hinge support bracket to the computer . 5. Remov e the display hinge support bracket 2 . ✎ The display hinge support bracket is included in the Plastics Kit, spare part number 403816-001.
Re moval and R eplacement Pr ocedures Maintenance and Se r vi ce Guide 5–5 3 6. Remov e the following scre ws: 1 One Phillips PM2.5×9.0 scre w that secures the system board to the base enclosure 2 Four silv er Phillips PM2.5×6.0 screws that secure the system board to the base enclosure 3 One Phillips PM2.
5–54 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 8. Disconnect the follo wing cables from the system board: 1 Modem cable 2 Bluetooth module cable 3 USB board cable Disconn.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–5 5 9. Lift the right side of the system board 1 until the right side of the board is clear of the base enclosure. 10. Make sure the PC Card eject b utton 2 is depressed and clears the base enclosure.
5–5 6 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 12. Remov e the optical driv e connector board from the system board. ✎ The optical dri ve connector board is av ailable using spare part numbers 403829-002 (for use with HP Pa vilion dv8000 models) and 417031-001 (for use with HP Pa vilion dv8200 models).
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–5 7 5 . 1 7 Bluetoot h Module 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
5–5 8 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 2. Remov e the two Phillips PM2.0×4.0 screws 1 that secure the Bluetooth module to the base enclosure 3. Remov e the Bluetooth module from the base enclosure 2 . 4. Disconnect the Bluetooth module cable 3 from the Bluetooth module.
Re moval and R eplacement Pr ocedures Maintenance and Se r vi ce Guide 5–5 9 5. Slide and hold the battery release latch acuator 1 to the right. 6. Slide the Bluetooth module cable 2 through the hole in the battery release latch actuator 3 and the clips in the base enclosure.
5–60 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5 . 1 8 Mo dem Con nector Cable ✎ The modem connector cable is included in the Cable Kit, spare part number 403814-001. 1. Prepare the computer for disassembly ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–61 2. Remov e the modem connector 1 from the clip 2 in the base enclosure. 3. Remov e the modem connector cable from the routing channel 3 in the base enclosure. Re mov ing the Modem Connector C able Re verse the abov e procedure to install the modem connector cable.
5–6 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 1 9 U S B B o a r d 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–6 3 2. Remov e the USB cable from the routing clips 1 in the base enclosure. 3. Remov e the USB board 2 from the base enclosure. 4. Disconnect the USB board cable 3 from the USB board.
5–64 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 2 0 S p e a ke r s 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–6 5 2. Disconnect the speaker cable from the system board. Disconnec ting the Speaker C able 3.
5–66 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 4. Remov e the two silver Phillips PM2.5×6.0 scre ws 1 that secure the speaker to the system board. 5. Slide the speaker 2 forward until it clears the system board. Re mov ing the Speak er Re verse the abov e procedure to install the speaker .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–6 7 5 .2 1 Hea t Sink 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
5–6 8 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 2. T urn the system board upside do wn with the expansion port 2 to ward you. 3. Remov e the four silver Phillips PM2.5×6.0 scre ws 1 that secure the heat sink to the system board.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–6 9 ✎ The thermal paste should be thoroughly cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is remov ed. Thermal paste should be reapplied to both surfaces before the heat sink is reinstalled.
5–7 0 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 22 P ro c e s s o r 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–71 2. Slide the tip of the processor socket release arm 1 forw ard until it clears the notch 2 on the processor socket. 3. Swing the processor socket release arm forward 3 as fa r as it will go.
5–7 2 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 23 Fa n A s s e m b l y 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–7 3 2. Disconnect the fan cable 1 and the po wer connector cable 2 from the system board. 3. Remov e the following scre ws: 3 One Phillips PM2.5×4.0 scre w that secures the expansion port bracket and fa n assembly to the system board 4 T wo slotted M1.
5–7 4 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 4. Slide the expansion port 2 bracke t 1 away from the system board. 5. Remov e the fan assembly 2 .
Re moval and R eplacement Pr ocedures Maintenance and S ervi ce Guide 5–7 5 ✎ If necessary , perform the following steps to remo ve the po wer connector cable from the fan assembly . ✎ The po wer connector cable is included in the Cable Kit, spare part number 403814-001.
5–7 6 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 5. 24 P C C a r d A s s e m b ly 1. Prepare the computer for disassembly ( Section 5.3 ), and then remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Memory/Mini PCI module compartment co ver ( Section 5.
