Manuel d'utilisation / d'entretien du produit Color Laser Printer du fabricant Epson
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Color Laser Printer All rights reserved. No part of this publ ication may be reproduced, s tored in a retriev al syst em, o r tra nsmit ted i n any form or b y any m eans , mec hani cal, photo copy ing , reco rding, or other wise, wi thout the prior written permiss ion of SEIKO EPSON C ORPORATION.
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3 Contents About Yo ur Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About Thi s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Operatin g Environment . . . . . . .
4 Setting an IP Address Using EpsonNet Mac Assist . . . . . . . . . . . . . 45 Chapter 3 EpsonNet WinA ssist Configur ation Utilit y About Eps onNet WinAssis t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Menu Bar . . . . . . . .
5 Chapter 5 Installing the Pr inter Driver About Inst alling the Printer D river . . . . . . . . . . . . . . . . . . . . . . . . . 101 Windows Me/9 8/95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 LPR prin ting . . . .
6 Supported system s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131 About mode s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Instructions for Usi ng NetWare . . . . . . . . . . . . . . .
7 System Requirem ents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Installing E psonNet Direct Pr int . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Setting U p Your Printer U sing EpsonNet D irect Print . . .
8 Emulatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Information - Netw ork Screens . . . . . . . . . .
9 Reformatt ing the Hard Disk Dr ive . . . . . . . . . . . . . . . . . . . . . . . . . 251 Disablin g the Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Chapter 13 Tips f or Ad mini strat or Selecting a Pr inting Method .
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11 Introduction About Your Pr inter Your printer has a built-in Ethern et interface and can connect anywhere on your networ k using 10Base-T or 100Base-TX. The interface, which is called the print server in this manual, auto matica lly se lects the c orrec t stan dard wh en it co nnects to a netwo rk.
12 About T his Gu ide This Network Guide contains information about using the print server on a netw ork. It inc ludes how to set up the print s erver, install the configuration software, and modify network settings of your printer and computers. For inf orm ation ab out your printe r, see y our R eference Guide .
13 Operating Environment The print server supports the fo llowing environments. OS Version Protocol Windows 98 Windows 98 SE Windows 95 - TCP/IP (using Eps onNet Direct Print ) IPP (u sing Ep sonNet I.
14 Note: ❏ Only the Intel version of Windows NT is supported. ❏ The multi-user environment of Mac OS 9 is not supported. ❏ If you use the printer in a dial-up router environment, yo u must set an IP address for the printer. Make sure the IP address is suitable for the segment; incorrect IP add ress may generate unexpected dial-up.
15 Features of the Print Server ❏ Connects your EPSON printer using a built-in Ethernet interface, which is called the print server in this manual, to the ne two rk. ❏ Supports multiple protocols , such as TCP/IP, NetWar e, NetBEUI, AppleTalk, and IPP.
16 The orange light indicates whether the print server is connected to 10Base-T or 100Base-TX. The light is on when the connection is 100Base-TX, or off when the connection is 10Base-T.
17 ❏ EpsonNet NDPS Gat eway is a gateway software that you can use to pri nt and monitor t he printer status of the EPSO N printer i n the NDPS (No vell Distrib uted Print Ser vices) environment of NetWare. See “Using the Eps onNet NDPS Gateway”.
18 Print queue -- a location where a p rint job is stored as a file, until the print server sends the job to the assigned printer Protoco l -- a ru le tha t contr ols ho w dat a or inf orma tion is exchanged through a network. Computers and software cannot communicate with each other using diff erent protocols.
19 Note: The RJ-45 connector cannot be c onnected to the phone line connection. Overview This section describes the general procedure on how to set up the print serve r for us e on a netwo rk. 1. Check the print server operation. Check the functions and operations of the print server, such as status lights and RJ-45 connector.
20 Assign an IP address to the print server, using EpsonNet WinAssist or MacAssi st. For W indows user s, see “Setting a n IP Address Using EpsonNet WinAssist”. For Ma cintosh users, see “S etting an I P Address U sing EpsonN et MacAssi st” for details.
Installing Com ponents on Your Computer 21 1 1 1 1 1 1 1 1 1 1 1 1 Chapter 1 Installing Comp onents on Your Computer About Install ing Components on Your Computer Before configuring the print server and printing from the computer, you need to i nstall the necessary co mponents (such as TCP/IP, NetBEUI, etc .
22 Installing Componen ts on Your Computer 2. Double-click the Network ic on. Che ck if t he fol lowin g necessary components are in the list of installed network components on the Configuration menu. If they are already installed, g o to the next chapter .
Installing Com ponents on Your Computer 23 1 1 1 1 1 1 1 1 1 1 1 1 Note: Do not use Novell Client for Windows 95/98 version 3.00 and Novell Client for Windows NT version 4.50 when using the following modes: NetWare 3.x/4.x Bindery Print Server mode, NetWare 3.
24 Installing Componen ts on Your Computer For print ing via NetWare s erver: Download the l atest Nove ll Client fro m the Novell Web site and install it on the computer. Also, be sure to install IPX. See the No vell W eb site f or deta iled in forma tion.
Installing Com ponents on Your Computer 25 1 1 1 1 1 1 1 1 1 1 1 1 4. Check if the following necessary components are in the list. If they are already installed, go to the next chapter. The following table lists the components required for configuring the print server with EpsonNet WinAssist.
26 Installing Componen ts on Your Computer 5. If the necessary compo nents are not in the list, click Install to install them, as described below. For LPR or Internet print ing: Internet Protocol (TCP/IP) i s installed by d efault. You cannot add or delet e it.
Installing Com ponents on Your Computer 27 1 1 1 1 1 1 1 1 1 1 1 1 Windows 2000 For Window s 2000, use the following pr ocedure to install the necessary co mponents.
28 Installing Componen ts on Your Computer 3. Check if the following necessary comp onents are in the list. If they are already installed, go to the next chapter. The following table lists the components required for configuring the prin t server with Epso nNet WinAssist.
Installing Com ponents on Your Computer 29 1 1 1 1 1 1 1 1 1 1 1 1 Note: Do not use Novell Client for Windows 95/98 version 3.00 and Novell Client for Windows NT version 4.50 when using the following modes: NetWare 3.x/4.x Bindery Print Server mode, NetWare 3.
30 Installing Componen ts on Your Computer 5. For LPR, Interne t, Microsoft Netw ork Shar ed printing: Double -cli ck Internet Protocol (TCP/IP) on the Configuration menu to open the TCP/IP Properties dialog box. Set the IP address, the subnet mask, etc.
Installing Com ponents on Your Computer 31 1 1 1 1 1 1 1 1 1 1 1 1 3. Check if the following necessary components are in the list. If they are already installed, go to the next chapter. The following table lists the components required for configuring the print server with EpsonNet WinAssist.
32 Installing Componen ts on Your Computer Note: Do not use Novell Client for Windows 95/98 version 3.00 and Novell Client for Windows NT version 4.50 when using the following modes: NetWare 3.x/4.x Bindery Print Server mode, NetWare 3.x Remote Printer mode, NetWare 4.
Installing Com ponents on Your Computer 33 1 1 1 1 1 1 1 1 1 1 1 1 For printi ng via NetWare server : Download the latest Novell Client from the Novell Web site and install it on the computer. Also, be sure to i nstall IPX. See the N ovell We b site fo r deta iled i nforma tion.
34 Installing Componen ts on Your Computer Note: To print using the AppleTalk protocol and configure the print server with EpsonNet Ma cAssist, select Ethernet or Built -in Ethernet on the AppleTal k Co ntrol Pane l or th e AppleTalk tab. Then configure t he print server with EpsonNet MacAssist.
How to Set Up the Prin t Serv er 35 2 2 2 2 2 2 2 2 2 2 2 2 Chapter 2 How to Set Up the Print Server This chapter explains how to set up the print server. This includes connecting the print server to the network, installing EpsonNet WinAssis t/MacAssist , and using EpsonNet WinAssis t/MacAs sist to assign an IP ad dress to the print server.
36 How to Set Up the Print Server 3. Turn on your printer. After the st atus lights go off, print a network status sheet. c Caution: After turning off the printer, wait unti l the status lights go off before turning it back on; otherwise the print server may not work correctly.
How to Set Up the Prin t Serv er 37 2 2 2 2 2 2 2 2 2 2 2 2 Syste m req uirem ents The following table lists the s ystem requirements of EpsonNet WinAssis t.
38 How to Set Up the Print Server For Maci ntosh Install Epso nNet MacAssi st on yo ur Macintosh to configure the print serv er. Syst em re qui remen ts The following table lists the system requirements of EpsonNet MacA ssist. Inst alling Epso nNet MacAssi st Follow the steps bel ow to instal l EpsonNet Ma cAssist.
How to Set Up the Prin t Serv er 39 2 2 2 2 2 2 2 2 2 2 2 2 Mac OS 8.x to 9.x: The MacAssistxxx folder, which contains the EpsonNet MacAssist ico n and the EpsonNet MacAssist Easy Setup icon, is created in the Applications folder. Mac OS X: The EpsonNet MacAssist OSX x.
