Manuel d'utilisation / d'entretien du produit 7940 du fabricant Cisco Systems
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Cisco IP Phone 7960 and 7940 S eries User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.
THE SPECIFICA TIONS AND IN FORMA TION REGARDING THE PRODUCTS IN THIS MAN UAL ARE SUBJECT TO CHANGE WIT HOUT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EX PRESS O R IMPL IED.
All other trademarks ment ioned in th is do cument o r Web sit e ar e the property of thei r respectiv e owners. The use of the word pa r tner does not imply a partnership rel ationship between Cisco and any oth er company. (0208R) Cisco IP Ph one 7960 and 79 40 Series User G uide Copyright © 2000-2 00 2, Ci sco System s, Inc.
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v Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 CONTENTS CHAPTER 1 Introducing Your Cisco IP Phone 1-1 Connecting Yo ur Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Roa.
Contents vi Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Using the Speakerphone 1-14 Using the Headset 1-14 Customizing Your Phone From the User Options Web Pages 1-15 Logging In to the .
vii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Contents Answering Calls on Another E xtension Using Call Pickup 3-10 How to Pick Up Calls Within Your Group 3-11 How to Pick Up Calls Ou.
Contents viii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 APPENDIX A FAQ A-1 How do I access voice mail? A-2 How do I set spee d dials? A-2 How do I list my missed calls? A-2 I don’t .
ix Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Contents How do I change the settings for my Cisco Ca llManager Extens ion Mobility line? A-3 How do I forward calls? A-4 How do I store n.
Preface Document Conventions xx Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Avi s o Este símbolo de aviso in dica perigo. Encontra-se numa situação que lhe poderá causar danos físicos.
C HAPTER 1-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-feature telepho ne that provides voice communication ov er the same data networ k that your co mput er uses.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Pho ne 1-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect you r new Cisco IP Phone to the corpor ate IP telephon y network.
1-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisc o IP Phone Step 3 If your system administrator deli vered your Cisco IP Phone wi th a po wer supply , connect the po wer supply plug to the DC48V A C adapter port on the back of the phone.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Pho ne 1-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Ta b l e 1 -1 Cisco IP Phone cable connections 1 DC adapter por.
1-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics • Auto-Re gistering Y our Phone Using T.
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 1-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 5 T o confirm, enter your personal e xtensio n number again, followed by the # k ey . The phone displays a co nfirmatio n message.
1-7 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figur e 1 -1 Cisco IP Phone 7960 Figur e 1 -2 Cisco IP Phone .
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 1-8 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1 Handset with indicator light Functions like a traditi onal hand set. The light strip at the top of the handset blinks when the phone rin gs and can be set to remain lit when you recei ve a v oice mail message.
1-9 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Related Topics • Using the Feature Buttons, page 1-1 0 • .
Chapter 1 Introducing Your Cisco IP Phone Using the Feature Buttons 1-10 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Using the Feature Buttons Yo u r C i s c o IP Phone has f ive feature buttons: • Services b u tton—Displays services on your phone’ s LCD screen.
1-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Navigating on Your Phone • Personalizing the Ringer Sou nd, page 2-3 • Changing the LCD Sc.
Chapter 1 Introducing Your Cisco IP Phone Using the Hand set, Headset, and Speakerphone 1-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • A Road Map to Y our Cisco IP .
1-13 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headse t, and Speakerphone Figur e 1 -3 Using the Handset Rest Related Topi.
Chapter 1 Introducing Your Cisco IP Phone Using the Hand set, Headset, and Speakerphone 1-14 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Using the Speakerphone Y ou can use the speakerphone in conjunction with all of the features on your Cisco IP Phone.
1-15 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone Fro m the User Options Web Pages War ni n g T o avoid el ectric shock, do not connect safety extra-low voltage (SEL V) circu its to telephone-network vol tage (TNV) circuits.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Ph one From the User Option s Web Pages 1-16 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Y ou can also get a copy of the documentation av ailable for your phon e on the User Options Pa ges.
1-17 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone Fro m the User Options Web Pages Changing the Default Language for the .
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Ph one From the User Option s Web Pages 1-18 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 3 Select the language that you want to us e as the default language from the “User Locale” drop-down list and click Update .
1-19 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone Fro m the User Options Web Pages Related Topics • Logging In to the U.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Ph one From the User Option s Web Pages 1-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 6 T o subscribe to anothe r service, click New Subscription in the Subscribed Services pane.
1-21 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone Fro m the User Options Web Pages Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the page.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Ph one From the User Option s Web Pages 1-22 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08.
C HAPTER 2-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 2 Customizing Phone Settings These procedures hel p you personalize settings for your C isco IP Phone: • Adjusting the Handset.
Chapter 2 Customizing Ph one Settings Adjusting the Ringer Volume 2-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Note If you press the V olume b utton when none of these are in use, you ar e adjusting the ringer v o lume. For details, see the “ Adjusting the Ringer V olume ” section on page 2-2 .
2-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 2 Customizing Phone Settin gs Personalizing the Ringer Sound Personalizing the Ringer Sound Y ou can change the sound your phone .
Chapter 2 Customizing Ph one Settings Adjusting the Message Waiting Indicator Light 2-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Adjusting the Message Waiting Indicator Light Y ou can change the behavio r policy of the message waiting indi cator light (or “lamp”) for each line appearan ce on your Cisco IP Phone.
2-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 2 Customizing Phone Settin gs Changing the LCD Screen Contrast Changing the LCD Screen Contrast T o improve the readab ility of the LCD screen, follo w these steps to adjust the contrast.
