Manuel d'utilisation / d'entretien du produit 7960G du fabricant Cisco Systems
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7960G and 7940G f or Cisco Unif ied CallManager 5.
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Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are regi stered trademarks of Cisco Systems, Inc.
Phone Screen Icons Call State Incoming call Off-hook On-hook Selected De vice Handset in use Headset in use Speakerphone in use Other Features Speed Dial Message waiting Phone service URL assigned But.
Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) v Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 A.
vi OL-8134-01 Making Conference Ca lls 27 Do Not Disturb 28 Advanced Ca ll Handling 29 Speed Dialing 29 Using Caller ID Blocking 30 Blocking Anonymous Calls 30 Using Auto-Complete Number 30 Using Call.
Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) vii Understanding Additiona l Configuration Options 43 Troubleshooting You r Phone 44 Viewing Phone Admin istration Da .
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Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone.
2 OL-8133-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.
Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 3 V aroitus TÄRKEITÄ TURVALLISUUSOHJEIT A Tämä varoitusmerkki merk itsee vaaraa.
4 OL-8133-01 Avvertenza IMPORT ANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone.
Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 5 Va r n i n g ! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara.
6 OL-8133-01 Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma sit uação em que há risco de lesõe s corporais.
Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 7 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare.
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Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 9 War n in g Read the installation instructions be fore you connect the sy stem to its power source. War n in g Ultimate disposal of this product should be handled according to all national laws and regulations.
10 OL-8133-01 War n in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 con nectors.
Getting Started Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 11 Using External Devices The following information applies when you use exte rnal devices with the Cis.
12 OL-8134-01 Connecting Your Phone Y our system administrator w ill likely connect y our new Cisco Unified IP Phone to the corporate IP telephony network.
Connecting Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 13 Adjusting the Footstand T o change the angle that the ph one base, adjust the footsta nd while pressing the footstand button.
14 OL-8134-01 The primary reason that a particular headset woul d be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party o r by both the remote party and you, the Cisco Unified IP Phone user .
An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 15 An Overview of Your Phone Y our Cisco Unified IP Phone 7960G or 7940G is a full-feature t.
16 OL-8134-01 Figur e 2 Cisco Unified IP Phone I 7940 G Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice message. Accessing V oice Messages, page 38 2 Phone screen Shows phone screen feat ures.
An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 17 8 Settings button Opens/closes the Settings menu.
18 OL-8134-01 Understanding Phone Screen Features This is what your main phone screen mi ght look like with an active call: . Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
An Overview of Y our Phone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 19 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Entering and Editing Text If you want to... Then.
20 OL-8134-01 Understanding the Help System on Your Phone Y our phone provides an online help system. Hel p topics appear on the phone screen. Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Lines—Each corresponds to a directory numb er that others can use to call you.
Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 21 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature av ailability can vary; see your system admi nistrator for more informations.
22 OL-8134-01 Placing a Call—Additional Options Y ou can place calls using spec ial features and services th at might be available on your phone. See your system administrator for more i nformation about these additional op tions.
Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 23 Ending a Call T o end a call, simply hang up. Here are some more details. Using Hold and Resume Y ou can hold and resume calls. Tip Engaging the Hold feature typically generates music or a beeping tone.
24 OL-8134-01 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use mute in conjunction with the handset, speakerp hone, or a headset. Tip • Once you enable mute, your phone remains mute d whether you switch from spea ker to handset to headset.
Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 25 Transferring Calls T ransfer redirects a connected call. The target is the number to which you wa nt to transfer the call. Tips • Y ou cannot use Tr n s f e r to redirect a call on hold.
26 OL-8134-01 Forwarding All Calls to Another Number Y ou can use Call Forward All to redirect incoming calls from your ph one to another number . Tips • When you enable Call Forw arding, all lines of the phone are forwarded. • Y ou must enter the call forward target number exac tly as you would dial it from your phone.
Basic Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 27 Making Conference Calls Y our Cisco Unified IP Ph one allows you to conference two additional pa rticipants into one telephone conversation, creating a con ference call.
