Manuel d'utilisation / d'entretien du produit 9715 du fabricant Gateway
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G a t e w a y 9 7 1 5 S e rv e r USER GUIDE C M Y CM MY CY CMY K ServerCover_FRONT.pdf 6/13/2005 12:03:59 PM ServerCover_FRONT.pdf 6/13/2005 12:03:59 PM.
i www .gatew a y .com Co n te n t s 1 Checking Out Your Gateway Serv er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii www .gatewa y .com Recording th e BIO S confi guration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Caring for your s erver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iii www .gatew a y .com 5 Using the BIOS Se tup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Opening the BIO S Setu p utili ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv www .gatewa y .com Process or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Telephone s upport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ch apter 1 1 Check i ng Out Y our G ateway Ser v er • Locating dr iv es, por ts, jacks , and controls • Locating system board c omponents • Getting help 8510702.
2 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Fr o n t C ontr ol panels CD or DV D dri v e USB por ts 5.25-inch driv e ba ys (2) Hot-s wap hard driv e ba ys (10) Video port C.
3 www .gatew a y .com Back Back Serial port Po w e r conne ctor Monitor po r t PCI slots (show n with EMI shields) P o wer conne ctor USB por ts Gb networ k ports (2) Po w e r s u p p l y L E D s P o .
4 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Interior Card retentio n clips Hot-s wap f ans CPU Soc kets F ront Cent er brac e Hot-s wa p drive ba y bac kplane Fiber modul e retentio n clip System board 8510702.
5 www .gatew a y .com System board S y stem boar d Left side USB 1 and 2 connectors SA T A conne ctor Ser ial/ video co nnector s Diagn ostic LEDS (8) NIC 1 and NIC 2 conn ectors ID LED PCI sl ot 1 Ho.
6 ww w . ga teway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Right side CPU 1 socket VRM 10.2L connecto r DC pow er connectors CPU 2 socket RAID smar t batte r y conn ector SCSI c hannel B connec tor SCSI chan nel A connect or F ront panel con nector P ower dis tribution board signal connec t C PU 4 socke t CPU 3 soc ket VRM 10.
7 www .gatew a y .com Getting H elp Getting Help In addition to y our operating system’ s documentation, you can use t he following information resour c es to help you use your server .
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Ch apter 2 9 Setti ng Up Y our Ser v er • Setting up the hardware • Protecting from po wer source prob lems • Mounting your ser v er into a cabinet • Star ting and tur ning off your ser v er • Setting up the operating system • Configurin g SCSI f ea tures 8510702.
10 ww w . ga teway . co m Chapter 2: S etting Up Your Server Setting up th e hardwar e T o make sure that your wo rki ng environment is safe: ■ Use a clea n, dry , flat, st able surface f or your server . Allow at least 6 inches at the back of the server for cabling and air circula tion.
11 www .gatew a y .com Setting u p the hardware C on v er ting to pedestal c onfiguration T o c onv ert your server to a pedestal configuration, you need a pedestal conversion kit. T o order the conversion kit, contact Gateway Customer Care, Gateway Sales, or visit accessories .
12 ww w . ga teway . co m Chapter 2: S etting Up Your Server 5 T urn the server over so th e bottom is fa cing up, then po sition the outer cover , supplied with the conversion kit , on the bottom of the chassis. 6 Align the screw holes in the outer cover with the holes in the chassis and secure with the six screws pro vided with the kit.
13 www .gatew a y .com Setting u p the hardware 7 Align each of the casters with its s crew ho le on the (new) bottom of the ser ver and secure with one Phillips screw per caster (provided with caster assembly). 8 Remove the T o rx screws securing the rack faceplate to the front of the chassis, then remove the faceplate.
14 ww w . ga teway . co m Chapter 2: S etting Up Your Server 10 Reinstall the optional control panel by following the instructions in “Removing an d installing the control panel” on page 84 . 11 Set the server upright on its casters and reconnect the data and power cables.
15 www .gatew a y .com Prot ecti ng from p ower source probl ems P rotecting from po w er sourc e pr oblems Surge protectors, line conditioners, a nd uninterruptible power supplies can help protect your server against power source problems.
16 ww w . ga teway . co m Chapter 2: S etting Up Your Server Star ting y our ser v er Before you start your server for the first time: ■ Make sure that the server and monit or are plugged into a power outl et or UPS and that the UPS (if you are using one) is turned on.
17 www .gatew a y .com Starting y our server Normally , the server fans start and the POST begi ns running (you can follo w the boot progress on the monitor). The SC SI BIOS scan is displayed, followed by the Gateway logo screen. The Gateway logo screen contains the BIOS ver sion and copyright information.
18 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Boot Mainte nance Ma nager - A menu of choices that lets you configure boot options and boot en viro nment va riab les. ■ BIOS Setup Utilit y - Lets y ou con fig ure the ser ver B IOS se tting s.
19 www .gatew a y .com Starting y our server 3 Press the up and down arrow keys t o select the device you want to boot fro m, then pre ss E NTER . Common c hoices i nclude: ■ Removable D ev .
20 ww w . ga teway . co m Chapter 2: S etting Up Your Server C o ntrolling y our ser v er Loc al contro l Y our server can be controlled locall y by inst alling a US B keyboard and a USB mouse. There are USB connectors, as well as video connectors, on both the front and back of the serv er .
21 www .gatew a y .com Controlli ng your server K ey strok e mappings During console redirection, the remote term inal (w hich may be a d umb termi nal or a system with a modem running a communication program) sends keystrokes to the local server . The loc al server passes video back ov er this same lin k.
22 ww w . ga teway . co m Chapter 2: S etting Up Your Server Limita tions The BIOS console redirection terminates after an EFI-aware oper atin g system calls EFI Boot Service ExitBootServices. The operating system is responsible for co ntinuing the console redirection after that point.
23 www .gatew a y .com Controlli ng your server T o configure the console: 1 T urn on the console system a nd let the o perating system start. 2 Click Start , All Programs , Accessories , Communic ations , then click Hy perterminal . 3 When the Conne ction Description window opens, enter Guest in the Name field, then click OK .
24 ww w . ga teway . co m Chapter 2: S etting Up Your Server T urning off y our ser v er Every time you turn off your server , first shut down the operating system.
25 www .gatew a y .com Setting u p the operatin g system Se tting up th e operating system If you ordered your server with the operating system already installed by G ateway , in most cases it is c ompletely installed and the basic s ettings are already configured.
26 ww w . ga teway . co m Chapter 2: S etting Up Your Server Initial hardw are settings Y our server comes from the manufacturer with the correct initial hardware settings to operate your server as configured.
27 www .gatew a y .com Configuring S CSI features C onfiguring SCSI features The LSI Logic MPT S CSI Setup Utility lets yo u configure your server’ s SCSI features. For information on configuring your RAID solutions, see “Configuri ng your RAID solutions ” on page 163 .
28 ww w . ga teway . co m Chapter 2: S etting Up Your Server 2 Press F2 to access the menu bar at the top o f the screen, then press the H OME and E ND keys to select the Boot Adapter Lis t .
29 www .gatew a y .com Configuring S CSI features 4 Use the up and do wn arrow keys to select one o f the following options: ■ Cancel Exit - T o ca ncel the exit and return to the adapter or device properties sc reen. ■ Save C hanges then e xit this men u - T o s a v e y o u r c h a n g e s a n d e x i t t h e m e n u .
