Manuel d'utilisation / d'entretien du produit 9315 du fabricant Gateway
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U ser Guide Gatewa y 9315 Ser ver.
i www .gate wa y .com Co n te n t s 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii www .gate way . com 4 Installing Compo nents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5 Preparin g to i nstall compone nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iii www .gate wa y .com Before cal ling G ateway Customer Car e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Telephone s upport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 1 Checking Out Y our Gatew ay Ser v er ■ Locating drives, ports , jacks, and controls ■ Locating system board co mponents ■ A vailable help resour ces.
2 ww w .g at eway . co m Fr o n t Co nt r o l p a n el Hard drive Control panel CD or D VD dri ve Hard driv e Hard drive System fa ul t L E D Hard driv e activit y LED Video port LAN 1 ac tivity indi .
3 www .gate wa y .com Back I/O panel Low-pr ofile PCI expansi on card I/O panel Full-hei ght PCI e xpansion c ard P ow er supply P ow er connector Serial num ber Video port USB por ts System ID LE D D.
4 ww w .g at eway . co m Interior DIMM sl ots PCI riser assembly P o wer supply CPU 1 sock et Processor a ir duct CPU 2 socket Drive bays F an mod ule.
5 www .gate wa y .com S y stem board C onnec tors - right side CPU 1 so cket IDE p ower connec tor CPU 1 f an heade r CPU 2 so cket +12V CPU power c onnector F an bo ard connector Dis kette co nnector.
6 ww w .g at eway . co m C onnec tors - left side PCI riser card (lo w-profile) PCI r iser card (fu ll-heig ht) DIMM slot s Battery Mouse (top ) and K eyb oard Serial por t A he ader Chassi s intrusio.
7 www .gate wa y .com Getting Help In addition to y o ur ope ra ting system’ s documentatio n, you can use the following information resour ces to help you use your server . S ystem C ompanion CD Use the System Companion CD to access file utilitie s, Windo ws 2003 Se r ver d rivers, and documentation for your server and its co m p onents.
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Chapter 2 9 Setting Up Y our S er ver ■ Using your se r ver safe ly ■ Installing your s erver into a cabinet ■ Starting and turning off y our ser ver ■ Setting up your operating s ystem.
10 ww w .g at eway . co m Setting up th e hardwar e T o make sure that your working environment is safe: ■ Use a clea n, dry , flat, stable surf ace for your se rver . Al low at least 6 i nches at the ba ck of the server for cabling and air circ ulation.
11 www .gate wa y .com P rotecting from po wer sour ce pr oblems Surge protectors, line conditioners, a nd uninterruptible power supplies can help protect your server against power source problems.
12 ww w .g at eway . co m Uninterruptible power supplies Use an uninterruptible power supply (UPS) to protect your serv er from data loss during a total power failure. A UPS uses a b a tt e ry to k e e p y o u r s e r v e r r u n n i n g t e m p o r a r i l y du r i n g a power failure an d lets you save your work and shut down your server .
13 www .gate wa y .com Mounting y our ser v er into a cabinet The cabinet mo unting hardware included with your server should be used with EIA-310-D standard 4-post ca binets that have front and back vertical p osts. The L-shaped cabinet mounting brackets can be used for mid-mounti ng on a 2-post cabinet, but that procedure is not covered here.
14 ww w .g at eway . co m T o mount your server in a cabinet: 1 Remove the two scre ws from each handle, then set the handles and scr ews aside. 2 Align the slots in a ser ver rail with the studs on t he side of t he ser ver , then engage the slots with t he studs and slide the rail back until it sto ps.
15 www .gate wa y .com 4 Place a disk guide over the disk guide screw hole towards the bac k of the server . 5 Install a small sc r ew th r oug h the disk guide and tighten the screw . Attach the remaining disk guide on the other side of the s e rver .
16 ww w .g at eway . co m 6 Attach a nut b ar to the inside of the two back cabinet posts using medium screws, but do not completely tighten th e screws (leave them loose en ough to allow insertion of the cabinet rail in the next step).
17 www .gate wa y .com 8 W ith the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guid e s so they fit into the cabinet rails. (Y our server may be differen t than the server sh own in the example.
18 ww w .g at eway . co m Installing the bezel T o inst all the bezel: 1 W ith the server pulled out from the cabinet, align the holes in the handle with the holes in the front si d e of the server . 2 Attach the handles to the side s o f the ser ver with two mountin g scre ws on each si d e.
19 www .gate wa y .com 6 Use a screw through each handle to secure the server to the cabinet posts. 7 Remove the bezel lock keys fro m the inside of the bezel, then snap on the be zel with the control p anel area at the right. 8 T o lock the bezel, insert the key into the lock and rota te i t ¼ turn clockwise.