40 How to Set Up the Print Server 2. Select the printer you want to configur e, and then click Configuration or do uble- click the printe r icon . Note: ❏ If the same printer model name appears several times in the list, you can identify the printers by checking their MAC address, which are found on the status sheet.
How to Set Up the Prin t Serv er 41 2 2 2 2 2 2 2 2 2 2 2 2 Note: For information on other menus, see “Details of the Configuration Dialog Box” on page 58. 4. Select a metho d for specifyi ng the IP address. If you sel ect Automatic , DHCP bec omes available and assigns an IP address auto matically.
42 How to Set Up the Print Server ❏ If the Dynamic DNS function is not supported, we recommend that you select Manual and enter an IP address. This is b ecause if you select Automatic , the IP address of the print server changes every time you turn on the printer so that you need to change the printer port setting accordingly.
How to Set Up the Prin t Serv er 43 2 2 2 2 2 2 2 2 2 2 2 2 Note: The check boxes are dimmed if th e print server does not support the functi on. 9. Select the Acquire DNS server address automatically check box if you want to acquire the DNS server address usi ng the DHCP s erver.
44 How to Set Up the Print Server If you want to specify manually, enter the host name and the domain name in the text boxes. 11. Select the Register the network interface’s address to DN S server check box if you want to register the host name and domain name to the DNS server through t he DHCP server that suppor ts Dynamic DNS.
How to Set Up the Prin t Serv er 45 2 2 2 2 2 2 2 2 2 2 2 2 Setting an IP Address Using EpsonNet MacAssist This section explains how to use EpsonNet MacAssist to configure the print server. Note: ❏ Make sure the printer is turned on. ❏ The computer to use for the follow ing steps must be in the same segment as the print server.
46 How to Set Up the Print Server 2. Select the printer you want to configure from the list and click Configure . Note: ❏ If the same printer model name appears several times in the list, you can identify the printers by checking their MAC addresses, which are found on the status sheet.
How to Set Up the Prin t Serv er 47 2 2 2 2 2 2 2 2 2 2 2 2 Note: For information on other menus, see “Details of the Configuration Dialog Box” on page 88. 4. Select a metho d for specifyi ng the IP address. If you sel ect Automatic , DHCP bec omes available and assigns an IP address auto matically.
48 How to Set Up the Print Server ❏ If the Dynamic DNS function is not supported, we recommend that you select Manual and enter an IP address. This is b ecause if you select Automatic , the IP address of the print server changes every time you turn on the printer so that you need to change the printer port setting accordingly.
How to Set Up the Prin t Serv er 49 2 2 2 2 2 2 2 2 2 2 2 2 Note: The check boxes are dimmed if th e print server does not support the functi on. 9. Select the Acquire DNS server address automatically check box if you want to acquire the DNS server address usi ng the DHCP s erver.
50 How to Set Up the Print Server 11. Select the Register the network interface’s address to DN S server check box if you want to register the host name and domain name to the DNS server through t he DHCP server that suppor ts Dynamic DNS.
EpsonNet WinAs sist Configur ation Utility 51 3 3 3 3 3 3 3 3 3 3 3 3 Chapter 3 EpsonNet WinAssist Configurati on Utility About EpsonNet Win Assist EpsonNet WinAssist is a Windows-based configur ation software for administrators to configure the print ser ver for TCP/IP, NetWare, MS Network, AppleTalk, IPP, a nd SNMP.
52 EpsonNe t WinAssi st Conf igurati on Utili ty Menu Bar EpsonNet WinAssist provides the fo llowing menus and sub-menus. Device menu: ❏ Configuration Configures the print server you have selected. ❏ Launch Browser Starts EpsonNet WebAssis t to configure the print server you have select ed.
EpsonNet WinAs sist Configur ation Utility 53 3 3 3 3 3 3 3 3 3 3 3 3 ❏ Firmw are Up date You can update the firmware and EpsonNet WebAssist. See the EpsonNet WinAssist online help for detailed information. Help menu: ❏ Help Topic Opens EpsonN et WinAssist hel p.
54 EpsonNe t WinAssi st Conf igurati on Utili ty Select the Select A ll radio button to search for print ser vers with all the a vailabl e conn ection s and pr otocol s, or selec t the Select Individually radio button to select the preferred connections and protoc ols.
EpsonNet WinAs sist Configur ation Utility 55 3 3 3 3 3 3 3 3 3 3 3 3 Sele ct Refresh from the View menu or restart EpsonNet WinAs sist for t he s etti ngs to take eff ect. Item Ex planation Search s pecified address Select th is chec k box to search for a print s erver loc ated outside the router.
56 EpsonNe t WinAssi st Conf igurati on Utili ty Note: ❏ If you try to add an incorrect n etwork address, the “The network address XXX.XXX.XXX.XXX that you entered will be added to the list as XXX.XXX.XXX.X. Add this address?” message appears. Check the correct network add ress and then click OK to add it.
EpsonNet WinAs sist Configur ation Utility 57 3 3 3 3 3 3 3 3 3 3 3 3 ❏ When using a dial-up network, delete any unnecessary addresses from the Search Addresses list to prevent charges for any extra accounts .
58 EpsonNe t WinAssi st Conf igurati on Utili ty Firmware up date You can update the firmware and EpsonNet WebAssist. Since the firmware update function is for the support purp ose, usually you do not need to use this function. See the EpsonNet W inAssist online help f or de tailed inform atio n.
EpsonNet WinAs sist Configur ation Utility 59 3 3 3 3 3 3 3 3 3 3 3 3 Parameters Explanations MAC Ad dress Unique ha rdware ad dress of the print server.
60 EpsonNe t WinAssi st Conf igurati on Utili ty TCP/IP To use the printer in the TCP/IP environment, configure the print server using the following screen.
EpsonNet WinAs sist Configur ation Utility 61 3 3 3 3 3 3 3 3 3 3 3 3 Method for s pecifying th e IP addres s Select a me thod for specif ying an IP addres s. When you select Au tomatic , an IP address, su bnet mask, and defau lt gateway are automa tically assigne d by the DHCP server.
62 EpsonNe t WinAssi st Conf igurati on Utili ty Extended Set tings dialo g box When you click the Extended Settings button on the TCP/IP menu, t he follow ing dialog box appe ars. Items Explan ations Acquire DNS serv er address a utomatical ly Select thi s chec k box if y ou wan t to acq uire the DNS serve r address using the D HCP serv er.
EpsonNet WinAs sist Configur ation Utility 63 3 3 3 3 3 3 3 3 3 3 3 3 NetWar e To use the printer in the NetWare environment, configure the print server for NetWare. You can configure the print server in either the Print Server mode or the Remote Pr inter mode.
64 EpsonNe t WinAssi st Conf igurati on Utili ty Note: ❏ When you are not using NetWare, be sure to select the Standby mode. ❏ Log in to the NetWare server or th e NDS context with supervisor privileges. ❏ You cann ot assign the p rint qu eue if you ha ve not l ogged in to the bindery or NDS in the same mode you have selected for Mode.
EpsonNet WinAs sist Configur ation Utility 65 3 3 3 3 3 3 3 3 3 3 3 3 Note: When you save the settings, the Printer Objects, named PR0 for the Bindery mode or print server name_P0 for the NDS mode, are automatically created. To change the printer name, use PCONSOLE or NWADMIN.
66 EpsonNe t WinAssi st Conf igurati on Utili ty Print Queue Configur ation dialo g box When you click the Print Queue Configuration button on the Pr int server menu, the followin g dialog box appears . Tree Nam e For the NDS mode onl y: Click the Browse b utton a nd select the NDS context so th e Tree name is also sel ected.
EpsonNet WinAs sist Configur ation Utility 67 3 3 3 3 3 3 3 3 3 3 3 3 Note: You can configure qu eue settings for a higher context than t he one you specified in the NDS context box. In this case, you must have th e supervisor privileges for the cont ext in which you set the queue.
68 EpsonNe t WinAssi st Conf igurati on Utili ty For NDS mod e: Select the context where you want t o create a queue. Right-click it, and then select Create Queue . Type a queue name (up to 47 characters). Browse th e context, and then select the volume name from the drop-down list.
EpsonNet WinAs sist Configur ation Utility 69 3 3 3 3 3 3 3 3 3 3 3 3 Remote Printer mode To use the printer in the Remote Printer mod e, configure the print server using the following screen. Items Explanations Use NetW are Select t his check box when using N etWare .
70 EpsonNe t WinAssi st Conf igurati on Utili ty MS Network To use the printer in the Microsoft net work environment, configure the print server using the following screen. Printer Port Num ber Enter the printer port number. For NDPS Gat eway, enter th e same print er number you have set f or NetW are (betwee n 0 and 254).
EpsonNet WinAs sist Configur ation Utility 71 3 3 3 3 3 3 3 3 3 3 3 3 AppleTalk To use the printer in the AppleTalk environment, config ure the print server using the following screen.
72 EpsonNe t WinAssi st Conf igurati on Utili ty ❏ The shared service is installed on the computer. Items Explanations Use AppleT alk Selec t this check box when us ing App leTalk. Printer Name Enter the name of the printer (up to 32 ch aracters). Zone Name Enter the network zone name (up to 32 charact ers).