Re moval and R eplacement Pr ocedures Maintenance and Se r vi ce Guide 5–7 7 2. T urn the system board upside do wn with the audio jacks, USB ports, and external monitor port to ward you. 3. Remov e the two Phillips PM2.0×4.0 screws that secure the PC Card assembly to the system board.
5–7 8 Maintenance and Serv ice Guide Remo val and R eplacement Pr ocedure s 4. T urn the system board right-side up with the audio jacks, USB ports, and external monitor port to ward you. 5. Disengage the hooks 1 on the PC Card assembly from the slots 2 on the PC Card connector and remov e the PC Card assembly 3 from the system board.
Maintenance and S ervi ce Guide 6–1 6 Spec ifica tions This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Computer Dimensions Metric U .S. Height F ront Rear Width Depth 3.76 cm 4.62 cm 39.68 cm 28.19 cm 1.48 in 1.82 in 15.
6–2 Mainte nance and Service Gui de Spe cificat ion s Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10% to 90% 5% to 95% Maximum altitude (unpressurized) Operating (14.
Spe cificat ion s Maintenance and S ervi ce Guide 6–3 Ta b l e 6 - 2 17.0-inch, WSXGA+, BrightVie w Display Dimensions Height Width Diagonal 23.00 cm 36.80 cm 43.40 cm 9.06 in 14.49 in 17.09 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
6–4 Mainte nance and Service Gui de Spe cificat ion s Ta b l e 6 - 3 17.0-inch, WXGA+, BrightVie w Display Dimensions Height Width Diagonal 23.00 cm 36.80 cm 43.40 cm 9.06 in 14.49 in 17.09 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
Spe cificat ion s Maintenance and S ervi ce Guide 6–5 Ta b l e 6 - 4 Hard Drives 100-GB* 80-GB* 80-GB* Dimensions Height Width We i g h t 9.5 mm 70 mm 102 g 9.
6–6 Mainte nance and Service Gui de Spe cificat ion s 60-GB* 60-GB* 40-GB* Dimensions Height Width We i g h t 9.5 mm 70 mm 102 g 9.5 mm 70 mm 99 g 9.
Spe cificat ion s Maintenance and S ervi ce Guide 6–7 Ta b l e 6 - 5 Primary 8-cell, Li-Ion Batter y Dimensions Height Width Depth We i g h t 2.00 cm 9.40 cm 13.40 cm 0.34 kg 0.79 in 3.70 in 5.28 in 0.75 lb Energ y V oltage Amp-hour capacity W att-hour capacity 11.
6–8 Mainte nance and Service Gui de Spe cificat ion s Ta b l e 6 - 6 D VD/CD-R W Combo Drive Applicable disc Read: D VD-R, D VD-R W , D VD-ROM (D VD-5, D VD-9, D VD-10, D VD-18), CD-ROM (Mode 1 and .
Spe cificat ion s Maintenance and S ervi ce Guide 6–9 Ta b l e 6 - 7 DV D ± RW and CD-R W Double-Layer Combo Drive Applicable disc Read: D VD-R, D VD-R W , D VD-ROM (D VD-5, D VD-9, D VD-10, D VD-1.
6–10 Maintenance and Serv ice Guide Spe cificat ion s Data transfer rate CD-R (16X) CD-R W (8X) CD-ROM (24X) DV D ( 8 X ) D VD-R (4X) DV D - R W ( 2 X ) Multiword DMA mode 2 2,400 KB/s (150 KB/s at .
Spe cificat ion s Maintenance and S ervi ce Guide 6–11 Disc thickness 1.2 mm (0.047 in) T rack pitch 0.74 µm Access time CD D VD Random Full stroke < 175 ms < 285 ms < 230 ms < 335 ms A u dio output level A udio-out, 0.
6–12 Maintenance and Serv ice Guide Spe cificat ion s Ta b l e 6 - 9 System DMA Hard ware DMA System Function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* A vailab le for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller ca n use DMA 1, 2, or 5.
Spe cificat ion s Maintenance and S ervi ce Guide 6–13 T able 6-10 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 Standard 101-/102-K ey or Microsoft Natural K eyboard IRQ2 C.
6–14 Maintenance and Serv ice Guide Spe cificat ion s IRQ11 TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS/2 T ouchP ad IRQ13 Numeric data processor IRQ14 Primar y IDE channel IRQ15 Secondar y IDE channel *Def ault configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none.
