Manuel d'utilisation / d'entretien du produit KP- 65WV700 du fabricant Sony
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SONY 4-088-026-11 http://www.world.sony.com/ Sony Corporation Printed in U.S.A. Operating Instructions KP- 57WV600 KP- 57WV700 KP- 65WV600 KP- 65WV700.
WARNING To reduce the risk of fire or shock hazard, do not expose the projection TV to rain or moisture. RISK OF ELECTRIC SHOCK DO NOT OPEN ATTENTION RISQUE DE CHOC ELECTRIQUE, NE PAS OUVRIR PRECAUCION F_IESGO DE CHOQUE ELECTRICO NO ABRIR CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR SACK).
Installing To prevent internal heat buildup, do not block the ventilation openings. _1 Do not install the projection TV in a hot or humid place, or in a place subject to excessive dust or mechanical vibration. Avoid operating the projection TV at temperatures below 5°C (41°F).
IMPORTANT SAFEGUARDS For your protection, please read these instructions completely, and keep this manual for future reference. Carefully observe and comply with all warnings, cautions and instruction.
Ventilation The slots and openings in the cabinet and in the back or bottom are provided for necessary, ventilation. To ensure reliable operation of the set, and to protect it from overheating, these slots and openings must never be blocked or covered.
For Safety Be careful when moving the projection TV When you place the projection TV in position, be careful not to drop it on your _ZZZ_Z_ _ foot or fingers.
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Introducing the Projection TV Welcome ........................................................................................................ 9 Package Contents .............................................................................. 9 Features .
Using the Features Using the Menus Other Information Overview ..................................................................................................... 55 Watching "IV ..................................................................
Welcome Thank you for purchasing the Sony Projection TV. This manual is to be used with the following models: KP-57WV600 .2 KP-65WV600 KP-57WV700 KP-65WV700 Package Contents Along with your new projection TV, the package contains a remote control and two AA batteries.
J Twin View'M: Using the Multi-Image Driver (MIDX), Twin View allows you to watch two programs side by side, with the ability to zoom in one picture. You can watch pictures from two different sources (1080i, 720p, 480p, and 480i) simultaneously. (Only the left Twin View window can display 1080i, 720p, and 480p sources.
Overview This chapter includes illustrated instructions for setting up your TV. Carrying Your Projection TV 12 Installing the TV i2 TV Controls and Connectors 13-17 Basic Connections: Connecting a Cab.
Carrying Your Projection TV Carrying the TV requires four or more people. The TV is equipped with casters for easy movement on a hard surface. Be sure to move your projection TV using the casters. The TV includes handles that you can use to carry the unit.
TV Controls and Connectors To access the front video panel, push up and then release. The panel drops down automatically (KP-57/65WV700 shown). | Push up and release Front Video Controls / i i (_ S VI.
KP-57165WV600 Front Panel Memm_YSrm_ ACCESS MEMORY STICK ( I POWER STAND By TIMER + CbL_'NNEL 4- VOLUME SL8 TVNIDEO FOCUS MEMORY STICK When lit, indicates that the Memory Stick is being ACCESS LED read. (Do not remove the Memory Stick when the indicator is lit.
KP-57/65WV700 Front Panel AC ( I ,PC MEMORY STICK ACCESS LED MEMORY STICK POWER Infrared Receiver (In) STAND BY LED When lit, indicates that file Memory Stick is being read. (Do not remove the Memory Stick when the indicator is lit.) Memory Stick insertion slot.
Rear Panel DVI - HDTV IN 7 -v,oEo !j R L _i@@i-,°o,o AUX © TO CONVERTER VHF/UHF 16.
DVI-HDTV Can accommodate a copy-protected digital connection (HDCP*) to other devices VIDEO (such as digital set-top boxes) that have compatible interfaces. The DVI-HDTV AUDIO R/L input terminal is compliant with the EIA-861 standard and is not intended for use (VIDEO 7 IN) with personal computers.
