Manuel d'utilisation / d'entretien du produit CP7962G du fabricant Cisco Systems
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GPickUp Answer a call that is ringin g in another group or on another l ine iDivert Send or redirect a call to a voice messaging sys tem Join Join together exis ting calls to create a conference Links.
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Acce.
iv OL-19613-01 Switching Betwe en Multiple Call s 23 Switching an In-Progre ss Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forw.
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using a Handset, Headset, a nd Speakerphone 49 Using a Handset 49 Using a Headset 4.
vi OL-19613-01 Understanding Additiona l Configuration Options 74 Troubleshootin g Your Phone 76 General Troubleshooting 76 Viewing Phone Admin istration Data 77 Using the Quality Reporting Tool 77 Ci.
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone.
2 OL-19613-01 Finding Additional Information Y ou can access the most current Cisco Unified IP P hone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/ tsd_products_support_series_home.html Y ou can access the C isco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using External Devices The following information applies when you u.
4 OL-19613-01 Connecting Your Phone Y our system a dministrator will likely connect your new Cisco Un ified IP Phone to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Adjusting the Footstand T o change the angle of the pho ne base, adjust the footstand while pressing the footsta nd button.
6 OL-19613-01 Cisco recommends the use of good qua lity external devices, for example, he adsets that are screened against unwanted radio frequency (RF) and audio freq uency (AF) signals.
An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) An Overview of Your Phone The Cisco Unified IP Phone 796.
8 OL-19613-01 Cisco Unified IP Phone 7942G 187004 4 5 6 7 9 10 11 12 13 14 15 16 13 8 2.
An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Item Description For more information, see.
10 OL-19613-01 Understanding Lines and Calls T o avoid confusion abou t lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding Line and Call Icons Y our phone displays icons to help you determine the call and line sta te.
12 OL-19613-01 Understanding Phone Screen Features This is what your main phone screen might look lik e with acti ve calls and several feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures.
An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help sy stem.
14 OL-19613-01 Understanding Feature Availability Depending on your phone system configuration, feat ures included in this Ph one Guide might not be available to you or might work differently on your phone. Contact your support desk or sy stem administrator for information about feature operation or availability .
An Overview of Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Understanding SIP vs. SCCP Y our phone can be configured to work with one of two si gnaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ).
16 OL-19613-01 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and serv ic es. Feature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
18 OL-19613-01 Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number , then enter the phone number . Prioritizing Critical Calls, page 44 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Place a call using Fast Dial Note Befor e using this option, your system administrator must configure this feature and assign a service URL to th e line b utton.
20 OL-19613-01 Answering a Call Y ou can answer a call by li fting the handset, or you can use other options if they are available on your phone. If you want to... Then.. . For more information, see... Answer with a wired headset Press , if unlit. Or , if is already lit, press Answer or (flashing).
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information.
22 OL-19613-01 Using Hold and Resume Y ou can hold and resume calls. W hen you put a call on hold, the H old icon app ears on the right in the call information area and the correspondi ng line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • The duration between Hold Reversion alerts is determined by your system administrator . Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you.
24 OL-19613-01 Switching an In-Progress Call to Another Phone Y ou can switch in-prog ress calls between the desktop phone and your mobile phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer the call.
26 OL-19613-01 Sending a Call to a Voice Message System Y ou can use iD ivert to send an active, ringing, or on- hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to se nd the call to another party's voice message system.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary .
28 OL-19613-01 When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. DND interaction with other types of calls incl udes: • DND does not affect intercom calls or non-intercom priority calls.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Making Conference Calls Y our Cisco Unified IP Phone allows you to talk si multaneously with multiple parties in a conference call.
30 OL-19613-01 Using Join Join allows you to combine two or more existing calls to create a conference in whic h you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then p ress Join to complete the action.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using cBarge Y ou can crea te a conference by using c Barge to add yourself to a call on a shared line.
32 OL-19613-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom cal l to a target phone that auto-answers the call in speakerphone mode with mute activated.
Basic Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) • Y ou cannot place an intercom call on hold.
34 OL-19613-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone.
36 OL-19613-01 Tips • If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). • If you press GPickUp or Group PickUp and enter a line number , your phone picks up the ringing call on that particular line (if av ailable).
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Storing and Retrieving Parked Calls Y ou can park a call wh.
38 OL-19613-01 • Y our system administrator can assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module).
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Sharing Call Information and Barging Phones that share a line each display i nformation about calls that are placed and received on the shared line.
40 OL-19613-01 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yoursel f to a call on a shared line. Tips • When you barge a call, other parties mi ght hear a beep tone announcing your presence.
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Preventing Others from Viewin g or Barging a Shared-Line Ca.
42 OL-19613-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view th e state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring .
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls.
44 OL-19613-01 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, ask your system administrato r .
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
46 OL-19613-01 Using Cisco Extension Mobility Cisco Extens ion Mobility (EM) allows y ou to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features, established services, and web-based settings.
