Manuel d'utilisation / d'entretien du produit 812 du fabricant HP (Hewlett-Packard)
Aller à la page of 88
user's manual hp photosmart 812 digital camera.
.
T rad em ark an d copyri ght i nforma tion © Cop yr i ght 2002 He wlett-P ack ard Com pany All r igh ts ar e r eserv ed. No par t of t his docume nt ma y be pho tocop ied , r epr oduced, or tr anslat ed to anot her language with out the p ri or w ritt en consen t of Hewle tt-P ack ar d Compan y .
.
5 Ta b l e o f C o n t e n t s 1-Getting started . . . . . . . . . . . . . . . . . . . . . . . . . 9 Camer a Part s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 hp phot osmar t 812 user’s manual 3-Managing images in the c amera . . . . . . . . . . 29 Viewing im ages . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Main me nu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Play . . . .
7 7-T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 55 Problem s and so lutions . . . . . . . . . . . . . . . . . . . . . . 55 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Getting a ssistance . . . . . . . .
8 hp phot osmar t 812 user’s manual.
1-Getting started 9 Getti ng st art ed The H P Ph otosm art 812 digi tal cam era is a comp act 4 M ega - pi x el came r a wit h a 3x o ptical z oom . This camer a has an e xc iting ne w featur e called HP I nstant Sh ar e tech nology . Y ou can use the Sha r e menu to sele ct images t hat you want to pr int or e-mail.
10 hp ph ot osma rt 812 u se r ’s man ual Camera P arts # Name Des cr ipt ion 1O N / O F F bu tton T urns the came r a po we r on an d off 2S h u t t e r b utton F oc u ses an d lo cks th e e xpo su.
1-Getting started 11 6S e l f - T i m e r light Bli nks red during Self-T imer mo de unt il pi ctu r e is tak en 7 Opti cal Vi e wfin der Allo w s yo u to fr ame the su bj ect o f the pi ctur e 8 Flas.
12 hp ph ot osma rt 812 u se r ’s man ual # Name Desc r ipti on 12 Disp la y Prov ides menu in f ormation to operate the c amer a. Y ou c an also pr e vi e w the p ic tur e bef or e taking it and r .
1-Getting started 13 16 F lash Off light Amber light on when the cam er a is set t o Fl as h O f f 17 Aut o with R ed- eye light Amber l igh t on w hen the ca mer a is set to Auto wit h Red -Ey e red .
14 hp ph ot osma rt 812 u se r ’s man ual # Name Des cr ipti on 27 Three color Po w e r / Mem o ry li gh t Green —camer a is on Amber —reading fr om or wr iting to mem ory c ar d Re d —camer a.
1-Getting started 15 Setup Atta ching t he wrist strap Atta ch the w r ist str ap as sh ow n in the illu s tr atio n. NO TE It is eas iest to inst all the wr ist stra p b y inse rting it f r om the bottom. Installin g the ba tteries 1 Open the Battery Door on the bott om o f t he cam er a .
16 hp ph ot osma rt 812 u se r ’s man ual T u rning on po wer When you pr ess the ON/OF F butto n , the len s e xten ds, the Display tur ns on b r ief l y , and t he Po w e r / Memory li ght comes on gr een. NO TE If th e ligh t come s on r ed , th e batter ies ar e v ery lo w .
1-Getting started 17 Installing t he software Y our HP Ph oto sm art 812 came r a so ftw ar e all ow s y ou to unload im ages fr o m the camera , vie w them, print them , and e-ma il them. It al so allows you to con f igure the Shar e menu on the camera.
18 hp ph ot osma rt 812 u se r ’s man ual Macin to sh 1 Insert the HP P h otosmart 8 12 CD i n to your computer’s CD-R OM d ri ve . 2 Dou ble-c lic k th e CD i con o n th e desk to p . 3 Double -click the appropr iate langua ge f older , an d then double- cli ck the inst aller icon.
