Manuel d'utilisation / d'entretien du produit 705 du fabricant AltiGen comm
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IP 705 Phone ™ User Manual 01/2007 4290-0014-5.1.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activ ity.
IP 705 Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . .
ii IP 705 Manual Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 The LCD Screen . . . . . . . . . . . . .
IP 705 Manual iii NOTE This equipment has been test ed and fo und to comply with the limit s for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr otection against harmful interference in a residential install ation.
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IP 705 Manual v Warranty What The Warranty Covers AltiGen Communications warrant s its hardware products to be free from defects in material and workmanship during the warranty period.
vi IP 705 Manual How to Obtain Service End user customers should contact your Au thorized AltiGen Dealer for service. Authorized AltiGen Dealers must fo llow the steps below for servi ce : 1. Take or ship the product (shipment prep aid) to you r AltiGen distributor or to AltiGen Communications, Inc.
IP 705 Manual 1 About This Manual This manual describes how to g et the Alti-IP 705 phone up and running on a voice over IP (VoIP) netwo rk. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings.
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IP 705 Manual 3 C HAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-ho ok dial ing, hands-free operation, 5 programmable keys, LCD display and headset port support.
4 IP 705 Manual 1 LCD Screen Displays features su ch as time, ex tension number, caller ID, call waiting, li ne/ call status and call duration. Displays the phone’s menu.
The IP 705 Phone IP 705 Manual 5 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the phone server and logged in as an extension. 13 Flash* For system featur e code s that need a flash to complete.
6 IP 705 Manual Figure 2. IP 705 Phone, Back View 1 LAN Port Connects to ne twork (10/100 Base T) 2 PC Access Port Connects to a PC (10/100 Base T) 3 DC/PoE Switch Switches betwee n DC power and power.
The IP 705 Phone IP 705 Manual 7 Figure 3. IP 705 Phone, Left View 1 Headset port Connects to an RJ-9 headset 2 Handset RJ-9 Port Connects to a handset 12.
8 IP 705 Manual Figure 4. IP 705 Phone, Bottom View Hardware Items in the Package The following hardware items are included in this package: • IP 705 set and stand • Handset • Handset cord • A.
The IP 705 Phone IP 705 Manual 9 Supported Telephony Features The IP 705 provides a broad range of call handlin g an d dialing features directly on the phone and th rough the AltiWare system. Th e following table lists the supported featur es, a brief description of each, and configuration and use notes where applicable.
10 IP 705 Manual Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. The BLF ring tone is played only when the phone is in idle state.
The IP 705 Phone IP 705 Manual 11 Conference button Initiates a conference and adds in other parties one at a time. • Single Call Waiting , Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference.
12 IP 705 Manual Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator . When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on.
The IP 705 Phone IP 705 Manual 13 Trans fer button Transfers an active call to another number. • This button cannot be used to “flash” after being used to transfer a call. To reconnect to a c all after using the Transfer button, use the button or the Flash button.
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IP 705 Manual 15 C HAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone, follow these instruction s: 1. Gather network settings informat ion (this information is needed to configure the IP .
16 IP 705 Manual 4. Configure the AltiW are IP settings (see “Confi guring IP Settings” on page 22 for information about IP setti ngs): a. Menu > SYSTEM > Enter . b. Select AW SERVER , and press Enter . c. Enter the AltiWare server address, usin g the * key to input periods, and press Enter .
Setting Up the IP 705 Phone IP 705 Manual 17 — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING — Version xxxx.xxxx.xxxx To Use IP 705 in Powe r over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover.
18 IP 705 Manual Miscellaneous Operation Notes • Logging in and out —When usin g #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then usin g #26 or #27 will not work. • BASIC mode —If the IP 705 phone fails to register with Alti Ware during startup, the phone operates in Basic mode.
IP 705 Manual 19 C HAPTER 3 Configuring the IP 705 Phone Phone, system, and network setting s can be configured through the IP phone’s menu. The phone can also be registered through thi s menu, if necessary. • To get to the menu, press the Menu button.
20 IP 705 Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones fr om the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering.
Configuring the IP 705 Phone IP 705 Manual 21 Network Settings Emergency Number System > Emergency Num Sets the IP p hone’s emergency number. For the U.
22 IP 705 Manual Registration from the Phone’s Menu Under normal circum stances, the IP 705 phone regi sters itself automatically. However, if registra tion fail ed for some reason (for example, the server was not availabl e), registration can be started again from the IP 705 pho ne’s menu: 1.
