Manuel d'utilisation / d'entretien du produit 4.5 du fabricant HP (Hewlett-Packard)
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Hewlett-Packard Company T echnical Publications 305 Rockrimmon Boulevard South Colorado S prings, Colorado 80919 • U.S.A. Title Page W eb-Based Enterprise Services Release Notes This document provid.
Rev. 9/8/06 ii Web-Based En terp rise Services Release No tes Copyrigh t S tatement September 2006 © 2006 Hewlett-Packard Company Microsoft, W indows, and W indows NT are US registered trad emarks of Microsoft Corporation. Intel is a US registered trademark of Intel Co rporation.
Rev. 9/8/06 Web-Based Enterprise Service s Release Notes iii Change Summary Change Summary The following table summarize s th e cha nges to this docu ment: Revision Description 25/08/06–A Initial 4.
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Rev. 9/8/06 Web-Based Enterprise Services Release Notes v Content s Title Page i Copyright Statement ii Change Summary iii 1 Overall WEBES Release Notes 1–1 1.1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Rev. 9/8/06 vi Web-Based Enterprise Services Release Notes 1.6.2.7 WCCProxy Incompati bility Issue on W i ndows XP WOW-Configurati on Machines . 1–19 1.6.2.8 Installation “Internal Error”. . . . . . . . . . . . . . . . . . . . . . . . .
Contents Rev. 9/8/06 Web-Based Enterprise Servic es Release Notes vii 2.3.3.8 JavaScript Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14 2.3.3.9 JavaScript Error When Viewing Di rector Settings .
3.4 Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5.
Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 1–1 1 Overall WEBES Release Notes This chapter contains in formation that appli es to the entir e WEBES suite. Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overall WEBES Release Notes 1.1 Summary Rev. 9/8/06 1–2 Web-Based Enterprise Service s Release Notes 1.1 Summary W eb-Based Enterprise Services (WEBES) is a suite of system diagnostic tools.
Overall WEBES Release Notes 1.3 Operating System Requirements Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 1–3 See the next section " 1.3 Operating System Requirements " for the operating systems that WEBES can be installed upon.
Overall WEBES Release Notes 1.4 Test Environment Rev. 9/8/06 1–4 Web-Based Enterprise Service s Release Notes • W indows XP Professional 64 bit Itanium Edition Although WEBES is not yet supported on this operating system, the Itanium kit may install and o perate correctl y but th e Pentium kit can not be inst alled.
Overall WEBES Release Notes 1.5 New in this Release Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 1–5 • HP P A-RISC 9000/889 MHz CPU 899 MHz RAM 2 GB HP-UX 1 1.00 Not patched RedHat Linux (not Patched) • Intel Pentium IV , CPU 2.79 GHz, RAM 512 MB (RHEL AS 4.
Overall WEBES Release Notes 1.5 New in this Release Rev. 9/8/06 1–6 Web-Based Enterprise Service s Release Notes • Enhanced CSR (Customer Self Rep air) procedure information an d added SML links. • Added a note in the FRU field to indicate if part needs to be RoHs (Reduction of Hazardous Substances).
Overall WEBES Release Notes 1.5 New in this Release Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 1–7 Note The preliminary implementation of HP ISEE V irtual Library System (VLS) Support is disabled in WEBES 4.5 by default. A messa ge will display if you try to co nfigure support of VLS devices.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–8 Web-Based Enterprise Service s Release Notes WBEM Server W eb-Based Enterprise Management is a stan da rd method of communica ting management data and operations. WBEM pr ovides an integration po int through which management and event sources are accessed.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 1–9 If you install WEBES W indows Pentium kit on W indows Itanium or WEBES W indows Itanium kit on W indows Pentium, it will prompt the same error messages as mentioned in section 1.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–10 Web-Based Enterprise Servic es Release Notes Socket close problem: <local>:40 790387440747720 EXCEPTION java.net.SocketExcepti on: Socket closed EXCEPTION java.io.IOException: B roken pipe at java.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–11 Wo r k a r o u n d If you run out of disk space , c heck the WEBES ou tput log files. If the logging level has not been increased from W ARNING to INFO or DEBUG , follow these steps: 1.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–12 Web-Based Enterprise Servic es Release Notes Running a local copy of WEBES for analysis on ly on that local system does not present a problem.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–13 1.6.1.12 Errors When the Direct or or WCCProxy is Rest arted T oo Soon This release note applies to both th e desta Director and WCCproxy services.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–14 Web-Based Enterprise Servic es Release Notes 1.6.1.16 Changing T ime Zone Causes Incorrect Report Time Note When the Director is runni ng, System time zone change s are not reflected in the “Report T ime” field of WEBES problem repo rts .