2-Ta k i n g p i c t u re s 1 9 Ta k i n g p i c t u r e s T akin g still pi ctures Y ou can tak e a p ictur e an y time the ca mera is on , no matter wh at is sho w ing on t he Dis pla y . T o tak e still pi ctur es: 1 Select St ill on the Captur e Mode sel ector .
20 hp ph ot osma rt 812 u se r ’s man ual 2 When exposure and focus ar e locked, and you continue to hold the Shutter but to n ha lf way d own, you c an re -fra m e o r adjust your s u bject for proper p ositioning. 3 Pr ess t he Shutter button all the w ay dow n unti l y ou hear a click and see the i mage on the Displa y in Instan t R ev i ew .
2-Ta k i n g p i c t u re s 2 1 T akin g self-tim er pic tures In Sel f - Time r mode , the c amer a locks au toma tic e xpo sur e and f oc us an d then ta k es th e picture 10 second s later . T o use Self- Timer mode : 1 Se cu re t he c am era to a tri po d o r set i t on a s table surface.
22 hp photosm art 812 user ’s m anual Using Liv e View Y ou can use the Displ ay a s a v ie w f in der b y p r essin g the Displa y button to tur n it on . In Live View , the followin g icons p r ovide i nformation ab out cu rren t c am era se tt i ngs .
2-Ta k i n g p i c t u re s 23 Using Z oom Opti cal z oom Press the Zoom bu ttons t o m o ve the lens bet ween w ide ang le and telephoto pos itions (1 to 3 x).
2 4 hp photosm art 812 user ’s m anual 2 Pr ess t he Zoo m in but ton to optically z o om to the maximum posit ion . 3 Rel eas e the Zo om in butto n and then p r ess it again an d hold it un til you r each the desi r ed siz e ( Digital z oom goes fr om 1.
2-Ta k i n g p i c t u re s 2 5 Using flash settings Whe n the came r a is on , the Fla s h is au tomati cally s et to Auto . T o chang e the setting , pr ess the Fl as h button. The Fl as h setting b utton m ov es thr oug h the flash settings in the foll owing orde r .
2 6 hp photosm art 812 user ’s m anual z The batte ri es ar e l o w and y ou try to turn on Liv e Vi ew . T he Displa y sh uts of f and ex its any menu s in o per ati on . NO TE To w a k e t h e c a m e ra f ro m Sl eep , press an y button. During normal oper ation, the cam er a shuts down when: z Yo u p r e s s t h e On/Off but t on.
2-Ta k i n g p i c t u re s 27 The camera uses two AA bat ter ies, pr efer ably lithium-i r on disu lf ide. Th ese are typically call ed Photo Lithium bat ter ies. To ex t e n d b a t t e r y l i f e : z Use the Opti cal View fi nd er to ta k e pictu r es rather th an Live View .
28 hp photosm art 812 user ’s m anual P ow er/Me mor y light The P o w e r/Mem ory ligh t indi cates po w er an d mem ory st atus . State Indication Solid green Camera is on. Slo w blinkin g gr een Cam er a is in Sleep state or off and cha rging batte ri es .
3-Ma naging imag es in t he camera 29 Manag ing image s in th e c a me r a Vie wing imag es T o r ev iew pi ctures you hav e taken , press the OK but ton with the Displa y off or fr om Liv e Vi ew . T he l ast pi ctu r e ta ke n ap pear s on the Disp la y .
30 hp ph ot osma rt 812 u se r ’s man ual Wh en yo u pre ss th e ri gh t a rrow while v ie wing the last image , a screen appears s ho wing the cam er a status. The first image app ears if you pre ss th e ri gh t a rrow a ga in . T o tu r n the Dis pla y off aft e r re view ing pictures, pr ess OK or the Display button.
3-Ma naging imag es in th e camera 31 # Icon Desc r ipti on 1 or P lay s an au dio clip Pl ays a v id eo cl ip 2 Dele tes the cur ren t image , all images , or f o rm ats the memor y car d 3 Magnif ie.