EpsonNet WinAs sist Configur ation Utility 73 3 3 3 3 3 3 3 3 3 3 3 3 IPP To use the printer in the IPP environment, configure the print server using the following screen. If the print server does not support the SNMP, all of the items are dimmed. Meth od of spec ifying the n etwork num ber Select a method for acqui ring the network numbe r.
74 EpsonNe t WinAssi st Conf igurati on Utili ty Items Expla nations IPP URL Display s the print er’s URL for Intern et Printing . Format: http://I P addre ss of print server:6 31/ pri nter na me set b elo w Example : http://19 2.
EpsonNet WinAs sist Configur ation Utility 75 3 3 3 3 3 3 3 3 3 3 3 3 SNMP You can use the SNMP menu to set the SNMP information. Item s Explan ation s Read Only The word “publi c” always appears. Read/Wri te Enter the Read/Wri te comm unity name (u p to 32 characters).
76 EpsonNe t WinAssi st Conf igurati on Utili ty About Password A password is required to configure the print server. When you click OK in the setti ng dialog box o r click the Return to Default button, t he Password dialog bo x appears. 1. To set a pas sword or to chang e the curr ent passwor d, click Change .
EpsonNet WinAs sist Configur ation Utility 77 3 3 3 3 3 3 3 3 3 3 3 3 Configuring the Pri nt Server Using EpsonN et WinAssist EasySetup You can also us e EpsonNet WinAssi st EasySetup to easily configure the print server ready for TCP/IP and Microsoft Networ k printing within a short time.
78 EpsonNe t WinAssi st Conf igurati on Utili ty Note: If the same printer model name appears several t imes on the list, you can identify the printers by ch ecking their MAC addresses, which are found on the status sheet. 5. Specify whether to use the Microsoft network sharing service, and then click Nex t .
EpsonNet WinAs sist Configur ation Utility 79 3 3 3 3 3 3 3 3 3 3 3 3 6. Check the print serv er name. Change it if necessar y. Click Next . 7. Specify whether to use TCP/IP, and then click Nex t .
80 EpsonNe t WinAssi st Conf igurati on Utili ty 8. Select Automatic or Manual . If you select Automatic , DHCP becomes available and ass igns an IP address automatically. If you select Manual , enter the IP address. Click Next . Note: ❏ The print server does not have a default IP address.
EpsonNet WinAs sist Configur ation Utility 81 3 3 3 3 3 3 3 3 3 3 3 3 c Caution: It takes two or three minutes to send new settings to the print server.
82 EpsonNe t WinAssi st Conf igurati on Utili ty.
EpsonNet MacAssis t Configurat ion Utility 83 4 4 4 4 4 4 4 4 4 4 4 4 Chapter 4 EpsonNet MacAssist Configuration Utility About EpsonNet MacAs sist EpsonNet Mac Assist is a Ma cintosh-based configuration software for administrators that allows you to configure the print server for TCP/IP, AppleTalk, and IPP.
84 EpsonNet MacAssist Configuration Utility Device menu: ❏ Configuration Configures the print server you have selected. ❏ Launch Browser Starts EpsonNet WebAssis t to configure the print server you have select ed. EpsonNet Web Assist is a utilit y that runs on a browser.
EpsonNet MacAssis t Configurat ion Utility 85 4 4 4 4 4 4 4 4 4 4 4 4 Sele ct Refresh from the Device menu or restart EpsonNet MacAssi st for the settings to take effect. Network path search settin g You can select the connectio n and protocols to use to search for a print server.
86 EpsonNet MacAssist Configuration Utility Select the Use t his method to select search zones check box to search for a print server in a specific zone. Clear the check box if the print server is in the same zone; t his saves t ime in searchin g. The zones obtained from the network environment are displayed on the Zone list.
EpsonNet MacAssis t Configurat ion Utility 87 4 4 4 4 4 4 4 4 4 4 4 4 Sele ct th e Use the search option check box to search f or a print server in another seg ment. Do not sele ct it if the print ser ver you want to configure is located in the same segment.
88 EpsonNet MacAssist Configuration Utility Details of the Confi guration Dia log Box Inform ation The Inform ation menu sh ows the va rious prin t server parameter s as described bel ow. Param eters Explan ations MAC Address Unique hardw are address of the print server.
EpsonNet MacAssis t Configurat ion Utility 89 4 4 4 4 4 4 4 4 4 4 4 4 TCP/IP To use the p rinter in the TCP/IP environment, configure the print server using the following screen. Location Enter the location of the print server. Retur n to Defau lt button Resets a ll configurat ion sett ings of the print serve r to th eir defaults.
90 EpsonNet MacAssist Configuration Utility Method for specifying the IP addres s Select a me thod for s pecifyin g an IP addres s. When you sel ect Aut omati c, an IP addres s, subn et ma sk, and defaul t gateway are a utomatical ly assi gned by the DHCP server.
EpsonNet MacAssis t Configurat ion Utility 91 4 4 4 4 4 4 4 4 4 4 4 4 Extend ed Settings dia log box When you click the Extended Setti ngs button on the TCP/IP menu, t he fo llowi ng dial og box a ppear s.
92 EpsonNet MacAssist Configuration Utility Acquire host nam e and domain n ame au tomatical ly Select thi s chec k box if y ou wan t to acq uire the host nam e and d omain name from the DHCP serve r. Host Name Ent er the host n ame sup ported by Dynam ic DNS (between 2 and 63 characte rs).
EpsonNet MacAssis t Configurat ion Utility 93 4 4 4 4 4 4 4 4 4 4 4 4 AppleTalk To use the printer in the AppleTalk environment, config ure the print server using the following screen. Items Explana tions Use AppleTa lk Select this box when us ing AppleTalk.
94 EpsonNet MacAssist Configuration Utility IPP To use the printer in the IPP environment, configure the print server using the following screen. Entity Type Displays the printer’s en tity type. D o n ot cha nge the en tity type unles s “epson” appears.
EpsonNet MacAssis t Configurat ion Utility 95 4 4 4 4 4 4 4 4 4 4 4 4 Abou t Pas swor d A password is required to configure the pr int server. When you click OK in the setting d ialog box or clic k Return to Default , the Password dialog box app ears.
96 EpsonNet MacAssist Configuration Utility ❏ Since the new password takes effect after the data is sent to the print server, enter the old passwor d imm ediately after changing the password. ❏ If you forget your password, you need to initialize the print server.
EpsonNet MacAssis t Configurat ion Utility 97 4 4 4 4 4 4 4 4 4 4 4 4 3. Read the License Agreement and then click Nex t . 4. Select the ta rget print er and then click Next . Note: If the same printer model name appe ars several times on the list, you can identify the printers by ch ecking their MAC addresses, which are found on the status sheet.
98 EpsonNet MacAssist Configuration Utility 5. Change the printer na me if necessary. Click Next . 6. Specify whether to use TCP/IP, and then click Next .
EpsonNet MacAssis t Configurat ion Utility 99 4 4 4 4 4 4 4 4 4 4 4 4 7. Select a metho d for specifyi ng the IP address. If you sel ect Automatic , DHCP bec omes available and assigns an IP address auto matically. If you s elect Manual , enter the IP address.
100 EpsonNet MacAssist Configuration Utility 8. Check the settings and then click Send . If you have set a password for the print serv er, the Password dialog box appear s. Enter your passwo rd (up to 20 characters) and then click OK . Foll ow the on-screen instructions.
Installing the Pr inter Driver 101 5 5 5 5 5 5 5 5 5 5 5 5 Chapter 5 Installing the Printer Driver About I nstalling the Pr inter Driver To prin t to the networ k printer , you need to inst all the printer driver on the computer. See t he section in this chapter app ropriate for your operati ng system.
102 Installing the Printer Driver Internet prin ting (W indows Me) Installing th e IPP cli ent The IPP client m ust be instal led on your co mputer. Follow the steps below to i nstall it. 1. Insert the Wi ndows Me CD-RO M. 2. Select the add-ons folder, and then select the IPP fold er.
Installing the Pr inter Driver 103 5 5 5 5 5 5 5 5 5 5 5 5 2. D ouble -cli ck Add Print er , and then click Next . 3. Select the Netwo rk Pri nte r radi o button, and then click Next . 4. Click Browse , and then sel ect the network path from the list.
104 Installing the Printer Driver 3. Click the Have Disk button. The Install F rom Disk dialo g box appears . 4. Click Browse . 5. Select the CD-ROM drive for Drives, and then do uble-click the folder named after your operating system. Click OK . 6. Click OK in the Install From D isk dialo g box.
Installing the Pr inter Driver 105 5 5 5 5 5 5 5 5 5 5 5 5 NET USE prin ter po rt : NetBIOS name of print server Device name of print server Selecting t he port 1. Click Start , poin t to Settings , and then select Printers . 2. Rig ht-cl ick the pr inter ic on a nd sele ct Properties .
106 Installing the Printer Driver Note: You must clear the Automatically detect and install my Pl ug and Play printer check box because the printer is attached directly to the network, not to a Windows XP computer.
Installing the Pr inter Driver 107 5 5 5 5 5 5 5 5 5 5 5 5 4. Select the Create a new port radio button, a nd th en selec t Standard TCP/IP Port from the list.
