Manuel d'utilisation / d'entretien du produit C2M21UA du fabricant HP (Hewlett-Packard)
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HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting re ference used for maintaining and servicing the computer.
© Copyright 2012 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.
Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of overheating the computer, do not place the computer directly on you r lap or obstruct the computer air vents.
iv Safety warning notice.
Table of contents 1 Product description .................... ........... .............. ............. ............... ........... ................ .... ... 1 2 External component identification ............... .......... ............ ......... .......
Equipmen t guidelines .......... ............. ............ .............. ............ .... 27 Component r eplacement pr ocedures .. ........................................................... ........................... 28 Serial nu mber ........ ..
Creating recovery media ....... ............ ........... .............. .......... ............. ........... ............ 73 Restore an d recove ry .......... .......... .......... ............ ........... ............ ........... ............. ......
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1 Product description Category Descri ption AMD UMA HP Pavilion G 6 Notebook PC √ Processo rs AMD C60 1.333 GHz/1.0 GHz, 1 M B L2 cache, 10666 M Hz), Dual 9 W √ AMD E300 (1.3 GHz, 1 MB L2 cache, 10 666 MHz), Dual 18 W √ Chipset AMD A50M FCH √ Graphic s AMD Radeon HD 6290 √ AMD Radeon HD 6310 √ Panel 39.
Category Descri ption AMD UMA Integrated wireless local area network (WLAN) options by way of wireless module and 1wireless anten nas built into display assembly √ Supports the following WLAN formats : (802.
Category Descri ption AMD UMA Optical drive √ WLAN cards √ 3.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c , and then select Co ntrol Panel . 2. Select System and Security , and then in the System area, clic k Device Manager .
Component Des cription (4) Power connector Connects an AC adapter. (5) Security cable slot Attaches an optional security cable to the com puter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Component Des cription (6) Audio-out (headphone) jack Connects option al powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headph ones, earbuds, or a headset.
Display Component Des cription (1) WLAN antennas (1)* Send and receive wirele ss signals to communicate with wireless local area networks (WLANs). (2) Internal microphone (1) Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
Top TouchPad Component D escription (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on . (2) TouchPad on/off button Turns the TouchPad on or off. (3) Left TouchPad button Functions like th e left button on an external mouse.
Lights Component Des cription (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light White: Caps lock is on , which switches the keys to all capital letters. (3) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the butt on briefly to initiate Sleep (disabled by default). ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys Component Des cription (1) esc key Displays system in formation when pressed in combination with the fn key. (2) Windows logo key Displays the Windows Start menu. (3) Windows applications key Displays a shortc ut menu for items beneath the curs or.
Bottom Component Des cription (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components . NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the compu ter.
Computer major components 14 Chapter 3 Illustra ted parts ca talog.
Item Desc ripti on Spare part number (1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) displ ay assembly: NOTE: For more information on the display assembly internal component spare part information, see Displ ay assembly component s on page 17 .
Item Desc ripti on Spare part number (18) Hard drive Supports the following 9.5 mm / 7.0 mm , 6.35 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm 634862-001 ● Hard Drive Hardware Kit (not illustrate d, incl udes bracket and screws).
Display assembly components Item Desc ription Spare part number (1) Display bezel ● Black 639509-001 ● For use in Compaq computer models 701766-001 ● For use in HP computer models 701882-001 (2) Webcam module (high definition) 708150-001 (3) 39.
Item Desc ription Spare part number 701878-001 (8) Display back cover (includes logo): ● For use in charcoal grey computer models 639501-001 ● For use in Pacific blue Compaq computer models 701880.
Mass storage devices Item Description Spare part number (1) Hard drive Supports the following 9.5 mm , 6.3 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm 634862-001 Hard Drive Hardware Kit (not illustrated, includes bracket and screws) 640878-001 (2) Optical drive (select models only), (12.
Miscellaneous parts Description Spare p art number AC adapters ● 65 W AC adapter 609939-001 Power cord, AC, 3 wi re, black, 1.83-m 490371-001 Thermal pads kit 634366-001 Screw kit ● Phillips 2.0 x 2.0 (pan head) screw ● Phillips 3.0 x 1.5 screw ● Phillips 3.
Sequential part number listing Spare part number Description 449137-001 RTC battery (includes mounting adhesive) 490371-001 Power cord, AC, 3 wire, black, 1.83-m 593553-001 Battery, 6-cell, 2. 20 Ah, 47 Wh 609939-001 65 W AC adapter 634366-001 Thermal pads kit 634862-001 320 GB, 7200 rpm, 7.
Spare part number Description 657145-001 Fan/heat sink assembly (includes replacement thermal material) for use in AMD A50M UMA computer models 660833-001 DVD±RW and CD-RW SuperMu lti Double-Layer Combo Drive 691415-001 WLAN 802.
4 Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are ne eded to comple te the removal and replacement procedures: ● Flat-bladed screwdrive.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Impr oper cable placement ca n damage the comp uter. Cables must b e handled with ex treme care to avoid damage.
Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensiti ve to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitiv ity.
