Manuel d'utilisation / d'entretien du produit SE-D1 du fabricant Escient
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SE-D1 USER’S MANUAL P/N: M32002-02A2.
P AGE 2 FireBall™ SE-D1 User ’s Manual THANK YOU The team at Escient would like to take this opportunity to thank you for purchasing an Escient FireBall product.
P AGE 3 FireBall™ SE-D1 User ’s Manual IR CONNECTIONS 24 ETHERNET CONNECTIONS 24 REGISTRA TION 26 TESTING A BROADBAND CONNECTION 26 W A TCHING DVD MOVIES 27 BROWSING YOUR MOVIE LIBRAR Y 27 PLA YIN.
P AGE 4 FireBall™ SE-D1 User ’s Manual MOVIE RA TINGS 62 NETWORK ETHERNET SETTINGS 63 T esting the Y our Connection 64 SETTING THE FIREBALL SER VER SETTINGS 65 VIDEO OUTPUT PREFERENCES 66 V ideo F.
P AGE 5 FireBall™ SE-D1 User ’s Manual PRODUCT INTRODUCTION Thank you for purchasing a FireBall Media Management system from Escient (a division of D&M Holdings).
P AGE 6 FireBall™ SE-D1 User ’s Manual W ARNINGS AND PRECAUTIONS • Do not use this apparatus near water . • Clean only with a dry cloth. • Do not block any ventilation openings. • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
P AGE 7 FireBall™ SE-D1 User ’s Manual TRADEMARKS & SERVICE MARKS Escient® , the Escient logo, and FireBall® are trademarks of Digital Networks North America.
P AGE 8 FireBall™ SE-D1 User ’s Manual W ARRANTY INFORMA TION T erms of Coverage - Each Escient branded media management system sold comes with a standard one (1) year warranty . This warranty provides no-charge coverage under normal product usage, for a period of one year from the date of registration and/or purchase (whichever is earlier).
P AGE 9 FireBall™ SE-D1 User ’s Manual • Additionally , Escient does not cover the following items under the terms or its warranty programs: • Installation or removal charges. • Cost of initial technical adjustments (setup costs). • Battery replacement.
P AGE 10 FireBall™ SE-D1 User ’s Manual ESCIENT PRIV ACY POLICY Escient is committed to providing you with a product that you enjoy and are confident in using, and are committed to providing services in a private and secure environment.
P AGE 1 1 FireBall™ SE-D1 User ’s Manual TERMS AND DEFINITIONS Following are terms used throughout this manual: • Button - refers to a graphic item on the display screen. • Group - a collection of similar music titles. Standard genre groups are provided and custom groups can be created by the user .
P AGE 12 FireBall™ SE-D1 User ’s Manual SETUP This manual assumes that you followed the printed “Quick Setup Guide” that came with your FireBall. If you have not properly connected your FireBall to your audio/video system, please go back and follow the “Quick Setup Guide” guide before continuing with this User Manual.
P AGE 13 FireBall™ SE-D1 User ’s Manual FRONT P ANEL OVER VIEW 1 - POWER 1 - POWER 7 - ANALOG AUDIO OUT 2 - IR IN 8 - VIDEO OUT 3 - IR OUT 9 - VIDEO IN 4 - DIGIT AL AUDIO OPTICAL OUT 10 - COMMUNIC.
P AGE 14 FireBall™ SE-D1 User ’s Manual REMOTE OVERVIEW CODE SET UNIVERSAL SOURCE SELECT MODE GUIDE SELECT TRANSPORT CONTROLS GUIDE INFO VOLUME CONTROL KEY P AD CONTROL POWER FIREBALL SELECT ALL /.
P AGE 15 FireBall™ SE-D1 User ’s Manual ENTERING TEXT WITH THE REMOTE CONTROL The remote control can be used to enter text in all text fields. This text entry capability is provided to allow you to fill out short text fields – such as those that occur in the setup and edit screens.
