Manuel d'utilisation / d'entretien du produit l 4400 du fabricant Alcate
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Advance d Reflex es Alcatel U ser Guid e Alcatel 4400 Advanced Reflexes User Guide.
Alcatel User Guide Advanced Alcatel 4400 PABX System The Alcatel 4400 PABX System provides you with an extensive range of features that will con tribute to better efficiency aroun d the office . This u ser guide w ill help y ou take fu ll advantage of these fe atures.
Advance d Reflex es Alcatel U ser Guid e Contents Feature codes .................................. ..................................... ..................... 1 Main feature codes .............................................. ........................
Alcatel User Guide Advanced Making an Enquiry Call ............................................................. ........... 11 Transferring a Call ............................................... .................................. 11 Making a Back and Forth (Broker) Enquiry Call .
Advance d Reflex es Alcatel U ser Guid e Sending Text Mail ............................................................... ................... 18 Reading Text Mail ................................. ..................................... ............ 20 Making an Intercom Intrusion .
Alcatel User Guide Advanced Manager key ..................... ..................................... .................................. 34 Exec Mail Key ........................................................ .................................. 34 Screened Calls .
Advanced Reflexes Alcatel User Guide - 1 - Feature codes Main feature codes Function Default Code Voice mail access ** Outside line 0 QUT Information 9 9 Cancel an automatic call back #99 Call back la.
- 2 - -Alcatel User Guide Advanced General description Your Alcatel Advanced extensi on is made up of 5 distinct zones : The Fixed Keys - By using one of these keys you may access the most commonly used functions. i To access programming mode or to display information o n your extension.
Advanced Reflexes Alcatel User Guide - 3 - To program the keys on your extension to suit your indivi dual needs consult the section “customising your extension”.
- 4 - -Alcatel User Guide Advanced legend: Segment Segment flashing Segmen t lit unli t The Display Your Alcatel Advanced extensi on has a 2 line displ ay, which acts as your permanent guide. Each of the two lines on the display may continue on to two or more pages.
Advanced Reflexes Alcatel User Guide - 5 - activat e. If you se lect the u p p er line, it w ill flash un til you activate the required action by pressing the corresponding display key. After a few seconds, the lower li ne automatically becomes active again .
- 6 - -Alcatel User Guide Advanced Telepho ne layo ut 09/01/ 96 1 2:30 2 1 1. The displ ay 2. The soft keys 3. The programmable keys 4. The fixed keys 5.
Advanced Reflexes Alcatel User Guide - 7 - Making a call Making an External Call 0 + External Number Alternatively, instead o f 0, you can press a line key for an outsid e line (if y our ext en s ion is multilin e).
- 8 - -Alcatel User Guide Advanced If the characters entered corresponds to a surname followed by a first name: Name&F To cancel the operation and quit: Cance l Once th e relevant s earch has b een carried ou t, the d is p lay will show the first name found.
Advanced Reflexes Alcatel User Guide - 9 - Your system manager will provide you with a li st of the numbers available to you. # 6 + th e speed dial number Note: When using t he system me mory to call an external number, you d o not need to di al 0 for an outside li ne.
- 10 - -Alcatel User Guide Advanced The ex t ension ca lled will be in formed by a n audible b eep that you ar e waiting . As soon as the line y ou are callin g is free, your c a ll will be pu t straight throug h. Consulting a Waiting Call If you are on the phone and a second person is trying to cal l you, you will hear a beep.
Advanced Reflexes Alcatel User Guide - 11 - The last caller’s identi ty will be displ ayed. To directly dial the extension number: CallBk Making an Enquiry Call While you are on a call yo u may call a second person to m ake an enquiry. Enquir Dial the s econd n umber, either in ternal or extern al, required.
- 12 - -Alcatel User Guide Advanced Making a Back and Forth (Broker) Enquiry Call After you have made an enquiry call, you may ta lk alternately with each party. To alternate betwe en callers: Broker On a sin g le line terminal , you will n o w be talkin g to the per s on whose identity is shown on the left o f the display screen.
Advanced Reflexes Alcatel User Guide - 13 - Call Parking Call parking allows you to di sconnect from an external call and be reconnected later, eithe r at your own extension or at another extension. During the cal l: Park The ca ll w ill automatic al ly b e pl ac ed on hold .
- 14 - -Alcatel User Guide Advanced To place an immediat e forward on your extension: # 5 2 + the des t ination extensio n number To place a forward on busy on your extension: # 5 5 + the des t inatio.
Advanced Reflexes Alcatel User Guide - 15 - To activate “follow me” forwarding: # 0 6 the destination e xtension number + your own extension numbe r Cancelling “Follow Me” Forwarding To cancel.
- 16 - -Alcatel User Guide Advanced You w il l still receiv e calls to y our own e xtens io n numbe r. To re-enter the hunting group: # 5 9 Meet-Me Co nference Up to 29 participants m ay speak in a telephone conference. The conference must i nclude 1 internal particip ant.
Advanced Reflexes Alcatel User Guide - 17 - Advanced programming features These features should only be implemented with the knowledge of your system administrator. Call Forwarding to an Exte rnal Number # 5 2 + the external number preceded by ‘0’ To cancel: # 5 3 Note: You may only forward to an external number immediately or on no reply.
- 18 - -Alcatel User Guide Advanced Once you have dialle d an externa l n u mber, your d isplay will appear as follows: Whilst in conv ersation : DTMF Keys on dialli ng keypad as prompted.