30 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Disable Integrated RAID ( No or Ye s ) ■ Support Interrupt ( Hook Inte rrupt (default ) or Bypass I nterrupt Hook ) ■ <Restore Defaults> (to restor e the default configuration of the adapters) 4 Press E SC to discard y our changes and exit.
31 www .gatew a y .com Configuring S CSI features T o access and change the Adapter Pr operties List: 1 Follow the instructions in “T o access the LSI Logic MPT SCSI Setup Utility: ” on page 27 . 2 Use the up and d own arrow keys to highligh t the adapter to be configured, t hen press E NTER .
32 ww w . ga teway . co m Chapter 2: S etting Up Your Server ■ Secondary Cluster Server ( No or Ye s ) ■ T ermination Control ( Au to ) ■ <Restore Defaults> (to d iscard the changes and restore the default con figuration of the adapters) 4 If you selected anything but < Device Properties>, go to Step 6 .
33 www .gatew a y .com Configuring S CSI features ■ Disco nnect ( On or Off ) ■ SCSI T imeout ( <10> ) ■ Queue T ags ( On or Off ) ■ <Restore Defaults> (to d iscard the changes and restore the default con figuration) 6 Press E SC to discard y our changes and exit.
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Ch apter 3 35 Mana g ing and M aintaining Yo u r S e r v e r • Managing your ser v e r and network • Preparing f or system r eco ver y • Caring for y ou r ser v er 8510702.
36 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er S y stem administr ation Gat ewa y Ser v er Manager Gateway Server Manager lets you manage mult iple comp uters on a Windows network from a single window , then implement commands a n d policies across the network with a single action.
37 www .gatew a y .com System a dministrat ion ■ Read information from the LCP mi crocontroller ■ Update the LCP firmware Na viga tion The following ta ble shows the LCP menu options: Menu Options.
38 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Ser ver nam e View se rver nam e Asset tab inf or mat ion View a sset tag Ser v er GUID View server GUID BIOS r e vision V.
39 www .gatew a y .com System a dministrat ion Serve r se curity T o prevent unauthorized use of the server , you can set BIOS startup passwords. Using BIOS securit y passwords Set up a supervisor password to prevent unauth orized access to the BIOS Setup utility .
40 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Yo u c a n : ■ Enter either password to finish star ting the server . ■ Enter the supervisor password to access the BIOS Setup utility . For information about resetting BIOS passwords, see “Rese tting BIO S passwo rds” on page 16 1 .
41 www .gatew a y .com Identif ying your serv er Identifying y our ser v er While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which serv er or servers you are currently wor king on. The System ID indicator is a blue LED that you can turn on to help y ou locate the correct server .
42 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Cre ating a DOS-bootable S yst em Update Pa c k a g e ( SUP ) CD Several utilities availa ble on this server require that you boot the server to DOS. A DOS-boo table SUP CD, containi ng the update fi les, provides a convenient way to accomp lish this.
43 www .gatew a y .com Creating a DOS-boota ble System Up date Pack age (SUP) CD Booting from the SUP CD: 1 Restart your server , then press any key when the Gateway logo screen appears during startup. The System Options menu o pens. 2 Sele ct BIOS Setup util ity , then press E NTER .
44 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 4 Select the CD d rive on the Boot Options menu , then press E NTER . The se rver w ill now boot to the CD drive. If the CD drive is not detected, see “CD or DVD drive” o n page 21 4 .
45 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) Baseboard Managemen t C ontr oller ( BMC ) Th e Bas eboar d Man age ment C ont roll er ( BMC ) monitors system platform management events and logs their occurrenc es in the non-volatile System Event Log ( SEL ).
46 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er ■ SDR/ SEL tim estamp clo ck ■ Boar d set FRU i nform ation in terface ■ Fault resilient booting ■ System manag em.
47 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) ■ PCI SMBus is accessible to the management controller . This allows PCI add - in cards that support manageability to log events t o the System Event Log (SE L).
48 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er T o update the B MC firmware without Boot Block and Force F irmware updates: 1 Downl oad the cu rrent SUP CD i mage from www .support.gateway .com an d create a DOS-boo table SUP CD.
49 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 4 Move the shor ting block from pins 2-3 to pins 1-2 on the Boot Block Update jump er (J1B1) on the IMM module. 5 Follow the instruc tions in “Closing the server case ” on page 72 , then reconnect the power cord.
50 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 12 Move the shor ting block from pins 1-2 to pins 2-3 on the Boot Block Update jump er (J1B1) on the IMM module. 13 Follow the instructions in “Closing t he server case ” on page 72 .
51 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 3 Under Management , IPMI Configu ration , click LAN and Serial Con figuration , then LAN access , Use Custom LAN confi guration to the BMC , Customize LAN options , LAN por t 03 , Edit .
52 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 3 Th e web s erver disp lays the System Summary page after the user is authenticated. Using the Embedded W eb Se rver script ing inter fa c e The Embedded W eb Server can be accessed from a scripting la nguage such as Perl or JavaScript.
53 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) http://hostna me/webCmdPage?cmd=getSEL&first=num&last= num&onload=functio nName http:// hostname/webC mdPage?cm d=clearSEL&a.
54 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er HTML Example In this example, the client-side page loads the page returned by the Embedded W eb Serv er into a frame: <FRAMESET …><FRAME …> <A HREF=http ://222.
55 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) ■ Update the non-volatile storage d evice associated with the BMC tha t ho l ds the SDR and FRU i nformation ■ Generically handle FR.
56 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er 3 Open the DIAG folder and click SEL VIEW .EXE . The SEL Viewer screen opens. 4 The following menu it ems are available: File - inc ludes options for opening and saving system event log records, including: Open - lets you open an existing SEL data file for viewing.
57 www .gatew a y .com Baseb oard Manageme nt Controller (BM C) 5 Use the following keys to navigate the screens and menus: ■ E NTER - to select an item from the menu bar ■ T AB - to switch betwee.
58 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er U sing y our S ys tem C o mpani on CD Y ou can use your Sy stem Comp anion CD to : ■ Ins tall hard ware driv ers ■ Ins.
59 www .gatew a y .com Prepa ring for sys tem recovery P reparing for sy stem rec ov er y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes ar e diskettes that let you start the server and attempt to fix the problem.
60 ww w . ga teway . co m Chapter 3: M anaging an d Maintain ing Your Serv er Ca ring for y our ser v er T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your server , we recommend that you put it in the original packag ing ma terial s.
61 www .gatew a y .com Caring fo r your server Clean ing tips ■ Always turn off yo ur server and other periph eral devices before cle aning any componen ts. ■ Use a damp, lint-free cloth to clean your server and other parts of your ser ver system.
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Ch apter 4 63 Installing C omponents • Opening and closing th e server case • Installing and replacing major com ponents Y ou must open your server case to install components. If y ou are not comfortable with these procedures, get help from a more ex perienced computer user or computer service technician, or contact Gateway Customer Care.
64 ww w . ga teway . co m Chapter 4: I nstalling Com ponents P reparing to install c omponents Selec ting a place to w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid.
65 www .gatew a y .com Preve nting static electricity discharge P re v enting static elec tricity dischar ge The components inside y our server are extremely sen sitive to static electricity , also known as electrostatic discharge (ES D).
66 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Opening the ser v er case Because the compon ents inside yo ur s er ver are extremely sensitive to static electricity , make sure that you follow the in structions at the beginning of this chapter to avoid static electricity damage.