P AGE 16 FireBall™ SE-D1 User ’s Manual display a “C”. The fourth key press displays a lower case “a”, the fifth key press displays a lower case “b”, and the sixth key press displays a lower case “c”. Lastly , pressing the “2” key a seventh time displays the number “2”.
P AGE 17 FireBall™ SE-D1 User ’s Manual CONNECTING EXTERNAL DISC CHANGER The FireBall SE-D1 supports up to 400 DVD and/or CDs located in one external Sony DVP-777ES CD/DVD changer . If you require storage for more than 400 discs, please visit your Escient dealer to purchase larger capacity Escient products.
P AGE 18 FireBall™ SE-D1 User ’s Manual LOADING DVD MOVIE DISCS INTO CHANGERS Insert DVDs into your changers, following the changer manufacturer ’ s instructions and close the changer door . Quick Lookup will automatically start in a few seconds.
P AGE 19 FireBall™ SE-D1 User ’s Manual Automatically Getting Disc Information Once your changers are connected to FireBall and loaded with CDs/DVDs, all you have to do is close the changer door and in a few seconds FireBall will begin looking up the disc information from each disc, in each changer .
P AGE 20 FireBall™ SE-D1 User ’s Manual Getting Disc Information for a Range of Discs If you want to lookup the disc information for a specific range of slots in a changer , you can use the Lookup Range feature. Follow these steps to lookup a range of changer slots: 1.
P AGE 21 FireBall™ SE-D1 User ’s Manual Getting Disc Information for All Discs If you want to lookup the disc information for all discs you can use the Lookup All feature. Follow these steps to lookup all discs in all changers: 1. Press the SETUP key on the remote to display the Setup menu.
P AGE 22 FireBall™ SE-D1 User ’s Manual ADDITIONAL CONNECTION AND HOOKUP INFORMA TION AUDIO OUTPUTS The optical and analog audio outputs are all active when playing media from the internal hard drive or Internet Radio.
P AGE 23 FireBall™ SE-D1 User ’s Manual VIDEO OUTPUTS FireBall has several video output formats and connectors including: • S-V ideo • Composite V ideo • Component V ideo (480i interlaced standard definition) All video outputs are active at the same time, so you can use as many as you like without causing signal degradation.
P AGE 24 FireBall™ SE-D1 User ’s Manual RS-232 CONNECTIONS The Sony disc changer is controlled via two-way serial protocols using an RS-232 serial cable. Connect the Sony changer to COM port “1 Changer”. COM port “2 Auxiliary” is reserved for future use.
P AGE 25 FireBall™ SE-D1 User ’s Manual In a straight-through cable, wires 1, 2, 3, and 6 at one end of the cable are also wires 1, 2, 3, and 6 at the other end. In a crossed cable, the order of the wires change from one end to the other: wire 1 becomes 3, and 2 becomes 6.
P AGE 26 FireBall™ SE-D1 User ’s Manual REGISTRA TION Registering your FireBall is accomplished automatically when you go through the Quick Start process described in the User ’ s Manual.
P AGE 27 FireBall™ SE-D1 User ’s Manual W A TCHING DVD MOVIES BROWSING YOUR MOVIE LIBRAR Y Now that you have your DVD movies loaded into your changers and the movie information has been acquired from the Escient MovieDB using the Quick Lookup feature, it’ s time to see what’ s in your collection using the Movies Guide.
P AGE 28 FireBall™ SE-D1 User ’s Manual SELECTING A DIFFERENT MOVIE While a movie is playing, you can press the GUIDE key on the remote control to display the Movies Guide. The current movie is paused when you switch over the to Guide. Press the GUIDE key again to toggle back to the full screen movie and pickup where you left off.
P AGE 29 FireBall™ SE-D1 User ’s Manual VIEWING BY GENRE In addition to the current Guide V iew , the Movies Guide automatically organizes your DVDs into default “Genres” also called “Groups”. The Group Bar displays a horizontal scrolling list of Genres corresponding to the movies in your library .
P AGE 30 FireBall™ SE-D1 User ’s Manual LISTENING TO MUSIC BROWSING YOUR MUSIC LIBRAR Y If you have CDs loaded into your external changers or if you have a FireBall Music server on the same network as your SE-D1, the Music Guide is used to access your entire music collection.