Chapter 2 Customizing Ph one Settings Changing the Lan guage for the Phone LCD Screen 2-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Changing the Language for the Phone LCD Screen Use this procedure to change the def ault language in which info rmation is displayed o n the Cisco IP Pho ne’ s LCD screen.
2-7 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 2 Customizing Phone Settin gs Changing the Language for the Phone LCD Screen Related Topics • Changing the LCD Screen Contrast,.
Chapter 2 Customizing Ph one Settings Changing the Lan guage for the Phone LCD Screen 2-8 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08.
C HAPTER 3-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 3 Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receivi ng and forwarding calls.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Telephon e Calls 3-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Ending a Call , page 3-4 • Muting a Call, page 3-5 .
3-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telepho ne Calls Ti p If you receiv e a busy t one or a ring with no answer w hen you call another extension, y ou can use the Cisco Call Back fe ature to get an a lert when the extension i s av ailable.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Telephon e Calls 3-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Answering a Call Ta b l e 3-2 lists ways to answer an inc.
3-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telepho ne Calls Related Topics • Placing a Call, page 3-2 • Answering a .
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Telephon e Calls 3-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Putting a Call on Hold When you put a call on hold, the call re mains activ e ev en though you and the other party canno t hea r one a no the r .
3-7 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telepho ne Calls Transferring a Call to Another Extension Follo w these steps to transf er a call to another phone. Procedure Step 1 During a call, press the Tr n s f e r softkey .
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Telephon e Calls 3-8 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Redialing the Last Number Dialed T o redial the most recently dialed num ber , press the Redial softkey . Doing so without lifting the hand set activ ates the speakerphone or headset.
3-9 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telepho ne Calls Step 3 T o verify the status of the call ba ck notificat ion, press the CallBack softkey wh ile your phone is idle.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Telephon e Calls 3-10 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Step 4 T o retriev e the p ark ed cal l from an y ph one in the Cisco CallManager system, dial the call park n umber at whic h the call is park ed.
3-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telepho ne Calls • Putting a Call on Hold, p age 3-6 • Redialing the Last Numb er Dialed, page 3-8 How to Pick Up Calls Within Your Group Call pickup allo ws you to pick up incoming calls within your o wn group.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Using Speed Dial 3-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Procedure Step 1 Press any a vailable line b utton. Step 2 Press the GPickUp softkey . Step 3 Dial the requir ed call pickup grou p number .
3-13 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Using Speed Dial Follo w these instructions to se t up your speed dial b uttons. Before You Begin Log in to the User Options web page.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Forwarding C alls to Anothe r Extension 3-14 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Using Fast Di als, pa.
3-15 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension For e xample, enter an access code such as 9 or the area code, if nece ssary . Y our system administrato r might restrict the call forw arding featur e to numb ers within your compan y .
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Forwarding C alls to Anothe r Extension 3-16 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Procedure Step 1 From the User Options web page, click F orward all calls to a different number .
3-17 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Before You Begin Log in to the User Options web page. For informat ion on the User Options web page and how to access it, see the “Logging In to the User Optio ns W eb P ages” section on page 1-16 .
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Conference Calls 3-18 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Placing a Conference Call Follo w these steps to turn a call into a conference call. Procedure Step 1 During a call, press the more softke y and then the Confrn softke y .
3-19 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Establishing a Meet-Me Conference Follo w these steps to estab lish a Meet-Me conference call. Before You Begin Contact your syst em administrator for the necessary Meet-Me conference number or numbers.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Making Conference Calls 3-20 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Using Meet-Me Conferences, pa ge 3-18 • Conferen c.
3-21 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Using Voice Mail Using Voice Mail Y our phone administrator chooses the v oice mail system that your phone uses. F or information on how to use your v oice mail system, refer to the d ocumentation that came with it.
Chapter 3 Placin g a Call and Oth er Basic Phone Ta sks Viewing and Dialing from the Phone Lo gs 3-22 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 (see the “Logging Into Y our Extensio.
3-23 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from th e Phone Directory Searching and Dialing from the Phone Directory Y our phone may come conf i gured with a cor porate or lo cal phone di rect ory .
Chapter 6 Using the Cisco IP Pho ne 7914 Expansion Module How to Get More Information 6-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08.
A-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 APPENDIX A FAQ This Frequently Ask ed Questions section co ntains the follo wing information: • How do I access voice mail?, page A-2 .
Appendix A FAQ How do I access voice mail? A-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 How do I access voice mail? Y ou c an access your voice mail easily , just using the Messages button on y our phone. For info rmation about setting up and accessing voice mail, refer to th e “Using V oice Mail” section on page 3-21 .
A-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Appendix A FAQ I don’t see a Hold button —how do I put someone on hold? I don’t see a Hold button—how do I put someone on hold? Some of the features and functions on your phone are accessed through s oftke ys.
Appendix A FAQ How do I forward calls? A-4 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Related Topics • Logging Into Y o ur Extension fro m Any Phone Using the Cisco CallManager Extension M obility Feature, pa ge 4-1 How do I forward calls? Y ou can forward calls eith er from your phone or from the User Options web page.
A-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Appendix A FAQ I’ve used up all my speed dial lines, can I add more? I’ve used up all my speed dial lines, can I add more? If you ass.
Appendix A FAQ Can I use call forwarding to send my calls directly to voice mail, without ring ing my desk top phone? A-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? Y es.
B-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 APPENDIX B Safety Notices Read the follo wing safety notices before instal ling or using your Cisco IP Phone: These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems 7940 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems 7940 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems 7940, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems 7940 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems 7940, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems 7940.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems 7940. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems 7940 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