67 www .gatew a y .com Removing a nd installi ng the processo r air baffle 3 Using a Phillips screwdriver , loosen the two captive screws on the faceplate securing the top cover to the server case. 4 When the screws are loose, slide the top cover toward the back of the case about ½ inch.
68 ww w . ga teway . co m Chapter 4: I nstalling Com ponents ■ Change jumper settin gs ■ Remove or install t he front panel I/O board T o remove the processor air baffle : 1 Follow the instructions in “P reventing static electricity discharge” on page 65 .
69 www .gatew a y .com Removing a nd installi ng the center b race T o install the processor air baffle: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 .
70 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o remove the center brace: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 .
71 www .gatew a y .com Removing a nd installi ng the center b race T o install the center brace: 1 Align the center brace with the guides on both sides of the case and with the full-length PCI expansion cards to the back, then lower the cen ter brace into the case until it is full y seated.
72 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Cl osing the ser v er case T o close the s erver case: 1 M ak e su re t ha t al l of t he in te rn a l c ab l es a r e arranged inside the case so they will not be pinche d when you close the case.
73 www .gatew a y .com Installi ng drives Installing driv es Y our server’ s ba si c c onfig uration includes one CD (stan dard) or DVD (optional) drive. Y our server also h as two additional 5.25-inch drive bay s, which can accommod ate two half-height or one full height SCSI tape drive.
74 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 2 Follow the instructions in “O pening the server c ase” on page 66 . 3 Remove the pr ocessor air baffle by following the instructions in “R emoving and installing the processor air baffle” on page 67 .
75 www .gatew a y .com Installi ng drives 7 Lift up on the right-rear corner of the CD or DVD drive to disengag e it from the drive carrier , then remove it from the carrier . 8 Disconnect the SAT A -to-IDE converter board from the back of the drive , then place the drive in an anti- static bag for storage.
76 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Remove the CD/D VD drive carrier from the server by following the instructions in “T o remove the CD or DVD drive:” on page 73 . 6 Remove t he new drive from its packaging and pla ce it, component-side down, on an ESD-protec ted work surface.
77 www .gatew a y .com Installi ng drives 12 Reconnect the front pan el cable to the SCSI hot-swap backp lane by following the instructions in “Repl acing the SCSI ho t-swap backplane” o n page 139. 13 Replace the processor air baffle by followin g the instructions in “Removin g and installing the processor air baffle” on page 67 .
78 ww w . ga teway . co m Chapter 4: I nstalling Com ponents If you are adding a new drive to an available 5.25-inch de vi ce bay , remove the filler panel assembly from the bay by pressing and h olding the two locking clips inward, then pulling t he filler panel assembly out of the bay .
79 www .gatew a y .com Installi ng drives 11 Slide the new drive into the drive ba y until the drive rails snap into place. 12 Follow the instructions in “Closing t he server case ” on page 72 .
80 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing a hot-swap hard driv e Use this proce dure to add or r eplace hard drives in a hot-swap drive ba y .
81 www .gatew a y .com Installi ng drives 2 If you are replacing a failed drive, de t ermine which driv e has failed by checking the drive status LEDs on th e front of the drive carriers.
82 ww w . ga teway . co m Chapter 4: I nstalling Com ponents - OR - If you are add ing a new drive, first remo ve the four screws securing the plastic retention device into the drive carrier , then remove the plastic retention device from the drive carrier .
83 www .gatew a y .com Installi ng drives 6 Make sure that the drive carrier’ s release le ver is open, then use the lever to slide the new drive into the empty hot-swap bay until it docks in the chassis. 7 Close the drive’ s release lever by rotating the lever to th e left to latch the drive c arrier into position.
84 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Remo ving and installing the con trol panel Removal and installation of the control panel and front panel board is the same, regardless of whether your server i s equipped with the standard control panel or the optional local control pa nel (LCP).
85 www .gatew a y .com Memory Memor y Y our server has four PCI ×16 connectors on the system board for memory boards. Each memory board has sockets for four DIMMs an d supports two DDR2 channels (with two DIMMs per channel). Memory boards supp ort bo th s ingle- rank an d doub le-r ank, r egiste red DIMMs.
86 ww w . ga teway . co m Chapter 4: I nstalling Com ponents ■ Cold memory add/r eplacement - I f y o u r s e r v e r i s n o t i n a R A I D o r M i r r o r e d configuration , memor y boards can only be added or rep laced when the syst em is turned off.
87 www .gatew a y .com Memory Hot remo val and inser tion of memo r y boar ds T o replace a memor y board or add memory while the system is on: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “Opening the server case” on page 66 , but do not turn off the server .
88 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Pull up on the memory boar d handle and lift the memory board from the server . 7 Inst all or rep lace DIMMs on th e memory board by following the instructions in “Installing and removing D IMMs” on page 91 .
89 www .gatew a y .com Memory C old remo va l and installa tion of memory boards T o remove/replace a memor y board while the system is off: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 .
90 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Push the me mory board ha ndle do wn into the locked position. 8 Follow the instructions in “Closing t he server case ” on page 72 . T o add a memory board while the system is off: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 .
91 www .gatew a y .com Memory Installing and removing DIMMs When yo u change the amo unt of memory in t his server , memory must be add ed to, or removed from memory board s (see “Installing and removing memory boards” on page 85 ). When you upgrade your server memory , make sure that you install th e correct type of memory .
92 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o install or replac e DIMMs: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 .
93 www .gatew a y .com Memory 4 Remove the DIMM cover from the memory board. a Pull out the DIMM cover latc h. b Press the DIMM cover tabs. c Press the DIMM cover retainer tab. d Lift the DIMM cover off the memory board. 5 Pull the plastic tabs away from the sides of the memory sockets you intend to use.
94 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Align the notch on the new module with the key in the memory module socket and press the module firmly into the soc ket. The tabs on the sides of the memory socket should sec ure the memory mo dule automatical ly .
95 www .gatew a y .com Memory 10 Restart your ser ver and open the BIOS Setup util ity . V erify the Syste m Memory listed in the Main menu. When you exit the B IOS Setup utility , make sure that the operating system loads completely . 11 Follow the instructions in “ F R U / S D R L o a d u t i l i t y ” o n p a g e 5 4 .
96 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Retu rn to the Memory configuratio n menu and set the Sparing Threshold between 1 and 15 . 8 Sele ct View and Con figure Memory Board x (where x is the memory board that is being configu red).
97 www .gatew a y .com Memory 7 Press F10 to save your changes and exit. 8 Press Y to confirm and the server reboots with the changes. Memory mirroring If the server contains two or four memory boards with equal memory capacity , the system can be config ured for memory mirroring.
98 ww w . ga teway . co m Chapter 4: I nstalling Com ponents PCI e xpansion cards Y our server uses the PCI-X bus. Use the fo llowing chart to determine the PCI slot into which you should install your expansion card. Caution Only PCI c ards in slots 1 - 5 are hot-s wappab le.
99 www .gatew a y .com PCI e xpansion cards Hot installation or remo val of PCI expansion cards Adjacent to each of the five hot-swap PCI slots are power LEDs and attention LEDs. The attention LEDs indicate the operational conditio n of the slot, and the power LEDs indicate the power condition of the slot.
100 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 4 Highlight the device (card) to be removed, then c lick Stop . 5 W ait for the PCI power LED adjacent to the selected PCI slot to turn off, th en disconnect any cables that a re attached to the card.
101 www .gatew a y .com PCI e xpansion cards 10 Install an expan sion slot cover over the empty slot, or install a replaceme nt card in the slot. ■ T o install an expansion slot cover , align the cover with the slot from the back of the chassis, then press the cover into t he slot.