P AGE 31 FireBall™ SE-D1 User ’s Manual PLA YING THE CURRENT TITLE Playing the currently highlighted T itle is the same as playing a CD in a conventional CD player . Simply press the PLA Y key on the remote control and it begins to play from track 1.
P AGE 32 FireBall™ SE-D1 User ’s Manual CHANGING THE GUIDE VIEW The GUIDE button on the remote control is used to switch between the Music Guide and Music Player screens. When you are viewing the Music Player screen, press the GUIDE button to return to the Music Guide.
P AGE 33 FireBall™ SE-D1 User ’s Manual CHANGING THE CURRENT PLA Y MODE The default Play Mode will play the current T itle from T rack 1 to the last track in order , then stop.
P AGE 34 FireBall™ SE-D1 User ’s Manual VIEWING BY GENRE In addition to the current Guide V iew , the Music Guide automatically organizes your Music into default “Genres” also called “Groups”. The Group Bar displays a horizontal scrolling list of Genres corresponding to the music in your library .
P AGE 35 FireBall™ SE-D1 User ’s Manual LISTENING TO INTERNET RADIO BROWSING INTERNET RADIO ST A TIONS The Radio Guide displays a scrolling list of Internet Radio Stations.
P AGE 36 FireBall™ SE-D1 User ’s Manual PLA YING THE CURRENT ST A TION Playing the currently highlighted Radio Station is the same as selecting and playing an off air radio station on a typical audio receiver . Simply press the SELECT key on the remote control and the currently highlighted station will be located, buffered, and then played.
P AGE 37 FireBall™ SE-D1 User ’s Manual MANAGING YOUR MEDIA CREA TING PLA YLISTS FireBall allows you to organize your favorite songs into custom “Playlists”.
P AGE 38 FireBall™ SE-D1 User ’s Manual CREA TING GROUPS In addition to Playlists, FireBall allows you to create custom “Groups” of Movies, Music T itles or Radio Stations. User created Groups appear in the Group Bar along with the automatically created Genre Groups and System Groups (All, CDs, Internal, and Playlists).
P AGE 39 FireBall™ SE-D1 User ’s Manual ADDING INTERNET RADIO ST A TIONS FireBall comes preloaded with several high quality streaming Internet Radio Stations from around the world, but that may not be enough for you, so FireBall also let’ s you add your own Internet Radio Stations.
P AGE 40 FireBall™ SE-D1 User ’s Manual UPDA TING THE INTERNET RADIO ST A TIONS LIST Escient makes every attempt to insure that the preloaded Internet Radio Stations are alive and well, but due to the dynamic nature of the Internet and the third parties who actually serve up these radio streams, sometimes you will not be able to play a station.
P AGE 41 FireBall™ SE-D1 User ’s Manual EDITING MOVIE INFORMA TION FireBall has access to tens of thousands of DVD titles, but you may still encounter a DVD that does not return the correct disc information from the Escient MovieDB™. Y ou can edit the disc information for any DVD Movie T itle using the Edit Disc screens.
P AGE 42 FireBall™ SE-D1 User ’s Manual Automatically Lookup Information for This Disc The “Lookup This Disc” button will initiate a disc lookup for only this disc. FireBall will connect to the Escient MovieDB™ Service to locate and download the disc information.
P AGE 43 FireBall™ SE-D1 User ’s Manual Searching for Movie Information Manually Occasionally the MovieDB™ will not return the movie information and cover art.
P AGE 44 FireBall™ SE-D1 User ’s Manual Selecting an Existing Cover If for some reason you can not download the original cover , you can choose one of the existing covers for the current T itle. Follow these steps to select an existing cover to assign to the current Title: 1.
P AGE 45 FireBall™ SE-D1 User ’s Manual Edit Description If for some reason you can not download the original description, you can edit it. Follow these steps to select an existing cover to assign to the current Title: 1. Highlight the Movie Title you want to edit in the Movie Guide.