Spe cificat ion s Maintenance and S ervi ce Guide 6–15 T able 6-11 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no .
6–16 Maintenance and Serv ice Guide Spe cificat ion s I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Spe cificat ion s Maintenance and S ervi ce Guide 6–17 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F Unused 320 - 36F Unused 370 - 3.
6–18 Maintenance and Serv ice Guide Spe cificat ion s T able 6-12 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memor y 48.
Maintenance and S ervi ce Guide A–1 A Scre w List ing This appendix provides specif ication and reference information for the scre ws and screw locks used in the computer . All screws listed in this appendix are av ailable in the Computer Scre w Kit, spare part number 403813-001, and the Display Scre w Kit, spare part number 403886-001.
A–2 Mainte nance and Service Gui de Scr ew Listin g Black Phillip s P M2 .5×6 .0 S cr ew L ocations Ta b l e A - 2 Black Phillips PM2.5×6.0 Scre w Color Qty .
Scr ew Listin g Maintenance and S ervi ce Guide A–3 Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 4 screws that secure the hard driv e to the computer (documented in Section 5.
A–4 Mainte nance and Service Gui de Scr ew Listin g Silv er Phillips P M2 .5×6 .0 Sc re w Locati on Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the k eyboard asse mbly to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–5 Silv er Phillips P M2 .5×6 .0 Sc re w Locati on Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the displa y asse mbly to the computer (documented in Section 5.
A–6 Mainte nance and Service Gui de Scr ew Listin g Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 3 screws that secure the top co ve r to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–7 Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 8 screws that secure the top co ve r to the computer (documented in Section 5.
A–8 Mainte nance and Service Gui de Scr ew Listin g Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the base enclosur e support brack et to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–9 Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 4 screws that secure the system boar d to the computer (documented in Section 5.
A–10 Maintenance and S er vi ce Guide Scr ew Listin g Philli ps P M 2 .5×6. 0 Scre w Locations Ta b l e A - 3 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the speak er to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–11 Silv er Phillips P M2 .5×6 .0 Sc re w Locati ons Ta b l e A - 3 Silver Phillips PM2.5×6.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 29 6.0 mm 2.5 mm 4.5 mm Where used: 4 screws that secure the heat sink to the computer (documented in Section 5.
A–12 Maintenance and S er vi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×4.0 Screw Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the memory shie ld to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–13 Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: 3 screws that secure the s witch co v er to the computer (documented in Section 5.
A–14 Maintenance and S er vi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: 1 F our screws that secure the LED boa rd to the ke yboard frame (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–15 Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the displa y panel to the display enclosure (documented in Section 5.
A–16 Maintenance and S er vi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Scr ew L ocations Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the top co ve r to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–17 Phillips P M2 .5×4. 0 Scr ew L ocation Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the connector b oard to the computer (documented in Section 5.
A–18 Maintenance and S er vi ce Guide Scr ew Listin g Phillips P M2 .5×4. 0 Scr ew L ocation Ta b l e A - 4 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 20 4.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the f an assembly and e xpansion por t brac ket to the system board (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–19 Phillips P M2 .5×13 .0 Scr ew L o cations Ta b l e A - 5 Phillips PM2.5×13.0 Screw Color Qty . Length Thread Head Width Black 15 13.0 mm 2.5 mm 4.5 mm Where used: 1 One screw that secures the optical drive to the computer (documented in Section 5.
A–20 Maintenance and S er vi ce Guide Scr ew Listin g Phillips P M2 .5×13 .0 Scr ew L o cation Ta b l e A - 5 Phillips PM2.5×13.0 Screw (Continued) Color Qty . Length Thread Head Width Black 15 13.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the k eyboard a ssemb ly to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–21 Phillips P M2 .5×13 .0 Scr ew L o cations Ta b l e A - 5 Phillips PM2.5×13.0 Screw (Continued) Color Qty . Length Thread Head Width Black 15 13.0 mm 2.5 mm 4.5 mm Where used: 5 screws that secure the top co ve r to the computer (documented in Section 5.