32 hp photosm art 812 user ’s m anual Pl ay Selecting t his opti on in the Main menu causes the ca mer a to play eith er a vi deo clip o r an a udi o clip that i s attach ed to a sti ll ima ge . If the r e is no a udi o clip or v i deo c lip , you cannot selec t this opt i on.
3-Ma naging imag es in t he camera 33 Magnify Selecting this opti on in the Main menu allows you to enlarge the image o n the Displa y . This option is onl y fo r vi ew ing an im age on t he Displa y ; it does not pe rman entl y alter the imag e .
34 hp photosmart 8 12 user’s manual Rotate Selecting t his opti on in the Main menu r otates th e imag e on the Displa y 90 de gr ees clockwise . When the rotation is complete, the Mai n me n u appea rs again. E ach time yo u pr ess the OK bu tton , the i mage r otates an add itional 9 0 degrees a nd the Ma in me n u reappears.
4- Sh ar in g p i c t ur es 3 5 Using HP Instant Shar e This camer a has an e x citing ne w f eature called HP In stant Share . This featur e lets y ou select im ages in t he came ra to be aut omatica lly pr ocessed later w hen the camer a is connect ed to your comput er or to certain HP print ers.
36 hp photosm art 812 user ’s m anual # Icon Descr iption 1 Pr int 1 copy of curr ent image at a stan dar d siz e. If pa per s i z e is 4x6” or 8. 5x1 1” , th e p ic tur e is prin ted 4x6” . If paper si ze is 10x 15cm or A4 , the picture is printed at 10x15 cm.
4- Sh ar in g p i c t ur es 3 7 Using HP Instant Sh are to Print Pi c t u re s 1 T u rn the ca mer a on , then press the Shar e but ton . 2 Use t he Lef t/R ight arr ows to scr oll to the i mage t hat you wan t to pri nt. 3 Use t he Up/D o wn arr o ws to s cr oll to the pr int o ptio n tha t you wa nt.
38 hp photosmart 8 12 user’s manual Using t he HP Insta nt Share E-mail S ervice Using HP Instan t Shar e to e-mail image s in vol v es t hree step s: 1 Adding e- mail addresses to the c amer a’s Share menu . 2 Selectin g images t o be se nt to the E -mail s ervice using th e Share me nu on t he c amer a.
4- Sh ar in g p i c t ur es 3 9 6 Once you have successfully registered, sign in to the HP P assp ort pr ogram, and then the Photo E -mail Setup scr een w ill ap pear . Her e , y ou can en ter an e- mail ad dr ess and spec ify how y ou w ant it to appear in the camer a ’s Share men u .
40 hp ph ot osma rt 812 u se r ’s man ual Selec ting ima ges to be e-m ailed 1 T urn the camera on, t hen press the Share button. 2 Use th e Left/Right a r ro ws to scroll to th e image you want to e-m ail . 3 Use the Up/Down arr ow s to scroll to th e e-mail a ddr ess th at you wa nt.
5-Connecting 41 Co nn ect i ng Conn ecting to a compu ter Connect the cam er a to y our computer to unload i mages. T he camer a connects t o y our comp uter u sing a USB ca ble . NO TE Y ou can also co nnect y our camer a t o a com puter b y using the optional HP camer a dock.
42 hp photosm art 812 user ’s m anual Conn ectin g to a printer Y ou can co nnect th e camer a dir e c tly to HP Desk Jet and Photosmart prin ters that hav e a USB connection. Y ou can then pr int image s selected f r om the Shar e me nu or al l im age s i n th e camer a .
5-Connecting 43 Conn ecting to a tele vision NO TE If you have the opt i onal th e HP camera dock, see Connecting to the HP camer a dock later in this cha pte r . 1 T o connect the cam er a dir ectl y to a te lev ision, y ou must f irst purc hase a custom cable (H P #Q2146- 61601).