P AGE 46 FireBall™ SE-D1 User ’s Manual EDITING MUSIC INFORMA TION FireBall has access to over 2.5 million CD titles, but you may still encounter a CD that does not return a custom cover or the correct disc information. Y ou can edit the disc information for any Music T itle using the Edit Disc and Edit T racks screens.
P AGE 47 FireBall™ SE-D1 User ’s Manual Editing Track Names Y ou can also manually edit the T rack/Song names of the currently highlighted Title in the Music Guide. Follow these steps to edit the track information for the current Music Title: 1. Highlight the Music Title you want to edit in the Music Guide.
P AGE 48 FireBall™ SE-D1 User ’s Manual Automatically Lookup Information for This Disc The “Lookup This Disc” button will initiate a disc lookup for only this disc. FireBall will connect to the Gracenote® Music Recognition Service to locate and download the disc information.
P AGE 49 FireBall™ SE-D1 User ’s Manual Searching for the Original Cover Occasionally the wrong cover or the default cover will be displayed for a Music T itle. Y ou can manually search for the original cover art by using the “Search for Cover” feature.
P AGE 50 FireBall™ SE-D1 User ’s Manual Selecting an Existing Cover If for some reason you can not download the original cover , you can choose one of the existing covers for the current T itle. Follow these steps to select an existing cover to assign to the current Title: 1.
P AGE 51 FireBall™ SE-D1 User ’s Manual EDITING RADIO INFORMA TION Similar to editing Music Information, you can also Edit the Radio Information. Follow these steps to edit the station information for the currently highlighted Internet Radio Station: 1.
P AGE 52 FireBall™ SE-D1 User ’s Manual EDITING PLA YLISTS Y ou can change the name and add or remove tracks from any Playlist you created. Follow these steps to edit a Playlist: 1. Press the MUSIC key to make sure you are in the Music source mode.
P AGE 53 FireBall™ SE-D1 User ’s Manual EDITING GROUPS As with Playlists, you can also edit the name of a Group, add Music T itles or Radio Stations to the Group, or remove Music T itles or Radio Stations from the Group. Follow these steps to edit a Group: 1.
P AGE 54 FireBall™ SE-D1 User ’s Manual DELETING MUSIC Y ou can remove any music you have recorded to a FireBall server by using the Delete Music feature. Y ou may want to do this if you have filled up your FireBall and you can not record any more music or if you want to remove songs that you just don’t listen to.
P AGE 55 FireBall™ SE-D1 User ’s Manual DELETING PLA YLISTS Y ou may delete entire Playlists from the Music Guide. Follow these steps to permanently delete one or more Playlists from the Music Guide: 1. Press the MUSIC key to make sure you are in the Music source mode.
P AGE 56 FireBall™ SE-D1 User ’s Manual DELETING GROUPS Deleting Groups from the Group Bar is very similar to deleting Playlists. The contents of the Group (the Music T itles, Movie T itles, or Radio Stations) are not deleted. They are still available in any other Groups they may be assigned to and in the All Group.
P AGE 57 FireBall™ SE-D1 User ’s Manual SETTING USER PREFERENCES User preferences are available to specify global configuration options and preferred system settings.
P AGE 58 FireBall™ SE-D1 User ’s Manual Retail Demo Mode FireBall has a Retail Demo Mode for use in retail display environments. The Retail Demo Mode (RDM) is a special screen saver that is activated during idle time. The RDM continuously displays key features and benefits of the FireBall product on the attached TV .
P AGE 59 FireBall™ SE-D1 User ’s Manual SETTING YOUR TIME ZONE Specify which US time zone your FireBall is located in. Follow these steps to set your Time Zone: 1. Press the SETUP key on the remote to display the Setup menu. 2. Select the GENERAL Menu 3.
P AGE 60 FireBall™ SE-D1 User ’s Manual CUSTOMIZABLE USER INTERF ACE In addition to the Escient Classic user interface theme, the FireBall allows you to select a custom theme and select your own background images for each Guide, Player , Options, Setup, and Message screens.
