Manuel d'utilisation / d'entretien du produit 7935 du fabricant Cisco
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CHAPTER 40-1 Cisco CallManager System Guide OL-7135-01 40 Cisco IP Phones Cisco IP Phones as full-featured telephones can plug directly into your IP network. H.323 clients, CTI ports, and Cisco IP Communicator comprise software-based de vices that you conf igure similarly to the Cisco IP Phones.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-2 Cisco CallManager System Guide OL-7135-01 • Phone Failo ver and F allback, page 40-47 • Phone Conf iguration Checklist, page 40-48 • Whe.
40-3 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones T able 40-1 Support ed Cisco IP Phones and Featur es Cisco IP Phone Model Description Cisco IP Phone.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-4 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7960 The Cisco IP Phone model 7960, a full-featured, six-line business set, supports .
40-5 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7920 The Cisco W ireless IP Phone 7920, which is an easy-to-use IEEE 802.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-6 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7914 Expansion Module extends the functionality of the Cisco IP Phone 7960 by providing 14 additional buttons.
40-7 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7905G The Cisco IP Phone 7905G, a lo w-cost, single-line, basic-feature phone that is.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-8 Cisco CallManager System Guide OL-7135-01 Cisco IP Conference Station 7936 The Cisco IP Conference Station 7936, a full-featured, IP-based, ha.
40-9 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Conference Station 7935 The Cisco IP Conference Station 7935, a full-featured, IP-based, ha.
Chapter 40 Cisco IP Phones H.323 Clients and CTI Ports 40-10 Cisco CallManager System Guide OL-7135-01 H.323 Clients and CTI Ports Cisco CallManager Administration enables you to conf igure software-based de vices such as H.
40-11 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Cisco IP Communicator For instructions on ho w to conf igure H.323 clients and CTI ports, refer to “Cisco IP Phone Conf iguration” in the Cisco CallManager Administr ation Guide .
Chapter 40 Cisco IP Phones Phone Button Templates 40-12 Cisco CallManager System Guide OL-7135-01 Make sure that all phones ha ve at least one line that is assigned to each phone. Normally , this assignment specif ies button 1. Phones can hav e additional lines that are assigned, depending on the Cisco IP Phone model.
40-13 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Custom templates enable you to make features a vailable on some or all phones, restrict the use of cer.
Chapter 40 Cisco IP Phones Phone Button Templates 40-14 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7910 The default phone b utton template for the Cisco IP Phone 7910 uses button 1 for message waiting, b utton 2 for conference, button 3 for forwarding, b uttons 4 and 5 for speed dial, and button 6 for redial.
40-15 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template uses buttons 1 through 4 for li.
Chapter 40 Cisco IP Phones Phone Button Templates 40-16 Cisco CallManager System Guide OL-7135-01 Guidelines for Customizing Phone Button Templates Use the follo wing guidelines when you are creating .
40-17 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates T able 40-3 Phone But ton F eatur e Descr iption Feature Description AEC If you are conf iguring a template for the Cisco IP Phone model 30 VIP , you must include one occurrence of this feature and assign it to button 26.
Chapter 40 Cisco IP Phones Phone Button Templates 40-18 Cisco CallManager System Guide OL-7135-01 Conference Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softke y to initiate an ad hoc conference.
40-19 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Softkey Templates Use softke y templates to manage softkeys that are associated with applications such as Cisco IPMA or call-processing features such as Cisco Call Back on the Cisco IP Phones.
Chapter 40 Cisco IP Phones Softkey Templates 40-20 Cisco CallManager System Guide OL-7135-01 • Standard IPMA Manager • Standard IPMA Shared Mode Manager Note The default process does not assign a softke y template to the Cisco IP Phone.
40-21 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Ti p T o refresh the softke ys for an application in the nonstandard softkey template, choose the standard softke y template that is already associated with the nonstandard softke y template.
Chapter 40 Cisco IP Phones Softkey Templates 40-22 Cisco CallManager System Guide OL-7135-01 • Unselected softke ys—Lists softkeys that are associated with a call state. This f ield lists the unselected, optional softkeys when the call state is highlighted.
40-23 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Template Operation Figur e 40-1 Sample Sof tk ey La yout Softkey Template Operation For applications such as Cisco IPMA to support softk eys, ensure softke ys and softke y sets are conf igured in the database for each device that uses the application.
Chapter 40 Cisco IP Phones Methods for Adding Phones 40-24 Cisco CallManager System Guide OL-7135-01 Y ou can mix application and call-processing softkeys in an y softkey template.
40-25 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers if you want to assign a specif ic directory number to a phone or if you plan to implement authentication or encryption, as described in Cisco CallManag er Security Guide 4.
Chapter 40 Cisco IP Phones Directory Numbers 40-26 Cisco CallManager System Guide OL-7135-01 For conf iguration information, see “ Adding a Directory Number” in the Cisco CallManager Administr ation Guide . Shared Line Appearance Y ou can set up one or more lines with a shared line appearance.