20 ww w .g at eway . co m Star ting y our ser v er Before you start your server for the first time: ■ Make sure that the server and monitor are plug ged into a power outlet or surge protector and that the surge protector (if you are using o ne) is turned o n.
21 www .gate wa y .com If nothing happens when yo u press the power button: ■ Make sure that the power cable is plugg ed in securely and that your surge protector (if you are using on e) is plugged in and turned on. ■ Make sure that the monit o r i s connected to the serv er , plugged into the power outlet or surge protector , and turned on.
22 ww w .g at eway . co m T urning off y our ser v er Every time you turn off your server , first sh ut down the operating system. Y ou may lose data if you do not follo w the correct procedure. T o turn off the server: 1 See the opera ting system’ s d ocumentation or onli ne hel p for instructions on shutt ing down the opera ting system.
23 www .gate wa y .com C onfiguring the RJ-45 serial por t The RJ-45 serial port connector can be configured to sup port either a Data S et Ready (DSR), or a Data Ca rrier Detect (DCD) signal. Th e default configuration fo r your server supports DSR signals.
24 ww w .g at eway . co m Se tting up the o perating system If you ordered your server with the operating system already insta lled by G ateway , in most cases it is completely installed and the basic settings are already configured.
Chapter 3 25 Maintaining Y our S er ver ■ Caring fo r your ser ver ■ Record ing the BIOS configuration ■ Managing yo u r se r v er and network.
26 ww w .g at eway . co m Ca ring for y our ser v er T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your ser ver , we recommend that you put it in th e original packag ing ma terial s.
27 www .gate wa y .com ■ Use a damp, lint-free cloth to clean your server and other parts of your ser ver system. Do not use abrasive or solvent clean ers because they can damage the finish on componen ts.
28 ww w .g at eway . co m P reparing for sy stem r eco v er y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskett es that let you start the server and attempt to fix the problem.
29 www .gate wa y .com S yst em administra tion Gatew ay S ystems Manager Gateway Systems Manager lets you manage mu ltiple computers on a Win d ows™ network from a single window , then implement comma n d s and policies ac ross the network with a single action.
30 ww w .g at eway . co m 4 T ype the password and press E NTER , then type it ag ain and pr ess E NTER . 5 Save your changes and close the BIOS Setup utility . T o remove a BIOS security password: 1 Restart your serve r , then press F2 when the Gateway logo scree n appears during startup.
31 www .gate wa y .com Identifying y our ser v er While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which serv er or servers you are currently wor king on. The System ID indicator is a blue LED that you can turn on to help you locat e t he correc t se rver .
32 ww w .g at eway . co m Upda ting the baseboard managemen t controller firmware The basebo ard management c ontroller (BMC ) performs sev e ral system m anagement functions suc h a s : ■ Monitorin.
33 www .gate wa y .com 3 When the System Compa nion CD menu opens, select the FRU/SD R util ity . 4 Select o ne of the following options (if in doubt, ch oose the second option and up date both): Update just the SDR repository - Se lect t his op tio n when sens or inf orma tion need s to be chang ed.
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Chapter 4 35 Instal ling C omponents ■ Opening and closing the se rver cas e ■ Installing and replacing major server compon ents.
36 ww w .g at eway . co m P reparing to install c o mponen ts Selec ting a place to w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static.
37 www .gate wa y .com P re v enting static electricity discharge The components inside y our server are extremely sen sitive to static electricity , also known as electrostatic discharge (E SD). Before working with server components, follow these guidelines: ■ T urn o ff the ser ver , then unplug the power cords and all other cables.
38 ww w .g at eway . co m Opening the ser v er case Because the compon ents inside yo ur server are extremely sens i tiv e to static electricity , make sure that you follow the in structions at the beginning of this c hapter to avoid static electricity damage.
39 www .gate wa y .com 6 Press and hold the panel relea se button, then slid e the top panel toward the back of the server about 1/2 inc h. 7 Lift the top pa nel away from the server .
40 ww w .g at eway . co m 3 Slide the top p a nel toward the front of the server until it clicks into place. 4 Replac e the ship ping scre w (if requir ed).
41 www .gate wa y .com Remo ving and insta lling air duc ts, air dams , and baffle Y our server has been eng ineered to provide correct airflow in the ch assis for suf fic ient cooling of drives, processors, an d power supplie s.
42 ww w .g at eway . co m Installing the processor air duc t T o install the processor air duct: 1 Place the processor air duct ove r the CPU sockets. The front edge of the air duct sh ould contact the fan mod ule a n d th e top of th e installed air duct should be flush with the top of the power supply .