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–15 notification.Type=SMTP LOG ISEE ACHS QSAP 5. Look for the following lines and replace th em with the appropriate i nformation, or add the lines if they do not exist: (case-sensitive) If enabling QSAP/OSEM/CSG/PRS: desta.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–16 Web-Based Enterprise Servic es Release Notes Wo r k a r o u n d Stop the Director (net stop desta_ser vice), delete the file {installed directory}svctoolsspecificdestaconfigConfigura tion.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–17 Have you performed the above steps and ar e you ready to continue with the installat.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–18 Web-Based Enterprise Servic es Release Notes For more information on the CLI commands, See section ‘Managed Entities (SMA, EV A, WBEM Server and VLS) Commands’ of WEBES User Guide.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–19 1.6.2.7 WCCProxy Incomp atib ility Issue on Windows XP WOW-Configuration Machines On W ind ow s XP systems that have the Neth erlands WOW image installed, WEBES is not installed correctly and will not operate properly .
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–20 Web-Based Enterprise Servic es Release Notes using CPU time, click on the java .exe process and then click End Process. Killing this process may enable the rest of the uninstallation to continue.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–21 W orkaround • Define system P A TH variable with so me value (not null) before installing. • Manually add WCCProxy path to P A TH after installation.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–22 Web-Based Enterprise Servic es Release Notes Y ou can safely ignore this message. There is no impact to WEBES or WCCProxy installation or operation. 1.6.4 OpenVMS WEBES Issues These issues apply to WEBES on OpenVMS: 1.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–23 1.6.4.2 JFEX Errors The following JFEX errors occur when the correct quota minimums are not se t. On a cluster , the correct minimums must be set for all nodes in the cluster .
Note This information also appears in the MultiNet v4.4 Installation and Administrator Guide . For more details on configuring MultiNet, see the MultiNet documentation. 1. Start the configuration progra m with the following command: $ MUL TINET CONFIGURE /INTERF ACE NET -CONFIG> 2.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–25 Do you want to continue? [NO] YES The messages appear because of a new feat ure that allow s OpenVMS patches to be remo ved.
Overall WEBES Release Notes 1.6 WEBES Known Issues Rev. 9/8/06 1–26 Web-Based Enterprise Servic es Release Notes T o enable verbose information fo r SMTP notification, you will need to stop and restart both the SMTP service and the DEST A Director .
Overall WEBES Release Notes 1.7 Further Information Rev. 9/8/06 Web-Based En terprise Services Release No tes 1–27 9. Examine the above DESTA_DIR.LOG file (search for SMTP) and the following SMTP log files: The SYS$SPECIFIC:[TCPIP$SMTP ]TCPIP$SMTP_LOGFILE.
Overall WEBES Release Notes 1.7 Further Information Rev. 9/8/06 1–28 Web-Based Enterprise Servic es Release Notes.
Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 2–1 2 System Event Analyzer This chapter contains information that applies specifically to System Event Analyzer . Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Event Analyzer 2.1 Summary Rev. 9/8/06 2–2 Web-Based Enterprise Service s Release Notes 2.1 Summary System Event Analyzer (SEA) is a fault analysis utility included wit h the W eb-Based Enterprise Services (WEBES) service tools.
System Event Analyzer 2.2 Supported Products Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 2–3 • HP Integrity Servers rx3600, rx6600, rx7620, rx7640, rx8620, rx86 40 (automatic analysis and bit to text) and Inte grity Su perdome (SD16A, SD32A, SD64A, SD32B, SD64B) on W indows 2003 Se rver Enterprise Edition and OpenVMS 8.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–4 Web-Based Enterprise Service s Release Notes • StorageW orks SAN 1 Gbps Switches: • DSGGA-AA 8 port, StorageW orks Fibre Channel switch.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 2–5 2.3.1.1 System Error Log Initialization while Director is Running Causes Errors If the system error log is re-initia lized while the Director is running, events may be missed or processed incorrectly .