4 4 hp photosmart 8 12 user’s m anual Conn ectin g to the HP ca mera dock NO TE T he came ra d ock does not w or k with out A C pow er . Be sur e to u se ONL Y the HP A C adapter and the c ables that came wi th the camer a dock . 1 F ollo w the setu p instr ucti ons pr ov ided with the HP ca mer a dock .
5-Connecting 45 The came r a dock has a ligh t ne ar the to p f ront that pro vides bat tery charging stat us. A blinki ng light indi cates that ba tter ie s ar e c har ging . Ther e are two buttons on the fr ont that l ight to show that the came r a is connected to the a ssoc iat ed de vi ce.
46 hp photosmart 8 12 user’s manual Unlo ading imag es to a comp uter using t he doc k NO TE If y ou ar e using a Macintosh computer , switc h the camer a t o Di sk D r iv e in the USB Con figuration men u fou nd i n the Set up menu . 1 Check that t he HP ca mer a dock is connected to y our compute r .
5-Connecting 4 7 Disp lay ing im ages on a T V using t he dock 1 Check that the HP c amer a dock is co nnected to yo ur T V . 2 Refer to the docu mentation for your te le vision to de ter mi ne how to set the television to take video inp ut fr om your camera instea d of the antenna or cable.
48 hp photosmart 8 12 user’s manual.
6-Adju sting ca mer a settings 4 9 Adjusting ca mera settings Y ou can per sonali z e the camer a settings by using t he Setu p menu. Press the Me nu button on the back of the c amera to display the Main menu . Select the Setup men u option using the Up/Dow n a rrows .
50 hp photosmart 8 12 user’s manual Set ting stil l imag e qualit y le vel The higher the qualit y , the better the image looks , es peci all y wh en it is enlarged. How ev er , the hi gher th e qualit y , the more memory is used. 1 Select Quality in the Setup menu.
6-Adju sting ca mer a settings 5 1 Set ting au tomatic audio recordin g Y ou can c hoose to turn aut omati c audio r ecording on or off . 1 Select Au dio Rec ord in t he Setup menu . The Au dio Rec ord scr een appea r s. 2 Usi ng the Up/Down arro ws, select either on or off and then press OK .
5 2 hp photosm art 812 user ’s m anual Changing da te and time 1 Select Date & T ime in the Setup menu . The Da te & Time scr een appears. 2 F ollo w the instruc tions o n the Displa y to adjust date an d time. Yo u c a n s e l e c t t h e f o r m a t a s mm/ dd/y y , dd/m m/yyyy , or yyyy/mm/ dd , an d 12 o r 2 4 hour time .
6-Adju sting ca mer a settings 5 3 C hanging t he T V configura tion set ting This s election se ts the for mat o f the v ide o sign al fo r displa ying came r a images on a telev ision with an optional c able or HP camera dock. 1 Select T V Co nfiguration in t he Setup menu .
54 hp photosmart 8 12 user’s manual.
7 - Tr oubleshooting 55 T roub leshootin g Problems an d solutions Prob lem Po s s i b l e c a u s e Sol ution The c amera does no t turn on. The batteries are not fun ctio nin g c orre ct ly . Use only photo- quality AA lithium , al ka line , N i-Cd or Ni-MH batteries.
56 hp photosm art 812 user ’s m anual The came r a does n ot res po nd when I press a butt on. The c amera is off. Tu r n o n th e c a m e ra . The c amera is connected to a comp ute r . The camera buttons do not respond when the camera is connected to a com pute r .
7 - Tr oubleshooting 5 7 I replace the camer a batte ri es frequ ent ly . Exten ded Displa y use , exc es si ve f il l flash use, and exc es si ve zo o m u se consume a lot of b at ter y power . Use the opti cal vi e wfin der instea d of Live View to take pict ures.
58 hp photosm art 812 user ’s m anual The wr ong dat e and/or time is sho wn . The batteries are dead or were r e moved from t he camer a for more t han 10 min ute s. Re place the batte ri es an d r ese t the da te an d time b y using the camera menus.
