Manuel d'utilisation / d'entretien du produit E-155c du fabricant Gateway
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® GA TEW A Y NO TEBOOK SERVICE GUIDE.
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i Replacing Convertible Notebook Components. . . . . . . . . . . . . . . . . . . . . . . . . 1 Identif ying the conve rtible noteboo k mode l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identif ying co mpone nts . . . . . . .
Contents ii.
1 R eplacing C on v ertible Not ebook Com p o n e n t s • Identify ing the con v er tible not ebook model • Identify ing components • Prepar ing y our w ork space • Pre venting static elec tri.
Replacing Con vertible Noteboo k Components 2 Us e this service g uide to help p l an maintenance tasks for the f oll o wing Gate way conv ertible note books: • E - 155 C All tasks co ver ed in this guide can be perf ormed b y an authori zed field t echnic ian without jeopardizing the con ver tible notebook’ s warr anty.
www.gateway.com 3 Identify ing components Us e this chart t o identify the main c omponents of the conver tible notebook. For a compl e te list of r eplac eab le pa r ts, se e “Cont ents” on page i .
Replacing Con vertible Noteboo k Components 4 • When remo ving components that are attac hed to the conv ertibl e not ebook b y a cable, unplug the cable befor e remo ving the sc rew s, when possible , to av oid d amaging the ca ble.
www.gateway.com 5 Pr eparing t he con v ertible not e book T o prepare the con ver tible not ebook f or mainte nance: 1 Make sure t hat the d isc dri ve is empty . 2 T urn of f the conv ertible notebook. 3 Mak e sure the L CD panel i s in notebook mode, then clos e the L CD panel .
Replacing Con vertible Noteboo k Components 6 Adding or r e plac ing memor y module s T o o l s you nee d to c o mp l ete th is t a sk : T o ad d or re place m emor y mod ules: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 7 4 If y ou are remo vi n g a module , gently pr es s outw ard on the c lip at each end of the memory module until the module tilts upw ard. 5 Pull the memory module out of t he slot. 6 Hold the new or replacement modul e at a 30-deg r e e angle and pr es s it int o the empty memory slot.
Replacing Con vertible Noteboo k Components 8 R eplac ing the CMO S batt er y T o o l s you nee d to c o mp l ete th is t a sk : v T o replac e the C MOS bat t er y: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 . 2 L oosen t he two memory bay co ver sc re ws that s ecu re t he memor y cov er .
www.gateway.com 9 4 Insert t he small fl at - blade sc re wdri v er or non-marring t ool under the old bat t ery and gently pry it up u nti l it pops out of the sock et. 5 Ma ke s ur e th e p os it ive (+ ) s id e of the n ew b atte r y i s fa cin g u p, th en pre ss th e b a tter y in to the socke t unt il it snaps in to plac e.
Replacing Con vertible Noteboo k Components 10 R eplac ing the IEEE 8 0 2 . 1 1 w ir ele s s car d T o o l s you nee d to c o mp l ete th is t a sk : Scre ws remov ed during this task: T o replace the I EEE 802. 1 1 wireless card: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 11 2 Loosen the wireless bay cover screw (th is screw ca nnot b e removed) , th en re mo ve the wi re le ss b ay cove r . 3 Unplug the two ant enna cables.
Replacing Con vertible Noteboo k Components 12 5 R emo ve the tw o sc re ws holding t h e wir ele ss module . 6 Pull the module out of the slot. 7 Ins ert t he new mo dule int o the empty slot. T his module is k e y e d s o it can onl y be in ser t ed in one direction.
www.gateway.com 13 10 Reat ta ch the blue antenna cable to the con nect or l abelled MAI N or M , then reattach th e red ant enna cable to the connect or labelled AUX or A .
Replacing Con vertible Noteboo k Components 14 R eplac ing t he D VD dri v e T o o l s you nee d to c o mp l ete th is t a sk : Scre ws remov ed during this task: T o repl ace the D VD dri ve: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 15 2 L oosen t he two memory bay co ver sc re ws that s ecu re t he memor y cov er . (The se sc r ew s cannot be r emov ed.) 3 R emo ve t he memory bay co ver . Be car eful not t o break of f the tab s located on the bot tom of the co ver .