Packaging and transp orting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, ba gs, or boxes . ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging.
Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Component replacement procedures This chapter provides remova l and replacement procedures. There are as many as 78 screws, in 8 di fferent sizes, that must be re moved, replace d, or loose ned when servicing the co mputer. Make special note o f each screw size and location during removal and replacement.
Computer feet Description Spare p art number Rubber Feet Kit 639572-001 The computer feet are adhesive-backed rubber pads . The feet attach to the base enclosur e in the locations illustrated below.
Battery Description Spare p art number 6 cell, 2.20 Ah, 47 Wh 593553-001 Before disassemb ling the computer: 1. Shut down the computer. If you are uns ure whether the computer is off or in Hibernation, turn on the computer, and then shut it down th rough the operating system.
Service door Description Spare p art number Plastics Kit (contains o nly the service door) 640889-001 Before removing the service do or, remove the battery (see Battery on page 30 ). 1. Position the computer upside do wn, with the front toward you. 2.
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and ha rd drive connecto r. The hard drive bracket and hard drive connector, as well as the hard drive br acket screws, ar e also available in the Hard Drive Hardware Kit. Description Spare p art number Supports the following 9.
4. Pull the bracket (2) straight up to remove it from the hard drive. 5. To replace the hard drive adapter, remove the Philli ps pan head 2. 0 x 2.0 screw (1) , and then disconnect the ad apter from the system board at the outside edge (2) . 6. Then lift the adapter out at a 45-degree angle (3) .
Optical drive NOTE: The optical driv e spare part kit includ es an optical dr ive bezel and o ptical drive brack et. Description Spare pa rt number DVD±RW and CD-RW SuperMulti Dou ble-Layer Combo Drive 660833-001 Before removing the optical drive: 1.
6. Remove the optical drive bracket (2) . Reverse the above procedure to reasse mble and install the optical drive. Component re placement procedures 35.
WLAN module Description Spare pa rt number Ralink RT5390R 802.11 b/g/n 1×1 W iFi 691415-001 Before removing the WLAN module, remove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) Remove the WLAN module: 1.
Memory module Description Spare part number 4 GB PC3 12800 16000 MHz shared 6 41369-001 2 GB PC3 12800 16000 MHz shared 6 52972-001 Before removing the memory module , remove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) Remove the memory module: 1.
RTC battery Description Spare part number RTC battery (includes mounting adhesive) 449137-001 Before removing the RTC battery, remove the following co mponents: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) Remove the RTC battery: 1.
Keyboard Description Spare part number For use in the United States, Black 698694-001 For use in French Canada, Black 698694-DB1 Before removing the keyboard, re move the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) Remove the keyboard: 1.
7. Remove the keyboard (3) . Reverse this procedure to install the keyboard. 40 Chapter 4 Removal an d replacement procedures.
Top cover Description Spare p art number For use in charcoal grey computer models 639532-001 For use in Pacific blue Compaq computer models 701884-001 For use in black HP computer models 701883-001 Before removing the top cover, remove the following components: 1.
3. Remove the 6 Phillips 4.0 x 2.5 screws th at secure the top co ver to the computer. 4. Close the computer and turn it upsi de down, with the front toward you. 5. Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the optical drive bay, and ten Phillips 6.
6. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2) . NOTE: The TouchPad is glued to the top cover and is included w ith the to p cover spar e part. Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board 640884-001 Before removing the power button bo ar d, remove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3. Hard drive (see Hard drive on page 32 ) 4.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 639573-001 Before removing the spea ker assembly, remove the following co mponents: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3.
TouchPad button board Description Spare p art number TouchPad button board (include s bracket and cable) 640885-001 Before removing the TouchPad butto n bo ard, remove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3.
USB board Description Spare p art number USB board 640883-001 Before removing the USB board, r emove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3. Hard drive (see Hard drive on page 32 ) 4.
Security cable lock NOTE: The security cable lock is includ ed with the base enclos ure, spare part number 701881- 001. Before removing the security cable lo ck, remove the f ollowing compon ents: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3.
Power connector Description Spare part n umber Power connector (inclu des cable) 640891-001 Before removing the power connector ca ble, remove the following components: 1. Battery (see Battery on page 30 ) 2. Service door (see Service door on page 31 ) 3.
Display assembly Description Spare p art number 39.6-cm ( 15.6-in) Hi gh Definiti on (HD), LE D BrightVie w display asse mbly: ● For use in charcoal grey computer models 639512-001 ● For use in Pa.
6. Lift the display panel (4) straight up to remove it. Reverse this procedure to in stall the display assembly. 7. To replace any of the display as sembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phi llips 4.
8. Flex and lift up on the inside ed ges of the bezel on the left side (1) , the top and bottom (2) , and the right si de (3) until the bezel disengages from the display bac k cover. 9. Remove the display bezel (4) . Reverse this proc edure to install t he display bezel.
11. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam mo dule (2) . The webcam module is available using spare part number 708150-0 01. Reverse this procedure to install the webcam module. 12. To replace the display hinge covers, remo ve the three Phillips 4.