Basic Connections: Connecting a Cable or Antenna The way in which you will connect your TV varies, depending on how your home receives a signal (cable, cable box, antenna) and whether or not you plan to connect a VCR. • _ .,i-q .J I_11_/_ Cable or Antenna Only 19 2.
Cable or Antenna Only For best results, use one of the following connections if you are connecting a cable or an antenna and you: Do not need a cable box to unscramble channels. (If you have a cable box, see pages 22-24.) J Do not intend to connect a VCR.
Cable and Antenna Only For best results, use this connection if you: 21 Have a cable and an antenna. (This is convenient if you are using a separate rooftop antenna to receive additional channels that are not provided by your cable company.) _1 Do not have a cable box or VCR.
Notes on Using This Connection Switch the TV's input between the cable and antenna Receive channels using an antenna, instead of the cable Press ANT to switch back and forth between the TV's VHF/UHF and AUX inputs. 1 Press ANT to switch to the AUX input.
Cable Box and Cable Only For best results, use this connection if: 21 Your cable company scrambles some channels, such as premium channels (which requires you to use a cable box), but does not scramble all channels. J You do not have a VCR. (If you have a VCR, see pages 26 and 28.
To connect the cable box and cable 1 Connect the cable from your cable company to the TV's VHF/UHF jack. 3 4 Use a coaxial cable to connect the TV's TO CONVERTER jack to the cable box's input jack.
Cable Box Only For best results, use this connection if: J Your cable company scrambles all channels, which requires you to use a cable box. 21 You do not have a VCR. (If you have a VCR, see pages 26 and 28.) With this connection you can: 21 Use the TV remote control to change channels coming through the cable box to the TV's VHF/UHF jack.
Connecting Optional Equipment Use the directions in this section to connect the following optional equipment: VCR and Cable 26 VCR and cable BOX 28 TwO VCRs for Tape Editing 30 Satellite Receiver 32 S.
VCR and Cable For best results, use this connection if: J Your cable company does not require you to use a cable box. With this connection, you can use all the dual picture features. Using S VIDEOjacks? Seepage 25. To connect the VCR and cable 1 Connect the CATV cable to the VCR's VHF/UHF input jack.
Notes on Using This Connection Set up the TV remote control to operate the VCR Activate the TV remote control to operate the VCR Control VCR functions with the TV remote control Watch the VCR Press W/VIDEO repeatedly to select the VCR input (VIDEO 1 in the illustration).
VCR and Cable Box _ Using S VIDEO jacks? See page 25. For best results, use this connection if: Your cable company scrambles some channels, such as premium channels (which requires you to use a cable box), but does not scramble all channels. With this connection, you can use all the dual picture features.
m _ VIDiO tN i $ VIDEO v,oEo A/V cable Notes on Using This Connection AUX TO VHF_HF ( Splitter not supplied) 1 Coaxial _NW:_ _ _ Coaxial_ cable _ 4 Cables are often color-coded to connectors.
Two VCRs for Tape Editing Connecting two VCRs lets you record from one VCR to the other. By connecting them as shown below, you can view (monitor) what is being recorded. _ sing S VIDEO jacks? See page 25, To connect two VCRs for tape editing 1 Use an A/V cable to connect the playback VCR's A/V output jacks to the TV's A/V input jacks.
Notes on Using This Connection to operate the VCR(s) Activate the TV remote control to operate the VCR(s) Control VCR functions with the TV remote control View (monitor) what is being Press W/VIDEO repeatedly to select the VCR input (VIDEO 1 in the recorded illustration above).
Satellite Receiver O sing S VIDEO jacks? See page 25. Bi VlD_O IN &'_i_ I ll'PJrPJ',Pdl_ I To connect a satellite receiver 1 Connect the satellite antenna cable to the satellite receiver's satellite input jack. 2 Use an A/V cable to connect the satellite receiver's A/V output jacks to the TV's A/V input jacks.