A–2 2 Main tenance and Servi ce Guide Scr ew Listin g Phillips P M2 .5×13 .0 Scr ew L o cations Ta b l e A - 5 Phillips PM2.5×13.0 Screw (Continued) Color Qty . Length Thread Head Width Black 15 13.0 mm 2.5 mm 4.5 mm Where used: 6 screws that secure the top co ve r to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–2 3 Philli ps P M 2 .5×9 .0 Scr ew Locations Ta b l e A - 6 Phillips PM2.5×9.0 Screw Color Qty . Length Thread Head Width Black 6 9.0 mm 2.5 mm 4.5 mm Where used: 5 screws that secure the displa y asse mbly to the computer (documented in Section 5.
A–2 4 Maintenance and Se r vi ce Guide Scr ew Listin g Philli ps P M 2 .5×9 .0 Scr ew Location Ta b l e A - 6 Phillips PM2.5×9.0 Screw (Continued) Color Qty . Length Thread Head Width Black 6 9.0 mm 2.5 mm 4.5 mm Where used: One screw that secures the system bo ard to the computer (documented in Section 5.
Scr ew Listin g Maintenance and Se r vi ce Guide A–2 5 Phillips P M2 .5×7 .0 Sc re w Locations Ta b l e A - 7 Phillips PM2.5×7.0 Screw Color Qty . Length Thread Head Width Black 10 7.0 mm 2.5 mm 4.5 mm Where used: 6 screws that secure the displa y bezel to the displa y assembly (documented in Section 5.
A–2 6 Maintenance and Se r vi ce Guide Scr ew Listin g Phillips P M2 .5×7 .0 Sc re w Locations Ta b l e A - 7 Phillips PM2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 10 7.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the displa y panel to the display enclosure (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–2 7 Phillips P M2 .5×7 .0 Sc re w Locations Ta b l e A - 7 Phillips PM2.5×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 10 7.0 mm 2.5 mm 4.5 mm Where used: 2 screws that secure the f an assembly to the system board (documented in Section 5.
A–2 8 Maintenance and Se r vi ce Guide Scr ew Listin g Phillips P M2 .0×4. 0 Scr ew L ocations Ta b l e A - 8 Phillips PM2.0×4.0 Screw Color Qty . Length Thread Head Width Black 13 4.0 mm 2.0 mm 4.0 mm Where used: 8 screws that secure the displa y hinges to the display panel (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–2 9 Phillips P M2 .0×4. 0 Scr ew L ocation Ta b l e A - 8 Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 13 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the displa y inv er ter to the displa y enclosure (documented in Section 5.
A–30 Maintenance and Se r vi ce Guide Scr ew Listin g Phillips P M2 .0×4. 0 Scr ew L ocations Ta b l e A - 8 Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 13 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the Bluetooth mo dule to the computer (documented in Section 5.
Scr ew Listin g Maintenance and S ervi ce Guide A–31 Phillips P M2 .0×4. 0 Scr ew L ocations Ta b l e A - 8 Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 13 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the PC Card asse mb ly to the system board (documented in Section 5.
A–3 2 Maintenance and Se r vi ce Guide Scr ew Listin g Slotted M1. 5×9 .0 Sc re w Locatio ns Ta b l e A - 9 Slotted M1.5×9.0 Screw Color Qty . Length Thread Head Width Silver 2 9.0 mm 1.5 mm 4.0 mm Where used: 2 screws that secure the f an assembly to the system board (documented in Section 5.
Maintenance and S ervi ce Guide B–1 B Soft w are Upd a te and Reco v er y Updat ing So ft w ar e Updated versions of the softw are provided with your computer may be av ailable on the HP W eb site. Most software and BIOS upda tes on the HP W eb site are packaged in compressed files called SoftP aqs .
B–2 Maint enance and Service Gui de Softw are Update and R ecov er y Updating t he BIOS T o determine whether av ailable BIOS updates contain later BIOS versions than those currently installed on the computer , you need to kno w the version of the system BIOS currently installed.
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–3 T o download a BIOS update: 1. Access the page on the HP W eb site that provides software for your computer: Select Start > Help and Support , and then select the software and dri vers update.
B–4 Maint enance and Service Gui de Softw are Update and R ecov er y 3. Double-click the file that has an .e xe extension (for e xample, filename .e xe). The BIOS installation begins. 4. Complete the installation by follo wing the instructions on the screen.
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–5 6. Double-click the file that has an .e xe extension (for e xample, filename .e xe). The installation begins. 7. Complete the installation by follo wing the instructions on the screen.