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–6 Web-Based Enterprise Service s Release Notes Could not find file: /WCCApplet102Be anInfo.class It is safe to ignore this message since it does not impact the perform ance, stability , or functionality of SEA.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 2–7 Running DECevent and WEBES on the same mach ine results in duplicate callouts to the CSC when event notification occurs. T o resolve this problem, you can choose to only start one of the applications at boot time.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–8 Web-Based Enterprise Service s Release Notes 2.3.1.9 SEA Problem Report s N ot Received by OSEM Y ou may see an error similar to the follow.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 2–9 Win do w s When you are entering paths in the CLI on a W indows system you must pay special attention to any space characters. If you specify a path that contains spaces, it mu st be wrapped in double-quot es.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–10 Web-Based Enterprise Servic es Release Notes The second double-quote is co nsidered part of the literal line of characters and the third double-quote is adde d by W indows.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–11 Filenames containing wildcards charac ters (* ) are not expanded and result in command parsing errors.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–12 Web-Based Enterprise Servic es Release Notes 2.3.3.1 “overwrite file if exis t s” Option in SEA WUI is not W orking while Creating New.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–13 If WEBES is upgraded , or uninstalled (saving co nf iguration data) and later installed, then the recovered WCCPROXY.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–14 Web-Based Enterprise Servic es Release Notes number of events (tens of thou sands or more). Y ou may be encountering this time-out, if othe r smaller logs are processed correctly . Y ou can increase this time-out by issuing the following commands: desta dri add “desta.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–15 2.3.3.12 Services Fail to S t art When the system is heavily loaded, or on very slow machines such as the AlphaServer 1000, the Director may have problems st arting its services.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–16 Web-Based Enterprise Servic es Release Notes If you cannot start the Direct or at all, at any time, because it does not succe ssfully start within the time-out period, then issue the following series of commands to disable the SEA/CCA T services.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–17 desta msg -chgconf "global" 6 300000 i im desta stop desta exec "com.compaq.svctools.dest a.configuration.ChangeEnrollments" -enroll ConfigDefaultsCCAT.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–18 Web-Based Enterprise Servic es Release Notes WCCProxy . This problem was fixed late in th e WEBES v4.4.4 release cycle, so please alert HP Customer Support if you encounter this prob lem. 2.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–19 1. ISEE was installed or upgraded after WEBES was installed or upgraded. By default, there is a file size limit of 1.5 MB in ISEE. SEA often creates zip f iles containing EV A collection data that are lar ger than this.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–20 Web-Based Enterprise Servic es Release Notes http://support.microsoft.com/default .aspx?scid=kb;en-us;829246 This hotfix should be applied to all HP S t orageW orks Management Applianc es, especially ones with ISEE or WEBES installed.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–21 2.3.4.7 T est Command Generates Error 1502 If you run the wsea test command when the W i ndows Application error log is full, the following error occurs: Windows Error: 1502 Command failed: Could not write the event.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–22 Web-Based Enterprise Servic es Release Notes not part of WEBES, such as Serv ice Cockpit or SmartScope. See the System Event Analyzer User Guide for information on the permission s required to use WEBES tools.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–23 2.3.4.13 Resuming from S t andby Loses Network Resources in XP SP2 A Microsoft bug in W indows XP Se rvice Pack 2 may affect WEBES.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–24 Web-Based Enterprise Servic es Release Notes 2.3.6 Linux SEA Issues 2.3.6.1 C/C++ Runt ime Librar ies V ersion 6.1.1 or Later Required Y our Linux system must have version 6.1.1 or later of the C/C++ runtim e libraries installed for SEA to run.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–25 # rm -rf /usr/opt/hp/svctools/specif ic/desta/data/managedentities/*.xml 3. Remove the DEST A.stat file. # rm -rf /usr/opt/hp/svctools/specif ic/desta/data/DESTA.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 2–26 Web-Based Enterprise Servic es Release Notes > at com.compaq.svctools.desta.services.J NIRoot.PrivInterface.SendPckHdr(P rivInterface.java:587) > at com.compaq.svctools.desta.services.
System Event Analyzer 2.3 SEA Known Issues Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–27 -RMS-E-PRV, insufficient privilege o r file protection violation $ dir svctools_home:[common.bin] %DIRECT-E-OPENIN, error opening SVCT OOLS_COMMON:[COMMON.
System Event Analyzer 2.4 Further Information Rev. 9/8/06 2–28 Web-Based Enterprise Servic es Release Notes If you see this error , add and set the CA.WUI.OLMsgWait key in the Desta Registry to 90 seconds. 1. Add the key if it does not already exist: $ desta dri add “CA.
System Event Analyzer 2.4 Further Information Rev. 9/8/06 Web-Based En terprise Services Release No tes 2–29.
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Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 3–1 3 Computer Crash Analysis T ool This chapter contains information that applies specifically to Computer Crash A nalysis T ool. Summary . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Crash Analysis Tool 3.1 Summary Rev. 9/8/06 3–2 Web-Based Enterprise Service s Release Notes 3.1 Summary Computer Crash Analysis T ool (CCA T) is a soft ware application that enables Hewlett-Packard Customer Services engineers and system administ rators to analyze operating system crashes.
Computer Crash Analysis Tool 3.3 CCAT Known Issues Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 3–3 3.3.1.1 CCA T IVP File Not Found The following message that appears in the Dir ector log shortly after installation is a known issue and expected.
Computer Crash Analysis Tool 3.3 CCAT Known Issues Rev. 9/8/06 3–4 Web-Based Enterprise Service s Release Notes 3.3.3 OpenVMS CCA T Issues The following known issues affect CCA T on OpenVMS.
Computer Crash Analysis Tool 3.4 Further Information Rev. 9/8/06 Web-Based Ente rprise Services Release Notes 3–5 3.4 Further Information See the Computer Crash Analysis T ool User Guide for more details about CCA T . Kits, updates, and docume ntatio n for WEB ES are available at the following URL: http://www.
Computer Crash Analysis Tool 3.4 Further Information Rev. 9/8/06 3–6 Web-Based Enterprise Service s Release Notes.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté HP (Hewlett-Packard) 4.5 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du HP (Hewlett-Packard) 4.5 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation HP (Hewlett-Packard) 4.5, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le HP (Hewlett-Packard) 4.5 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le HP (Hewlett-Packard) 4.5, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du HP (Hewlett-Packard) 4.5.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le HP (Hewlett-Packard) 4.5. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei HP (Hewlett-Packard) 4.5 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