Notes on Using This Connection Watch the sateUite receiver Set up the TV remote control to operate the satellite receiver Activate the TV remote control to operate the satellite receiver Control satel.
Satellite Receiver and VCR _ sing S VIDEO jacks? See page 25. To connect a satellite receiver and VCR 1 Connect the satellite antenna cable to the satellite receiver's satellite input jack. 2 Connect the CATV cable to the VCR's VHF/UHF input jack.
Notes on Using This Connection Watch the satellite receiver Press W/VIDE0 repeatedly to select the VCR input (VIDEO 1 in the illustration). Watch the VCR Set up the TV remote control to operate the sa.
DVD Player with Component Video Connectors For best results, use this connection if your DVD player has component video (Y, PB, PR) jacks. To connect a DVD player with component video connectors 1 Use.
Notes on Using This Connection Watch the DVD player Press TVHIDEO repeatedly to select the DVD input (VIDEO 5 in the illustration). Set up the TV remote con_ol If you have a n0n-_ny DVD player, you must program the remote control. to operate the DVD player See "Programming the Remote Control" on pages 51-52.
DVD Player with S VIDEO and Audio Connectors Use this connection if your DVD player does not have component video (Y, PB, PR) jacks. To connect a DVD player with A/V connectors 1 Use an audio cable to connect the DVD player's audio output jacks to the TV's audio input jacks.
Digital TV Set-Top Box with Component Video Connectors To connect a digital TV set-top box with component video connectors 1 Use three separate component video cables to connect the DVD player's Y, PB and PR jacks to the Y, PB and PR jacks (VIDEO 5) on the TV.
Camcorder _Using S VlDEOjacks? See page 25. For easy connection of a camcorder, the TV has front A/V input jacks. If you prefer, however, you can connect the camcorder to the TV's rear A/V input jacks. To connect a camcorder 1 Open the front video panel, as shown on page 13.
Audio Receiver For improved sound quality, you may want to play the TV's audio through your stereo system. To connect an audio system 1 Use an audio cable to connect the TV's audio output jacks to the audio receiver's line input jacks.
Using the CONTROL S Feature CONTROL S allows you to control your system and other Sony equipment with one remote control. In addition to allowing you to control multiple devices with one remote contro.
Setting Up the Channel List After you finish connecting your TV, you need to run Auto Setup to set up your channels. The Auto Setup screen appears when you turn on your TV for the first time after hooking it up.
Adjusting the Convergence Automatically (Flash Focus) The projection tube image appears on the screen in three colors (red, green and blue). If they do not converge, the color is poor and the picture blurs. Before you use your TV, be sure to adjust the convergence.
Adjusting the Convergence Manually The Convergence feature gives you more control over the picture's convergence than the Flash Focus feature, allowing you to fine-tune the convergence. Before using the manual Convergence, you must first perform Flash Focus (as described on page 44).
Notes on Adjusting the Convergence Manually For best results, stand about 3 to 5 feet back from the picture when adjusting the convergence. Begin with the crosses in the center area of the screen and, once those are adjusted, move to the crosses on the edges of the screen.
Overview This chapter describes how to set up, program, and use the TV's remote control. Inserting Batteries 47 Button Descriptions Outside Panel 48 Inside Panel 50 Programming the Remote Control 51 Inserting Batteries 1 Remove the battery cover from the remote control.
Button Descriptions Outside Panel -3.- 11 _- 5. 9- SONY klv_ [] MUTING SLEEP Press to mute the sound. Press again or press VOL+ to restore the sound. Press repeatedly until the TV displays the time in minutes (15, 30, 45, 60, or 90) that you want the TV to remain on before shutting off automatically.
[] CODE SET Press to program the remote control to operate non- Sony video equipment. For details, see "Programming the Remote Control" on page 51. POWER ..... SAT/C-AB[E;'iPress to turn On and Off the satellite Buttons receiver or cable box.
