Manuel d'utilisation / d'entretien du produit DVD-3910 du fabricant Denon
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DVD AUDIO-VIDEO/SUPER AUDIO CD PLA YER DVD-3910 OPERA TING INSTRUCTIONS SELECT HD M I/D VI O P EN / CD/STEREO FO RM A T N TS C/PA L CLO SE /M U LTI PR OG /DIR CLEA R C ALL S EAR CH M O DE AU DIO SUB TITLE AN G LE PA GE M A RK ER RAN DOM DIM M ER ZO OM PICT AD J.
2 IMPORT ANT TO SAFETY WA R N ING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. CAUTION: 1. Handle the power supply cord carefully Do not damage or deform the power supply cord. If it is damaged or deformed, it may cause electric shock or malfunction when used.
3 FRONT P ANEL P ANNEAU A V ANT P ANEL FRONT AL REAR P ANEL P ANNEAU ARRIERE P ANEL TRASERO @ 3 @6 @7 @9 #1 #3 #5 #6 #7 @8 #0 #2 @ 4 @ 5 #4 ON / STANDBY SUPER AUDIO CD SETUP SELECT FORMAT PURE DIRECT .
4 SAFETY INSTRUCTIONS 1. Read Instructions – All the safety and operating instructions should be read before the product is operated. 2. Retain Instructions – The safety and operating instructions should be retained for future reference. 3. Heed Warnings – All warnings on the product and in the operating instructions should be adhered to.
5 NOTE ON USE / OBSERV A TIONS RELA TIVES A L ’UTILISA TION / NOT AS SOBRE EL USO Copyrights / Droits d’auteur / Derechos de Autor •A void high temperatures. Allow for sufficient heat dispersion when installed on a rack. • Eviter des températures élevées.
6 ENGLISH — T ABLE OF CONTENTS — z Features ...................................................................................6, 7 x Discs ............................................................................................8 c Cautions on Handling Discs .
7 ENGLISH 2. Super Audio CD multi-channel playback compatibility In addition to playing DVD audio and video discs, the DVD- 3910 can play multi-channel Super Audio CDs with a playback frequency range covering 100 kHz and a dynamic range of 120 dB or greater within the audible frequency range, and a maximum of 5.
8 ENGLISH 2 DISCS • The types of discs listed on the table below can be used on the DVD-3910. The marks are indicated on the disc labels or jackets. Usable discs Mark (logo) Recorded signals Disc si.
9 ENGLISH 3 CAUTIONS ON HANDLING DISCS Discs Only the discs including the marks shown on page 8 can be played on the DVD-3910. Note, however , that discs with special shapes (heart-shaped discs, hexagonal discs, etc.) cannot be played on the DVD-3910.
10 ENGLISH VIDEO IN S-VIDEO IN AUDIO IN L R 4 CONNECTIONS • Read the manuals of all the components when making connections. • Keep the power supply cord unplugged until all connections have been completed. • If the power is on when connections are made, noise may be generated and damage the speakers.
11 ENGLISH (2) Connecting to a TV or Monitor Equipped with Color Component Input Connectors COMPONENT VIDEO IN P R /C R P B /C B Y AUDIO IN LR To power outlet Color component output connectors (P R /C.
12 ENGLISH 2 Connecting an optical fiber cable (commercially available) to the digital audio input connector (OPTICAL) Line up in proper direction Line up the cable in the proper directly , then insert it securely as far as it goes.
13 ENGLISH 2 Sound output from the DVD-3910’ s digital audio output connectors In the case of bitstream output *1 Only 48 kHz/16 bit sources are output. *2 Only 44.1 kHz/16 bit sources are output. *3 44.1 kHz/16-bit PCM signals are output during CD layer playback.
14 ENGLISH CH SEL ENTER (4) Connecting a basic 5.1-channel surround system Analog 5.1-channel audio signals can be output from the DVD-3910. The multichannel audio signals recorded in packed PCM and the multichannel Super audio CDs can be played when an A V amplifier equipped with analog 5.