B–6 Maint enance and Service Gui de Softw are Update and R ecov er y Ba c king U p Y our Informa tion When to Ba ck U p ■ On a regularly scheduled basis. ✎ Set reminders to back up your information periodically . ■ Before the computer is repaired or restored.
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–7 Us ing S y stem Re stor e P oin ts When you back up your system, you are creating a system restore point. A system restore point allo ws you to save and name a snapshot of your hard dri ve at a specific point in time.
B–8 Maint enance and Service Gui de Softw are Update and R ecov er y Restore to a Pr ev ious D ate and Time T o rev ert to a restore point (creat ed at a previous date and time), when the computer was functioning optimally: 1. Select Start > Help and Support , and then click S ystem Restore .
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–9 ■ Number each disc before inserting it into the computer optical dri ve. ■ If necessary , you can exit the program before you ha ve finished creating the reco very discs.
B–10 Maintenance and S er vi ce Guide Softw are Update and R ecov er y Rein s tal li ng So ft ware Prog ram s an d Drivers If a program or dri ver preinstalled at the factory is accidentally erased or is damaged, the Application and Dri ver Recov ery tool allo ws you to reinstall it.
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–11 2. Select Start > All Programs > System Reco very > A pplication and Driver Recove ry . The Application and Dri ver Recov ery tool opens. 3. Select A pplication Installation or Driver Installation , and then click Next .
B–12 Maintenance and S er vi ce Guide Softw are Update and R ecov er y Reco v ering from the Recov ery Dis cs T o restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first reco very disc into the optical dri ve and restart the computer .
Softwar e Update and Reco very Maintenance and S ervi ce Guide B–13 a. Click Adv anced Options on the System Recovery screen. b. S e l e c t Destructive Recovery and follo w the on-screen instructions.
B–14 Maintenance and S er vi ce Guide Softw are Update and R ecov er y Upda ting Reins talled Sof t w are After you perform a system recov ery , connect to the Internet to update all reinstalled software. T o access update links for th e operating system and other software pro vided on your computer: » Select Start > Help and Support .
Maintenance and S ervi ce Guide C–1 C Disp l ay Compon ent Recy c lin g Å W ARNI NG: The backli ght contains merc ury . Cauti on should be ex er cised w hen remo ving and handling the bac klight to a void damaging this component and cau sing exposur e to the merc ury .
C–2 Main tenance and Servi ce Guide Display C omponent Recy cling This appendix provides disassembl y instructions for the display assembly . The display assembly must be disassembled to gain access to the backlight 1 and the LCD panel 2 . ✎ Disassembly procedures dif fer from one display assembly to another .
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–3 Perform the follo w ing steps to disassemble the display assembly: 1. Remov e all screw co vers 1 and screws 2 that secure the display bezel to the display assembly .
C–4 Main tenance and Servi ce Guide Display C omponent Recy cling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly . 3. Remov e the display bezel 3 .
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–5 4. Disconnect all LCD panel cables 1 from the display in verter and remov e the in verter 2 .
C–6 Main tenance and Servi ce Guide Display C omponent Recy cling 5. Remov e all screws 1 that secure the LCD panel to the display enclosure. 6. Remov e the LCD panel 2 from the display enclosure.
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–7 7. T urn the LCD panel upside do wn. 8. Remov e all screws that secure the LCD panel frame to the LCD panel.
C–8 Main tenance and Servi ce Guide Display C omponent Recy cling 9. Use a sharp-edged tool to cut the tape 1 that secures the side of the LCD panel to the LCD panel frame.
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–9 11. Remov e the screws 1 that secure the backlight cov er to the LCD panel. 12. Lift the top edge of the backlight cov er 2 and swing it forward.
C–10 Maint enance and Service Gui de Display C omponent Recy cling 14. T urn the LCD panel right-side up. 15. Remov e the backlight cables 1 from the clip 2 in the LCD panel.
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–11 16. T urn the LCD panel upside do wn. 17. Remov e the backlight frame from the LCD panel.
C–12 Maint enance and Service Gui de Display C omponent Recy cling Å W ARNI NG: The backli ght contains merc ury . Cauti on should be ex er cised w hen remo ving and handling the bac klight to a void damaging this component and cau sing exposur e to the merc ury .
Display C omponent Rec yc ling Maintenance and S ervi ce Guide C–13 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the LCD rear panel. 21. Release the LCD panel 3 from the LCD rear panel.