108 Installing the Printer Driver 6. If an error o ccurs, the followi ng dialog bo x appears. Sele ct the Standard radio button and then sel ect EPSON Network Print er . Click Nex t . 7. Click Finis h . 8. See “Installing a printer dri ver” on page 110 to ins tall the printer d river.
Installing the Pr inter Driver 109 5 5 5 5 5 5 5 5 5 5 5 5 4. Select the Connect to a printer on the Internet or on a home or office network radio button. 5. Enter the UR L of the target printer using the format bel ow. The URL shoul d be same as the URL you set o n EpsonNet WinAssist/WebAssist’s IPP configuration page.
110 Installing the Printer Driver 3. Click A network printer, or a printer attached to another computer , and then click Next . 4. Select the Browse for a printer radi o butto n, and then clic k Next . 5. Enter the fol lowing in the Pri nter box or select the prin ter you want to use from the Shar ed printers list box, a nd then click Next .
Installing the Pr inter Driver 111 5 5 5 5 5 5 5 5 5 5 5 5 8. Click Finish and f ollow the on -scree n inst ructio ns to c omple te the s etup . When you print using Micros oft Network Shared printing in the Windows 2000/NT/XP environment, see “Using the NET USE command” on page 111 fo r more details.
112 Installing the Printer Driver 3. Click the Port s tab a nd then s elec t the po rt you h ave set w ith the NET USE command. Windows 2000 For Windows 2 000, the printer driver ins tallation procedure differs depending o n the printing metho d you prefer.
Installing the Pr inter Driver 113 5 5 5 5 5 5 5 5 5 5 5 5 Note: You must clear the Automatically detect and install my Plug and Play printer c heck box because the printer is attached directly to the network, not to a Windows 2000 co mputer. 4. Select the Create a new port radio button, a nd th en selec t Standard TCP/IP Port from the list.
114 Installing the Printer Driver 5. Enter the IP address of the print server and then click Nex t . 6. If an error o ccurs, the followi ng dialog bo x appears.
Installing the Pr inter Driver 115 5 5 5 5 5 5 5 5 5 5 5 5 7. Click Finish . 8. See “Installing a printer dr iver” on page 116 to in stall the print er dri ver. Intern et prin ting 1. Click Start , poin t to Settings , and then select Printers . 2.
116 Installing the Printer Driver 4. Select the Type the printer name, or click Next to browse for a printer radio b utton. 5. Enter the foll owing in the Name box or click Next to brows e for a pr inter. NetBIOS name of print server Device name of print server 6.
Installing the Pr inter Driver 117 5 5 5 5 5 5 5 5 5 5 5 5 When you print using Micros oft Network Shared printing in the Windows 2000/NT/XP environment, see “Using the NET USE command” on page 117 fo r more details.
118 Installing the Printer Driver Windows N T 4.0 For Windows NT 4.0, the pr inter driver installation procedure differs depending o n the printing metho d you prefer. LPR print ing Note: If you are using EpsonNet Direct Print, the setup procedure is different.
Installing the Pr inter Driver 119 5 5 5 5 5 5 5 5 5 5 5 5 8. In the Add Printer Wizard dialog box, click Next . 9. See “Installing a printer dr iver” on page 120 to in stall the print er dri ver. Intern et prin ting Internet printing is possible by using the EpsonNet Internet Print util ity in clude d on t he Soft ware CD-R OM.
120 Installing the Printer Driver Installing a printer d river 1. Insert the So ftware CD-R OM shipped w ith the printer. 2. Close the EPS ON Installation Program screen if it appears . 3. Click the Have Disk button. The Install F rom Disk dialo g box appears .
Installing the Pr inter Driver 121 5 5 5 5 5 5 5 5 5 5 5 5 Using the N ET USE co mmand If you are running Windows 2000/NT/XP and using NetBIOS to connect to the print server, we recommend that you use the NET USE command, as follows: 1. Check that the following services are installed.
122 Installing the Printer Driver Mac OS 8.x to 9.x Apple Tal k printi ng 1. Open Cho oser from the Apple menu. 2. Cl ick th e prin ter ic on. 3. Select the zone containing the printer. 4. Select the pr inter name from t he list. 5. Make sure AppleTalk is activ e.
Installing the Pr inter Driver 123 5 5 5 5 5 5 5 5 5 5 5 5 2. Open the Utiliti es folder. 3. Open Print Center , and then click Add . 4. Select IP Printi ng fr om the dr op down li st. 5. Enter the IP address of the pr inter in the Printer’s Add ress field.
124 Installing the Printer Driver OS/2 This section explains how to configure and use the print server with an IBM OS/2 System, which includes OS/2 Warp 3 and 4 (OS/2 Wa rp Connec t and OS/2 Warp Server). LPR print ing 1. Double-click the OS/2 system folder, then the System S etup fold er, and th en do uble-c lick t he TCP/IP Configuration icon.
Installing the Pr inter Driver 125 5 5 5 5 5 5 5 5 5 5 5 5 3. Enter the IP address of the pr int server in the Re mote print serv er box and the na me of th e remote print server’ s printer in the second tex t box. Ent er a value of 1 o r greater in the Maximum number of LPD p orts box.
126 Installing the Printer Driver 5. Select lprportd from the Services to aut ostart lis t. Check the Autostart service check box, and select the Detached ra dio button. 6. Save the settings you made in the TCP/IP Configuration dialog box, and restar t your computer.
Installing the Pr inter Driver 127 5 5 5 5 5 5 5 5 5 5 5 5 4. Select Properties from the control menu, then click the Output Port tab. 5. From the Output Port list bo x, select one from PIPELPD0 to PIPELPDn (where n is the maximum number of LPD ports).
128 Installing the Printer Driver 6. Enter the IP address of the print server in the LPD server box. Enter the printer name set in step 2 in the LPD p rinter box. 7. Close the Printer icon to exit printer configuration. NetB EUI prin ting 1. Be sure that IBM OS/2 N etBIOS is installed on your computer.
Installing the Pr inter Driver 129 5 5 5 5 5 5 5 5 5 5 5 5 Note: To change the NetBIOS name and device name, use EpsonNet WinAssist or Web Assist running on Windows Me/9 8/95/2000/NT.
130 Installing the Printer Driver.
Setti ngs fo r NetWa re Se rver 131 6 6 6 6 6 6 6 6 6 6 6 6 Chapter 6 Settings for NetWare Server Introduction to NetWare Settings This chapter explains how to configure the print server for NetWare. First, you need to set up the p rinter in a NetWare environment, and then configure the pr int server using Ep sonNet WinAssis t.
132 Settings for NetW are Server About mo des You can choose either the Print Server, Remote Printer, or Standby mode. We recommend that you use the Print Server mode unless the number of users exceeds the limit. Features of these modes are described below.
Setti ngs fo r NetWa re Se rver 133 6 6 6 6 6 6 6 6 6 6 6 6 Instructio ns for Using Net Ware Printing a text file When you prin t a text file using the NP RINT command o f NetWar e or DO S, redir ection, m isconv ersio n or a gap i n charac ters ma y occur d epend ing on the c lien t envi ronment.
134 Settings for NetW are Server Time required to recognize the print se rver It takes up to two minutes for the NetWare ser ver to recognize the print server , after the printe r is turned on. Dur ing this start-up time, the stat us sheet does not show the correct information.
Setti ngs fo r NetWa re Se rver 135 6 6 6 6 6 6 6 6 6 6 6 6 2. From any NetWare c lient, log in to the target NetWare s erver with supervisor privileges. You must log in wi th the bindery connection. 3. Configure the print server us ing EpsonNet WinAssist.
136 Settings for NetW are Server Creating pr int queues in a file server 1. From any NetWare client , log in to the network wit h super vis or priv ileg es. 2. Run PCONSOLE. From the Available Options screen, select Print Queue Information and press Enter .
Setti ngs fo r NetWa re Se rver 137 6 6 6 6 6 6 6 6 6 6 6 6 2. Press the Insert key on your keyboard and type the print server name. Press Enter . I t is a goo d i de a to w r it e d ow n t he print serv er name for l ater u se. 3. From the Print Server list, sel ect the print server name that you just typed and pr ess Enter .
138 Settings for NetW are Server 5. From the Configured Printers list, select Not Install ed (po rt number = 0) and press Enter . 6. From the Printer configuration screen, type the printer name. Highli ght Type and press En ter . Select Remo te Para llel, LPT1 for R emote Print er mo de.
Setti ngs fo r NetWa re Se rver 139 6 6 6 6 6 6 6 6 6 6 6 6 8. Press Esc . 9. Select Queues Serviced by Printer from the Print S erver Configuration menu and press Enter . 10. Select the p rinter that y ou want to use fro m the Defined Printers list and press Enter .
140 Settings for NetW are Server Using Bindery Re mote Print er Mode (Net Ware 4.x) Follow the steps below to make the printer enviro nment on NetWare 4.x and IntranetWare with Bindery emulation. Note: ❏ Assign Trusteeships for users if ne cessary. ❏ Be sure to use PCONSOLE to set the print q ueue and print serve r instead of using NWAdmin.
Setti ngs fo r NetWa re Se rver 141 6 6 6 6 6 6 6 6 6 6 6 6 4. From the Available Options screen, select Pri nt Servers and pres s Enter . Press Inser t and type the print server name. Press Enter . 5. Press Esc to exit PCONSOLE, and log out from the server.