15 ENGLISH ✽ Set the “AUDIO SETUP” default setting as shown below . (See pages 38 ~ 41.) • “DIGIT AL OUT” → “PCM” “LPCM (44.1kHz/48kHz)” → “ON” Playing DVDs with incorrect settings may result noise that could damage your ears or the speakers.
16 ENGLISH CH SEL ENTER DVD-3910 Front speaker (left) Surround speaker (left) Center speaker AV amplifier with Denon Link input terminals Front speaker (right) Subwoofer Surround speaker (right) To po.
17 ENGLISH NOTES: • When DENON LINK is set, the down-mixed audio signals are output only from the left and right terminals and front left and front right terminals. If you want to use the analog terminals, set to “DENON LINK” to “OFF”. • When using the DENON LINK connector , the “AUDIO CHANNEL”, “DIGITAL OUTPUT”, “LPCM (44.
18 ENGLISH NOTES: • Please use the included IEEE 1394 cable. When using a cable other than the included IEEE 1394 cable, please use a 4-pin IEEE 1394 cable with a length of 3.
19 ENGLISH A simple 1-cable connection (using a commercially available cable) with a device having an HDMI (High-Definition Multimedia Int erface) connector allows digital transfer of the digital images of DVD video and other sources, DVD video, and the multi-channel sound of DVD audio.
20 ENGLISH x x (10) DVI connections Connection with equipment that has a DVI (Digital Visual Interface)-D connector permits the transfer of digital images. ✽ When using display equipment that is not supported by the HDCP (content protection function), the image will not be output prop erly .
21 ENGLISH 5 PA RT NAMES AND FUNCTIONS (1) Front Panel See page 3. q Power ON/ST ANDBY button •P ress once to set to the standby mode. The indicator lights up in red. •P ress again to turn the power on. The indicator lights up in green. w Power indicator • This indicator lights when the power is on and when the power is in the standby mode.
22 ENGLISH (2) Rear Panel @3 Audio output connectors (5.1ch AUDIO OUT) • Connect using an audio cord. Connect a commercially available pin-plug cord. @4 Audio output connectors (2ch AUDIO OUT) • Connect using the included audio video cord. Multi-channel sound is down-mixed and output.
23 ENGLISH 6 REMOTE CONTROL UNIT 2 The DVD-3910 can be controlled from a distance using the included remote control unit (RC-972). (1) Inserting Batteries q Remove the remote control unit’ s rear cover . w Place two R6P/AA batteries in the battery compartment in the direction indicated by the marks.
24 ENGLISH (3) Names and Functions of Remote Control Unit Buttons SELECT HDMI/DVI OPEN/ SUPER AUDIO FORMAT NTSC/PAL CLOSE CD SETUP PROGRAM /DIRECT CLEAR CALL SEARCH MODE AUDIO SUBTITLE ANGLE PAGE MARK.
25 ENGLISH 7 LOADING DISCS 2 Set discs in the disc tray with the labeled (printed) side facing up. Inner disc guide (8 cm disc) Disc tray NOTE: • Do not move the DVD-3910 while a disc is playing. Doing so may scratch the disc. (1) Opening and Closing the Disc T ray q Tu rn on the power .
26 ENGLISH 2 3 In the stop mode, press the SETUP button. • The setup (default settings) screen appears. NOTE : For some menus, the initial values can be changed during playback. LANGUAGE SETUP Use this to set the language to be used when playing the disc.
27 ENGLISH LANGUAGE SETUP DIALOG SUBTITLE DISC MENUS OSD LANGUAGE ENGLISH FRENCH SP ANISH GERMAN JAP ANESE OTHERS OFF ENGLISH FRENCH SP ANISH GERMAN JAP ANESE OTHERS ENGLISH FRENCH SP ANISH GERMAN JAP.
28 ENGLISH RA TINGS RA TING LEVEL 0(LOCK ALL) 1 2 3 4 5 6 7 8(NO LIMIT) CHANGE OTHER SETUP PLA YER MODE CAPTIONS W ALL P APER DISPLA Y AUTO POWER MODE SLIDE SHOW AUDIO VIDEO OFF ON BLUE GRA Y BLACK PICTURE OFF ON OFF ON 5SEC (5~15SEC) AUDIO SETUP AUDIO CHANNEL DIGIT AL OUTPUT LPCM (44.