43 www .gate wa y .com 3 Pull up on the ai r baffle to remove it from the server chassis. Important T ake no te of the cable rou ting under and around the air baffl e.
44 ww w .g at eway . co m Installing the air baffle T o inst all the air baffle: 1 Place the air baffle into the c hassi s betw een the power supply and th e hot-swap drive backplane, routing the cables as noted in the removal process. 2 Fit the tab that extends from the front of the baffle under the drive bay area.
45 www .gate wa y .com Installing and remo ving driv es Y our ser ver’ s basic configuration i ncludes one CD or DVD drive and as many as three SA T A fixed ha rd drives. SAT A hot-swap hard drives an d a hot-swa p backplane a re optional . A USB diskette drive is also included (but not installed in the server).
46 ww w .g at eway . co m 5 Remove the rails from the diskette drive conversion ki t ca rrier by removing the four screws that secure the rails to the carrier . 6 Slide the diskette drive into the d r i v e carri er . The back of the drive should go into the carrier first with the bo ttom of the drive facing down.
47 www .gate wa y .com 8 Reattach the rails to th e sides of the carrier with the four screws you previously removed. 9 Open the connector on the back of the disk ette dr ive by pulling up on the connector cover .
48 ww w .g at eway . co m 12 Open the connector labeled Flopp y Con on the backplane by pulling up on the connect or cover . 13 Insert the other end of the diskette flat flex cable into the backplane connecto r , then push in on the connector co ver to lock the cable into place.
49 www .gate wa y .com Remo ving a disk ette drive from the c onv er ted hard driv e ba y T o remove a diskette drive from the converted drive bay: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 .
50 ww w .g at eway . co m Installing a CD or DVD drive T o install a CD or DVD drive: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the power cord and a ll other cables connected to the server .
51 www .gate wa y .com 6 Align the conn e cto r on the interposer board with t he connector on the back of the CD or DVD drive, then attach the board to the drive with two screws (included with your serv er). 7 Attach the 44-pi n CD drive cable to the back of t he interposer board.
52 ww w .g at eway . co m Remo v ing a CD or DVD driv e T o removing a CD or DVD drive: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the powe r co rd and a ll other cables connected to the server .
53 www .gate wa y .com Installing or replacing a hard driv e Use this proced ure to add or replace hard driv es in a drive bay . Y our ser ver supports as many as three 1-inch h igh 3.5-inch (fixed or hot-swa p) SA T A hard drives. Y ou can pur chase additional drives through your Gateway Sa les re pr ese ntat iv e.
54 ww w .g at eway . co m 5 Remove the four screws that at tach the plastic retention device or the prev iously installed hard drive to the drive carrier . T wo screws are at each side of the retention device or the hard drive. Store the p lastic retention device for future use.
55 www .gate wa y .com 9 If it is not already in stalled, connect the SA T A power cable adapter (suppli e d with the fixed drive kit) to the 3x2 power supply cable from your power supply .
56 ww w .g at eway . co m 11 Connect the loose end of the data cab le to the rear of the SAT A drive. Air baffle ta b Air baffle back cut out Air baffle cutout Air baffle.
57 www .gate wa y .com 12 Connect the SAT A power cable adapter end(s) to the rear of the SA T A drive. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Follow the instructions in “Closing t he serv er case” on pa ge 39 .
58 ww w .g at eway . co m Removing a fix ed SA T A hard driv e Use these instructions only if y ou ha ve installed the fixed drive kit. T o remove a fixed SA T A hard drive: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 .
59 www .gate wa y .com Insta lling a hot -swap hard drive T o install a hot-swap hard drive: 1 Unlock the bezel (if n e ce ssar y) a nd r emove it by pulling it from the chassis. 2 Press the green release button o n the hot-swap tray lever , then swing the lever open all the way .
60 ww w .g at eway . co m If you are addin g a new drive, remove the four screws that secure the hard drive spacer to the drive tray , then remove the spacer from the tray . 5 Line up the screw holes in the new drive with the holes in t he side of the drive tray , then secure the drive to the tray with the four sc rew s y ou removed in Step 4 .
61 www .gate wa y .com C onfiguring y our onboa rd RAID solution Y our ser ver comes equipped with an onboard, chipset SA T A RAID solution, whic h supports RAID levels 0 (striping) and 1 (mirroring). The onboard RAID solution can be enabled in the BIOS ( page 133 ) and configured by launching the RAID BIOS conso le during the boot process.
62 ww w .g at eway . co m 9 Press and hold the C TRL key , then press th e E key . The RAID BIOS console will open. 10 Configure the RAID op tions, then exit the RAID BIO S console. 11 Rebo ot the se rver . T o configure the SA T A RAID solution: 1 Open the BIOS Setup ut ility as described in the previous procedure.