7 - Tr oubleshooting 5 9 My imag e is blurry . Yo u r s u b j e c t was t oo c lose to th e cam er a lens. Do not try to ge t clo ser th an the came r a ’s minim um f ocu s r an ge o f 0. 14m (~5 . 5 i nch es) wide angle and 0.4m (~ 15 .7 inch es) at othe r f ocal lengths.
60 hp photosmart 8 12 user’s manual My ima ge is too dark. There w as not enough light. W ait for natural lighting cond itions to impro ve or add indir ect lig hting . The fl ash was turn ed off . Tu r n Auto Flas h set ting on. The fl ash was on , but the sub ject w a s too fa r away .
7 - Tr oubleshooting 61 My imag e is too bright. The fl as h pr ovi ded too much lig ht. Chang e the f lash setting to Fl a sh O f f . A natural or arti f ic ial source other than the flas h pr ovi ded too much lig ht. T ry taking the p ic tur e fr om a different angle.
6 2 hp photosm art 812 user ’s m anual When I connect th e camer a t o m y comput er , the softw ar e sa ys it cannot f ind the camer a . The c amera is turn ed off . Tu r n o n th e c a m e ra . The cable i s not connecte d corr ectly . Make sur e t ha t the ca bl e is fir ml y connec ted at bot h ends .
7 - Tr oubleshooting 63 Error mes sa ges Erro r messag es on the Disp la y Messag e Po s s i b l e c a u s e Solution Unable to focus The subject did not pr ovide enough contrast for the cam era to focus pr operly .
64 hp ph ot osma rt 812 u se r ’s man ual T o o much ligh t It is too br ight to take a properl y ex pose d pic ture. Tr y t o re c o mp o s e t he pi ctu r e to r educe t he amount of bright w hite objects in the scene . Also, avoid pointing the c am era di rec tly i nto th e sun or into a br ight light.
7 - Tr oubleshooting 65 Card full Y ou are attem pting to take pictures whe n t he c ard is f ull. Unload th e pictur es fr om the c amera, delete unw anted pictures, or rep la ce th e ca rd wit h a ne w one. Card is unformatted Card ne eds to be format ted.
66 hp photosmart 8 12 user’s manual Can not di spl ay image P o ssibly comes from c opyin g ima ges to the car d f r om a compute r or a cor rupted image ca us ed by t he ca mera not shu tting down proper ly . Use th e HP softwar e t o edit the imag es cop ied on the car d .
7 - Tr oubleshooting 6 7 Erro r mess ages on the compu ter Unsupported printer T he prin ter is not supporte d by HP Di rec t Print capabilit y . Either purchase a printer wit h D ire ct Print capabilit y or conn ect the camer a t o a com put er and print fr om there.
68 hp photosm art 812 user ’s m anual Get ting assis tance Fi nding he lp o n the w eb HP product suppor t Vis i t www .hp .co m/ go /s up po rt to fi nd i nforma tio n for your camera model.
7 - Tr oubleshooting 6 9 Bef ore y ou call Re vie w tr ou bleshoo ting tips . Have the fol lowing in format ion r ead y befo r e you ca ll: z seri al numb e r (found on the bot t om of your camera) z .
7 0 hp photosm art 812 user ’s m anual A f ee o f $2 5 . 00 pe r call (U .S .) w ill be c har ge d to y our cr edit car d . Ch ar ges be gin onl y wh en you connec t wit h a su ppo rt technic ian . Upgraded warranty options Y ou ca n sel ect o ne of the f oll ow in g upg r aded wa rr anty opti ons (av ailabl e in the U.
7 - Tr oubleshooting 71 The information c ontained i n this do c ument and the applic able condit ions for HP phone s u pport ar e subject to cha n ge without notice. Please check for the la test information an d condition s at ww w . hp .com/cposupport/loc/r egional .