29 ENGLISH When “LANGUAGE SETUP” is selected 1 2 3 See page 26. Use the • and ª cursor buttons to select the desired setting, then press the ENTER button. DIALOG Use this to set the language of the sound output from the speakers. SUBTITLE Use this to set the language of the subtitles displayed on the TV .
30 ENGLISH 3 w When “SUBTITLE” is selected: OFF (Factory default) Select this if you do not want to display the subtitles. (For some discs it is not possible to turn off the subtitle display .) ENGLISH Select this when you want to play the DVD with the subtitles in English.
31 ENGLISH Language code list Code 6565 6566 6570 6577 6582 6583 6588 6590 6665 6669 6671 6672 6678 6679 6682 6765 6779 6783 6789 6865 6869 6890 6976 6978 6979 6983 6984 6985 7065 7073 7074 Code 7079 .
32 ENGLISH When “DIGIT AL INTERF ACE” is selected 1 2 See page 26. Use the • and ª cursor buttons to select the desired setting, then press the ENTER button. HDMI/DVI BLACK LEVEL Switches the digital RGB video level (data range) of the HDMI and the DVI-D terminals.
33 ENGLISH 3 w When “HDMI AUDIO SETUP” is selected: 2CH (Channel) (Factory default) The audio signals are output from the HDMI terminal with a down- mixed to 2 channel. MUL TI(NORMAL) The multi-channel audio signals are output from the HDMI terminal with a bit-stream.
34 ENGLISH 3 B When “DELA Y TIME” is selected: With 5.1-channel surround sound, ideally the distance between the listening position and all the speakers aside from the subwoofer should be the same. The delay time setting can be used to make the sound from the different speakers reach the listening position at the same time.
35 ENGLISH 3 e When “DENON LINK” is selected: OFF (Factory default) Digital audio signals are not output from the DENON LINK terminal. 2nd Set this when the amplifier to be connected by DENON LINK 2nd.
36 ENGLISH When “VIDEO SETUP” is selected S E LE C T H D M I/D V I O P EN/ SUPER A U D I O F OR M AT NTS C/PAL C LOS E CD S E T UP PROGR A M /D I REC T CL E A R CAL L SE A R CH M OD E A UD I O SUB.
37 ENGLISH 3 w When “TV TYPE” is selected: NTSC Select this when your TV’ s video format is NTSC. If NTSC is selected, output format is fixed to NTSC. PA L Select this when your TV’ s video format is P AL. If P AL is selected, output format is fixed to P AL.
38 ENGLISH When “AUDIO SETUP” is selected SE LE CT H D M I/D V I O P EN/ SUPER A UD I O F OR M AT NT S C/PAL C LOS E CD S ET UP PROGR A M /D I RE C T C LE A R CAL L S E A R CH M OD E A UD I O SUBT.
39 ENGLISH B When “MUL TI CHANNEL” is selected, use the • and ª cursor buttons to select the item to be set, then press the ENTER button. SPEAKER CONFIGURA TION Use this to select the types of the different speakers. CHANNEL LEVEL Use this to adjust the output level of the different speakers.
40 ENGLISH 3 B When “DELA Y TIME” is selected: With 5.1-channel surround sound, ideally the distance between the listening position and all the speakers aside from the subwoofer should be the same. The delay time setting can be used to make the sound from the different speakers reach the listening position at the same time.
41 ENGLISH 3 w When “DIGIT AL OUT” is selected: NORMAL (Factory default) When playing DVDs recorded in Dolby Digital or DTS, bitstream signals are output from the digital audio output terminals. When playing DVDs recorded in linear PCM or packed PCM, linear PCM signals are output.
42 ENGLISH 3 y When “COMPRESSION” is selected: OFF (Factory default) Select this for the standard range. ON Select this to achieve powerful sound even when the volume is low . This setting is suited for watching DVDs late at night with the volume low .