Inside Panel _oJ To access the inside panel, open the outside cover as shown. Opening the outside cover automatically switches the remote control to operate your VCR or DVD player, depending on the position of the AN slide switch. For details, see page 51.
Programming the Remote Control The remote control is preset to operate Sony brand video equipment. CD _ _ ©© SONY I JlkVA Beta, Ed Beta VCRs AV1 303 8 mm VCR AV2 302 VHS VCR AV3 301 DVD player DVD 7.
Manufacturer's Codes VCRs DVD Players _l_t:- lq411g:2d [qmI_/ Sony 301, 302, 303 Admiral 327 (M. Ward) Aiwa 3381 344 Audio 314, 337 Dynamic Broksorfic 319, 317 canon 309, 308 citizen 332 Craig 30.
Using Other Equipment with Your TV Remote Control All Equipment Switch the TV's input to the VCR, DVD player, or other connected equipment Set up the TV remote control to operate non-Sony equipment Press W/VIDE0 repeatedly to cycle through the video equipment connected to the TV's video inputs.
Operating a Cable Box Operating a DVD Player Activate the remote control SAT/CABLE FUNCTION to operate the cable box Turn on/off SATICABLE POWER Select a channel 0-9, ENTER Change channels CH +/- Back to previous channel JUMP Activate the remote control to operate the DVD you programmed for the DVD player.
Overview This chapter describes how to use the features of your TV. Watching TV 56 Using the Scrolling Index 57 Using Wide Mode 58 Using Twin View 59 Using Favorite Channels 62 Using the Freeze Functi.
Watching TV I_i For a complete list of all the functions of the remote control, see pages 47-52. i_l_'_iidt_,_ _ ... Activate the remote control to operate the TV Turn on/off the TV Tune directly.
Using the Scrolling Index The Scrolling Index lets you select programs from a scrolling index of video pictures. 1 Press INDEX. The Scrolling Index appears, with the currently selected program in the main (left) window, and four scrolling video pictures in the right.
Using Wide Mode Wide Screen mode lets you watch 4:3 normal broadcasts in several Wide Screen modes (16:9 aspect ratio). When viewing high-definition programs broadcast in 720p/1080i, it is not possible to change between Wide Screen modes. []You can also access the Wide Mode settings in the Screen menu.
Using Twin View Twin View lets you see two pictures from two sources -- from an antenna, VCR, DVD, etc. -- on the screen at the same time. You hear the sound from only one of the sources at a time, but you can choose which source's sound is selected.
Activating the Picture To activate the picture in the right window ,I Move the joystick ._. To activate the picture in the left window -I Move the joystick ,I.
Changing the Picture Size The zoom feature lets you vary the relative size of the left and right pictures. 1 Move the joystick *, or ,_ to activate the picture that you want to resize. 2 Move the joystick • to enlarge the picture. 3 Move the joystick # to make the picture smaller.
Using Favorite Channels The Favorite Channels feature lets you select programs from a list of up to eight favorite channels that you specify. Creating a List of Favorite Channels 1 Press MENU to display the Menu. 2 Move the joystick _, or ,_ to highlight the Channel icon and press _I_ For details on using the Channel Menu, see page 78.
Using the Freeze Function The FREEZE button allows you to temporarily capture a program's picture. You can use this feature to write down information such as phone numbers, recipes, etc. The Freeze feature is not available while you are using the Twin View or Scrolling Index features.
Using the Memory Stick Picture Viewer About Memory Stick Memory Stick (sold separately) is a new, compact, portable, and versatile Integrated Circuit recording medium with a data capacity that exceeds that of a floppy disk.
About DCF File Names Most Sony brand digital still and video cameras automatically record still images using DCF compliant directory and file names, as shown in the following example: IOOMSDCF Image Directory Name __ Image File Names -_ Do not rename directories.