P AGE 61 FireBall™ SE-D1 User ’s Manual ENABLING P ASSWORD PROTECTION Optional Password Protection enables you to limit user access to the Setup Menus. This is useful to lockout the ability to change the global user settings and preferences. Setting a System Password – Follow these steps to setup a new system password: 1.
P AGE 62 FireBall™ SE-D1 User ’s Manual MOVIE RA TINGS Movie Ratings are used to prohibit the display of certain movies in the Movies Guide. This feature is used in conjunction with the Password Protection feature. Y ou must have Password Protection enabled and a password entered for the Movie Ratings to be in effect.
P AGE 63 FireBall™ SE-D1 User ’s Manual NETWORK ETHERNET SETTINGS Ethernet is the preferred networking choice which provides you with the best network performance and allows your FireBall to act as a “server” to deliver your music collection throughout your home network using the optional FireBall Music Players.
P AGE 64 FireBall™ SE-D1 User ’s Manual T esting the Y our Connection It is a good idea to verify that your selected network connection is functioning properly before exiting the Network Connections screen. Follow these steps to test your selected network connection: 1.
P AGE 65 FireBall™ SE-D1 User ’s Manual SETTING THE FIREBALL SER VER SETTINGS FireBall’ s server allows you to control it remotely using a web browser on your PC. The FireBall Name allows you to easily locate and connect to your FireBall by name.
P AGE 66 FireBall™ SE-D1 User ’s Manual VIDEO OUTPUT PREFERENCES V ideo Format Allows you to select 4:3 or 16:9 aspect ratios on your TV screen. Follow these steps to center the FireBall screen: 1. Press the SETUP key on the remote to display the Setup menu.
P AGE 67 FireBall™ SE-D1 User ’s Manual Centering the FireBall Screen Allows you to center the FireBall user interface horizontally on your TV screen. Follow these steps to center the FireBall screen: 1. Press the SETUP key on the remote to display the Setup menu.
P AGE 68 FireBall™ SE-D1 User ’s Manual Adjusting your TV’s Brightness Follow these steps to adjust the brightness on your TV : 1. Press the SETUP key on the remote to display the Setup menu. 2. Select the VIDEO menu. 3. Select the BRIGHTNESS menu.
P AGE 69 FireBall™ SE-D1 User ’s Manual Adjusting your TV’s Contrast The Contrast or Picture Adjustment control allows you to optimize the contrast (which is sometimes called Picture) of their TV , using the TV’ s Contrast or Picture controls.
P AGE 70 FireBall™ SE-D1 User ’s Manual Adjusting your TV’s Sharpness The Sharpness adjustment allows you the set the Sharpness or Detail control of their TV so that onscreen text is as readable as possible.
P AGE 71 FireBall™ SE-D1 User ’s Manual Adjusting your TV’s Color and T int Color Bars are used to test the TV monitor ’ s ability to reproduce the proper color values. Follow these steps to adjust the Color and Tint on your TV : 1. Press the SETUP key on the remote to display the Setup menu.
P AGE 72 FireBall™ SE-D1 User ’s Manual EXTERNAL CONTROL SURROUND MODE SETTINGS FireBall will automatically switch the video and audio output from the DVD changer when you play a movie title. This allows you to use one input on your a/v receiver or TV for the FireBall and the DVD changer .
P AGE 73 FireBall™ SE-D1 User ’s Manual IR REMOTE CONTROL FireBall is preset from the factory to operate from the FB1 source button, however , the FireBall can be configured to use any one of the four source buttons using the on screen Setup menus.
P AGE 74 FireBall™ SE-D1 User ’s Manual DIRECT ACCESS CODES Direct Access Codes are used in conjunction with the MACRO key on the remote control to provide an IR code sequence to access just about any media in your FireBall server .
P AGE 75 FireBall™ SE-D1 User ’s Manual The following table is used to determine the button sequence for direct access code sequences from the Escient IR remote and IR keyboard.
P AGE 76 FireBall™ SE-D1 User ’s Manual The following table is used to determine the button sequence for direct access code sequences from the Escient IR remote and IR keyboard.