102 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Install an expan sion slot cover over the empty slot, or install a replaceme nt card in the slot. ■ T o install an expansion slot cover , align the cover with the slot from the back of the chassis, then press the cover into t he slot.
103 www .gatew a y .com PCI e xpansion cards 6 Push the top of the card retention clip for the slot you a re using down slightly , then rotate it out the back of the case to open it. 7 If necessary , remove the expansion slot c over for the slot you are using by s liding it up from inside th e chassis.
104 ww w . ga teway . co m Chapter 4: I nstalling Com ponents If you are using t he hardware hot-plug interface, press the attention bu tton for the slot containin g the new PCI card. 12 W ait for the power LED to turn on. 13 When the p ower LED has turned on, follow the in structions in “Cl osing the ser ver case” o n page 72 .
105 www .gatew a y .com PCI e xpansion cards 7 Align the c ard with the slot, then press down to sea t the card in the slot. If you are installing a full-length card, s lide the front of the card into the front PCI c ard guide. Y ou can slightly rock the card end-to-end to seat it, but do not bend the card sideways.
106 ww w . ga teway . co m Chapter 4: I nstalling Com ponents F ibre channel module The fibre channel module (optional) is an intelligent, high -performance adapter with a Qlogic ISP2322 FC controller , designed for hi gh-end server systems like this one.
107 www .gatew a y .com Fibre c hannel module * Beacon is used by the Ql ogic SANSurf er FE HBA Manager so ftware to iden tify a specific adapter in the system.
108 ww w . ga teway . co m Chapter 4: I nstalling Com ponents F ibre channel HBA manager sof twar e The QLogic SANsurfer FC HBA Manager is a device management software suite for the installation, configurat ion, and management of QLogic-based HBAs.
109 www .gatew a y .com Fibre c hannel module 5 Push the top of the fibre channel module retention clip down slightly , then rotate it to the open po sition out the back of th e case. 6 If you are removing the fibre c h an n el mod ule: a Pull up on the module to remove it from the slot on the sy stem board.
110 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 If you are installing the fibre channel module: a If necessary , remove the expansion slot cover by pulling it up from inside the chassis. b Remove the fibre channel module from it s anti-sta tic bag, being careful not t o touch the gold edge c onnectors at the bottom of the module.
111 www .gatew a y .com Proc essors P roc essors The server requires a min imum of one Intel ® Xeon™ MP processor or one Intel Xeon MP processor with iL3 cache. The processors must be installed in sequential order , from CPU socket 1 t hrough CPU s o cket 4.
112 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o remove a process or: 1 Install the most current BIOS version. For more information, see “ Updatin g the BIOS” on page 155 . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 .
113 www .gatew a y .com Proc essors 7 Remove the heat sink by lifting it from the processor . 8 Press down on the processor locking lever , pu sh it slightly away from the pr ocessor , then rotate the lever a full 13 5° to release the processor . 9 Remove the processor and place it in an an ti-static bag or its original pa ckage.
114 ww w . ga teway . co m Chapter 4: I nstalling Com ponents T o install a processor: 1 Install the most current BIOS version. For more information, see “ Updatin g the BIOS” on page 155 . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 .
115 www .gatew a y .com Proc essors 6 If a processor thermal blank is installed, re move it by loosening the four screws (one at each corner) and lifting the thermal blank from the processor soc ket. 7 Make sure that the processor releas e lever is in the open position.
116 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 8 Install the new processor into the processor socket. Make sure that: ■ Y ou install the processors in order , from CPU socket 1 throug.
117 www .gatew a y .com Proc essors 10 Place the heat sink on the processor , making sure the thermal grease is applied correctly or the Thermal Interface Material (TIM) is aligned between the heat sink and the processor .
118 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Pr ocessor VRM requir ements This server requir es the installation of two different types of VRMs ( V oltage Regulato r Modules ). The number and types of VRMs required de pends on the number of processors installed.
119 www .gatew a y .com Proc essors 5 Holding the VRM by the edges, align the no tch on the bottom edge of the VRM with the notch in the VRM socket a nd press the VRM firmly into the socket. 6 Make sure the tabs on the sides of the VRM socket close securely .
120 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Holding the VRM by the edges, lift it from the socket. 6 Place the VRM in to an anti-static bag for sto rage. 7 Replace the processor air baffle by followin g the instructions in “Removin g and installing the processor air baffle” on page 67 .
121 www .gatew a y .com Proc essors 4 Remove the memory boards or memo ry board air baffles from mem ory slots C and D by following the instruc tions in “Installing and re moving memory boards” o n page 85 . 5 Remove the fibre channel module by following th e instructions in “Installing or removi ng the fibre channe l module” on page 108 .
122 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 If you are installing the VRM for the fourth processor , reinstall the VRM air baffle. 11 Replace the fibre channel module by following the instructions in “Installing or removi ng the fibre channe l module” on page 108 .
123 www .gatew a y .com Proc essors 6 If you are removing the VRM for the fourth pro cessor , remove the VRM air baffle by pushing down on the to p of the baffle and pulling th e baffle away at an ang l e from the center brace. 7 Gently spread the retaining clips at each end of the VRM so cket which makes the VRM po p up from the so cket.
124 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing an Intel Ma nagemen t Module (IMM) T o install an Intel Managem ent Module (IMM): 1 Uninstall the Gateway Ser ver Manager (GSM) softwa re from your serv er . 2 Follow the instructions in “P reventing static electricity discharge” on page 65 .
125 www .gatew a y .com Installi ng an Intel Mana gement Modu le (IMM) 7 Find the IMM connector on the rig ht side of the system board. 8 Grasp the module board by one edge and the plastic handling strap (close to the mounting connecto r), align the board with the IMM connector on the system board, then gently apply pressure to seat the module.
126 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Installing and remo ving the ROMB (RAID on Motherboard) ac tiva tion k ey and dedicated RAID memor y Functionality for RAID levels 5, 10, .
127 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 5 Remove the PCI expa nsion card from PCI slot 7 (if installed) by following t he instructions in “Cold installa tion or removal of PC I e x pansion cards” on page 104 .
128 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Holding the DIMM by the edges, align the notch on th e bottom edge of the DIMM with the notch in the DIMM socket and press the DIMM fi rmly into the so cket. The tabs on the sides of t he DIMM socket should secure the DIMM automatically .
129 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 5 Gently spread the retaining clip s at each end of the RAID DIMM socket causing the DIMM to lift from the socket. 6 Holding the DIMM by the edges, lift it from the socket.
130 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 5 Open the battery case, then connect the cabl e inside the battery case. 6 After closing th e batter y ca se, route the battery cable through the h older on the side of the chassis. 7 Attach the cable to the BBU connector (J1H1 - 2×10) on the system board.
131 www .gatew a y .com Installi ng and removing the RO MB (RAID on Moth erboard) acti vation key an d dedicated 8 Engage the retention tabs on the back of the ba ttery with the matchin g slots in the side of the chassis, t hen push the battery to the left to latc h it into place.
132 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 6 Push the battery to the right to disengage it from the side of the chassis, then re move it from the chassis. 7 Reinsta ll the memory board or memo ry board air baffle into slot D by fo l lowing the instructions in “Installin g and removing memory boards ” on page 85 .
133 www .gatew a y .com Power subsys tem P ow er subsys tem The power subsystem includes the power supply mo dules, the power distribution board, and the plug-i n VRMs.