Replacing Con vertible Noteboo k Components 16 6 Slide the new D VD dri ve into t he driv e b a y . Make sure that the dri v e fits sec urel y in the bay . 7 Secure th e DVD drive with the scre w removed in St ep 4 . 8 Replace the memory b a y cover , then tig hten the co v er scr e ws.
www.gateway.com 17 R eplac ing t he har d dr i v e T o o l s you nee d to c o mp l ete th is t a sk : Scre ws remov ed during this task: T o replac e the har d dr iv e: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 18 3 R emo ve t he two har d driv e scre ws. 4 Pull on the plastic str ip to slide t he old hard dri v e out of the conv ertible note book. 5 R emo ve t he f our sc re ws that sec u re t he hard dri v e to t he hard dri v e brack et.
www.gateway.com 19 6 Rem ove t he bra cket from the ol d d rive. 7 Ins ert th e ne w driv e into t he br ack et, lab el side up , so the sc re w hole s line up. 8 Repla ce th e four screws that were removed in St ep 5 . 9 Slide the ne w har d dri v e into your c on vertible not eb ook, then r eplace the s cr ews t h at were re move d i n Step 3 .
Replacing Con vertible Noteboo k Components 20 R eplac ing t he k e y boar d T o o l s you nee d to c o mp l ete th is t a sk : v T o repl ace the k ey board: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 . 2 Carefully open the L C D panel t o the fully opened position.
www.gateway.com 21 4 Ins ert th e small f lat -blade s cr ewd ri ver or non-marr ing tool and gentl y slide each c lip bac k. As you do so , lift up on the k ey boar d so the cl ip will slide behind t he k ey board when y ou release t he clip.
Replacing Con vertible Noteboo k Components 22 6 Slide the brown c onnector clips t o the back of your con vertible notebook, then remov e the cable. Be careful not t o t ouch or damage any other components. 7 Lift the ol d keybo ard away fro m you r c onve rt ibl e n ote boo k.
www.gateway.com 23 R eplac ing t he hinge co v er T o o l s you nee d to c o mp l ete th is t a sk : v T o replace the hinge c o ve r: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 24 5 Slide the old h i nge cove r to t he back and off of t he conv ertibl e notebook. 6 Slide the new hinge cov er o v er the hinge and s nap it into place .
www.gateway.com 25 R eplac ing the palm r est T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replace th e palm res t: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 26 6 R e m o v e t he 1 5 s c r e w s s h o w n i n t he f o l lo w in g p i c tu r e . N o t e t he lo c a t io n o f th e s c r e w t yp e s and siz es. 7 T urn t he conv ertible notebook ov er so the top is fac ing up.
www.gateway.com 27 10 Remove the three screws s hown in the followin g pictu r e. 11 Disconnect t he speake r cable. 12 Li ft t he pa lm res t as sem bly co mpl etely from th e c onve rti bl e n oteb oo k. 13 If the new palm re st does not include the touc hpad cable, tr ansfer t he cable to the new palm res t.
Replacing Con vertible Noteboo k Components 28 15 Flip the br own connec tor c lip up , then remo v e th e tou chpad cable . 16 Mak e sure t hat the br ow n connec tor c lip on the ne w palm r est is in the r aised po sition, la y the cable in to t he connector , then flip the connect or down ont o the cable.
www.gateway.com 29 R eplac ing t he Bluet ooth module T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the B luet ooth modul e: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 30 7 Disconnec t the Blue t ooth cable f rom t he Bluetoot h module . 8 L ift the right end of the old Bluetooth module , then slide the mo dule out of the rubber holder . 9 Insert t he lef t end of the ne w Bluet ooth module under the flap in t he rubber holder , then pres s the right end do wn.
www.gateway.com 31 R eplac ing t he USB/F ire wi r e boar d T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replace the USB/Firewire board: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 32 7 R emo ve t he s c re w hol ding t he re inf or cement br ack et, t hen lif t the bra ck et of f of th e conv ertible notebook.
www.gateway.com 33 8 Disconnec t the USB/F ire wire cabl e fr om the U SB/Fir ewir e boar d ..
Replacing Con vertible Noteboo k Components 34 9 R emo ve t he old USB/F ire wire boar d f rom the con vertible not ebook. 10 Place the new USB/Fire wire board into the conv ertible notebook. The holes in the board should fit ar ound the post s in the ba y .
www.gateway.com 35 R eplac ing the s y st em boar d T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the s y st em boar d: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 36 3 Carefull y unplug the L CD video cable and the modem/audio cabl e f rom the sy stem board. Mak e sure y ou pull the plastic tabs, not the cables. 4 Remov e the wireless card by following the s teps in “Replacing the IEEE 802.
www.gateway.com 37 9 Disconnect t he USB/Fir ew i r e c able f r om the sys t em board. 10 Disconnec t the Bluet ooth cable f rom the sy st e m boar d. 11 R emo ve t he old sy stem board f rom t he conv ertible notebook. Tip Re mo ve t he digit al pen bef or e discon nec ting the Bl uet oot h cable f r om t he sy st em board.
