Manuel d'utilisation / d'entretien du produit CP7970GRF du fabricant Cisco Systems
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GPickUp Answer a call that is r inging in another group or on another line iDivert Send or redirect a call to a vo ice message syste m Join Join together existi ng calls to create a conference Links V.
Cisco Unified IP Phone 7970 Series for Ci sco Unifie d Communications Mana ger 7.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7.
iv OL-15895-01 Using Mute 23 Switching Betwe en Multiple Call s 23 Switching an In-Progre ss Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message .
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 v Managing Business Calls Using a Single Phone Number 44 Using a Handset, Headset, a nd Speakerphone 47 Using a Handse.
vi OL-15895-01 Understanding Additiona l Configuration Options 74 Troubleshootin g Your Phone 76 General Troubleshooting 76 Viewing Phone Admin istration Data 77 Using the Quality Reporting Tool 77 Ci.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
2 OL-15895-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 3 Depending on the quality of these devices and their proximity to other device s such as mobile phones or two-way radios, some audio noise may still occur .
4 OL-15895-01 Connecting Your Phone Y our system administrator will lik ely connect your new Cisco Unified IP Phone to the corporate IP telephony network.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 5 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
6 OL-15895-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 7 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Phone is a full -f eature telephone that provides voice.
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Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 7.0 9 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable button.
10 OL-15895-01 Understanding Lines and Calls T o avoid confusi on about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y ou r phone can support up to eigh t lines.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 11 Understanding Line and Call Icons Y our phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line.
12 OL-15895-01 Understanding Touchscreen Features This is what your main touchscr een might look l ike with active calls and several feature menus open.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 13 Choosing Touchscreen Items There are three wa ys to choose items on your phone’ s touchscreen. Cleaning and Mainta ining the Touchscreen Y ou ca n use the Display button to disable and enable the touchscreen.
14 OL-15895-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help system. Help topics appear on the touchscreen. If you want to.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 15 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone.
16 OL-15895-01 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signalin g protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary depending on the protoco l.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 17 Basic Call Handling Y ou can p erform basic call-handling tasks using a rang e of features and services. Feature availa bility can vary; see your system admi nistrator for more information.
18 OL-15895-01 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call mi ght be monitored or recorded.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 19 Make a priority (precedence) call (SC CP phones only) Enter the MLPP access number , then enter a phone number . Prioritizing Critical Calls, page 42 Dial from a Personal Address Book (P AB) entry 1.
20 OL-15895-01 Answering a Call Y ou can answer a call by lifting the handset, or y ou can use other options if they are available on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 21 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, simply hang up.
22 OL-15895-01 Using Hold and Resume Y ou ca n hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the c orrespond ing line button fl ashes green . If the Hold Reversion feature is enabled for your phone, a ca ll that you put on hold reverts back to ringing after a certain period of time.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 23 • If you receive an alert for an incoming call and a re verting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
24 OL-15895-01 Switching an In-Progress Call to Another Phone Y ou ca n switch in-progress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 25 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up.
26 OL-15895-01 Sending a Call to a Voice Message System Y ou ca n use iDivert to send an active, ringing, or on-ho ld call to your voi ce message system. Depending on the type of call and your phone configuration, you can also use iDivert to se nd the call to another party's voice message system.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 27 Y ou ca n access Call Forward All on your phone or from your User Options web pag es; conditional call forwarding features are acce ssible only fr om your User Options web pages.
28 OL-15895-01 Using Do Not Disturb Y ou can use the Do Not Disturb (DND) feature to turn off onl y the ringer on your phone or to turn off all audible and visual notifications of incoming calls.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 29 • Conference—Allows you to create a sta ndard (ad hoc ) conference by call ing each participant. Use the Confrn softke y or the Conference button. Conference is available on most pho nes.
30 OL-15895-01 Using Join Join allows you to combine two or more existing calls to create a c onference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Join to complete the action.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 31 Using cBarge Y ou ca n create a conference b y using cBarge to add yo urself to a call on a shared l ine. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number .
32 OL-15895-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can p lace an intercom call to a target phon e th at auto-answers the call in speakerphone mode with mute activated.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 33 • Y ou ca nnot place an intercom call on hold. Note If you log into your desk phone ev ery day usin g your Extension Mobility profile, make sure that your system administrator configures yo ur Extension Mobility profile to include the intercom feature.
34 OL-15895-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a cowo rker’ s phone by redirecting th e call to your phone. Y ou might use Call PickUp if you share call-handlin g tasks with coworkers.
36 OL-15895-01 • Depending on how your ph one is configured, you mi ght receive an audio an d/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to De termi ne a Line State, page 40 .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 37 • Y our system administrator ca n assign Directed Call Park buttons to a vailable line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module.
38 OL-15895-01 Sharing Call Informat ion and Barging Phones that share a li ne each display info rmation abou t calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 39 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yoursel f to a call on a shared line. Tips • When you barge a call, other parties hear a beep tone announcing your presence.
40 OL-15895-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 41 Tips • Y our phone might play an audible indicator to alert you when a ca ll is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).
42 OL-15895-01 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, ask y our system administrato r .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 43 • Preemption is the process of ending an existing, lower priority call wh ile accepting a higher priority call that is sent to your phone .