134 ww w . ga teway . co m Chapter 4: I nstalling Com ponents Replacing a power supply module Y our server uses as many as two ho t-swappable redundant power supplies. If two p ower supply modu les are installed and one of them fails, the ot her power supply module supports the server while you replace the failed module.
135 www .gatew a y .com Power subsys tem T o replace a power supply module or activ e fan blank: 1 Examine the LED indica tors on the back of each power supply modules to identify the failed module. The power supply module has faile d if the center F ault LED (orange) indicator is on.
136 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 8 Plug the power cord into the AC co nnector on the pow er supply module. 9 If your server only has a single po wer supply module, turn on the server . 10 The new power suppl y module is ready if the green Power Good LED (top) and green AC OK LED a re both on.
137 www .gatew a y .com Power subsys tem 8 Remove the seven (7) screws securing the powe r d istribution board to the chassis, then lift the b oard from the cha ssis and place i t in an anti-sta tic bag for storag e. 9 Remove th e new power distribution board from its package an d align it with the seven screw holes on the chassis.
138 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 Secure the new power distribution board to the chassis with the seven screws you previously removed. 11 Connect all power cables that you previously removed from the power distribution board.
139 www .gatew a y .com Replaci ng the SCSI hot- swap backpl ane Replacing the SCSI hot-swap back plane Y our server can hold as many as ten SCSI hot-swa p drives in a hot-swa p drive cage. The hot-swap drive cag e is connected to the SCSI backplane, wh ich provides power an d data interfac e between the drives a nd the server .
140 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 10 Pull out the bl ue, spring-loaded plunger ( located at the top of the SCSI hot- swap backpl ane) that secures the backplane to th e chassis, t hen pull the board up slightly to disengage the ten retention tabs holding the bo ard to the chassis.
141 www .gatew a y .com Replaci ng the SCSI hot- swap backpl ane 12 Remove the new SCSI hot-swap backplane from its pa ckage, then place it in the chassis by engaging the bottom three slots in the board with the three lower rete ntion tabs in the chassis.
142 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 20 Reinstall the processor air baffle by following the instructions in “Removing an d installing the processor air baffle” on page 67 21 Follow the instructions in “Closing t he server case ” on page 72 .
143 www .gatew a y .com Replac ing the front pa nel I/O board Replacing the fron t panel I/O board T o replace the front panel I/O board: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 .
144 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 7 Remove t he new front pa nel I/O board from its packag e and place it in th e chassis, engaging the m ounting tabs on the chassis with t he slots in the new board.
145 www .gatew a y .com Replacin g a hot-swap fan Replacing a hot-swap f an If you are adding redundant hot-swap fans to your server , you must update the FR U/SD R.
146 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 4 Squeeze the fan latches together to release the fan, t hen l ift the fan from the chassis. 5 Orient the new fan in the sa me direction as the old fan (an d existing fans), then insert the new fan into the fan slot until it sna ps into place.
147 www .gatew a y .com Replaci ng the CMOS batter y Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server , replace the CMOS battery with an equivalent bat ter y .
148 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 9 Push the battery toward the larger prongs un til the edge of t he battery clears the small prongs, then pull up on the battery and lift i t from the server .
149 www .gatew a y .com Replacing th e system boa rd Replacing the system board T o replace the sy stem board: 1 Follow the instructions in “P reventing static electricity discharge” on page 65 . 2 Follow the instructions in “O pening the server c ase” on page 66 .
150 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 13 Lift the blue, spring-loaded plun ger in the ce nter of the system board, then slide the board toward the front of the chassis unt il it is disengaged. 14 Lift th e system board fro m the chassis and place i t in an anti-st atic bag fo r storage.
151 www .gatew a y .com Replacing th e system boa rd 16 Pull up the blue, sp ring-loaded plunger in the center of the board and slide th e board toward the back of the chass is until the I/O connectors engage the back pan el, then release the plunger .
152 ww w . ga teway . co m Chapter 4: I nstalling Com ponents 22 Reinstall all PCI expansion cards by following the instructions in “Cold installation or removal of PCI expansion cards” on page 104 .
Ch apter 5 153 Using the BIOS Set up Utility • Opening the BIOS Setup utility • Updating the BIOS • Resetting the BIOS sett ings to their f actor y def aults • Resetting the BIOS pas s words 8510702.
154 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your s er ver . These settings include basic hardware configuration, resour c e setting s, an d password security .
155 www .gatew a y .com Updating the BIOS Updating the BIOS If you need a new v ersion of the BIOS, you can download the BIOS update from Gateway , then install t he new version from a diskette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide.
156 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 3 Remove the jumper across pins 1-2 of header J8C3 (see the illustrat ion on page 157 for the location of the jump er), then place the jumper across pins 2- 3. 4 Follow the instructions in “Closing t he server case ” on page 72 .
157 www .gatew a y .com Updating the BIOS 2 T urn off the server , then disconnect th e power cords and all other cables connected to the server . 3 Follow the instructions in “O pening the server c ase” on page 66 . 4 Remove the jump er across pins 1-2 of jumper J4A3 (the BIOS Recovery jumper), then place the jumper ac ross pins 2-3.
158 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 7 Remove t he DOS-bootable rec overy media. 8 T urn off the server , then disconnect th e power cords and all other cables connected to the server . 9 Place the jumper back onto pins 1- 2.
159 www .gatew a y .com Updating the BIOS 3 Remove the jump er across pins 1-2 of jump er J4A3, then place the jum per across pins 2-3. 4 Follow the instructions in “Closing t he server case ” on page 72 .
160 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 11 Follow the instructions in “Closing t he server case ” on page 72 . 12 Plug in the AC power cords and turn on the serv er , then verify that the recover y was succe ssful.
161 www .gatew a y .com Updating the BIOS Resetting BIOS passwor ds T o reset BIOS password(s), you must either reset and clear all BIOS settings, or use the Password Clear jumper (J4A1). T o clear BIOS settings, follow the instruct ions in “Resetting the BI OS” on page 158 .
162 ww w . ga teway . co m Chapter 5: U sing the BIOS Setup Utility 7 Follow the instructions in “O pening the server c ase” on page 66 . 8 Place the jumper back onto pins 1- 2. 9 Follow the instructions in “Closing t he server case ” on page 72 .
Ch apter 6 163 Configuring y our RAID solutions • Configurin g the R OMB RAID solution 8510702.book Page 163 Thursday, July 7, 2005 11:21 AM.
164 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Introduc tion RAID configura tion can take pla ce in one of several ways, depending o n which RAID solution(s) you ha ve available on your server .
165 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility C onfiguring your ROMB RAID solution with the R AID BIOS C onsole c onfigur a tion utili.
166 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions T o configure your ROMB RAID solution: 1 Restart the ser ver . 2 When the server reboo ts, hold the C TRL key and press G when the following m essage appears : Press <Ctrl>-<G> for BIOS Console The BI OS Cons ole open s at the Adapter Sele ction screen.
167 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 4 Select the co nfiguration type, then click Next . 5 Select th e configuration method: Auto Config uration with Redundancy - This option c onfigures RAID 1 for systems with 2 drives or RAID 5 for systems with 3 or more drives.
168 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 6 Sele ct Custom Configuration , then click Next . The Array Definition screen opens. 7 Hold do wn the C TRL key and click each driv e you want included in the array . T o undo the chan ges, click Reclaim .
169 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 8 When the drives are d efin ed, click Accept Array , then click Next . The Logi cal Drive definit ion screen opens. 9 Sele ct the RAID L evel from the list.