63 www .gate wa y .com 5 Press the S PACEBAR to select the array . The Logical D rive Configura tion screen opens. 6 Select the ph ysical drives to associate with the curre nt array , then press the S PACEBAR . 7 Set the RAID level for the logical drive by highlighting RAID and pressing E NTER .
64 ww w .g at eway . co m F illing empty drive ba ys Empty drive bays in the server must be filled by filler p anels, empty drive carriers, or empty drive trays , as appropriat e. W ith th e bezel remo ved, install the ap propria te c arrier or filler panel, then replace the beze l by snapping it into place on the fro nt of the ser ver .
65 www .gate wa y .com Installing memor y Y o u r s e r v e r s u p p o r t s f r o m 2 5 6 M B t o 1 2 G B * o f t o t a l D D R 3 3 3 o r D D R 2 6 6 m e m o r y . S u p p o r t e d D I M M s i z e s i n c l u d e 2 5 6M B , 5 1 2M B , 1G B , a n d 2G B .
66 ww w .g at eway . co m Memory online sparing The chipset o n the syste m board in the Gateway 9315 supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. Memor y online sparing is config ured in the BIOS.
67 www .gate wa y .com maintained as a spare, only 75% of the installed memory is usable. For example, if si x 2 GB DIM Ms are in stalle d, only fo ur are ac tivel y used ( the other t wo are u sed as spa res), so the maximum us able memory for this configuration w ould be 8 GB.
68 ww w .g at eway . co m 6 T urn on the ser ver , then make sure that the operatin g system com pletely loads. If you receive an error , see “ Memor y” on page 120 .
69 www .gate wa y .com Remo ving and Installing PCI expansion car ds Remo ving and installing the PCI riser assembly T o remove and install the PCI riser assembly: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 .
70 ww w .g at eway . co m 5 If you are insta lling or replacing a PCI expansi on card, follow the instructions in “Removing and installing a PCI expansion card” on page 71 . - OR - If you are installing or replacing the PCI riser connector , follow the inst ructions in “Removing and installing a PCI riser connector” on page 72 .
71 www .gate wa y .com Remo ving and installing a PCI expansion card T o remove and install a PCI expansion card: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the power cord and a ll other cables connected to the server .
72 ww w .g at eway . co m 8 Install the PCI ri se r assembl y back into the server by following the instructions in “Removing and installing the PC I riser assembly” on page 69 . 9 Follow the instructions in “Closing t he serv er case” on pa ge 39 .
73 www .gate wa y .com 5 Push back on the blue releas e l e ver a t the end of the PCI riser connector . While holding the lever back, push f irmly on the other edge of the board to disengage the board from the riser . 6 Place the PCI riser connector in a static-free bag for future use.
74 ww w .g at eway . co m 9 Slide the PCI riser connector to the right to lock it int o place, then release the blue locking lever . 10 Install PCI expansion cards by following the instructions in “R emoving and installing a PCI expansion card” on page 71 .
75 www .gate wa y .com Replacing a sy stem fan T o replace the fan module: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the power cord and a ll other cables connected to the server .
76 ww w .g at eway . co m Installing a pr oces sor The 9315 server is compatible with Intel ® Xeon proc essors with a front side bus frequency of 800 MHz and a minimum speed of 2.8 GHz. The server automatically detects the processors each time you turn it on.
77 www .gate wa y .com 5 If you are installing a proc essor , procee d to Step 7 . - OR - If you are replacing a processor , loosen the four captive screws on the corners of the heat sink, then twist the heat sink slightly to break the seal between the heat sink and remove it f r om the processor .
78 ww w .g at eway . co m 7 If you are installing a se co nd proc essor fo r the firs t time, remove the air dam from the processor air duct. 8 Before inserting the processor into the socket, make sur.
79 www .gate wa y .com 9 Install the new processor into the CPU socket, then press the processor locking lever down until it la ys flat against the CPU sock e t . 10 Place the heat sink over the processor , lining up the four captive screws with the four posts surrounding the processor .
80 ww w .g at eway . co m Replacing the p o w e r supply T o replace the power supply: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the power cord and a ll other cables connected to the server .
81 www .gate wa y .com 6 Lift the front edge o f the power supply , then pull it toward the front of the server to disengage it from the retention c lips a t the back of the server .
82 ww w .g at eway . co m Installing or replacing the hot-swap back plane Y our server may not have a ho t-swap backplan e. If your server was ordere d with fixed drives, it will not ha v e a hot-swap backplane. T o install or replace the hot-swap backplane: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 .
83 www .gate wa y .com 7 Loosen the blue captive screw on the righ t sid e of th e ba ckplane, then slide the backplane to the rig ht until it stops. 8 Lift the backplane from the ser ver and place it in a static-free bag for future use.