13. Remove the display hinge covers (2) . The display hinge covers are availab le using spare part number 640887-0 01. Reverse this procedure to inst all the display hinge covers. 14. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display panel to the display enclosure.
15. Remove the display panel (2) from the display enclosure. The di splay panel is available using the spare par t number 6416 63-001. Reverse this procedure to instal l the display panel. 16. To replace the display hinges, remove the two Phillips PM 3.
19. Lift up to remove the antenna transceivers (2) . The wireless antenna transceiver s and cable are available using spare par t number 639499-001 or 701878-00 1. Reverse this procedure to install t he display wireless antenna transceivers. 20. To remove the display cable from t he display panel, lift the tape (1) , and disconnect the cable (2) .
System board NOTE: The system bo ard spare part k it includes UMA o r discrete graphic s subsystem memo ry and replacement ther mal material. Description Spare p art number For use in AMD E300 UMA com.
3. Move the optical dr ive connector bo ard (2) to the right, and then lift it up to disconnect it from the system board. Reverse this procedure to install the optical drive connector board. 4. Remove the three Philli ps 3.0 x 2.0 screws (1) that secure the system board to th e computer.
Reverse the disass embly procedure to inst all the system board . Component re placement procedures 59.
Fan/heat sink asse mbly NOTE: The fan/heat sink assembly includ es replacement thermal material. Description Spare p art number For use in AMD A50M UMA co mputer models 657145-001 Thermal material 634366-001 Before removing the fan/heat sink asse mbly, remove the following components: 1.
5. Remove the fan/heat sink assembly by lifting it straight up. NOTE: Steps 6 through 10 apply only to co mput er models equipped with AMD processors. 6. Turn the system board right-side up, with the front toward you. 7. Disconnect the fan cable from the system board (1) .
10. Remove the fan/heat sink assembly (4) by lifting straight up. Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system boar d at location s (1) and (2) , from the fan/heat sink assembly at locations (3) and (5) , and from the processor (4) .
Component re placement procedures 63.
5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3. 6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.
39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Bright ness 200 cd/m2 (typical) Pixel resolution Pitch 0.259 × 0.
Hard drive specifications 320 GB* Dimensions Height 9.5 mm / 7 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 M B/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average 12.0 ms Maximum 22.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-M IDI, CD -TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Pho to-CD, Video CD),.
68 Chapter 5 Specifications.
6 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Outp u t System (BIOS), controls communication between all the inp ut and output devices on the s ystem (such as d isk drives, display, keyboard, mouse, and printer).
Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter.
To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc , and the n press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diag nostic test while it is running, press esc .
7 Backing up, restoring, and recovering Your computer i ncludes tools to help you safeguard your information an d retrieve it if you ever need to. These tools will help you return yo ur computer to a proper working state or ev en back to the original factory state, all with simple steps.
See Creating recovery media on page 73 2. As you add hardware and software pr ograms, create s ystem restore points. A system res tore point is a snapshot of cer tain hard drive con tents save d by Windows System Restore at a specif ic time. A system restore point contains information that Windows uses, such as registry settings.
● The creation proces s can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you ca n exit the program before you ha ve finish ed creating all of the recovery DVDs. HP Recovery Manager will finish burning the curre nt DVD.
● If you want to recover the computer's original fa ctory partitionin g and content, you can choose the System Recovery optio n from the Recovery media.
Using Windows Refresh for quick and easy recovery When your computer is not working pr operly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is impo rtant to you. IMPORTANT: Refresh removes any traditional applications th at were not originally installed on the system at the factory.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions.
To start HP Recovery Manager from the recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager , and follow the on -screen instructions.
Follow these steps to remove the reco very partition: 1. From the Start screen, type recovery , and then select HP Recovery Manage r . 2. Select Remove Recovery Partition , and follow the on-screen instructions to continue.
8 Power cord set requirements The wide-range input feature of the computer permit s it to operate fr om any line voltage fr om 100 to 120 V ac, or from 220 to 240 V a c. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency App licable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile.
Country/region Accredited agency App licable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Powe r cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agen cy responsible for evaluation in the co untry or region where it will be used.
9R e c y c l i n g When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the loca l laws and regulations in your area for battery disposal. HP encourages customers to recy cle used electronic hardware, HP original print cartrid ges, and rechargeable batteries.
Index A AC adapter, spare p art numbers 20 action keys identifying 11 antenna removal 55 spare part number 17 audio, product description 1 audio-in (microphone) jack 5 audio-out (headphone) jacks 6 B .
spare part numbers 16, 19, 32 specifications 66 hard drive bay, identifying 12 Hard Drive Hardware Kit, spare part number 19 HP Recovery Manager 77 correcti ng boot proble ms 78 starting 78 HP Recover.
recovery media creating 73 creating using HP Recovery Manager 74 recovery partition 77 removing 78 recycle computer 74, 76 refresh 76 computer 74 removal/replacement preliminaries 23 procedures 28 rem.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) C2M21UA c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) C2M21UA - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) C2M21UA, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) C2M21UA va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) C2M21UA, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) C2M21UA.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) C2M21UA. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) C2M21UA ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