170 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 12 Sele ct the Write P olicy from the list to set the write a nd cache policies.
171 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility RAID 10 : T o configure a RAID 10 array , create multiple RAID 1 drive arrays (minimum of two) an d enable the span option, then select the size of the logical drive.
172 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 17 Click Accept to save the config uration, then click Ye s to initialize the logical drive. The Logical Drives screen ope ns. 18 Click Initialize to begin th e initialization process.
173 www .gatew a y .com Configuring yo ur ROMB RAID solutio n with the RAID BIOS Console co nfiguration utility 19 Click the Home icon on the to p menu bar to return to the ma in configuration screen. 20 Select an additional logical drive to configure or exit the BIOS Console Configuration Utility and reboot the server .
174 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions C onfiguring your ROMB RAID solution with the R AID W eb C onsole The Intel RAID W eb Console provides fu ll-featured, GUI-based configur ation and management of optional ROMB RAID arrays.
175 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole ■ RAI D Regist ratio n Serve r is a m odule runni ng on a RAID s erver th at tr acks R AID serv ers on a network. It contains a database of the RAID servers that have registered with it as RAID servers.
176 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Registra tion ser v er The Registration server is a RAID server t hat also has a registration process running on it .
177 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole T o enable the registration ser ver: 1 Set a static IP address for the registration server . 2 O n e a c h R A I D s e r v e r t o b e m a n a g e d , e d i t t h e re gser v .
178 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 3 Edit the hosts file on each RAID serve r to resolve the registration server IP address. Add the IP address and t he host name of the registration server as shown in the following example.
179 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole Regist ration ser ver ope r ation When the networking opt ion is enabled in W eb Console, the RAID server will look up the registration server add ress in the regser v .
180 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Installing the W indow s W eb C onsole T o install the Windows Web Console: 1 Insert the System Comp anion CD into the CD driv e and double-click on the Install icon to run the program.
181 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole 5 Sele ct Standalone or Netw orking , then click Ne xt . The Setup screen opens. Choosin g Standalone lets the correct modules be installed to support local manageme nt through the W eb Console .
182 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 10 Edit the REGSERV .DA T and HOSTS.DA T files. The installa tion retrieves the files for editing. The REGSERV .DA T file is located at: C:winnt system32dri versetc. The HO STS.DA T file is loc ated at: C:winnt system32dri versetc.
183 www .gatew a y .com Configur ing your ROMB R AID solution wi th the RAID Web Cons ole De-regis tering and re-regis t ering under W eb Console If the registration server fails or shuts down, the other RAID ser vers or RAID clients must log back into the registration server after the registration server is online.
184 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Launching the W eb C onsole W eb cons ole is launche d from a W eb Browser that su pports Java scripts. Microsoft Internet Explorer 5.5 or later a nd Netscape Browsers a re supported.
185 www .gatew a y .com Launchi ng the Web Cons ole 2 Select the RAID controller to be managed by clicking the name of the server in the window ( MCC-IN in this exam ple).
186 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 3 Sele ct Full Access , enter you password, then click Su bmit . The Management Options screen opens.
187 www .gatew a y .com Launchi ng the Web Cons ole The following ta ble describes the options available on this screen. C onfiguring arr ay s and logical driv es A utoma tic RAI D con figur ation Aft.
188 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions Custom RA ID configuratio n If you ch oose Custom Configu ration , the W eb Cons ole di splays the Array Definitio n scree n with an Arrays pane containing all previously configured arrays.
189 www .gatew a y .com Launchi ng the Web Cons ole 4 Click Accep t to save the logi cal drive. If space is sti ll available in the current array , the new logical drive appears in the array and you can define additional logical drives in the current array .
190 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions T o check the rebuild rate: ■ Select t he correct adapt er from the Adapter b o x , t h e n s e l e c t Rebuild Rate from t he Adapter menu. If there is more than on e adapter in the syste m, click each adapter and check the rebuild rate.
191 www .gatew a y .com Launchi ng the Web Cons ole Removin g a phys ical dr ive from an array T o selectively remove hard dr ives from an existing array: 1 Go to the Config V iew screen. 2 Highlight the logic al drive you want to remove , then select Delete from the left pane.
192 ww w . ga teway . co m Chapter 6: C onfiguring your RA ID solutions 8510702.book Page 192 Thursday, July 7, 2005 11:21 AM.
Ch apter 7 193 T roubleshooting • Inter preting error messages and codes • T roubleshooting • Getting telephone sup por t and training If the suggestions in this chapter do not correct the prob lem, s ee “T elephon e support” on page 223 for more information a bout how to get help.
194 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Do not attempt to ope n the moni tor . T o do so is extremely danger ous. Even if the power is disconnected, ene rgy stored in the monitor comp onents can be dangerous.
195 www .gatew a y .com Error m essages Error messages These messages often indicate procedural errors such as typ ing an in corre ct keys troke or trying to save a file to a write-prot ected di skette. Some messages, however , may indica te a problem that requ ires further troubleshooting.
196 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Inv alid par tition table ■ The master boot record may be corrup t . For troubleshootin g information, see “The master boot record is corrupted” on page 219 . Inv alid password ■ Enter your password again.
197 www .gatew a y .com Trou bleshooting T roubl eshooting F irst steps T ry th ese s teps firs t be fore g o ing to the following sections: ■ Make sure that the po wer cords are connected to your ser ver a nd an AC outlet and that the AC outlet i s supplying po wer .
198 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng T o restart and acces s the BIOS Setup utility: 1 At the Gateway Logo screen, press any key to access the System Options menu. The System Options menu open s. 2 Sele ct the BI OS Setup Utility , th en press E NTER .
199 www .gatew a y .com Beep c odes Beep c odes P ost error beep codes Whenever a recovera bl e error oc curs during the power-on self-test ( POST), the BIOS displays an error message that describes the problem.
200 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng A dditional beep c odes pro vided by Intel Management Modules In additio n to the beep codes abov e, the following additiona l be ep codes are prov ided by the Intel Management Module: 4 Re cov er y compl ete F Fh BIOS recovery succeed ed, read y for p ower-d own and reboot.
201 www .gatew a y .com LED infor mation LED information The various subsystems in t his server include LEDs that can assist you in trou bleshooting you r syst em.
202 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Diagnostic POST LEDs The BIOS sends a code (in raw binary) to port 80 prior to each POST task. These codes are displayed on eight LEDs, located on t he system board , which can be read by the user and can provide troubleshooting information in the ev ent of a system hang during POST .
203 www .gatew a y .com LED infor mation POST p rogress codes and defi nition s The following ta ble shows the curre nt boot pr ogress codes an d associated messages, sent to the POST p rogress LEDs: .
204 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 0×5B Reserved f or A T A SMBUS 0×5C Resetti ng SMBUS 0×5D Reserved fo r SMBUS Local Console 0×70 Resetting the v ideo controll er (V GA) 0×.
205 www .gatew a y .com LED infor mation 0×B3 Enabl ing/confi guring a fix ed medi a de vice Remov able Media 0×B8 Resetting re mov abl e media de vice 0×B9 Disab ling remo vabl e media de vice 0×.
206 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 0×F9 OS has s witched to v ir tual address mod e (SetVirtualAddressMap ( ) has been c alled) 0×F A OS has requ ested the s ystem to res et (Re.
207 www .gatew a y .com LED infor mation POST err or messages and handli ng The following table list s the error codes, associated messages, the severity of the error and the system response.