84 ww w .g at eway . co m Replacing the CMOS battery If the server clock does not keep time or the setti ngs in the BIOS Setup utility are not saved when you turn off the server , replace the CMOS batter y with an e q uivalent batter y . T o replace the battery: 1 Print the appendix for BIOS Settings in this guide.
85 www .gate wa y .com 7 Push the battery retention clip away from the battery un til the batter y lifts up, th e n remove the old battery . Y ou can use a sc rew drive r to help lift the battery . 8 Make sure that the positiv e (+) side of th e new battery is facing up, then press the new battery into the socket until it sn aps into place.
86 ww w .g at eway . co m Replacing the control panel T o replace the control panel: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the powe r co rd and a ll other cables connected to the server .
87 www .gate wa y .com 6 Slide the re placement control pan el into the server far enough to connect the front panel and USB cables. If yo u disconnected the cables from the sy stem board or backplane, recon nect them. 7 Slide the control panel the rest o f the way in to the ser ver , until it clicks into place.
88 ww w .g at eway . co m Replacing the system board T o replace the system board: 1 Follow the instruction s in “ Preventing static electricity discharge” on page 37 . M ake sure that you turn off the server , then unplug the power cord and a ll other cables connected to the server .
89 www .gate wa y .com 9 Slide the system board toward the front of the server . If the board is difficult to move, push on the back I/O port panel for added leverage.
90 ww w .g at eway . co m 13 Reinstall the memory by following the instructions i n “Installing mem o ry” on page 65 . 14 Reinstall the processors by following the instruc tions in “Installing a processor ” on page 76 . 15 Reinstall the f a n m o dule by following the instructions in “Replacing a system fa n ” on page 75 .
Chapter 5 91 Using the BIOS S etup Utility ■ Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to thei r factory defaults ■ Resetting the BIOS passwords.
92 ww w .g at eway . co m Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server . These settings include basic hardware configuration, resour ce settings, an d password security . These settings are stored and saved even when the power is off.
93 www .gate wa y .com Updating the BIOS If you need a new v ersion of the BIOS, you can download the BIOS update from Gateway , then install t he new version from a diskette. T o update the BIOS : 1 Print the appendix for “BIOS S e t tings” on pa ge 131 .
94 ww w .g at eway . co m 3 Remove the jumpe r across pins 1-2 of jumper J1A4 (at the left back of the system board), t hen place the jumper across pins 2-3 . 4 Follow the instructions in “Closing t he serv er case” on pa ge 39 . 5 Reconnec t the power cords and turn on the ser ver .
95 www .gate wa y .com T o recover the old BIOS: 1 T urn on or restart the ser ver . 2 Press and hold C TRL +H OM E . The old BIOS is recovered . T o manually recover the BIOS: 1 T urn off the server , then disconnect the power cord s and all other cables connected to the server .
96 ww w .g at eway . co m 5 Insert a DOS-bootabl e USB dis k-on -key or DOS-bo otable CD co ntaining a va lid BIOS image. 6 Reconnect the power cords and turn on the server . The BIOS recovery is initiated. While the BIO S is being recovered, the mo nitor displays a blue screen a n d the server will beep continually .
97 www .gate wa y .com Resetting the BIOS Y ou ca n use two me thods to clea r all BIOS Se tup se ttin gs and retur n the m to the fact ory defaults: ■ Press the power and reset buttons o n the front of the serve r . ■ Move the Clear BIOS jump er on the system board.
98 ww w .g at eway . co m 7 Place a jumper across the Force Erase pins (1-2) of j umper J1H5 (CMOS Clr). 8 Reconnect the power cords and turn on the server . The BIOS settings are cleared. 9 T urn off the server , then disconnect the power cord s and all other cables connected to the server .
99 www .gate wa y .com 3 Remove the jumper ac ross p ins 2-3 of jumper J1H2 (Pass Clr), then place the jumper across pins 1-2. 4 Reconnec t the power cords and turn on the ser ver . The BIOS pa ssword(s) is cleared. 5 T urn off the server , then disconnect the power cord s and all other cables connected to the server .
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Chapter 6 101 T roubleshooting ■ Getting telephone support and trainin g ■ Interpre ting error messag es a nd codes ■ T roubleshooting If the suggestions in this chapter do not correct the problem, see “T elephone support” on page 1 02 for more information abo ut how to get help.
102 ww w .g at eway . co m T elephone suppor t Before calling Gatew ay C ustomer C are If you have a technical problem with your serv er , f ollo w thes e re c ommendation s before contactin g Gateway Custo mer Care: ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power .