44 OL-15895-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a C isco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web-based settings.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 45 Tips • When calling Mobile V oice Access, you must enter the number you are calling and your PIN if any of the foll owi ng are true: – The number you are calling from i s not one of your remote dest inations.
46 OL-15895-01 – The number is not accurately matched in the Cisco Un ified Co mmunicati ons Manager database; for examp le, if your number is 510-666-99 99, but it is listed as 666-9999 i n the database, or your number is 40 8-999-6666, b ut it is en tered as 1-4 08-999-6666 in the database.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 47 Using a Handset, Headset, and Speakerphone Y ou ca n use your phone with these audio device s: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device i s in use.
48 OL-15895-01 Using Wideband with your Headset If you use a headset that supports wideb and, you might experience improved audio sen sitivity if you enable the wideband setting on your phone (th is setting is disabled by default). T o access the setting, choose > User Prefe rences > Audio Preferences > Wideband Headset .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 49 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system administrator configur es Au toAnswer to use either th e sp eakerphone or a headset.
50 OL-15895-01 Changing Phone Settings Y ou ca n personalize your Cisco Unified IP Phone by adjusting the ring tone, background ima ge, and other settings. Customizing Rings and Message Indicators Y ou can customize h ow your phone indicates an in coming call and a new voice mail message.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 51 Customizing the Touchscreen Y ou ca n adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness .
52 OL-15895-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o ac ce ss both features, use the Directories button . Using Call Logs Y our phone maintains records of your missed, placed, and received calls.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 53 Tips • (SCCP and SIP phones) Y our phone might be set up fo r international call logging, w hich is indicated by a “+” symbol on the call log s, redial , or call directory entries.
54 OL-15895-01 – The first logged entry is the name/number of the last completed ca ll of a multiparty call received on your phone. – The second logged entry is the name/number o f the first completed call of a multip arty call received on your phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 55 Tip Use the numbers on your keypad to enter characte rs on your phone screen.
56 OL-15895-01 Dial from P AB entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) 4. Enter the participant’ s phone number . 5. Highlight the number that you want to dial and press OK .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 57 Tips • Y our system administra tor can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time.
58 OL-15895-01 Accessing Voice Messages T o access voi ce messages, press the Messages button . Note Y our company determines the voic e me ssage service t hat your phone syste m uses. For the most accurate and detailed informatio n, refer to the documentation that came with your v oice message system.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 59 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that ca n share information with other network devices in your company , including your personal co mputer .
60 OL-15895-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 61 Delete a P AB entry 1. Search for a P AB entry . 2. Select one or more entries. 3. Click Delete Selected . Assign a line button for P A B Note Before you can assign a line button for P AB, your system administrator must configure the phone to display services.
62 OL-15895-01 Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Fast Dial Note Before you can assign a line bu tton for Fast Dial, your system administrator must configure the ph one to d isplay services.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 63 Tips • Y ou ca n create up to 500 Fast Dial an d P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fast Dial entries are label ed “raw” in the User Options web pages a nd do not display a configurable text la bel.
64 OL-15895-01 Note For help using speed-dial features, see Speed Dialing, page 34 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 65 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings).
66 OL-15895-01 Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 67 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Tip Y our PIN and password allow you to access different features and service s.
68 OL-15895-01 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 69 Change the audible voice message in dicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs .
70 OL-15895-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile a nd other phones that you want to use to make and receive calls using the same director y numbers as you r desk phone. These phones are called remote destinations .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 71 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone.
72 OL-15895-01 Using Cisco WebDialer Cisco W ebDialer allows you to make ca lls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to...
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 73 Log out of W ebDialer Click the logout icon in the Make Call or Hang Up page.
74 OL-15895-01 Understanding Additional Configuration Options Y our system administrator can configure your p hone to use specific softkey and button templates along with special services and fea tures, if appropr iate.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 75 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone.
76 OL-15895-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 77 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your ph one for troubleshooting purposes.
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Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 79 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period.
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Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 81 Index A Abbreviated Dialing 34, 63 access li sts creating 70 setting up 70 Address Book Synchronization Tool 63 an.
82 OL-15895-01 maximum per line 10 multiple parties o n 28 multiple , switch ing betw een 23 muting 23 parking 36 placing 17, 18 prevent barging of 39 prioritizing 42 redirecting while ringing 35 repo.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 83 Extension Mobility 44 F FAC 19, 76 Fast Dials configuring from web page 62 using on phone 55 feature buttons direc.
84 OL-15895-01 L language (locale) settings 67 line buttons 9 lines and call forwarding 26, 67 and call states 11 and using BLF 40 buttons for 9 description of 10 icons for 11 number of calls supporte.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 85 P PAB using from web page 60 using on phone 55 password, changing 67 Personal Address Book, see PAB Personal Direc.
86 OL-15895-01 softkey buttons description of 10 labels for 12 speakerphone answering ca lls with 20 button for 10 hanging up with 21 placing calls with 17 using 47 speed dial buttons for 9 configurin.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 7.0 87 WebDialer 72 whisper 11 wideband headset 48.
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Americas Headquarters Cisco Systems, Inc. San Jose , CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Neth erlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are l isted on the Cisco W ebsite at www .
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems CP7970GRF c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems CP7970GRF - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems CP7970GRF, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems CP7970GRF va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems CP7970GRF, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems CP7970GRF.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems CP7970GRF. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems CP7970GRF ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