28 OL-8134-01 Do Not Disturb Y ou can use the Do Not Disturb (DND) feature to block incoming calls on your phon e with a busy tone. Tips • When DND is turned on: – The DND blocking feature applies to all the lines on your phone. – Received calls are not logged to the Missed Calls directory on your phone.
Advanced Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 29 Advanced Call Handling Y ou can configure your phone for a var iety of call preference features. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call.
30 OL-8134-01 Using Caller ID Blocking Use the Caller ID Blocking feature to block your phone number from displaying on ph ones that support caller identifi cation. Blocking Anonymous Calls Y ou can block all incoming anonymo us calls to your phone by setting the Anonymous Ca ll Block feature.
Advanced Call Ha ndling Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 31 Using Call Waiting Y ou can configure your phone to rin g when a call is on hold while you are on ano ther active call. Using Call Hold Ringback Y ou can configure your phone to ring when a call is on hold when you en d an active call.
32 OL-8134-01 Using Auto Answer (Intercom) Y ou can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your speaker . Using a Shared Line Y ou might want to use a shared line if you have multiple phones and want one extension number .
Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 33 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a h andset, headset, or speakerphone. Tip Once you enable mute, your phone remains muted whether you switch from spea ker to handset to headset.
34 OL-8133-01 Using Phone Settings Y ou can personalize your Cisco Unified IP P hone by adjusting the ring tone and oth er settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates a n in coming call and a new voice mail message.
Using Call Logs and Directories Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 35 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button .
36 OL-8134-01 Using Corporate Directory Depending on configuration, your phone can provid e a corporate directory , a directory of corporate contacts that is set up and maintain ed by your system administrator . Y ou can use a corporate directory to pl ace calls to coworkers.
Using Call Logs and Directories Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 37 Using Personal Directory The Personal Directory feature (SIP versi on) allows you to add calls from your Call Logs to your personal calls directory .
38 OL-8134-01 Accessing Voice Messages T o access voice messages, use the Messages button . Note Y our company determines the voic e message servic e that your phone sy stem uses. For t he most accurate and detailed information about thi s se rvice, refer to the documentation that came with it.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 39 Customizing Your Phone on the Web Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer .
40 OL-8134-01 Configuring Features and Services on the Web The topics in this section describe how to configur e features and services from your User Options web pages after logging in. See the “Accessing Y our User Options W eb Pages” section on page 39.
Customizing Y our Phone on the We b Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 41 Add a service to an available programmable phone button 1. Select a device. 2. Click Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.
42 OL-8134-01 Controlling Line Se ttings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding an d line labels. Note • Y ou can set up cal l forwarding (for your prim ary phone line) directly on your phone.
Understanding Additional Configu ration Options Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 43 Understanding Additional Configuration Options Y our system administrator can configure y our phone to use specific button services, if appropriate.
44 OL-8134-01 Troubleshooting Your Phone This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Viewing Phone Administration Data Y our system administrator migh t ask you to access administrati on data on your phone for troubleshooting purposes.
Cisco One-Y ear Limited Hardware Warranty T erms Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 45 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period.
46 OL-8134-01 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 47 Index A Anonymous calls, blocking 30 Answer 32 answering calls 22 Auto Answer, using 32 Automatic call completion 30.
48 OL-8134-01 using on phone 35 documentation, accessing 2 E ending a call, options for 23 extension numbers, viewing 18 F Fast Dials using on phone 37 feature buttons directories 16 help 16 messages .
Cisco Unified IP Phone 7960G and 7 940G fo r Cisco Unified CallManager 5.0 (SIP) 49 viewing 18 voice message indicator setting for 42 M messages indicator for 38 listening to 38 messages button, descr.
50 OL-8134-01 settings using 34 settings button, description of 17 shared lines description of 32 softkey buttons description of 17 , 18 labels for 18 speakerphone answering ca lls with 22 button, ide.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Driv e San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Head quarters Cisco Systems Internat ional BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems 7960G c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems 7960G - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems 7960G, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems 7960G va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems 7960G, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems 7960G.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems 7960G. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems 7960G ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