43 ENGLISH When “RA TINGS” is selected S EL E C T HD M I/D V I O P EN/ SUPER A U D I O F OR M AT NTS C/PAL C LOS E CD S E T UP PROGR A M /D I RE C T C LE A R CALL SE A RCH MOD E A UD I O SUBTITLE .
44 ENGLISH 3 Use the number buttons to input a 4-digit password, then press the ENTER button. ✽ The default password is “0000”. ✽ Do not forget the password.
45 ENGLISH When “OTHER SETUP” is selected S EL ECT H D M I/D VI O P EN/ SUPER A UD I O F OR M AT NT S C/PAL C LOSE CD SE T UP PROGR A M /D I RE C T C LE A R CALL S E A R CH M OD E A UDI O SUBTIT L.
46 ENGLISH ✽ To exit the setup mode Use the ª cursor button to select “EXIT SETUP”, then press the ENTER button. It is also possible to quit by pressing the SETUP button on the remote control unit.
47 ENGLISH NOTES: • An English caption decoder is required to display English captions. • DVDs with caption signals are indicated by the , , mark. English captions cannot be displayed when playing DVDs which do not contain caption signals. • The characters in which the captions are displayed (capital letters, small letters, italics, etc.
48 ENGLISH 4 Main unit PURE DIRECT SELECT Press the PURE DIRECT SELECT button on the main unit. The modes described below will appear on the display . NORMAL : All signals are output normally .
49 ENGLISH S E LE C T H D M I/D V I O P EN/ S UPER A U D I O F OR M AT NTS C/PAL C LOS E CD S E T UP PROGR A M /D I RE CT C LE A R CAL L SE A R CH MOD E A UD I O SUBTIT L E ANGLE PAGE MARKER R A NDOM .
50 ENGLISH 3 4 SHARPNESS (MID) (–6 to +6) (Factory default: 0) • This adjusts the sharpness of the image for the intermediate frequencies. SHARPNESS (HIGH) (–6 to +6) (Factory default: 0) • This adjusts the sharpness of the image for the high frequencies.
51 ENGLISH 6 Select the adjust point with cursor buttons ( 0 , 1 ), set the adjustment brightness level with cursor buttons ( • , ª ), and press the ENTER button. (If the PICTURE ADJUST button is pressed before pressing the enter button, an adjustment level is not stored) • The brightness level can be adjusted in range of 16 to 235.
52 ENGLISH STD(ST ANDARD) M1(MEMORY1) M2(MEMORY2) M3(MEMORY3) M4(MEMORY4) M5(MEMORY5) SET(PIC SETUP) 1(ADJUSTMENT 1) 2(ADJUSTMENT 2) 3(ADJUSTMENT 3) GAMMA CONTRAST BRIGHTNESS SHARPNESS(MID) SHARPNESS(HI) HUE CCS WHITE LEVEL CHROMA LEVEL CHROMA DELA Y DNR ENHANCER V ENHANCER H G0~G9 SETUP LEVEL H.
53 ENGLISH ON / STANDBY SUPER AUDIO CD SETUP SELECT FORMAT PURE DIRECT SELECT VIDEO MODE PUSH ENTER HDMI / DVI DVD AUDIO-VIDEO / SUPER AUDIO CD PLAYER DVD-3910 STILL / PAUSE PLAY STOP OPEN/ CLOSE DENON LINK AL 24 PLUS 12 3, 4 12 USING THE VIDEO SETUP 2 The video output setting of the HDMI and the DVI-D connectors can be changed.
54 ENGLISH 3 Tu rning the VIDEO MODE knob. • The modes described below will appear on the display . Select the item you wish to set and press the select knob to define it.
55 ENGLISH 4 When “TV TYPE” is selected: • The modes described below will appear on the display . Select the item you wish to set and press the VIDEO MODE knob to define it. MUL TI Select this when your TV is compatible with both the NTSC and P AL formats.
