Manuel d'utilisation / d'entretien du produit 7970 du fabricant Cisco Systems
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Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970 S eries Phone Guide f or Cisco Unified Communications Manager 6.
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GPickUp Answer a call ri nging in another group iDivert Send or redirect a call to a voice message system Join (SCCP only) Join together existing calls to create a conference Links V iew related Help .
Cisco Unified IP Phone 7970 Series for Ci sco Unifie d Communications Mana ger 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7.
iv OL-14682-01 Using Mute 21 Switching Betwe en Multiple Call s 21 Switching an In-Progre ss Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message .
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Manage r 6.1 v Managing Business Calls Using a Single Phone Number 41 Using a Handset, Headset, a nd Speakerphone 44 Obtaining a He.
vi OL-14682-01 Viewing Phone Admin istration Data 70 Using the Quality Reporting Tool 70 Cisco One-Year Limited Hardware Warranty Terms 71 Index 73.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone.
2 OL-14682-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld W ide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod ucts_user_guide_list.html Y ou can access the Cisco website at this URL: http://www.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 3 • Route the external devi ce cables away from the source of the RF or AF signals. • Use shielded cables for the external de vice, or use cables with a better shield and connector .
4 OL-14682-01 Connecting Your Phone Y our system administrator will likely connect your new C isco Unified IP Phone to the corporate IP telephony network.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 5 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
6 OL-14682-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS might be used either for a new phone or to replace an existing phone.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 7 An Overview of Your Phone Y our 7970 Series Cisco Unified IP Phone is a full-fea ture telephone that prov ides v oic.
8 OL-14682-01 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lin es (line buttons.
Cisco Unified IP Phone 7970 Series for Cisco Unifie d Communications Mana ger 6.1 9 Understanding Lines vs. Calls T o avoid confusi on about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you.
10 OL-14682-01 Understanding Line and Call Icons Y our phone displays icons to help you determine th e line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line Y ou are dialing a number or an outgoing call is ringing.
1 Primary phone line Displays the phone number (directory number) for your primary phone line. 2 Programmable button indicators Programmable buttons can serve as phone line buttons, in tercom line buttons, speed-dial buttons, phone servi ce buttons, or phone feature buttons.
12 OL-14682-01 Choosing Touchscreen Items There are thre e ways to choose items on y our phone’ s touchscreen. T o choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with you r fingertip. Use only your fingertip to press the to uchscreen, as using any other objects could damage the display .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 13 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu.
14 OL-14682-01 Understanding Feature Availability Depending on your phone system configuration, feat ures included in this Ph one Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 15 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ).
16 OL-14682-01 Basic Call Handling Y ou can perfo rm basic call-handling tasks using a rang e of features and servic es. Feature availa bility can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your C isco Unified IP Phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 17 • If parties on a call hear a beep tone, the call might be monitored or recorded .
18 OL-14682-01 Answering a Call Y ou can answer a call by lifting the handset, or you ca n use other options if they are available on your phone. Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 19 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, simply hang up.
20 OL-14682-01 Using Hold and Resume Y ou ca n hold and resume calls. When you put a call on hol d, the Hold icon appears next to the caller ID and the correspon ding line button flashes green . If the Hold Reversion feature is enabled for your phone, a call that y ou put on hold reverts back to ringing after a certain period of time.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 21 • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
22 OL-14682-01 Switching an In-Progress Call to Another Phone Y ou can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 23 Transferring Calls T ransfer redirects a connected call. The target i s the number to which you want to transfer th e call. If you want to... Then... T ransfer a call without talking to the transfer recipient 1.
24 OL-14682-01 Sending a Call to a Voice Message System Y ou ca n use iDivert to send an active, ringing, or on-hol d call to your voice messag e system. Depending on the type of call and your phone configuration, yo u can also use iDivert to send the call to another party's voice message system.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 25 Y ou ca n access Call Forward All on your phone; other call forwa rding features are accessible only on your User Options web pages. Y our system admini strator determines which call forwarding features are available to you.
26 OL-14682-01 Y our intercom lines still ring when DND is acti ve. If you want to... Then... T urn on D ND Press DND or Do Not Disturb . “Do Not Disturb is active” displays on the phone, the DND lights, and the ring tone is turned of f. T urn off DND Press DND or Do Not Disturb .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 27 Using Conference Conference allows you to call each particip ant. Con ference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conferenc e .
28 OL-14682-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to crea te a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 29 Using cBarge Y ou ca n create a conference b y using cBarge to add yo urself to a call on a shared l ine. If you want to... Then... Create a conference by barging a call on a shared line Press the line button for the shared line.
30 OL-14682-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants a nd remove participants. V iew a list of conference participants Press ConfList or Conference List . Participants are listed in the order in which they join the conference with the most recent additions at the top.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 31 • Y ou ca nnot place an intercom call on hold. Note If you log into your desk phone every da y usin g your Extension Mobility profile, make sure that your system administrator configures y our Extension Mobility profile to include the intercom feature.
32 OL-14682-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 33 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handlin g with coworkers.
34 OL-14682-01 • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority . • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 35 • Y our system administrator ca n assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module.
36 OL-14682-01 Sharing Call Info rmation and Barg ing Phones that share a line each disp lay information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 37 Using Barge Features The table below describes how to us e barge features (cBarge or Barge) to add yoursel f to a call on a shared line. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon next to a red lin e button .
38 OL-14682-01 Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared line as usual. • The Privacy feature applies to all sha red lines on your phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 39 • Encrypted call —The phone is receiving and transmitting encrypted aud io (your conversation) within the Cisco IP network. En crypted calls are also authentica ted.