P AGE 77 FireBall™ SE-D1 User ’s Manual PLA YLIST HOT KEYS Playlist Hot Keys provides a Keyboard Macro sequence to directly access any five Playlists in your Music collection from any of these fiv.
P AGE 78 FireBall™ SE-D1 User ’s Manual BUTTON OVERLA Y Y ou may choose to manually enable or disable the Third Party Overlay . The T ouch Panel Overlay is used for third-party control systems such as the Elan VIA! and Xatech SPLCD. Follow these steps to enable/disable the button overlay: 1.
P AGE 79 FireBall™ SE-D1 User ’s Manual FIREBALL UTILITIES GETTING INFORMA TION ABOUT YOUR FIREBALL Information about your FireBall hardware and software is available under the Utilities menu. This information is useful for troubleshooting any problems you may encounter with your network connection or verifying the current software versions.
P AGE 80 FireBall™ SE-D1 User ’s Manual REST ARTING THE SYSTEM There are two ways of manually performing a full restart or reboot of the FireBall system, one using the front panel power button and the other using the Restart System menu. Follow these steps to restart the system using the front panel Power Button: 1.
P AGE 81 FireBall™ SE-D1 User ’s Manual UPDA TING THE SOFTW ARE FireBall will automatically check the Escient server once a week for any FireBall software updates, and automatically install them. Y ou can also manually check for a software update.
P AGE 82 FireBall™ SE-D1 User ’s Manual CONTROLLING FIREBALL FROM A WEB BROWSER FireBall contains a built-in web server which means you can connect to your FireBall and remotely control it using a standard web browser from a PC, Mac, or PDA over your home network.
P AGE 83 FireBall™ SE-D1 User ’s Manual NETWORKED AUDIO USING FIREBALL MUSIC CLIENTS SERVERS A FireBall Server is a Fireball media management system that is capable of “serving” media to other FireBalls over a network. The FireBall is a considered a “server” product.
P AGE 84 FireBall™ SE-D1 User ’s Manual LOCA TING THE FIREBALL CLIENTS AND SERVERS Central If you locate your FireBall clients and servers in a central location such as an equipment or utility room, you will need to use a third party audio/ video distribution system to deliver sound and picture to each room.
P AGE 85 FireBall™ SE-D1 User ’s Manual Distributed A distributed FireBall installation means that your FireBall Servers and Clients are physically distributed or located in different rooms. Distributed FireBalls communicate over a wired or wireless network to share access to your media.
P AGE 86 FireBall™ SE-D1 User ’s Manual CONFIGURING A FIREBALL SER VER Every FireBall capable of server functions is automatically enabled to serve MP3 and FLAC audio whenever it is plugged in and properly configured for your network.
P AGE 87 FireBall™ SE-D1 User ’s Manual ESCIENT TECHNICAL SUPPOR T Contact your dealer or Escient’ s Customer Support group. Hours: Monday - Friday 9:00am - 7pm EST Phone: 800-372-4368 Press “2” for Sales, or “3” for Support Fax: 317-616-6790 Internet: www .
P AGE 88 FireBall™ SE-D1 User ’s Manual TROUBLESHOOTING NETWORK PROBLEMS If you experience problems registering a FireBall or connecting to the Internet to lookup disc information, try these possi.
P AGE 89 FireBall™ SE-D1 User ’s Manual ADDITIONAL INFORMA TION SPECIFICA TIONS Specifications are subject to change without notice. Please check the Escient web site for any changes to the specifications.
P AGE 90 FireBall™ SE-D1 User ’s Manual GRACENOTE® END-USER LICENSE AGREEMENT USE OF THIS PRODUCT IMPLIES ACCEPT ANCE OF THE TERMS BELOW . This product contains technology and data from Gracenote of Emeryville, California (“Gracenote”).
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Escient SE-D1 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Escient SE-D1 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Escient SE-D1, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Escient SE-D1 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Escient SE-D1, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Escient SE-D1.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Escient SE-D1. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Escient SE-D1 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