56 ENGLISH 4 Press the OPEN/CLOSE button. Main unit Remote control unit OPEN / CLOSE OPEN/ CLOSE 1 2 3 Press the OPEN/CLOSE button to open the disc tray .
57 ENGLISH Apple 6 7 Use the cursor buttons ( • , ª , 0 and 1 ) to select the desired item. • For some discs there is a second menu screen. If so, press the 9 button to display the next menu screen. (See the disc’ s jacket.) ✽ The cursor buttons ( • , ª , 0 and 1 ) do not work for video CDs.
58 ENGLISH ON / STANDBY SUPER AUDIO CD SETUP SELECT FORMAT PURE DIRECT SELECT VIDEO MODE PUSH ENTER HDMI / DVI DVD AUDIO-VIDEO / SUPER AUDIO CD PLAYER DVD-3910 STILL / PAUSE PLAY STOP OPEN/ CLOSE DENO.
59 ENGLISH (5) Skipping to the Beginning of Chapters or T racks Cueing using the SKIP buttons During playback, press one of the SKIP buttons on the main unit or the remote control unit. 8 : Reverse direction (PREVIOUS) 9 : Forward direction (NEXT) •A number of chapters or tracks equal to the number of times the button is pressed is skipped.
60 ENGLISH (8) Selecting the still image (only for DVD-audios) During playback, press the P AGE + or P AGE – button on the remote control unit. • For DVD audio discs with still images, the desired image can be selected. • On some discs the image cannot be selected due to the intentions of the discs’ producers.
61 ENGLISH 14 PLA YING REPEA TEDL Y 2 Use this function to play your favourite audio or video sections repeatedly . Playing Repeatedly (Repeat Playback) 1 In the play mode, press the REPEA T button. • The display on the TV screen switches each time the button is pressed, and the corresponding repeat play mode or normal playback mode is set.
62 ENGLISH Playing a Certain Section Repeatedly (A-B Repeat Playback) 1 2 During playback, press the A-B button. • This sets start point A. Press the A-B button again.
63 ENGLISH 15 PLA YING TRACKS IN THE DESIRED ORDER 2 Use this function with DVD-AUDIO discs, video CDs, Super audio CDs and music CDs to play the tracks in the desired order . 2 This function does not affect with DVD-VIDEO discs. 1 2 3 In the stop mode, press the PROGRAM/DIRECT button once.
64 ENGLISH 16 PLA YING TRACKS IN THE RANDOM ORDER 2 Use this function with video CDs, Super audio CDs and music CDs to play the tracks in random order . With DVD-AUDIO discs, random playback is performed within the selected group. 2 This function does not affect with DVD-VIDEO discs.
65 ENGLISH GROUP 01/02 GROUP ELAPSED TRACK 01 /10 0 : 00 : 01 AUDIO 1/1 : PPCM 5.1 ch/ 96 kHz/24 BIT GROUP REMAIN 0 : 57 : 59 TRACK ELAPSED 0 : 00 : 01 TRACK REMAIN 0 : 05 : 59 17 USING THE ON-SCREEN DISPLA Y 2 Use this function to display and change information on the disc (titles, chapters, time, etc.
66 ENGLISH NOTES: •W ith some discs it is not possible to change the audio language during playback. In such cases, select from the DVD menu. (See page 70.) • If the desired language is not set after pressing the • and ª cursor buttons several times, the disc does not include that language.
67 ENGLISH NOTES: • If the desired language is not set after pressing the • and ª cursor buttons several times, the disc does not include that language. • The subtitle language set with the default settings (see pages 29, 30.) is set when the power is turned on and when the disc i s replaced.
68 ENGLISH Switching the Angle (Multiple Angle Function) 2 With DVDs containing multiple angle signals, the angle can be switched during playback. 1 2 During playback, press the ANGLE button. • The current angle number is displayed. Use the • and ª cursor buttons to select the desired angle.
69 ENGLISH 19 USING THE MENUS 2 For DVDs containing multiple titles, the desired title can be selected and played from the top menu. 1 2 During playback, press the TOP MENU button. • The top menu appears. Use the cursor or number buttons to select the desired title.