142 Settings for NetW are Server 17. In the Print Server dialog box, select the assigned printer from the printer object l ist, and click t he Printer Number butto n to set the printer number from 0 to 15, then click OK . 18. To confirm the objects you have assigned, double-cl ick the Print Serve r obj ect ic on.
Setti ngs fo r NetWa re Se rver 143 6 6 6 6 6 6 6 6 6 6 6 6 3. Create a printer: Clic k the d irect ory conte xt icon , and select Create from the Obje ct menu, then Printer . Type the Printer name and click Crea te . 4. Create a print ser ver: Clic k the d irect ory conte xt icon , and select Create from the Obje ct menu, then Print Serve r .
144 Settings for NetW are Server Note: Since your clients need the print queue name you set here when they use the printer, announce the print queue name to your c lients. 6. Double-click the Printer Obj ect icon in the NetW are Administ rator s creen.
Setti ngs fo r NetWa re Se rver 145 6 6 6 6 6 6 6 6 6 6 6 6 7. In the Printer di alog box appears , click Assignments and then click Add . 8. From the print queue list, select the queue you created in step 5 and click OK . 9. Click Configurati on , and select Other/Unknown for the Printer type l ist b ox and cl ick OK .
146 Settings for NetW are Server 10. Double-cl ick the Print S erver Obje ct icon i n the NetWare Administ rator s creen. 11. In the Print Server dialog box that app ears, click Assignments and then click Add .
Setti ngs fo r NetWa re Se rver 147 6 6 6 6 6 6 6 6 6 6 6 6 12. From the printer object list, se lect the printer objec t you wa nt to assign and click OK . 13. Go back to the screen in s tep 11, and click the Printer Number button to s et the pri nter number from 0 t o 254.
148 Settings for NetW are Server Using the EpsonNet NDPS Gat eway This section contains instructi ons on printing using Novell Distributed Print Services ® (NDPS ® ) with Novell ® NetWare ® 5.x/6 .0. Nove ll Distr ibuted P rint Servic es (ND PS) is the new generati on print servic es of NetW are.
Setti ngs fo r NetWa re Se rver 149 6 6 6 6 6 6 6 6 6 6 6 6 2. Up load pr inter driver files to the N DPS RM S server . 3. Create an NDPS Manager object in NetWare Administr ator. 4. Create a Printe r Agent in NetWare A dministra tor. 5. Configure the print server using Epso nNet WinAssist.
150 Settings for NetW are Server For detailed information on the EpsonNet NDPS Gateway, see the online guide on the Software CD-ROM. To view the online guid e, follow the steps below. 1. Open the NETUTIL folder. 2. Open the ENGW fo lder. 3. Double-click index.
Setti ngs fo r NetWa re Se rver 151 6 6 6 6 6 6 6 6 6 6 6 6 6. Repeat steps 4 and 5 until all the driver files for each Windows operating system (W indows Me/98/95/2000/NT 4.0) are uploaded. Creatin g an N DPS Ma nager 1. Run NetWare A dministrator (NWADM N32.
152 Settings for NetW are Server ❏ Public Access Printers: NDPS printers that are av ailable to all network users and not associated with an NDS ob ject. Users can sel ect and print to any public acces s printer they c an view from their workstations.
Setti ngs fo r NetWa re Se rver 153 6 6 6 6 6 6 6 6 6 6 6 6 Note on us ing the Adobe Post Script 3 K it: ❏ If the NetWare server is bou nd with both IP and IPX protocols, two Printer Agents (one bein g LPR Printer Agent and the other IPX Printer Agent) are created automa tically.
154 Settings for NetW are Server 2. Create a public acces s printer. If you want to create a controlled access printer, go t o step 3. In NetWare Administrator, double-click the NDPS M anager you have created. Cli ck Pri nter Agent List , and then c lick New .
Setti ngs fo r NetWa re Se rver 155 6 6 6 6 6 6 6 6 6 6 6 6 Note on us ing the Adobe Post Script 3 K it: If you have selected Remote (rprinter on IPX) for the first Printer Agent, be sure t o select Remote (L PR on IP) for the second Printer Age nt. 5.
156 Settings for NetW are Server ❏ For Queue Based connection: NDS Context : Type the ND S context. Print Serve r Name: Print server name that is already defined in NDS or Bindery. If the pr inter is in the Remote Printer mode, enter the print serv er name that is used when PSERVER.
Setti ngs fo r NetWa re Se rver 157 6 6 6 6 6 6 6 6 6 6 6 6 Conf iguring for Ne tWare us ing Ep sonNet WinA ssist Follow the steps below if yo u want to use the printer in IPX network. Note: Be sure that the one of the followi ng c lients is in stalled on y our computer: Novell Client 32, Novell IntranetWare C lient, or Novell Client.
158 Settings for NetW are Server 3. Click Add . A list of available pri nters appears. 4. Select the pr inter you wa nt and clic k Install . The Novell Printers---Install dialog appears. You may modify the printer name that appears and select a pre-defined configuration.
Setti ngs fo r NetWa re Se rver 159 6 6 6 6 6 6 6 6 6 6 6 6 Using a dial-up network in each mode Prin t Server mode You must use a dedicat ed dial-up line. Sinc e polling is perform ed on the file serv er in the print server mode, no v icarious resp onse by the router is possibl e.
160 Settings for NetW are Server A dial-up is gener ated because access is made t o a local file server first and then to a primary ser ver. This dial-up is repeated at interval s of approx imately 5 minutes. Make the print serv er setti ngs correct ly to avo id this prob lem.
Setti ngs fo r NetWa re Se rver 161 6 6 6 6 6 6 6 6 6 6 6 6 For local net works with no file server: Depending on the router sett ings, the NetWare prot ocol can be use d witho ut a fi le serv er on a loc al net work. This setup f ollow s the same patter n as that described above.
162 Settings for NetW are Server ❏ When the print se rver is not correctly set Since access is made only to the primary server, no dial-up is generated. However, if the file server/print server of the remote network is erroneously set as the prima ry server, an unnecessary dial-up might be generated.
Settings for UNIX 163 7 7 7 7 7 7 7 7 7 7 7 7 Chapter 7 Settings for UNIX Introduction to UNIX Settings This cha pter explains ho w to set up the printer fo r different UNIX syst ems u sing t he lpr comman d. Your printer supports many standard UNIX commands and can be configured from a host com puter without using a sp ecial setup util ity.
164 Settings for UNIX Many di fferent remote printer names may b e set up , all d irected to the same Et hernet remote host, and each is given a different loca l print er nam e to b e red irect ed.
Settings for UNIX 165 7 7 7 7 7 7 7 7 7 7 7 7 Settin g up fo r SunSoft So laris 2.4 or later In the f oll owing steps, subs titu te the name that yo ur pri nter will be known by for HOSTNAME, and the nam e by which you wan t your printer to be known for Rprinter.
166 Settings for UNIX Settin g up for SunOS 4. 1.4 or late r In the fol lowing steps, substitute the name that yo ur printer will be known by fo r HOSTNAME, and the name by which you want your printer to be known for Rprint er. 1. Add the IP address and printer host name to the etchosts file.
Settings for UNIX 167 7 7 7 7 7 7 7 7 7 7 7 7 Setting u p for IB M AIX 3.2.5 o r later and 4.1. 3 or lat er In the f oll owing steps, subs titu te the name that yo ur pri nter will be known by for HOSTNAME, and the nam e by which you wan t your printer to be known for Rprinter.
168 Settings for UNIX Setting up for HP-UX 9.05 or l ater In the fol lowing steps, substitute the name that yo ur printer will be known by fo r HOSTNAME, and the name by which you want your printer to be known for Rprint er. 1. Add the IP addr ess and host name to the / etc/hosts file.
Settings for UNIX 169 7 7 7 7 7 7 7 7 7 7 7 7 Sett ing up for SCO UNIX 4.2 or later (Open S erver) In the f oll owing steps, subs titu te the name that yo ur pri nter will be known by for HOSTNAME, and the nam e by which you wan t your printer to be known for Rprinter.
170 Settings for UNIX 7. Specify that the RLP extended function (valid when the print server is SCO -UNIX) will not be u sed. For example: If HOSTNAME currently runs SCO OpenServer Release 5 o r above, it can support the extended remote line printer protocol.
Settings for UNIX 171 7 7 7 7 7 7 7 7 7 7 7 7 Name: 331 Password Required for (No Name). Password: 230 User logged in. 200 Type set to I. ftp> put binary file 200 PORT command successful.
172 Settings for UNIX.
Epson Net D irect Print 173 8 8 8 8 8 8 8 8 8 8 8 8 Chapter 8 EpsonNet Direct Print About EpsonNet Direct Print EpsonNet Direct Print is a utility program that supports TCP/IP (LPR) printing for Window s Me/98/95/X P/2000/NT 4.
174 EpsonNet Direct Print Installing EpsonNet Direct Print Follow t he steps b elow to inst all Epso nNet Direc t Print. Be sure to install EpsonNet Direct Print on a computer connected to the network.