Configuring the IP 705 Phone IP 705 Manual 23 1. Press the Men u button. 2. Use to select System , then press the Enter button. 3. Scroll to TFTP Server , and press Enter . 4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter .
24 IP 705 Manual Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known withi n anoth er network.
Configuring the IP 705 Phone IP 705 Manual 25 3. Select YES and press Enter. 4. Reboot the phone by pressing * * 3 and the Enter button. Note: Custom ring tones are not supported.
26 IP 705 Manual When a call rings the agen t or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stay s the same. However, when more than one call is outstanding, the first line shows the Call n/n displa y.
IP 705 Manual 27 C HAPTER 4 User Guide The LCD Screen In normal operating mode, th e phone’s LCD screen displays the time and the extension number on the first li ne: Other messages you may see: MISSED xx - Number of calls missed. xxVM - Indicates the number of new voice messages.
28 IP 705 Manual • DND - do not di sturb • FWD - forwarding The area is blank if the agent is in any other state. When a call rings the agent or when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits disp lay, and the first line stays the same.
User Guide IP 705 Manual 29 Conference* To initiate a conference during a call: 1) Press the Conference button (this automatica lly selects a new line and places the other party on hold).
30 IP 705 Manual Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, or press the appropriate programmable key if it is configured for headset or press the Speaker button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call.
User Guide IP 705 Manual 31 Restore Default Settings 1) Press the Menu button. 2) Press * * 2 , then the Enter button. Ring Tones 1) Press the Menu button. 2) Select PHONE SETTING, and scroll to RING TONES. 3) Select a ring tone and press the Enter button.
32 IP 705 Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore defau lt settings (when user is i n the Configurat ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot AltiServ Feature Codes ## <pwd>.
User Guide IP 705 Manual 33 #27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phon e must be on hook) #32 <acct co de> . . . . . . . . . . . . . . . . . Enter Account Code (bef ore dialing ) Flash button #32 <acct code >.
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IP 705 Manual 35 Appendix A Specifications Network Protocols • H. 323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP , ICMP, Telne t Call Control Protocols • H.323, SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G. 723.1 and G.
Troubleshooting 36 IP 705 Manual Troubleshooting The following table provides help fo r the most common problems an end user may encounter . For IP 705 phone questions o r problems not listed here, contact your AltiGen dealer . Headset • Headset RJ-9 port Important : Contact AltiGen for the most current list of certified headsets.
Appendix A IP 705 Manual 37 IP phone registered then goes back to Basic mode • Check network co nn ectiv ity by pin gi ng from AltiServ to the IP phone. • Check if IP Phon e Service is running. • Check if there is a duplicate IP address by unplugging the Ethern et cable on the IP phone, then pinging the IP 705 phone’s IP add ress.
LCD Messages 38 IP 705 Manual LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 705 phone’s menu: Register failed • Check to make sure the extension number and extension password are set up properly and that the system administrator enabled the IP extension.
Appendix A IP 705 Manual 39 IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 705: Message Definit ion AW UNREACHABLE! Failed to connect to the AltiG en phone server.
LCD Messages 40 IP 705 Manual IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 705: REGISTERING... User entered #27 to manually register the IP extens ion. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is remo ved.
IP 705 Manual 41 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions.
42 IP 705 Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resou rces of a networ k f rom users of other networks.
Glossary IP 705 Manual 43 L Local address - an address used in a peripheral no de or station in place of a network address and transformed to or from a network address for delivery pur poses. Logoff - the procedure by which a user disconnects from a program or session.
44 IP 705 Manual P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical por ts available.
Glossary IP 705 Manual 45 T TCP/IP - Transmission Control Protoc ol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or pa ssword capability.
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Index IP 705 Manual 47 Index A activating IP phone extension 16 AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 22 NAT 24 audio standards 35 auto answer 9 device 9.
Index 48 IP 705 Manual K keys, feature 35 L LAN ports 35 LCD messages, explained 38 , 39 , 40 LCD screen 4 , 27 , 35 LED, in buttons 35 line park, configuring 12 local address, setting 21 logon, to ex.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté AltiGen comm 705 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du AltiGen comm 705 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation AltiGen comm 705, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le AltiGen comm 705 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le AltiGen comm 705, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du AltiGen comm 705.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le AltiGen comm 705. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei AltiGen comm 705 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