103 www .gate wa y .com T elephone suppor t Gateway offers a wide range of customer service, technical support, and information services. T elephone numbers Y ou can access the following services thro.
104 ww w .g at eway . co m Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the top panel while your se rver is turned o n and while the modem cable an d the power cor ds are connected. ■ Do not attempt to ope n the m onitor .
105 www .gate wa y .com Error messages These messages often indicate procedural errors such as typ ing an inco rrect ke ystroke or trying to save a file to a write-protected d i skette. Some messages, ho w ev er , may indic ate a problem that requires further troubleshooting.
106 ww w .g at eway . co m ■ If you do not know the passwo rd , yo u may need to reinstall the software you are try i ng to access. ■ System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings.
107 www .gate wa y .com T roubleshooting F irst steps T ry thes e step s fir st be fore go ing to the following sections: ■ Make sure that the p o wer cord is connected to your server and a n AC outlet and that the AC outlet is supplyi ng power .
108 ww w .g at eway . co m ■ Remove the top panel by follo wing the instructions in “Opening the serv er case” on page 38 , then make sure tha t all cables inside the case are attached securely . Also, make sure that the colored cable edges are aligned correctly and that the connec tors do not miss any pins.
109 www .gate wa y .com 4 System b oard timer not op eration al. P ossib le system board malfuncti on. T o elimina te the poss ibility of an add in-card prob lem, remo ve all expan sion cards . ■ If the b eep code occurs ev en when a ll e xpansion car ds hav e been rem ov ed, the system bo ard is at f ault.
110 ww w .g at eway . co m LED informa tion The system board in this server includes LEDs that can a ssist you in troubleshooting your system. See the following table for a d escript ion of these LEDs and the information they provide: Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 prio r to each POST task.
111 www .gate wa y .com POST code checkpoints The following table shows the checkpoint s, LED codes, and task description of events that may occur during the POST portion of the BIOS: Check point Diagnosti c LED decoder G=Green, R=Re d, O=Orange Description 03 Off Off G G Disable NM I, Parity , video f or EGA, and DM A con trollers.
112 ww w .g at eway . co m 0 E GGGO f f T e s t i n g a n d i n i t i a l i z a t i o n o f d i f f e r e n t I n p u t D e v i c e s . A l s o , u p d a t e the Ker nel V ar iables. T rap the INT09h vector , so that the POST INT09h ha ndler gets control f or IRQ1 .
113 www .gate wa y .com 5 2 O f f R G R U p d a t e C M O S m e m o r y s i z e f r o m m e m o r y f o u n d i n m e m o r y t e s t . Allocates memory for Ext ended BIOS Da ta Area from base memo r y . 60 Off R R O f f Initial ize NUM-LO CK status and pro grams th e KBD typemat ic rate.
114 ww w .g at eway . co m Boot block in itialization code check points The Bootblock initialization c o de sets up the chipset, memo ry , and o ther compone nts before system memory is available.
115 www .gate wa y .com Bo otblo ck re cov er y co de ch eck point s The bootblock recovery code gets control when the B IO S determines that a BIOS recover y needs to occur because the user has fo r ced the update or the BIOS checksum is corrupt.
116 ww w .g at eway . co m E F OOOGR e a d e r r o r o c c u r r e d o n m e d i a . J u m p b a c k t o c h e c k p o i n t E B . F 0 RRRRS e a r c h f o r p r e - d e f i n e d r e c o v e r y f i l e n a m e i n r o o t d i r e c t o r y . F 1 RRRO R e c o v e r y f i l e n o t f o u n d .
117 www .gate wa y .com DIM code checkp oints The Device Initia lization Manager (DIM) gets control at v arious times during BIOS POS T to initialize different system buses. T he fo llowing table describes the main checkpo i nt s where the DIM module is acc essed.
118 ww w .g at eway . co m BIOS The settings in the BIO S Setup utility are not retain ed ■ Replace the CMOS battery . For instructions, see “Replacing th e C MOS battery” on page 84 .
119 www .gate wa y .com Expansion cards Y our ser ver does not rec o gnize an expansion card ■ Restart your serve r . ■ Make sure that you have installed the necessary software or driver . For instructions, see the card’ s documentation . ■ Reseat the expansion card and riser card.
120 ww w .g at eway . co m The mast er boot record is corrupte d ■ In a W indows network operating system, repair the master boot record using FDISK . T o repair the master boot record: ■ At a DOS c ommand prompt , type fdisk /mbr , then press E NTER .
121 www .gate wa y .com Y our m odem do es not dial or does not con nect ■ Make sure that yo u r server is connected to th e telephone line and th e telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) l ong.