Epson Net D irect Print 175 8 8 8 8 8 8 8 8 8 8 8 8 Setting Up Your Printer U sing Epson Net Dire ct Print When setting up a printer to print with LPR, you can ad d both a printer loc ated in the same s e gment and one located beyond a router . Note: ❏ Be sure that the computer is connected to t he network and TC P/IP is correctly set.
176 EpsonNet Direct Print Win dows X P: Click St art and then My Network Places . Under Network Tasks, cl ick View workgroup computers . Under Other Places, click Mi crosoft Windows Network and then Entire Network . Then d ouble -cli ck th e EpsonPeripheral Network icon.
Epson Net D irect Print 177 8 8 8 8 8 8 8 8 8 8 8 8 4. Dou ble -cli ck the Epson_lpr icon to d ispla y a vailab le pr inte rs in the same segment as your computer on the screen. 5. Dou ble- click the ta rget p rinter. 6. Follow the on-screen instructions provided by the Add Printer wizard.
178 EpsonNet Direct Print Win dows X P: Click St art and then My Network Places . Under Network Tasks, cl ick View workgroup computers . Under Other Places, click Mi crosoft Windows Network and then Entire Network . Then d ouble -cli ck th e EpsonPeripheral Network icon.
Epson Net D irect Print 179 8 8 8 8 8 8 8 8 8 8 8 8 4. D ouble -cli ck t he Epson_lpr icon to view the available pr inters. 5. Dou ble- click the ta rget p rinter. 6. Follow the on-screen instructions provided by the Add Printer wizard. If you are required to install th e printer driver, see “Installing the printer driver” on page 181.
180 EpsonNet Direct Print Win dows X P: Click St art and then My Network Places . Under Network Tasks, cl ick View workgroup computers . Under Other Places, click Mi crosoft Windows Network and then Entire Network . Then d ouble -cli ck th e EpsonPeripheral Network icon.
Epson Net D irect Print 181 8 8 8 8 8 8 8 8 8 8 8 8 Windows 20 00: Select the Type the printer name , or click Next to browse for a printer radi o butto n and clic k Next . Doub le- click EpsonPeripheralNetwork . Windows NT 4.0: In the Shared Prin ters li st, dou ble-cli ck EpsonPeripheralNetwork .
182 EpsonNet Direct Print 4. Click Browse . 5. Select the CD-ROM drive for Drives, and double-click the appropriate folder for your operating system. Click OK . 6. Click OK in the Install From D isk dialo g box. 7. Select the model name of the printer, and click Next .
Epson Net D irect Print 183 8 8 8 8 8 8 8 8 8 8 8 8 Windows NT 4.0: Click the Ports tab and then Configure Port . The EPSON LPR Port dialog b ox appears. 4. Make the ap propriate setti ngs for the desi red port. LPR standa rd printin g: Sele ct th e LPR Printing check box and then the Standard Printi ng radio butto n.
184 EpsonNet Direct Print 5. Select the Notify when printi ng completed check box if you want to receive an on-screen noti fication when printing is comple te. 6. Click OK . Windows XP/2000 1. Win dows X P: Click Start and then click My Network Places .
Epson Net D irect Print 185 8 8 8 8 8 8 8 8 8 8 8 8 3. Right-clic k the icon for the target pr inter and cli ck Properties . The EPSON LPR Port dialog b ox appears. 4. Make the ap propriate setti ngs for the desi red port. LPR standa rd printin g: Sele ct th e LPR Printing check box and then the Standard Printi ng radio butto n.
186 EpsonNet Direct Print High- speed pri ntin g: Select the High-Speed Printing radio button. H igh-speed printing sends the p rint job t o the target netw ork printer without sp ooling all of the print d ata. Hi gh-speed p rinting is faster than the other two printi ng methods.
EpsonN et Intern et Print 187 9 9 9 9 9 9 9 9 9 9 9 9 Chapter 9 EpsonNet Internet Print About EpsonNet Inte rnet Print EpsonNet In ternet Print is a uti lity progr am that suppor ts printing across the Internet using Internet Printing Protocol (IPP). Since the print s erver sup ports IPP, I nternet print ing is pos sible using this utility.
188 EpsonNet Internet Prin t System Requirements Operating sy stems ❏ Windows 98, Window s 95, or Win dows NT 4.0 Server and Work stat ion ❏ An Intel x86 serie s or com patible processo r Supporte.
EpsonN et Intern et Print 189 9 9 9 9 9 9 9 9 9 9 9 9 Setting Up Your Printer U sing Epson Net Internet Print EpsonNet In ternet Print s upports pri nting acr oss the Internet using Inter net Pri nting Pro tocol. Fol low the step s belo w to s et up the pr inter.
190 EpsonNet Internet Prin t 4. The following sc reen appears. Th e address you set here becomes the po rt for Int ernet printing . Make the set tings des cri bed belo w.
EpsonN et Intern et Print 191 9 9 9 9 9 9 9 9 9 9 9 9 Port Number : Enter the port number of the proxy server (fro m 0 to 65535). Get Printe r Attributes: When you se lect thi s box an d clic k OK , EpsonNet Internet Print co mmunicates with t he printer and acq uires informatio n, so it may t ake a few minutes befo re a message appears.
192 EpsonNet Internet Prin t ❏ If the printer power is off o r there is a problem on the network, the Get status every 20 sec check box is automatically cleared. If this happens, make sure that the printer power is on and the printer is correctly connected on the network, and then select the Get status every 20 sec check box again.
EpsonN et Intern et Print 193 9 9 9 9 9 9 9 9 9 9 9 9 9. Select the p ort added by EpsonNet In ternet Print i n the prev ious sectio n. Cl ick Next . 10.
194 EpsonNet Internet Prin t Windows N T 4.0 1. Be sure that TCP/IP is correctly installed and setup in the computer and a val id IP address is set for the c omputer and printe r. 2. Make sure that the I PP settings in Epso nNet WinAssist or EpsonNet WebAssist ar e correct.
EpsonN et Intern et Print 195 9 9 9 9 9 9 9 9 9 9 9 9 7. The following screen appears. The address you set here becomes the p ort for Internet printing. Make the setti ngs described bel ow. Enter Printer URI: Enter the target printer’s URI (up to 127 characters).
196 EpsonNet Internet Prin t Port Number: Enter the port num ber of the prox y server (from 0 to 65535). Get Printe r Attributes: Whe n you sel ect th is box a nd cl ick OK , Ep sonNet Internet Print com municates with the p rinter and acquires information, so it may take a few minutes before a message appears.
EpsonN et Intern et Print 197 9 9 9 9 9 9 9 9 9 9 9 9 ❏ If the printer power is off or there is a p roblem in the network, the Get status every 20 sec check box is automatically cleared .
198 EpsonNet Internet Prin t.
Epson Net W ebAss ist 199 10 10 10 10 10 10 10 10 10 10 10 10 Chapter 10 EpsonNet WebAssist About EpsonNet WebAssist EpsonNet We bAssist is a web-based utility desi gned to configure the pr inter f or use on a ne twork.
200 EpsonNet WebAssi st Unix: ❏ Netscape Navigator version 4.05 or later About Web bro wser sett ing When running EpsonNet WebA ssist, be sure not to use a prox y server to access the Internet. If the Access the I nternet using a proxy server check box is selected, you cannot use EpsonNet WebAssist.
Epson Net W ebAss ist 201 10 10 10 10 10 10 10 10 10 10 10 10 ❏ If you are using the dial-up environment and not using NetWare, select Disable in the NetWare screen. If Enable is selected, the extra account migh t be charged when you are usin g the dial-up rout er.
202 EpsonNet WebAssi st Note: If you want to configure a protocol other tha n TCP/IP , see “Configuration - Network Screens” on page 223. 4. Select the method for acquiring the IP address. When you select Auto , DH CP becomes available and assigns an IP address autom aticall y.
Epson Net W ebAss ist 203 10 10 10 10 10 10 10 10 10 10 10 10 ❏ If S et Using Automatic Private IP Addressing (APIPA) is enabled, a private IP address is automatically assigned to the print server even when there are no DHCP servers on your system or your network.
204 EpsonNet WebAssi st If you want t o enter the D NS server address manually, select Disable and then enter the IP address of the DN S server. 9. Select Enable for Acquire Host Name and Domain Name Automa tically if you want to acquire the host name and the domain name using the DHCP server.
Epson Net W ebAss ist 205 10 10 10 10 10 10 10 10 10 10 10 10 Note: If you have set t he Administrator Name in the Administrator screen, enter the administrator name for the user name. 15. If the message “Co nfiguration change is c omplete!” appear s on your screen, the u pdate is complete.
206 EpsonNet WebAssi st Opening Screen Any user can access the following screen by typing the IP address of the print s erver for the U RL in your browser. Inde x Home Links to the openin g screen. Help Links to Help. About WebA ssist Links to the copyr ight and ver sion informat ion for EpsonN et WebA ssist.
Epson Net W ebAss ist 207 10 10 10 10 10 10 10 10 10 10 10 10 Men u Information - Printe r Device Displays t he printer device information . Consumab le Displays t he consum able inform ation. Confirma tion Confirms and executes the I nforma tion She et, Reserve Job, and Fo rm Overlay.