70 ENGLISH 2 Some DVDs include special menus called DVD menus. For example, DVDs with complex contents may contain guide menus, and DVDs with multiple languages may contain audio and subtitle language menus. These menus are called “DVD menus”. Here we describe the general procedure for using DVD menus.
71 ENGLISH 20 MARKING SCENES YOU W ANT TO SEE AGAIN 2 Set marks at scenes you want to see again so that you can start playback from the marked position whenever you want. 1 2 During playback, press the MARKER button. • The marker screen appears. • Use the 0 and 1 cursor buttons to select the “ ” marks.
72 ENGLISH NOTES: • Zooming is not possible with some discs. • The zoom function may not work properly at some scenes. • Zooming is not possible at the top menu or the menu screen. •W hen the picture is enlarged, the picture quality may be decreased and the picture may be blurred.
73 ENGLISH 22 PLA YING MP3 ON / STANDBY SUPER AUDIO CD SETUP SELECT FORMAT PURE DIRECT SELECT VIDEO MODE PUSH ENTER HDMI / DVI DVD AUDIO-VIDEO / SUPER AUDIO CD PLAYER DVD-3910 STILL / PAUSE PLAY STOP .
74 ENGLISH FO L D ER1 FO L D ER2 FO L D ER3 FO L D ER4 FO L D ER5 DIS C IN FO R M A TIO N 0 •• 1 MP3 _ 0 1 2 MP3 _ 0 2 3 MP3 _ 0 3 4 MP3 _ 0 4 5 MP3 _ 0 5 ROO T PLAY M O D E FO L D ER SI NG LE ELA.
75 ENGLISH 23 PLA YING WMA 2 Listening to WMA (Windows Media Audio) CD-R/CD-RW • This unit can play CD-R/RW music files that have been recorded in the WMA (Windows Media Audio)* audio compression format.
76 ENGLISH 24 PLA YING STILL PICTURE FILES (JPEG FORMA T) 2 JPEG files stored on Kodak picture CDs, Fujicolor CDs, CD-Rs and CD-RWs can be played as a slide show and enjoyed on the DVD-3910. Playing still picture 1 Load the Kodak picture CD into the DVD-3910.
77 ENGLISH DIS C IN FO RMA T I ON 0 •• 1 A 2 B 3 C 4 D 5 E JPEG 1 JPEG 2 JPEG 3 JPEG 4 JPEG 5 ROO T PLAY M O D E FO L D ER SI NG LE ELA PSE D: --:-- SE L E CT : DE CISIO N:E N T E R B U T T O N 2 Use the • and ª cursor buttons to select the folder containing the file(s) you want to play , then press the ENTER button.
78 ENGLISH Special play modes for WMA and MP3 and JPEG files Use the 0 and 1 cursor buttons to select the play mode, the • and ª cursor buttons to select the special play mode.
79 ENGLISH Check again before assuming the player is malfunctioning 25 TROUBLESHOOTING 2 Are all the connections correct ? 2 Are you following the instructions in the manual ? 2 Are the amplifier and speakers operating properly ? If the DVD-3910 does not seem to be functioning properly , check the table below .
80 ENGLISH Symptom Page Check An image is not projected with an HDMI/DVI connection. 19, 20 19, 20 53 19, 20 47, 48 • Check the HDMI/DVI connection.(Check the status of the HDMI/DVI-related indicators.) • Check whether the connected monitor equipment or other equipment supports HDCP .
81 ENGLISH 26 MAIN SPECIFICA TIONS Signal system: NTSC/P AL Applicable discs: (1) DVD-Audio/DVD-Video discs 1-layer 12 cm single-sided discs, 2-layer 12 cm single-sided discs, 2-layer 12 cm double-sid.
Printed in China 511 4194 001 TOKYO, JAP AN www .denon.com.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Denon DVD-3910 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Denon DVD-3910 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Denon DVD-3910, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Denon DVD-3910 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Denon DVD-3910, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Denon DVD-3910.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Denon DVD-3910. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Denon DVD-3910 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