208 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 8144 Processo r 4 fa iled FRB-3 tim er Minor W arning 8160 Unab le to appl y microcod e update to processo r 1 Major P ause 8161 Unab le to appl.
209 www .gatew a y .com LED infor mation 84F2 Server ma nagement interf ace f ailed Major P ause 84F3 Basebo ard manageme nt control ler in update mo de Major P ause 84F4 Sensor d ata record empt y Ma.
210 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 852B Memory board B - DIMM2B not configured Major P ause 8530 Memory board C - DIMM1A not config ured Major P ause 8531 Memory board C - DIMM1B .
211 www .gatew a y .com LED infor mation 8562 Memory board A - DI MM2A misma tch Major P ause 8563 Memory board A - DI MM2B misma tch Major P ause 8568 Memory board B - DI MM1A misma tch Major P ause .
212 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 8590 Memory board C - DIMM1A c orrectabl e ECC error Major P ause 8591 Memory board C - DIMM1B c orrectabl e ECC error Major P ause 8592 Memory .
213 www .gatew a y .com LED infor mation 85B1 Memory board C - DI MM1B uncorr ectab le ECC error Major P ause 85B2 Memory board C - DI MM2A uncorr ectab le ECC error Major P ause 85B3 Memory board C -.
214 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng BIOS The settings in the BIO S Setup utility are not retain ed ■ Replace the CM O S batter y .
215 www .gatew a y .com LED infor mation Y our CD or DVD drive tra y does not open ■ Press a straightened paper cli p wire into the CD or DVD drive’ s manual eje ct hole. The drive tray opens. ■ If this problem happens f requently while the server is turned on, the drive m ay be defective.
216 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng 6 Remove a ll other bootable media from th e server . Y our s erver has prob lems boo ting to the US B flash memor y device that has a p artitio n and is format ted correctly T o correct the problem: 1 Run FD ISK/MBR 2 Make sure the partition is active.
217 www .gatew a y .com LED infor mation Y our s erver has a SC SI hard drive and a USB f lash memor y device installe d and the server c ontinues to boot f rom the SCSI driv e The SCSI hard drive is set as the first Le gacy H ard Di sk Driv e in the Legacy Hard d isk drive order .
218 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng ■ Make sure that you have installed the n ecessar y software or driver . For more information, see the card’ s documentation. ■ Reseat the card. For more inform ation, see “PC I expansion cards” on page 98 .
219 www .gatew a y .com LED infor mation ■ Make sure that the last devi ce on the SCSI cable is correctly terminated. For more information about SCSI device con figur ations, see the dev i ce’ s documentation.
220 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng Monitor Y our server has no video and the LED on the control pane l ind icates that the syste m is in reset mod e ■ Make sure that all the cables, p rocessors, and VR Ms are fully seated . ■ Possibly a faulty VRM.
221 www .gatew a y .com LED infor mation ■ If your server is plugged into a UPS, m ake sure that the UPS is connected securely to an electrical outlet, turned on, and working correctly . One way to chec k this is to plug the server directly into a wall outlet, b ypassing the UPS.
222 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng ■ Y ou may need to reconfigure your operating system so it recognizes the additional processor .
223 www .gatew a y .com Telep hone suppor t T e lephone suppor t Before calling Gatewa y Cust omer Car e If you have a technical problem with your serv er , fo llo w th ese r e commendat ions befo re contactin g Gateway Custome r Care: ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power .
224 ww w . ga teway . co m Chapter 7: Tr oubleshooti ng T elephone suppor t Gateway offers a wide range of customer servic e, t echnical support, and information services.
App endi x A 225 Ser ver Specifica tions The following specific ations are for the standard configuratio n. Y our server may cont ain optional equipment.
226 ww w . ga teway . co m Appen dix A: Server Specifica tions S y stem specifica tions Case size 10.5 × 27.8 × 17.6 inches (26.2 × 70.6 × 44.7 cm) We ight 130 lbs (6 0 kg) or more (varies b y con.
227 www .gatew a y .com Syste m board sp ecificatio ns S y stem board speci fications Processor F our soc ket s for Int el Xeon MP pro cessors with 1 MB of L 2 cache or a s m u c h a s 8 M B o f L 3 c a c h e V oltage Regula tor Module s: ■ Embedded VRDs supply core vo ltage f or process ors 1 and 2 ■ T wo 10.
228 ww w . ga teway . co m Appen dix A: Server Specifica tions RAID T wo Serial A T A 150 por t s from the ICH5-R supporting entry lev el RAID function ality , incl uding Integ rated Mirroring and In tegrat ed Striping (RAID le vels 0 an d 1).
229 www .gatew a y .com Fibre chan nel card sp ecificat ions F i bre channel c ard spec ificat ions Bus interfa ce 266 MHz PCI-X Memo ry ■ 1MB SRAM per por t ■ 1MB f lash ■ 4Kb NVRA M Data rate .
230 ww w . ga teway . co m Appen dix A: Server Specifica tions En vironmental specifica tions The following specifications identify maximu m environmental conditions. At no tim e should the server run under conditions which violate these specifications.
231 www .gatew a y .com Electr onic spec ifications Elec tro nic sp ecifica tions Memory map Interrupts The following table reflects a typic al configuration, but you can change these in terrupts. Use this information t o determine how to program each interrupt.
232 ww w . ga teway . co m Appen dix A: Server Specifica tions IRQ10 G e neric, Option fo r SCI IRQ11 H P ET #2, option for SCSI , TCO IRQ12 Mouse contr oller IRQ13 System interrupt/FERR I R Q 1 4 P r i m a ry A T A , l e g a c y m o d e PIRQA U S B 1.
233 www .gatew a y .com Additio nal specifi cations A dditional specificat ions For more i nformat ion about y our s erver , such as mem ory si ze, ha rd dr ive size, and processor type, visit Gateway’ s Support page at support .
234 ww w . ga teway . co m Appen dix A: Server Specifica tions 8510702.book Page 234 Thursday, July 7, 2005 11:21 AM.
App endi x B 235 BIOS Settings Y ou can print t his appendix, then reco rd your custom BIOS settings on t he printout. 8510702.book Page 235 Thursday, July 7, 2005 11:21 AM.
236 ww w . ga teway . co m Appen dix B: T o view all BIOS settings: 1 Restart your serve r . 2 Open the System Options menu by pressing any key while yo ur server restarts. When the System Opt ions menu opens, select the BIOS Setup uti lity , then press E NTER .
237 www .gatew a y .com Thread n Status Thread n Health Memory T otal Me mory Effe ctive Memory Memo r y Boa rds Instal led Cur rent Co nfig uration Configu re Memory RAS and Pe rf or m a n ce Hardwa .
238 ww w . ga teway . co m Appen dix B: Set Me mor y Hotplu g in SRA T table Ye s No View and Configur e Memo r y Boa rd #(board n umber) Board Status Not Insta lled Health y Using Spare Disabled Rete.
239 www .gatew a y .com Video Enabl e On-board Vide o Enab led Disabled Hard Disk Write Protect Disab led Enabl ed USB USB Controll er Enab le Enab led Disabled USB 2.
240 ww w . ga teway . co m Appen dix B: Enabl e Slot 7 R OM Enab led Disabled Enabl e FC Card RO M Enab led Disabled Server Managemen t Consol e Redirec tion COM1 Console R edirection Li nk to COM1 Console Redirec tion sub-men u on page 243 .