7 2 hp photosm art 812 user ’s m anual Indi a 1 600 1122 6 7 or +91-11-682 -6035 Indo nesi a +6 2 (21) 35 0-3408 Ir ela nd +353 (0)1 66 2 -55 25 Isr ael +97 2 (0)9-830 -4848 Ital y +39 02 264 - 10 -.
7 - Tr oubleshooting 7 3 Tha ila nd +66 (2) 661 -400 0 Tu r k ey +90 216-5 7 9- 7171 Ukraine +7 ( 380-44) 4 90-35 20 United Ar ab Emirat es +9 71 4 - 88 3-84 5 4 Uni ted Kin gdom (UK) +44 ( 0) 20 7 -5.
7 4 hp photosm art 812 user ’s m anual parts or suppli es not su pplied b y HP , (c) unaut hori z e d modif ication or misuse , ( d) oper ation ou tside of th e published en viro nmental spec ifi cations f or the p r oduct , or (e) impr oper site pr eparati on or maint enance.
Appendix 7 5 Append ix C amera s pecif ications Fe at ure Descr ipti on S en so r 3. 92 M P e ff ec ti ve p ixel, 4 .1 3 t ota l, 1/1.8 -in ch CCD Color de pth 30 -bit ( 10 bits x 3 col o rs) Re so lu ti on 3. 92 M P ( 2280 x1 720 ef fe ct ive pix el co un t) 4.
7 6 hp photosm art 812 user ’s m anual Lens F oca l length z Wid e – 7 .6 m m z T elephoto – 2 2 .8 mm F- N u m b er z Wid e – 2 .6 z T elephoto – 4.
Appendix 77 Foc us T TL au to foc us Normal: 0.50m to in f inity Macr o: 0. 14m to 0.7 0m (wid e focal) 0.4 0m t o 0.7 0m (gr eat er th an wi de foc al le ngth ) ISO (Sensiti vity) Auto (IS O 100 - 40.
7 8 hp photosm art 812 user ’s m anual P ower 2 AA batteries (included) or optional HP A C adapter Slo w tr ickle r ech ar ging in camer a with optional HP A C adapter or HP ca mer a dock (100% in 15 hours) Automatic adv anced po wer management Th e came r a ha s a max im um po w er consumption of 2 .
Appendix 7 9 Dimensio ns Exter nal Bod y Dimensi ons: 9 5mm (L) x 41 mm (W) x 7 0mm (H) With l ens fully e x t ended 9 5mm (L) x 60mm (W) x 7 0 mm (H) W e ight 199 grams ( witho ut batteri es) 7 ounce.
80 hp ph ot osma rt 812 u se r ’s man ual.
81 Inde x A AC power adapter connector 11 HP part number 78 not working cor rectly 55 AC power indicator 26 audio clips play and adjust volume 32 record 10 , 21 , 51 recordin g indica tor 22 audio/vid.
82 hp photosmart 812 user’s manual delay, shutter button 58 delete images and files 32 Digital Print Order F ormat 37 digital zoom 22 , 23 disk drive, connect as 52 dock.
83 L language chan ge 53 choose 16 LEDs (lights) on c amera description 10 lights on camera,blinking 19 , 28 on dock,blinking 45 Live Vie w 13 , 22 lock f ocus 19 , 59 low battery in dicator 26 M Maci.
84 hp photosmart 812 user’s manual record audio clips 10 , 21 , 51 vide o clips 20 recycling information 3 red-ey e 13 , 25 repair and replace services 69 revie w pictures 20 rotate images 34 S self.
85 V video cli ps play and adjust volume 32 recor d 20 recording indicator 22 set fo r NTSC or PAL 53 Video mode 10 , 20 video selector 10 view i mages in camera 29 viewfi nder 11 , 12 volume, adjust .
86.
.
ww w .hp.com/photosmart Printed in Singapor e 200 2 Q2146-90019.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) 812 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) 812 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) 812, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) 812 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) 812, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) 812.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) 812. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) 812 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.