40 OL-14682-01 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lo wer priority call wh ile accepting a higher priority call that is sent to your phone . If you.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 41 Using Cisco Extension Mobility Cisco Extension Mobility (EM ) allows you to temporarily configure a Cisco Unified IP Phone as your own.
42 OL-14682-01 Put a call that has been picked up on a smartphone on hold 1. Press the Enterprise Hold (name may vary) softkey on the smartphone. The other party is placed on hold. 2. On your smartphone, press the Resume (name may vary) softkey on the smartphone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 43 Tips • When calling Mobile V oice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true: – The number you are calling from is no t one of your remote destinations.
44 OL-14682-01 Using a Handset, Headset, and Speakerphone Y ou ca n use your phone with a handset, headset, o r speakerphone. If you want to... Then...
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 45 Obtaining a Headset Y our phon e supports four - or six-wire headset jacks.
46 OL-14682-01 Changing Phone Settings Y ou ca n personalize your Cisco Unified IP Phone by adjusting the ring tone, background ima ge, and other settings. Customizing Rings and Message Indicators Y ou can customize h ow your phone indicates an in coming call and a new voice mail message.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 47 Customizing the Touchscreen Y ou ca n adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness .
48 OL-14682-01 Using Call Logs and Directories This section describes how you can use call logs and directories. T o ac ce ss both features, use the Directories button . Using Call Logs Y our phone maintains call logs. Call logs contain records of your missed, placed, and received calls.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 49 Tip (SCCP phones only) T o view the complete call record of a multiparty c a ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details .
50 OL-14682-01 • The second logged entry is the name/number o f the first completed call of a multiparty cal l received on yo ur phone. Directory Dialing Depending on configuration, your phone can prov ide corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can access on your phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 51 Tip Use the numbers on your keypad to enter characters on your phone screen.
52 OL-14682-01 Add a new P A B entry 1. Access Personal Dir ectory , then choose Personal Address Book . 2. Access the Search page by choosing Submit . (Y ou do not need to input search information first.) 3. Press New . 4. Use your phone keypad to enter a name a nd email information.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 53 Tips • Y our system administra tor can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time.
54 OL-14682-01 Accessing Voice Messages T o access voice messages, press the Messages button . Note Y our company determines the voic e me ssage service t hat your phone syste m uses. For the mo st accurate and detailed information, refer to th e documentation that ca me with your voice message system.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 55 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that ca n share information with other network devices in your comp any , including your personal co mputer .
56 OL-14682-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 57 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in..
58 OL-14682-01 Using the Address Book Synchronization Tool Y ou ca n use the Address Book Synchronization T ool (T ABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your P AB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 59 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings).
60 OL-14682-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Setti ngs . 2. In the Brow ser Passwo rd area, enter information.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 61 Tip Y our PIN and password allow you to access different features and service s. For example, use your PIN to log in to Cisco Extension Mobility or Personal Di rectory on your p hone.
62 OL-14682-01 Change the audible voice message indica tor setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than on e directory number (line) assigned to your phone, choose a line from the Line drop-down menu.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 63 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Co nnect, you must add yo ur cellul ar and other phones that you want to use to make and receive calls using the same direct ory numbers as your d esk phone.
64 OL-14682-01 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Select the device from th e Name drop-down list box. 3. Click Remote Destinations . 4. Click Add New . 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 65 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on your Ci sco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system ad ministrator must configure this feature for you.
66 OL-14682-01 Log out of W ebDialer C lick the logout icon in the Make Call or Hang Up page. Set up, view , or change W ebDialer preferences Access the Preferenc es page. The Preferences page appears the first time that you use W ebDialer (after you click the number that you want to dial).
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 67 Understanding Additional Configuration Options Y our system administrator can configure your phone to use specific softkey and button templates along with special services and fea tures, if appropr iate.
68 OL-14682-01 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 69 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone.
70 OL-14682-01 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administra tion data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 71 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and vari ous services tha t you can use during the warranty period.
72 OL-14682-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 73 Index A Abbreviated Dialing 32, 58 Address Book Synchronization Tool 58 answering calls 18 ASCII label field suppo.
74 OL-14682-01 muting 21 parking 34 placing 16, 17 prevent barging of 37 prioritizing 39 redirecting while ringing 33 reporting problems with 70 secure 38 storing and retrieving 34 transferring 23 usi.
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 75 F FAC 18, 69 Fast Dials configuring from web page 57 using on phone 51 feature buttons directories 8 display of 13.
76 OL-14682-01 lines and call forwarding 24, 61 and call states 10 and using BLF 38 buttons for 8 description of 9 icons for 10 number of calls supported on 9, 67 ring patterns for 61 ring tone s for .
Cisco Unified IP Phone 7970 Series for Ci sco Un ified Communications Mana ger 6.1 77 placing calls, options for 16, 17 pre-dial 16 prioritizing calls 39 privacy and shared lines 35 using 37 programma.
78 OL-14682-01 T tabs, on touchscreen 10 TABSynch 58 TAPS 6 Tool for Auto-Registered Phones Support 6 touchscreen adjusting contrast 47 changing language 47 cleaning 12 disabling/enabling 12 features .
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The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-40 00 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headqu arters Cisco Sy stems, Inc.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems 7970 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems 7970 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems 7970, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems 7970 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems 7970, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems 7970.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems 7970. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems 7970 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