Replacing Con vertible Noteboo k Components 38 12 Place the new s yst em board int o the conv ertible not eb ook. 13 Connec t the Bluet ooth cable to the sy stem board. 14 Co nn ec t the U SB cabl e t o t he s yst em boar d. 15 Replace the thr ee scr ew s r e mo ved in Ste p 8 .
www.gateway.com 39 R eplac ing t he cooling f an T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replace the c ooling f an: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 40 9 Di sco nn ect the fan from the syste m bo ar d. 10 Remove the two screw s tha t secure the cooli ng fan to th e system bo ard.
www.gateway.com 41 11 R emo ve t he old fan f rom t he sy st e m board. 12 Install t h e ne w f an on t h e s y stem board, then replace the scr ew s r e mov ed i n St ep 1 0 . 13 Connec t the f an to t he sy st em board. 14 Replace the syst em board by following the steps in “Replac ing t he sy st em board” on page 35 .
Replacing Con vertible Noteboo k Components 42 R eplac ing t he modem T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o repl ace the m odem : 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 43 4 R emo ve t he DV D dri ve b y f ollo win g t he st eps in “R eplac ing the DVD dri ve” on page 1 4 . 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 R emo ve the palm r est b y f ollo wing t he st eps in “Replac ing the palm re st” on page 2 5 .
Replacing Con vertible Noteboo k Components 44 11 L ift t he modem out of the conv ertible not ebook. 12 T urn t he m odem ov er , the n disconnect the modem cable f rom the old modem.
www.gateway.com 45 R eplac ing t he audio boar d T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the aud io boar d: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 46 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 R emo ve the palm r est b y f ollo wing t he st eps in “Replac ing the palm re st” on page 2 5 .
www.gateway.com 47 11 T urn the audio board ov er , then disconnect the a udio cable from t he old audio board. Mak e sure y ou pull the plastic tab, not the cable.
Replacing Con vertible Noteboo k Components 48 R eplac ing t he modem jack T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o repl ace th e modem jack: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 49 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 R emo ve the palm r est b y f ollo wing t he st eps in “Replac ing the palm re st” on page 2 5 . 7 Remo ve the s yst em bo ard b y follo wing the steps in “R eplacing the sy stem board” on page 3 5 .
Replacing Con vertible Noteboo k Components 50 20 Rec on ne c t the an ten na wire s to th e wire less ca rd by foll owi ng th e s teps in “R epla cing t he IEEE 80 2. 1 1 wir e le ss card ” on page 10 . 21 Replace the memory b a y cover b y f ollow ing the steps in “ Adding or replacing memory modules” on page 6 .
www.gateway.com 51 R eplac ing t he L CD as s embl y T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the L CD assem bly : 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 52 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hing e co ver by f ollowing the st eps in “Replac ing the hinge cover” on page 23 .
www.gateway.com 53 12 Carefully open the L C D panel, then remov e the two f ront L CD hinge scre ws. 13 L ift t he old L CD as s embly off of the con vertib le notebook. 14 Place the ne w LCD a ss embly on t h e conv ertible notebook. Mak e sure that t he ant en na wir e s and L CD ca ble are rout ed between the fr ont hinge sc rew po sts.
Replacing Con vertible Noteboo k Components 54 R eplac ing t he finger pr int r eader T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the f ingerp rint r ead er: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
www.gateway.com 55 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hi nge cov e r b y f oll ow ing the step s i n “R eplacing the hinge cov er ” on page 2 3 . 7 R emo ve the palm r est b y f ollo wing t he st eps in “Replac ing the palm re st” on page 2 5 .
Replacing Con vertible Noteboo k Components 56 12 Carefull y separat e the front and back of the L C D panel a ss embly . 13 Wit h a flat -blade s c re wdri ver , sc ribe , or a finger nail , lif t the br own c lip of f of the finger print cable , then remo v e the cable.
www.gateway.com 57 14 Re mo ve the two sc rew s t hat connect t he f ingerpr int reader t o the L CD panel as s embl y fr ont. 15 Lift the b lack bracket off o f the fi ngerpri nt read er . 16 Not e the or ientation of t he old f ingerprint reader , then lif t it off of the L CD panel ass embl y fron t .
Replacing Con vertible Noteboo k Components 58 18 Lay t h e black brack et on the fing erprint re ader , then replace the two sc re ws remo ved in Step 1 4 . 19 Mak e sure t he br ow n fin gerpr int reader cabl e connec tor c lip is in th e rais ed position , the n insert the cable into t he connector and lo wer the c lip onto the cable .
www.gateway.com 59 R eplac ing t he L CD ro tating lat c h T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replace the L CD rotating latch : 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 60 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hing e co ver by f ollowing the st eps in “Replac ing the hinge cover” on page 23 .
www.gateway.com 61 12 Carefull y separat e the front and back of the L C D panel a ss embly . 13 Re mov e the two scr ews connecting the L CD rotating latc h t o the L CD lid. [ 14 R emo ve t he old L CD rotating lat ch. 15 Pl ace the n ew L CD rota ting latc h int o the L CD lid.