C–14 Maint enance and Service Gui de Display C omponent Recy cling 23. Remov e the LCD panel. Re mov ing the L CD P anel 24. Recycle the backlight and LCD panel.
Maintenance and S ervi ce Guide D–1 D Conn ec tor P in A ssi gnm ents Ta b l e D - 1 A udio-Out (Headphone) Pin Signal Pin Signal 1 A udio out, left channel 3 Ground 2 A udio out, r ight channel.
D–2 Maintenance and Se r vi ce Guide Connec tor Pin Assi g nments Ta b l e D - 2 A udio-In (Microphone) Pin Signal Pin Signal 1 A udio signal in 3 Ground 2 A udio signal in Ta b l e D - 3 Universal .
Connec tor P in Assignments Maintenance and S ervi ce Guide D–3 Ta b l e D - 4 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4.
D–4 Maintenance and Se r vi ce Guide Connec tor Pin Assi g nments Ta b l e D - 5 RJ-45 (Network) Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receive – 3 Receive + 7 Unused 4 Unu.
Connec tor P in Assignments Maintenance and S ervi ce Guide D–5 Ta b l e D - 6 RJ-11 (Modem) Pin Signal Pin Signal 1 Unused 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused.
D–6 Maintenance and Se r vi ce Guide Connec tor Pin Assi g nments Ta b l e D - 7 S-Video-Out Pin Signal Pin Signal 1 S-VHS color (C) signal 5 TV -CD 2 Composite video signal 6 S-VHS intensity ground.
Maintenance and S ervi ce Guide E–1 E P o w er C ord Set Requirem ents 3-Con duc tor P o wer Cord Set The wide range input feature of the computer permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C.
E–2 Maintenance and Serv ice Guide P owe r Cord Set Requir ements Gen eral Requirements The requirements listed belo w are applicable to all countries. ■ The length of the po wer cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft).
P ow er Cord Set Requir ements Maintenance and S ervi ce Guide E–3 Countr y- Spec ifi c Requirements 3-Conductor P ower Cor d Set Requirements Country/Region Accredited Agency Applicable Note Number.
E–4 Maintenance and Serv ice Guide P owe r Cord Set Requir ements Ko r e a E K 4 The Netherlands KEMA 1 Norwa y NEMK O 1 P eople’ s Republic of China CCC 5 Sweden SEMK O 1 Switzerland SEV 1 T aiwan BSMI 4 United Kingdom BSI 1 United States UL 2 ✎ NOTES: 1.
Maintenance and S ervi ce Guide Index–1 Ind e x 1394 port 1–11 A all-in-one media cable, spare part number 3–18 , 3–20 analog TV tuner, spare part number 3–18 , 3–23 arrow keys 1–15 audi.
Index–2 Maintenance and S er vi ce Guide Index composite S-Video and audio cable, spare part number 3–18 , 3–23 computer feet illustrated 3–14 locations 5–11 Computer Setup Advanced Menu 2.
Index Maintenance and S ervi ce Guide Index–3 DVB-T TV tuner antenna, spare part number 3–18 , 3–24 DVB-T TV tuner, spare part number 3–18 , 3–24 DVD/CD-RW Combo Drive precautions 4–3 remo.
Index–4 Maintenance and S er vi ce Guide Index nonfunctioning docking device 2–14 nonfunctioning keyboard 2–24 nonfunctioning pointing device 2–25 fn key 1–15 front components 1–6 G ground.
Index Maintenance and S ervi ce Guide Index–5 memory module removal 5–11 spare part numbers 3–11 , 3–21 , 3–23 , 5–11 memory shield, release 5–13 memory/Mini PCI module compartment cover.
Index–6 Maintenance and S er vi ce Guide Index power connector locations 1–10 spare part numbers 3–18 , 3–24 power connector cable illustrated 3–15 removal 5–75 power cord set requirements.
Index Maintenance and S ervi ce Guide Index–7 serial number 3–1 , 5–2 service considerations 4–2 speakers location 1–7 removal 5–64 spare part number 3–5 , 3–22 , 5–64 specifications.
Index–8 Maintenance and S er vi ce Guide Index U Universal Serial Bus (USB) port location 1–9 , 1–11 pin assignments D–2 unknown password 1–4 USB board removal 5–62 spare part numbers 3–.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) DV8000 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) DV8000 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) DV8000, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) DV8000 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) DV8000, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) DV8000.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) DV8000. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) DV8000 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