122 ww w .g at eway . co m Y our 56K modem d oes not co nnect at 56K Current FCC regulations restrict actual data tr ansfer rates over public telephone l ines to 53K. Other factors, such as line noise, te l e phone service provid er equipment, or ISP limitations, may lower the speed e ven further .
123 www .gate wa y .com A horizontal lin e or wire is visib le across the mo nitor screen The monito r may use thin damper wires, located app roximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displ ays a white background.
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App endi x A 125 Ser ver Specification s The following specifications are for the standard configuration. Y our server may contain o ptional equipment.
126 ww w .g at eway . co m S yst em specifications Case size 26.46 × 16.93 × 1.7 inc hes (67.21 × 43 × 4.32 cm) (wit hout handl es) We ight V aries b y configu ration.
127 www .gate wa y .com S yst em board specifica tions Processor Dual sock et 604 pac kage 800 MHz front s ide bus Supports as many as two Intel Xe on CPUs (2.
128 ww w .g at eway . co m En vironmen tal specifications The following specifications identify maximum envi ronmental conditions. At no time should the server run under conditions which violate these specifications.
129 www .gate wa y .com A dditional specifications For more i nform ation about y our s erver , such as memory size , hard drive size, and processor type, visit Gateway’ s eSupport page at support.gateway .com . The eSuppor t pa ge also has links to a dditional Gateway docume ntation and detailed specifications for your own serv er .
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Appe ndi x B 131 BIOS Settings If you ever need to restore your B IOS settings, such as a fter a system bo ard change, a record of the settings will make the process much easier . Y ou ca n print thi s appendix, then record your custom BIOS settings on t he printout.
132 ww w .g at eway . co m T o view all BIOS setti ngs: 1 Restart your serve r 2 Press F2 wh en the Gateway logo screen appears during startup. The BIOS Setup utility opens.
133 www .gate wa y .com Max CPUID V alue Limit Enab le d Disabled Hyper-T hreading T echnol ogy Enabled Disabled Intel Spee d Step™ T ech A utomati c Disabled IDE Config uration Onboard P-A T A Chan.
134 ww w .g at eway . co m Secondary IDE Slav e Selects IDE De vi ce Config uration submen u with addition al dev ice details /settings Thir d IDE Mas ter Sele cts IDE Device Config uration submen u w.
135 www .gate wa y .com Serial P ort B Address Disabl ed 3F8/IRQ4 2F8/IRQ3 3E8/IRQ 4 2E8/IRQ 3 USB Config uration USB De vi ces Enab led (List of USB de vice s detected b y BIOS) USB Functio n Disab led Enabled Legacy USB Suppor t Disab led K ey board only Aut o K ey board and Mouse P or t 6 0/64 E mulatio n Disabled Enab led USB 2.
136 ww w .g at eway . co m Onboard NIC 1 ROM Disab led Enabled Onboard NIC 2 (Right) Disab led Enabled Onboard NIC 2 ROM Disab led Enabled Slot 1 Op tion ROM Disab led Enabled Slot 3 Op tion ROM Disab.
137 www .gate wa y .com DIMM 3B (Information ) Installe d Not Installed Disabled Spare Extended Memory T est 1 MB 1 KB Ever y Locat ion Disabled Memor y Rete st Enabled Disabled Memor y Rem ap Feature Enabled Disabled Memor y Spa ring (Disab led pro vides the m ost memor y sp ace.
138 ww w .g at eway . co m Scan User F lash Area Dis abled Enab led Boot De vice Priority 1st Boot D evi ce V aries (Specifies boot seq uence from th e avai l able devices. A device enclos ed in parent hesis has been dis abled.) nth Boot Devic e V aries (Speci fies boot seq uence from th e avai l able devices.
139 www .gate wa y .com 1st D rive V arie s (Spec ifies boot seq uence from th e avai l able devices.) nth D rive V ari es (Spec ifies boot seq uence from th e avai l able devices.
140 ww w .g at eway . co m Secur e Mode Ho t K ey (Ctrl-Alt-) [Z] [L] Secur e Mode Boot Disabled Enab led F ront P anel Sw itch Inhibi t Disabled Enab led NMI Control Disabled Enab led Ser ver System .
141 www .gate wa y .com Serial Consol e F eatures BIOS Redire ction P ort Dis abled Serial A Serial B Baud Ra te 9600 19.2K 38.4K 57.6K 115.2K Flow C ontro l No Fl ow Cont rol CTS/R TS XON/XOFF CTS/R .
142 ww w .g at eway . co m FSB Error Lo gging D isabled Enabled Hub link Error Log ging Disabl ed Enabled Server (Cont ’d) Assert NM I or SERR Disabled Enabled Assert NM I or PERR Disabled Enabled R.