Advanced Call Ha ndling Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • When calling Mobile V oice Access, you must ente r the number you are calling and your PIN if any of the following is true: – The number you are calling from is no t one of your remote destinations.
48 OL-19613-01 – The number is not accurately matched in the Cisco Unified Communications Mana ger database; for example, if your number is 510- 66 6-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered a s 1-408-999-6666 in the database.
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using a Handset, Headset, and Speakerphone Y ou can use your phone with these audio devices: a handset, headset, or speakerphone.
50 OL-19613-01 Using a Wirel ess Head set Refer to the wireless headset documentation for info rmation about usin g the wi reless headset’ s remote features. Also , check with your system adminis trator to be sure your phone is enabled to use a wireless headset with the wireless headset re mote hookswitch control feature.
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings.
52 OL-19613-01 Changing Phone Settings Y ou can customize your Cisco Unified IP Ph one by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates an in coming call and a new voice mail message.
Changing Phone Se ttings Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Customizing the Phone Screen Y ou can adjust the charac teri stics of your phone screen. If you want to... Then.
54 OL-19613-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Call logs contain records of your missed, pla ced, and received calls.
Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Dial from a call log (while not on another call) 1. Choose > Missed Calls , Placed Calls , or Received Calls .
56 OL-19613-01 Tips • (SCCP and SIP phones) Y our phone might be set up fo r international call logging, w hich is indicated by a “+” symbol on the call log s, redial , or call directory entries. See your system administrator for more information.
Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to mo ve between input fields.
58 OL-19613-01 Dial from a P A B entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) Delete a P AB entry 1. Search for a listing. 2. Highlight the listing and press Select .
Using Call Logs and Directories Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Tips • Y our system administra tor can provide you with the user ID and PIN tha t you need to log in to Personal Directory .
60 OL-19613-01 Accessing Voice Messages T o access voice messages , use the Messages button Note Y our company determines the voic e messag e service that your phone system u ses. For the mo st accurate and detailed information, refer to th e documentation that ca me with your voice message system.
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer .
62 OL-19613-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in.
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages.
64 OL-19613-01 Tips • Y ou can create up to 5 00 Fast Dial and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fa st Dial entries are labeled “raw” in the User Options web pages a nd do not display a co nfigurable text label.
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Setting Up Speed Dials on the Web Depending on co.
66 OL-19613-01 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings). Y ou must first subscr ibe to a phone service before a ccessing it on your phone.
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s.
68 OL-19613-01 Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility o r Personal Directory on your p hone. Use your password to log in to your User Options web pages and Cisco W e bDialer on your personal computer .
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Change the audible voice message indica tor setting per line 1. Choose User Options > Device . 2.
70 OL-19613-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, y ou must add your mobile phone and other phones that you want to use to make and receive calls using the same di rectory numbers as your desk phone.
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Add a new remote destination 1. Choose User Options > Mobi lity Settings > Remote Destinations .
72 OL-19613-01 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on yo ur Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to...
Using the U ser Options Web Pages Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Log out of W ebDialer Click the logout icon in the Make Cal l or Hang Up page. Set up, view , or change W ebDia ler preferences Access the Make Call page.
74 OL-19613-01 Understanding Additional Configuration Options Y our system a dministrator can configure your phone to use specific button and softkey templates along with special services and fea tures, if appropr iate.
Understanding Additional Configu ration Options Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) W ork with (or work as) an administ.
76 OL-19613-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator .
T roubleshooting Y our Phone Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes.
78 OL-19613-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms app licable to your hardware warran ty and var ious services that you can use during the wa rranty period. Y our formal W arranty Statement, including the w arranties and license agreements applicab le to Cisco software, is av ailable on Cisco.
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) Index A Abbreviated Dialing 65 Abbreviated Dialing (Off-hook) 35 Address Book Synch.
80 OL-19613-01 multiple , switch ing betw een 23 muting 23 parking 37 placing 16 prioritizing 44 redirecting while ringing 35 reporting problems with 77 secure 43 storing and retrieving 37 transferrin.
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) log in 46 log out 46 extension numbers, viewing 12 F FAC 18 Fast Dial service diali.
82 OL-19613-01 description of 10 L language (locale) settings 67 line buttons, identifying 9 lines and call forwarding 68 and call states 11 description of 10 icons 11 ring patterns for 68 text label .
Cisco Unified IP Phone 7962 G and 7942G Phone Guide for Cisc o Unified Communications Manager 7.1(2) (SCCP and S IP) phone lines buttons for 9 description of 10 viewing 12 phone screen adjusting contr.
84 OL-19613-01 answering ca lls with 20 button, identifying 10 hanging up with 21 mode 49 speed dial 34 buttons, identifying 9 configuring 65 labels 12, 65 using 17 status data, locating 76 status lin.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems CP7962G c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems CP7962G - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems CP7962G, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems CP7962G va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems CP7962G, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems CP7962G.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems CP7962G. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems CP7962G ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