241 www .gatew a y .com NIC1 MAC Address SEL Logging Clear Log Enab led Disabl ed FRB Inf or mat ion Processor #(n) Inf ormation Lin k to Processo r #n Inf ormation sub-me nu on page 236 .
242 ww w . ga teway . co m Appen dix B: The following 2nd level submenus are accessed from the submenu indicated in the first column . Discard C hanges and Ex it Sav e Changes Discard C hanges Restore.
243 www .gatew a y .com Hot Add (pos sible) Y es /No Boa rd Inte rl eav e BIOS submenu BIOS 2nd l evel submenu Setting Value Console Redirecti on Sub-M enu COM1 Cons ole Redirec tion Enabl e Slot 1 R OM E nabled Disabl ed Flow Control None RT S/ CT S XON/XOFF CTS/R TS + CD Baud Rate 9600 19.
244 ww w . ga teway . co m Appen dix B: 8510702.book Page 244 Thursday, July 7, 2005 11:21 AM.
App endi x C 245 F ield Replaceabl e Un it (FRU) Kit s • A v ailable FR U kits 8510702.book Page 245 Thursday, July 7, 2005 11:21 AM.
246 ww w . ga teway . co m Appen dix C: Field Repl aceable Unit (FRU) Kits A v ailable FR U k its FRU Kit Description D VD/CD-RW combo kit Slimline 8X D VD/24X CD-RW combo drive. F o r installation inst ructio ns, see “Installing and remo ving t he CD or D VD driv e” on page 73 .
247 www .gatew a y .com Availa ble FRU kits Cer ta nce D A T -72 5.25 " TBU kit The kit co ntains the fol lowing : ■ Cer ta nce D A T -72 5. 25" ■ 36 G B/72 GB blank t ape ■ TBU cl eaning ca r tridge ■ MFG in stru ction: S CSI cable for TBU ki ts F or instructions on installin g 5.
248 ww w . ga teway . co m Appen dix C: Field Repl aceable Unit (FRU) Kits ROMB featu re 256MB-R AM DDR2 kit The kit co ntains the fol lowing : ■ ROMB en able key ■ 256MB-RAM DDR2 (ECC) F or insta.
App endi x D 249 Extensible F irm ware Inter f ace (EFI) Shell 8510702.book Page 249 Thursday, July 7, 2005 11:21 AM.
250 ww w . ga teway . co m Appen dix D: Introduc tion The EFI ( Extensible Firmware Inte rface ) Shell is an EFI application that lets oth er EFI applications be laun ched, EFI device drivers be loaded, a n d o perating systems be booted. The EFI Shell provides a n interface between operating systems an d platform firmware.
251 www .gatew a y .com Basic EFI Shell com mands Basic EFI She ll c ommands The following ta ble shows a set of basic EFI Shell comma nds used to manage files, the EFI NVRAM Shell, and boot commands. Command Descrip tion <drive_ name>: Chan ges driv es.
252 ww w . ga teway . co m Appen dix D: echo [-on | -off] | [te xt] Echos te xt to the standa rd output de vice or tog gles script echo edit [ filenam e ] Opens the te xt editor lettin g you cre ate o.
253 www .gatew a y .com Basic EFI Shell com mands pause Prompts to q uit or conti nue (script s only) pci [ bus _d ev ] [ func ] Displa ys PCI de vice in formation rconnect D e viceHand le# [Driv erHa.
254 ww w . ga teway . co m Appen dix D: 8510702.book Page 254 Thursday, July 7, 2005 11:21 AM.
App endi x E 255 Safety , R egulator y , and L egal Inf ormat ion • Saf ety in f or mation • Legal and Regulator y Information 8510702.book Page 255 Thursday, July 7, 2005 11:21 AM.
256 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Impor tant saf ety informa tion Y our Gateway system is designed and t ested to meet the latest st andards for safety of infor mation technology equipment.
257 www .gatew a y .com Important Do not u se Gate wa y produc ts in areas classifie d as hazard ous locatio ns. Suc h areas in clude pati ent care are as of medica l and dental f acilities , o xygen-lade n env ironments , or indust rial fa cilities .
258 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Regulat or y c omplianc e sta temen ts United Sta tes of America F ederal C ommunicat ions Commission (FCC) Unint en.
259 www .gatew a y .com The United States T elephone Consumer Protection Act of 1991 mak es it unlawful for an y person to use a computer or other elect ronic device to send any message via a telephon.
260 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion Users should make sure, for their own protection, that the electrical gr ound connections of t he power utility , telephone lines , and internal metallic water pipe system, if present, are connected together .
261 www .gatew a y .com Laser safety sta tement All Gateway system s equipped with CD and DVD drives comp ly with the appropriate safe t y standards, including IEC 825. The laser devices in these components are classi fied as “Cla ss 1 Laser Products” under a U S Department of Health and Human Services (DHHS) Radiation Performance Standard.
262 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion En vironmental inf ormation The product you have p urchased contai ns extracted natural reso urces that hav e been used in the manufacturing process. Thi s product may contain substances kno wn to be hazardous to the environment or to human health.
263 www .gatew a y .com Noti c es Copy right © 200 5 Gate way , Inc. All Rights Reserved 7565 Irvine Center Dr iv e Irvine, CA 92618-2930 US A All Ri ghts Res erved This publication is protected by cop yr ight and all r i ghts are re s erved.
264 ww w . ga teway . co m Appen dix E: Safety, Reg ulatory, and Legal Informa tion 8510702.book Page 264 Thursday, July 7, 2005 11:21 AM.
265 www .gatew a y .com Inde x Numerics 5.25-in ch drive installing 77 location 2 A accessories safety precautions 256 additiona l beep codes 200 administrator password see supervisor password availab.
266 ww w . ga teway . co m fans 5 keyboard 3 LAN 3 lock slot 3 monitor 3 mouse 3 network 3 parallel 3 power 3 RJ-45 3 serial 3 USB 2 , 3 VGA 3 control pa nel 2 LCD 36 location 2 converting to pedesta .
267 www .gatew a y .com installing 10 8 installing driver 107 fibre channel software 108 front panel board 143 installing 14 3 FRU ki ts availab le 246 FRU/SDR load utility 54 G Gateway 7 Custom er Ca.
268 ww w . ga teway . co m K Kensington lock slot 3 keyboard cleani ng 61 port 3 troubleshooting 219 L LAN jack 3 LCD co ntrol panel 36 LED diagnostic 20 2 indicators 2 , 17 information 201 power/ sle.
269 www .gatew a y .com port s see connections POST error message s 20 7 POST (power-on self-test) 19 POST error beep codes 19 9 POST progress codes diagnostic LEDS 203 power button 2 , 16 , 24 cord c.
270 ww w . ga teway . co m setting passwords 39 setting up in B IOS 39 supervisor password 39 system 39 user passwords 39 using password 39 Secur ity men u BIOS Set up utility 154 SEL viewer utility 5.
271 www .gatew a y .com keyboard 219 LED information 201 master boot record 219 memory 21 9 monitor 220 power 22 0 power s ource pr oblems 15 processor 221 safety guidelines 194 SCSI dr ive 218 techni.
272 ww w . ga teway . co m 8510702.book Page 272 Thursday, July 7, 2005 11:21 AM.
MAN 9715 SR V USR GDE R0 06/05.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Gateway 9715 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Gateway 9715 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Gateway 9715, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Gateway 9715 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Gateway 9715, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Gateway 9715.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Gateway 9715. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Gateway 9715 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