143 www .gate wa y .com The following 2nd level submenus are accessed from th e submenu indicated in the first column . PXE OS Boot Timeout Dis abled 5 min utes 10 min utes 15 min utes 20 min utes OS .
144 ww w .g at eway . co m 3rd and 4th A T A Channels A1-3 rd /A2-4 th M A1-4 th /A2 -3 rd M None BIOS submenu BIOS 2n d level submenu Setting Value IDE Configura tion (Cont’d) IDE Device Con figura.
145 www .gate wa y .com PIO Mode Au to 0 1 2 3 4 DMA Mode Au to SWDMA 0-2 MWDM A 0-2 UWDMA 0-5 S.M. A.R .T . Au to Disabled Enabl ed 32Bit Data T rans fer Disab led Enabl ed BIOS submenu BIOS 2n d lev.
146 ww w .g at eway . co m Emulati on T ype Aut o Flopp y Fo rce d F DD Hard Disk CDROM De vice #n Displa y ed if a devi ce is detect ed. Includes a De viceID string returned by th e USB de vice.
Append ix C 147 Safe t y , Regulat or y , and Legal Info rmation ■ Safety information ■ Legal and Regulatory Information.
148 ww w .g at eway . co m Impor tant saf et y inf orma tion Y our Ga teway system is designed and tested to meet the latest standards for safety of information technolo gy equipment. However , to ensure sa fe use of this product, it is important th at the safety instructions marked on the p roduct and in the documentatio n are followed.
149 www .gate wa y .com Important Do no t use Gatew a y products in areas class ified as haza rdous locations . Such area s include pa tient care areas of medical and dental f aciliti es, o xygen- laden en vironments , or industrial f aci lities. Wa r ni n g T o reduce th e r is k of fire, u se only No .
150 ww w .g at eway . co m Regulat or y c ompliance stat ements United Sta tes of America F ederal C ommunications C ommission (FC C) Unint entional emitter per FCC Part 15 FC C Part 15 Class A Stat e.
151 www .gate wa y .com The United States T elephone Consumer Protec tion Act o f 1991 makes it un lawful for any person to use a computer or other elect ronic device to send any message via a telepho.
152 ww w .g at eway . co m Users should make sure, for their own protection, that the electrical gr o und connectio ns of the power utili ty , telephone lines , and internal metallic water p ipe system, if present, are connected together . This precaution may be p artic ularly imp orta nt in r ural a reas .
153 www .gate wa y .com Laser safety sta tement All Gateway system s equipped with CD and DVD drives comp ly with the appropriate safe t y standards, including IEC 825 . The laser devices in these components are classi fied as “Class 1 Laser Prod ucts” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
154 ww w .g at eway . co m Noti c es Copy r ight © 2005 Gatewa y , In c. All Rights Reserved 7565 Irvine Center Dr iv e Irvine, CA 92618- 2930 US A All Ri ghts Reserv ed This publication is pr otected b y copyright and all rights are re ser v ed.
155 www .gate wa y .com Inde x A accessories safety precautions 148 ACPI runtime checkpoints 11 7 add-in ca rd see card adding see installing removing see als o installing administrator password 29 Ad.
156 ww w .g at eway . co m cleani ng case 26 keyboard 27 screen 27 closing case 39 CMOS battery see ba ttery configuration jumper 5 , 6 config uring onboard RAID 61 RJ-45 serial p o rt 23 connecti ons.
157 www .gate wa y .com eSupport 129 Exit menu BIOS Set up utility 92 expa nsio n card see card F fan module connecto r 5 , 6 location 4 filling empty driv e bay s 64 find ing spec ifica tion s 126 , .
158 ww w .g at eway . co m port 3 troubleshooting 120 L LAN jack 3 LED diagnostic 11 0 indicators 2 , 21 information 110 system board 110 line conditioners 11 location CPU s ocket s 4 fan module 4 mem.
159 www .gate wa y .com LED 2 , 21 line conditioners 11 main connec tor 5 , 6 protecting from surges 11 reset button 2 source problems 11 static electricity 37 surge protectors 11 troubleshooting 123 .
160 ww w .g at eway . co m setting up hardware 10 operating system 24 safety precautions 10 , 26 , 14 8 settings initial hardware 24 Setup ut ility see B IOS Setup utility slots memory 5 , 6 sparing m.
161 www .gate wa y .com U uninterr uptible power supp ly (UPS) 12 updating baseboard management controller firmware 32 BIOS 93 firmware 32 UPS 12 USB ports internal connector 5 , 6 location 2 , 3 user.
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A MAN 9315 1U USR GDE R0 01/05.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Gateway 9315 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Gateway 9315 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Gateway 9315, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Gateway 9315 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Gateway 9315, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Gateway 9315.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Gateway 9315. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Gateway 9315 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