40-27 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers • Cisco IPMA with shared line support allo ws managers and assistants to share lines (refer to Cisco IP Manager Assistant W ith Shared Line Support in the Cisco CallManager F eatur es and Services Guide ).
Chapter 40 Cisco IP Phones Directory Numbers 40-28 Cisco CallManager System Guide OL-7135-01 the call on hold, user can retrie ve the call from the Cisco IP Phone 1 or Cisco IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco IP Phone 2 and Cisco IP Phone 3 ring.
40-29 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers de vices. For N number of de vices sharing the same line, both Maximum Calls setting and Busy T rigger setting must be set to N. This allo ws each shared line user to recei ve at least one call.
Chapter 40 Cisco IP Phones Directory Numbers 40-30 Cisco CallManager System Guide OL-7135-01 Managing Directory Numbers Directory numbers associate with de vices such as phones, route points, CTI ports, and H.
40-31 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers Note This check box only applies to the actual directory number and partition. It does not apply to the other de vice settings such as voice-messaging prof ile, call forwarding options, or MLPP .
Chapter 40 Cisco IP Phones Directory Numbers 40-32 Cisco CallManager System Guide OL-7135-01 Direct Transfer and Join Behavior The follo wing information describes Direct T ransfer and Join behavior: • Direct T ransfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call.
40-33 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features The pre vious implementation remains unchanged: user B can press the T ransfer softke y twice to complete the transfer .
Chapter 40 Cisco IP Phones Phone Features 40-34 Cisco CallManager System Guide OL-7135-01 • Call forward all—F orwards all calls. • Call forward b usy—Forwards calls only when the line is in use and b usy trigger setting is reached.
40-35 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Call Pickup Cisco CallManager provides the follo wing types of call pickup: • Call pickup—Allo ws you to answer another ringing phone in your designated call pickup group.
Chapter 40 Cisco IP Phones Phone Features 40-36 Cisco CallManager System Guide OL-7135-01 Call Select The Select softke y allows a user to select a call for feature acti vation, or to lock the call from other de vices that share the same line appearance.
40-37 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Direct Transfer Using the DirT rfr and Select softke ys, a user can transfer any two established calls removing the calls from the IP phone.
Chapter 40 Cisco IP Phones Phone Features 40-38 Cisco CallManager System Guide OL-7135-01 Quality Report Tool The Quality Report T ool (QR T), a voice-quality and general problem-reporting tool for Cisco IP Phones, allo ws users to easily and accurately report audio and other general problems with their IP phone.
40-39 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features From a supported call state, and using the appropriate problem classif ication category , a user can then choose the reason code that best describes the problem that is being reported for the IP phone.
Chapter 40 Cisco IP Phones Phone Association 40-40 Cisco CallManager System Guide OL-7135-01 digits, the AbbrDial softke y displays, and the user can access any speed-dial entry by entering the appropriate index.
40-41 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Description If you enter a user name and/or extension in the Description f ield when you are adding the phone, you can search by using that v alue in the Find and List Phones windo w .
Chapter 40 Cisco IP Phones Phone Administration Tips 40-42 Cisco CallManager System Guide OL-7135-01 Example Create phones with directory numbers that are all digits and another directory number that .
40-43 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Calling Search Space If you choose calling search space, the options that are av ailable in the database display , you can choose one of these options from the drop-down list box belo w the Find button.
Chapter 40 Cisco IP Phones Phone Administration Tips 40-44 Cisco CallManager System Guide OL-7135-01 Note The list in the Find and List Phones windo w does not include analog phones and fax machines that are connected to gate ways (such as a Cisco VG200).
40-45 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Directories Button The Cisco IP Phone models 7970, 7960, and 7940 can display a directory of employee names and phone numbers.
Chapter 40 Cisco IP Phones Phone Administration Tips 40-46 Cisco CallManager System Guide OL-7135-01 The default specif ies 10 phones per second. If a primary Cisco CallManager were to fail, the phones will f ail over to the secondary Cisco CallManager .
40-47 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Failover and Fallback Phone Failover and Fallback This section describes ho w phones fail ov er and fail back if the Cisco CallManager to which they are re gistered becomes unreachable.
Chapter 40 Cisco IP Phones Phone Configuration Checklist 40-48 Cisco CallManager System Guide OL-7135-01 Phone Configuration Checklist T able 40-6 provides steps to manually conf igure a phone in Cisco CallManager Administration. If you are using auto-registration, Cisco CallManager adds the phone and automatically assigns the directory number .
40-49 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Configuration Checklist Step 5 Conf igure Cisco IP Phone services. Y ou can conf igure services for Cisco IP Phone mode.
Chapter 40 Cisco IP Phones Where to Find More Information 40-50 Cisco CallManager System Guide OL-7135-01 Where to Find More Information Related Topics • V oice Mail Connectivity to Cisco CallManage.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco 7935 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco 7935 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco 7935, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco 7935 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco 7935, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco 7935.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco 7935. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco 7935 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