208 EpsonNet WebAssi st Info rmatio n - Print er Sc reens This section explains about the Device and Consumable information screens. See “Configuration - Printer Screens” on page 212 about input, p rint, emulation, and interf ace information. Device informa tion TCP/IP Configure the desired settings /met hod for TCP/IP .
Epson Net W ebAss ist 209 10 10 10 10 10 10 10 10 10 10 10 10 Consu mable inform ation Signal A signal shows t he status l evel. T he green light is on when th e printer is idle o r printin g. The yellow li ght is o n when the ton er or oil roll i s low.
210 EpsonNet WebAssi st Confi rmation Information Sheet Reserve Job Cyan, Mage nta, Yellow, and Black Toner The am ount of re maining cyan, magenta, yellow, or black t oner in eac h imag ing cartridg e. Photocond uctor Unit The amount remaining in the photo conductor unit.
Epson Net W ebAss ist 211 10 10 10 10 10 10 10 10 10 10 10 10 Form Over lay Next Page butt on Appears in the thumbnail view . It displays the next pag e of the job list. Job Nam e Displays t he nam e of the selecte d job. Document Dis plays th e document nam e of the selected job.
212 EpsonNet WebAssi st Configu ration - Prin ter Screens This s ection g ives the prin ter inf orm ation. Using Epson Net WebAssist, you can make some of the same printer settings that you can set using the printer’s control panel. See the Reference Guide for more informati on on each item.
Epson Net W ebAss ist 213 10 10 10 10 10 10 10 10 10 10 10 10 Print Setup Menu Printing Menu MP Tray Paper Ty pe Select the paper type for MP Tray. LC Paper Type Select the paper ty pe for t he lower pa per casset te only if the optio nal Large Capa city Pap er Unit is installed.
214 EpsonNet WebAssi st Configurati on Men u Menu Select ion S elect Printi ng. Paper Sou rce Select the pa per source. Paper Si ze Selec t the pa per size for pri nting. Wide A4 Select whether the printer accepts wide A4 pap er for printing . Orientati on Select whe ther the page is print ed in portrait or landscape o rientati on.
Epson Net W ebAss ist 215 10 10 10 10 10 10 10 10 10 10 10 10 Toner S ave Select whethe r to sa ve toner. When o n, the printer cons umes l ess tone r but p rint qual ity is reduced. Top Offset Enter a value to adjus t the prin ting start positi on from the top o n the p aper.
216 EpsonNet WebAssi st Support Menu Emulation PS3 Emul ation Items Expla nations Menu Sel ection Selec t Support . Sleep M ode Select wheth er to sav e power, by redu cing power to the fixing hea ter when the printe r receives no data for a certain period of time.
Epson Net W ebAss ist 217 10 10 10 10 10 10 10 10 10 10 10 10 LJ4 Emulation Items Explanations Emulation S elect LJ4. Font Sourc e Sel ect the d efault f ont sourc e. Font Nu mber Type the defaul t font num ber from the default f ont source. Pitch Type the default f ont pitc h if the f ont is scalable and fixed-p itch.
218 EpsonNet WebAssi st GL2 Emulation ESCP2 and FX Emulation Items Expla nations Emulation Select GL2. GL-Mode Select whe ther the emulat ion is similar to the GL/2 or the HP L aserJet 4 emul ation of the GL/2.
Epson Net W ebAss ist 219 10 10 10 10 10 10 10 10 10 10 10 10 1239X Emulation Text Use this option t o set the pa ge length in lines . CG Tabl e Use the c haracte r generator table option to selec t the g raphics cha racter table, or the italics table.
220 EpsonNet WebAssi st Inte rface Parallel Interface T. Marg in Use this opti on to specify the distanc e from t he top of th e shee t to the baselin e of the first printable line.
Epson Net W ebAss ist 221 10 10 10 10 10 10 10 10 10 10 10 10 Network Interface AUX Interface USB I nte rfac e Bi-Direction al Enable or disable bidirectional communicatio n. Buffer Size Select the amo unt of memo ry to be used for receiving and print ing data.
222 EpsonNet WebAssi st Informatio n - Network Screens General informat ion Refresh bu tton Cl ears any changes a nd reloads the prev ious settings . Items Explanations Administ rator Na me Adminis tr.
Epson Net W ebAss ist 223 10 10 10 10 10 10 10 10 10 10 10 10 Configuration - N etwork Screens NetWar e NetWare Basic Configuration Print Server Mode/NDS/Bin dery Refresh b utton R efreshe s the printer s tatus. Th e printer s tatus is not upda ted automati cally.
224 EpsonNet WebAssi st Remote Printer Mode TCP/IP IP Address Settings Items Explan ations Primary Pr int Server Name Enter the primary print serv er name (up to 47 characters). Printer P ort Numbe r Enter the printer po rt numb er (0 t o 254). Items Explanations Method for A cquiri ng the IP Address Select a method for ac quiring IP addres ses.
Epson Net W ebAss ist 225 10 10 10 10 10 10 10 10 10 10 10 10 DNS Server Address Se ttings Host Name and Domain Na me Settin gs Items Explanations Acqui re D NS Serve r Addre ss Automa ticall y Select eith er Enable or Disable to acquire the DNS server a ddress fro m the DHCP se rver.
226 EpsonNet WebAssi st Universal Plug and Play Settings Rendezvous Sett ings AppleTalk Items Explanations Use Univers al Plug an d Play Enables or disable s Universal Plug and Play . Device Na me Enter the device name (between 2 and 63 characte rs). Items Explanations Use Rendezvous Select either Enab le or Disable to use Rendezvo us.
Epson Net W ebAss ist 227 10 10 10 10 10 10 10 10 10 10 10 10 MS Net work IPP You must make the following settings before s etting up the printer for Internet Printing on Windows Me/2000 or using EpsonNet Internet Print on Windows 98/95/NT 4.0. See “About Epson Net Int ernet P rint ” on page 187 for m ore i nformat ion.
228 EpsonNet WebAssi st SNMP Community IP Trap Printer N ame Enter t he name of a prin ter to use for Inte rnet Printi ng (up to 127 characters ). Examp le: EPSON_I PP_Pr int er Location Ent er the n ame of t he printer’s physical location (up to 64 characters ).
Epson Net W ebAss ist 229 10 10 10 10 10 10 10 10 10 10 10 10 IPX T rap Time Manual Settings If the print server has RTC (Real Time Clock), you can set the time manually. Items Explanations Trap Enable or Disable the tra p. Address Enter Network Address a nd Node Number (MAC Address ) of th e server t o which the t rap is tr ansmitt ed.
230 EpsonNet WebAssi st Time Server Setti ngs Optional Screens Admin istrator You can link to the Web site specified on this screen when you click Favorite (the name is changeabl e) in Index. Time Difference Enter the differenc e between tim e at the pres ent location a nd Greenw ich Mea n Time (GMT).
Epson Net W ebAss ist 231 10 10 10 10 10 10 10 10 10 10 10 10 Note: Links to f tp are not supported. Reset You can reset the print serv er or return the settings to the default values. Password The password set here pr otects the setting s. You will be asked for the password when you update or change the settings on each setting scr een.
232 EpsonNet WebAssi st Note: ❏ The same password can be used for EpsonNet WinAssist, MacAssist, and WebAssist. ❏ If you forget your password, you need to initialize the print server. See “Initiali zing Your Pri nter” on page 251 for i nstructions.
EpsonNet WebManager 235 11 11 11 11 11 11 11 11 11 11 11 11 Chapter 11 EpsonNet WebManager About EpsonNet WebManag er EpsonNet WebManager i s an application designed to manage network devices.
236 EpsonNet WebManager System Requirements Note: ❏ Before using EpsonNet WebManager, the computer and other devices must be properly connect ed to the network. ❏ Since EpsonNet WebManager runs on a web browser, you must install TCP/ IP and a web browser first.
EpsonNet WebManager 237 11 11 11 11 11 11 11 11 11 11 11 11 ❏ Monitor: 10 24 x 768 or higher resolution V GA monitor with suppo rt for 256 or more displ ay colors EpsonNet WebManager Func tions Epso.
238 EpsonNet WebManager ❏ When using EpsonNet W ebManager with Internet Explorer in Mac OS, the Printer Layout window, Error Notification win dow, and Device Details window may not be availab le. EpsonNet WebManager Operating Structure EpsonNet WebMa nager must be installed in the computer that functions as the network server.
EpsonNet WebManager 239 11 11 11 11 11 11 11 11 11 11 11 11 EpsonNet WebMan ager and a Web browser running on di ffere nt P Cs Install EpsonNet WebM anager in the server, and install a Web browser in the client computers. Run the Web browser on a client computer to access EpsonNet W ebManager on the server.
240 EpsonNet WebManager 4. Follow the on-screen instr uctio ns to comple te the install ation. Note: ❏ You do not need to install EpsonNet WebM anager in the client computer. Just announce the IP address or host name of the server to any clients who use EpsonNet WebManager from a client computer.
EpsonNet WebManager 241 11 11 11 11 11 11 11 11 11 11 11 11 Openin g the On line Gui de After starting EpsonNet W ebMan ager, be s ure to read the EpsonNet WebManager’s online reference guide. It provides impo rtant in forma tio n and in struc tions o n usin g Eps onNet WebManager.