Replacing Con vertible Noteboo k Components 62 16 Replace the sc re ws remov ed i n St ep 1 3 . 17 Pres s the two halv es of the L CD panel fr ont and back toge ther in se veral place s until the y cli ck in place. Y ou should find no loose spots or spots w here the tw o halv es do not me e t.
www.gateway.com 63 R eplac ing t he L CD hinge T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replace the L CD hinge: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 64 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hing e co ver by f ollowing the st eps in “Replac ing the hinge cover” on page 23 .
www.gateway.com 65 12 Carefull y separat e the front and back of the L C D panel a ss embly . 13 Re mov e the two scr ews connecting the L CD hing e to t he L CD lid. [ Caution The fingerprint reader c able co nnects the two halves. Lay t he fr ont of the L CD panel a ssembl y beside th e bac k half .
Replacing Con vertible Noteboo k Components 66 14 Re mo ve t he old L CD hinge. Be car eful t o f eed eac h cable indiv iduall y t hr ough the hinge , wi th the gre y L CD cable last. 15 Feed the cables through the ne w L C D hinge , with the gre y LCD cable first.
www.gateway.com 67 R eplac ing t he indicat or/butt on board T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the indica t or/but ton board: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 68 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hing e co ver by f ollowing the st eps in “Replac ing the hinge cover” on page 23 .
www.gateway.com 69 12 Carefull y separat e the front and back of the L C D panel a ss embly . 13 Remo ve the f o ur scr e w s that connect the indicator/butt on board to the L CD panel assembly back. 14 L ift t he indic ator /b ut t on boar d off of t he L CD pane l as sem bl y back , then tur n it o v er .
Replacing Con vertible Noteboo k Components 70 21 Replace the L CD assembly by f oll owing the steps in “Replacing t he L CD a ss embly” on page 5 1 . 22 Replace the sy stem board by follow in g the steps in “Replaci ng the s y stem boar d” on page 35 .
www.gateway.com 71 R eplac ing the in v er t er T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: T o replac e the in ver ter : 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 .
Replacing Con vertible Noteboo k Components 72 5 R emo ve the har d dri ve b y f ollow ing t he st eps in “R epl ac in g the hard driv e” on page 1 7 . 6 Re mov e the hing e co ver by f ollowing the st eps in “Replac ing the hinge cover” on page 23 .
www.gateway.com 73 12 Carefull y separat e the front and back of the L C D panel a ss embly . 13 Disconnec t the tw o cables f rom the old inv ert er . 14 R emo v e t he o ld in v er ter fr om th e L CD as sembl y bac k. 15 Conne ct the two cab les to th e n ew invert er .
Replacing Con vertible Noteboo k Components 74 R eplac ing t he L CD panel T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: Flat -blade driv er Scribe or non-m arring t ool - OR - Phillips #0 scre wd ri ver 1 bla c k 2 .
www.gateway.com 75 T o replace the L CD panel: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 . 2 R emo ve t he memory b ay cov er by f ollow ing the steps in “ Adding or replac ing memor y modules” on page 6 .
Replacing Con vertible Noteboo k Components 76 14 R emov e the old LCD panel f rom the L CD lid. 15 Place the new L CD panel i nto t he L C D lid. 16 Replace the sc re ws remov ed i n St ep 1 3 . 17 Replac e the inverter by f ollowing the ins tructions in “Replac ing the in ver t er” on page 7 1 .
www.gateway.com 77 R eplac ing t he L CD as sembl y lid T o o l s you nee d to c o mp l ete th is t a sk : v Scre ws remov ed during this task: Flat -blade driv er Scribe or non-m arring t ool - OR - Phillips #0 scre wd ri ver 1 bla c k 2 . 5*3. 0 (D VD dri v e) 3 black 2.
Replacing Con vertible Noteboo k Components 78 T o replac e the L CD ass embl y lid: 1 Comple te the st eps in “Prepar ing the con v ertible not ebook” on page 5 . 2 R emo ve t he memory b ay cov er by f ollow ing the steps in “ Add ing or replac i ng memory modules” on page 6 .
www.gateway.com 79 14 R emo ve t he L CD pane l f ro m th e o ld L CD lid. 15 Place t he L CD panel into the ne w L CD lid. 16 Replace the sc re ws remov ed i n St ep 1 3 . 17 Replac e the inverter by f ollowing the ins tructions in “Replac ing the in ver t er” on page 7 1 .
Replacing Con vertible Noteboo k Components 80.
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MAN P HOENIX S VC GD E R0 4 /0 7.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Gateway E-155c c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Gateway E-155c - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Gateway E-155c, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Gateway E-155c va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Gateway E-155c, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Gateway E-155c.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Gateway E-155c. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Gateway E-155c ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