Advanced Reflexes Alcatel User Guide - 19 -.
- 20 - -Alcatel User Guide Advanced Once you have select e d the list you re quire: Next to scroll through the list Prev to see prev. message Valid to send th e message Back to return Reading Text Mail If you have been sent text mail , the LED on the extensi on lights up and flashes in green.
Advanced Reflexes Alcatel User Guide - 21 - Note: If you do not save the message after reading it, the message will a utomatically be de let ed. Making an Intercom Intrusion If there i s no reply on an internal e xtension, provide d you have permission, you may ma ke an in t rusion on tha t extension via the intercom.
- 22 - -Alcatel User Guide Advanced functioning You will then have access to the fol lowing optio ns: Melody: to select the ringing tone and volume of the extension; Keys: to progra mme the keys; Displ: to adjust the level o f contrast of the display; Passwd: to programme the four digit personal password for your extension.
Advanced Reflexes Alcatel User Guide - 23 - Personal Memory Ke ys You programme personal memory keys wi th your own choice of num b ers for direc t dialling. To enter programming mode: i Prog Then, to progra mme keys as pa rt of your personal memory: Keys Select the ke y to be programmed.
- 24 - -Alcatel User Guide Advanced To scroll through the groups of functions: Next Once you have found th e appropriate group: Apply Select the desired function from this group and: Apply The f o llowing lis t s provi d e details o f the feat ures av a ilable.
Advanced Reflexes Alcatel User Guide - 25 - Group 4 - Associate services: Assoc: call associate extension; OvFlow: overflow to associate; OvFlOf: cancel associated overflow. Group 5 - Consultation & Callback: Last ca: call back last caller; Charge: charging information; V Mail: access to voice mail .
- 26 - -Alcatel User Guide Advanced Programming the Contrast i Prog Displ To adjust the contrast on your display, choose from the four availab le levels. Programming the Passwor d i Prog Passwd Then enter your current passwor d (the default value is 0000).
Advanced Reflexes Alcatel User Guide - 27 - Then ent er the number of th e extension you wish as your new associate extension. Programming the Intercom List i Prog ← → Intcom The intercom list is a li st of up to ten users who may access your extension in intercom mo de.
- 28 - -Alcatel User Guide Advanced Multiline functions Mult iline oper ation is a n optio n al feature of the 4400 system. It means that you have more than one line on your exte nsion. Several of the programmable keys may be used as l ine keys, to make and receive calls.
Advanced Reflexes Alcatel User Guide - 29 - If a call is completed: then the line key of the call you are reconnecting to. Manager Extension In addition to the standard feat ures availab le on yo ur A.
- 30 - -Alcatel User Guide Advanced Screening Keys These keys allow yo u to use a screening feature on your incomi n g calls. E ach of t he key s is linked t o a list (or “table” ) of numbers. Note: The screening tables are defined by the system manager.
Advanced Reflexes Alcatel User Guide - 31 - If you work with several secr etaries, after selecting the screening key, press the appr opriate Secret ary key. To confirm your selection: Exec M ail This feature allows your secretary to send a short mail message directly onto your displ ay.
- 32 - -Alcatel User Guide Advanced Note: This mail function is only available between tw o 4035 extensions..
Advanced Reflexes Alcatel User Guide - 33 - Screening Supervision If your extension has a Supe rvision key, you ma y supervise the call being screened once it ri ngs on the Secretary extension. When a screened call arrives on the Secretary extension, it is signalled on yo ur display and by the icon for the Supervi sion key.
- 34 - -Alcatel User Guide Advanced In addition to the standard feat ures availab le on yo ur Alcat el 4400 extension, you wil l have certai n extra keys at your disposal: Manager key This key a llo ws you to mak e a d irec t call to (or to re ceive a call from) your manager.
Advanced Reflexes Alcatel User Guide - 35 - To exit mail mode: Note: This mail function is only available between tw o 4035 extensions. Screened Calls If you r man ager has ac t ivated a scr ee n ing key, yo u will receive certain call s. Your display will show that the call has been forwarded from your managers extension.
- 36 - -Alcatel User Guide Advanced The icon associated with the Absent key signal as fol lows: • Manager has activate d screening • You have activated your Absent key (flashi ng) When you acti va.
Advanced Reflexes Alcatel User Guide - 37 - The icon associated to this key allows the secretary to supervise the status of the Manager extension. • Overflo w function not activa ted icon un lit •.
- 38 - -Alcatel User Guide Advanced.
Advanced Reflexes Alcatel User Guide - 39 - Glossary Associa ted extensi o n If your extension is li nked to another extension on the syste m, this extension is known as your associ ated extension.
- 40 - -Alcatel User Guide Advanced Conference call This allows three callers to carry out a conversation together. DTMF Dual Tone Multi Frequency - a method of sending si gnals over a telephone link. Each digit dialled represents a combi nation of tones.
Advanced Reflexes Alcatel User Guide - 41 - Line Key A key which access to a telephone li ne Multiline operation This o ptional f eature allows you t o have s ev eral lines on you r extension. You may therefore deal with several call s at the same time.
- 42 - -Alcatel User Guide Advanced Notes.
Advanced Reflexes Alcatel User Guide - 43 -.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Alcate Alcatel 4400 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Alcate Alcatel 4400 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Alcate Alcatel 4400, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Alcate Alcatel 4400 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Alcate Alcatel 4400, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Alcate Alcatel 4400.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Alcate Alcatel 4400. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Alcate Alcatel 4400 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