242 EpsonNet WebManager.
Troubleshooting 243 12 12 12 12 12 12 12 12 12 12 12 12 Chapter 12 Troubleshoo ting Genera l Problems Cannot confi gure the print server or c annot print f rom the network.
244 Troubleshooting Cause What to do You have added or deleted protocols after in stalling EpsonN et WinAs sist. Uninstall Epson Net WinAssist and then reinstall it. See “Unin stalling Softwar e” on page 273 and “Installing EpsonNet WinAs sist/M acAssi st” on page 3 6.
Troubleshooting 245 12 12 12 12 12 12 12 12 12 12 12 12 Unable to st art EpsonNet WebAssist . Caus e Wha t to do You have not set the IP address for the print server. Set the IP address for the print server usin g Eps onNet WinA ssist, MacAss ist , the printer’s contr ol panel, or the arp/pin g commands.
246 Troubleshooting Problems Specific to Your Network Environment Windows Me/98/95 envi ronment An extra a ccount is ge nerated when usi ng the dial- up network. Cause What to do NetWare is set to Enable even thou gh you ar e not usin g NetWa re. Set NetWare to Disable on the NetWare scre en of Ep sonN et Web Assist .
Troubleshooting 247 12 12 12 12 12 12 12 12 12 12 12 12 Windo ws 2000/NT environm ent Caus e Wha t to do When you print with NetBEUI or IPP, EPSO N Status Monitor cannot be used. Open the printer’s properties and then clic k the Optional Settings tab.
248 Troubleshooting Macint osh en vironment When you print with NetBEUI or IPP , EPSON Status Monitor c annot be used . Open the printer’s properties and then click the Optional Sett ings tab . Select the Update the Printer Option Information manual ly radio button.
Troubleshooting 249 12 12 12 12 12 12 12 12 12 12 12 12 NetWare environ ment The Rendezvou s printer sett ing is overwritten b y the AppleTalk pri nter setting wh en the same printer is set up with AppleTalk aft er the prin ter is set up with Rendezvous.
250 Troubleshooting Printing a Network Status Sheet Before you start configuring the print server, be sure to p rint a network status s heet that contains important inf ormatio n such as the current configuration and the MAC address of the print server.
Troubleshooting 251 12 12 12 12 12 12 12 12 12 12 12 12 2. Press the Enter button. 3. Press the Down button until Network Sta tus Sheet appears on the LCD pane l.
252 Troubleshooting 3. When you see the m essage Support M ode on th e LCD panel, select HDD F ormat in the suppor t menu. Note: ❏ After reformatting the Hard Di sk Drive, the printer will automatically reboot. ❏ When you want to erase only the fonts installed from the optional Adobe PostScript 3 (PS3), follow steps 1 through 3 above.
Troubleshooting 253 12 12 12 12 12 12 12 12 12 12 12 12 7. Press the Enter button. 8. The printer is auto matically restarted..
254 Troubleshooting.
Tips for Administra tor 255 13 13 13 13 13 13 13 13 13 13 13 13 Chapter 13 Tips for Ad ministrator Selecting a Printing Method If necessary, use this section to help you select a printing method. Printing from Windows Check if there is a Windows X P/2000/NT print server on your network, and then use the s uggestions below.
256 Tips for Administrator Printi ng f rom M acintosh Use AppleTalk to p rint from Ma cintosh. See “Macintosh” on p age 33. Features of the Printing Methods This sectio n descr ibes fe atures o f the pr inting met hods ava ilable for you to choose.
Tips for Administra tor 257 13 13 13 13 13 13 13 13 13 13 13 13 Intern et prin ting Advantages ❏ No prox y server (computer ) is requir ed. ❏ You can print to the printer over the Int ernet. Disadvantage s ❏ EPSON Status Monitor 2 or 3 cannot be used.
258 Tips for Administrator Setting an IP Address on the Printer’s Control Panel After connecting t he printer to the network, yo u need to set the IP address for the p rint server. To set the IP address, subnet ma sk, and default ga teway from the contro l panel, foll ow the steps b elow.
Tips for Administra tor 259 13 13 13 13 13 13 13 13 13 13 13 13 ❏ Choose Auto when getting the IP address fro m a DHCP server. The IP address is automatically obtained from the DHCP server whenever the p rinter is reset or turned on. ❏ Choose PING when setting the IP address us ing the arp/ping command.
260 Tips for Administrator Networ k Menu These items are used to make network sett ings on the printer’s control panel. Note: ❏ To activate the Network Menu set tings, you must turn off the printer for more than fi ve seconds and then turn it back on.
Tips for Administra tor 261 13 13 13 13 13 13 13 13 13 13 13 13 AUX Me nu This menu allows you to control the optional interface setti ngs from the pr inter’s control panel. * Availab le only wh en an o ptional interface c ard that h as a c onfigurable Network Config setti ng is installe d.
262 Tips for Administrator Buffer Size Determines the amount of memor y to be used for rec eiving data and printing data. If Maximum is selected, more memory is allo cated for rec eivin g da ta. If Minimum is selected, more memory is allocated for printi ng data.
Tips for Administra tor 263 13 13 13 13 13 13 13 13 13 13 13 13 ❏ A valid I P address fo r the print ser ver. Ask your netwo rk administrator for an IP address whic h does not cause co nflicts with any other device on the network.
264 Tips for Administrator If you press Ctrl-C , you may see s omething like thi s: 192:168:100:101 PING S tatistics 3 packets transmitted, 0 packets received, 100% packet loss Again, the exact wording of the message you see may differ from this, depending on your operating system.
Tips for Administra tor 265 13 13 13 13 13 13 13 13 13 13 13 13 4. Print a status sheet to check whether the new IP address has been assigned to the print server. Note: When the IP address is set by th e ping command, the subnet mask is automatically changed by the cl ass of the IP address.
266 Tips for Administrator Regis ter the form o verlay d ata on the har d disk drive Only a network administrator us ing Windows XP/2000/NT 4.0 is allowe d to register the form overl ay data on the opt ional hard disk dr ive, us ing th e follow ing step s.
Tips for Administra tor 267 13 13 13 13 13 13 13 13 13 13 13 13 Note: Only form names that can be regis tered appear on the Form Name list . 8. If you p lan to d istribute the form list to the clie nts, clic k Print List to print the l ist. 9. Click Back to close the Register to HD D dialog box.
268 Tips for Administrator 3. Specify No Form name in the Form text b ox, and then c lick Details . The Form Selection dialog box appears. Note: Make sure that No Form Name is selected. Selecting any form name displays anoth er dialog box. 4. Click Printe r’s HDD , and then enter the registered form name.
Tips for Administra tor 269 13 13 13 13 13 13 13 13 13 13 13 13 Delete the form overlay da ta in the hard d isk drive Only a network administrator using Windows XP/2000/NT 4.0 is allow ed to delete or e dit th e form o verlay d ata in the option al hard disk drive, using the following steps.
270 Tips for Administrator Note: If you need the list of the registered form data, click Pri nt List to print it an d conf irm the form n ame. Also, if you n eed a sample prin t-out of the form data, enter the form name and clic k the Pr int Sa mple button .
Tips for Administra tor 271 13 13 13 13 13 13 13 13 13 13 13 13 EpsonN et WebManager First, store the printer driver on the same computer you ha ve installed EpsonNet WebManager. Then, announce the URL of the computer to your clients. When they access the URL, the pr inter driver stored on the computer is automatically installed on their computers.
272 Tips for Administrator ❏ Specify the print server by using the bind of D HCP function. ❏ Set the exclusive address of the DHCP function. Note: ❏ Use NetBEUI prin ting if you do no t want to go through these steps. ❏ See the manual of the D ial-Up ro uter for more information on scorp range, bind, exclusive address of the DHCP function.
Tips for Administra tor 273 13 13 13 13 13 13 13 13 13 13 13 13 Uninstalling Software Follow the steps below to uninstall the network softwar e. Windo ws Me/98/95/ 2000/NT 4.0 1. Click Start , poin t to Settings , and then select Control Panel . 2. Dou ble- click the Add/Remove Programs icon.
274 Tips for Administrator 3. In the License dialog box, read the License Agreement, and then click the Accept button. 4. Select Uninstall from the pull do wn menu. 5. Click the Uninstall button. 6. Follow the on-screen instructio ns to complete uninstallation.
Index 275 Index Numerics 10Base/100Base light , 15 A arp, 262 , 264 Automatic Priva te IP Addressing (APIPA), 42, 48, 20 3 B Bindery emulation , 133, 134 C Controlled Access P rinters, 152 , 158 D Dat.
276 Index 4.x, 134 , 135, 140, 142 5.x, 135 , 142, 148 6.0, 135, 142 , 148 Network status sheet, 2 50 O Operating environment, 13 P Password for EpsonNet MacAssist, 95 EpsonNet WebAssist, 232 EpsonNet.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Epson Color Laser Printer c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Epson Color Laser Printer - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Epson Color Laser Printer, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Epson Color Laser Printer va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Epson Color Laser Printer, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Epson Color Laser Printer.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Epson Color Laser Printer. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Epson Color Laser Printer ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