Inserting and Removing a Memory Stick To insert a Memory Stick Locate the Memory Stick slot (see pages 14-15) and insert the Memory Stick into the Memory Stick slot as illustrated below. When inserted properly, it should slide in with little resistance and click into place.
Displaying the Memory Stick Menu 1 2 Insert a Memory Stick that contains the images you want to view. For details, see page 66. Press the MEMORY STICKbutton on the remote control. The Memory Stick Menu appears. 3 To select an option, move the joystick t or • to highlight the option and press C).
Using the Memory The Memory Stick Index lets you view images that are on the Stick Index Memory Stick in an index of thumbnail images. There is no audio signal available while viewing images on Memory Stick.
Using the Memory Stick Slideshow The Memory Stick Slideshow lets you watch a slideshow of the images that are on the Memory Stick. 1 Insert a Memory Stick that contains the images you want to view. For details, see page 66. 2 Press the MEMORY STICKbutton on the remote control.
Using the Rotate Picture Screen [] The Pageand folder ([_3) buttons are available only if the Memory Stick contains more images or folders than can be displayed on one screen. The Rotate Picture Screen lets you rotate an image from an index of thumbnails.
Overview The Menu gives you access to the following features: Allows you to make adjustments to your picture 72 settings. It also allows you to customize the Picture Mode based on the type of program you are viewing, select Advanced Video options, and more.
Using the Video Menu To select the Video Menu 1 Press MENU. 2 3 4 Move the joystick _, or ,_ to highlight the Video icon and press Q. Move the joystick to highlight an option. Press Q to select an option. ,,,_,_, ]i= _l,=,_.__._r_._==_,t_l_l,,- Move the joystick t 4.
B I_ To change quickly from one DRC Mode to another, use the DRC MODE button on the remote control. m Advanced Video options are not available (grayed out) when watching 480p, 720p, and I080i sources. To change quickly from one DRC Palette to another, use the DRC PALETTE button on the remote control.
Using the Audio Menu To select the Audio Menu 1 Press MENU. 2 3 4 5 Move the joystick _, or ,_ to highlight the Audio icon and press Q. Move the joystick to highlight an option. Press C_) to select an option. Move the joystick t } _, ,b to change settings.
Speaker Audio Out Easy control of volume adjustments On Select to turn on the TV speakers. Off Select to turn off the TV speakers and listen to the TV's sound only through your external audio system speakers. This option can be set only When the Speaker option is set to Off.
Using the Screen Menu To select the Screen Menu 1 2 Press MENU. Move the joystick (, or ,_ to move to the Screen icon and press O- 3 Move the joystick • or _. to move to an option. Press O to select an option. 4 Move the joystick ,I, ,_ 4. 4 to 5 change settings.
R If 4:3 Default is set to anything but Off, the Wide Mode setting changes only for the current channel. When you change channels (or inputs), Wide Mode is automatically replaced with the 4:3 Default setting. To retain the current Wide Mode setting as channels and inputs are changed, set 4:3 Default to Off.
Using the Channel Menu To select the Channel Menu 1 Press MENU. 2 3 4 Move the joystick _- or ,_ to highlight the Channel icon and press (_). Move the joystick to highlight an option. Press Q to select an option. Move the joystick • } _, ,_ to change settings.
[]Channels that you set to be skipped can be accessed only with the 0-9 buttons. B Channel Label is not available (grayed out) when watching 480p, 720p, and 1080i sources. Channel Skip/Add Channel Label Allows you to customize the channel fist that appears when you use the CH+/- buttons.
Using the Parent Menu The Parent Menu allows you to set up the TV to block programs according to their content and rating levels. To select the Parent Menu 1 Press MENU. 2 Move the joystick _, or ,_ to highlight the Parent icon and press Q. 3 4 5 6 Use the 0-9 buttons on the remote control to enter a four-digit password.
US Models: Selecting Custom Rating Options H The Content-Based Ratings are linked to the level of the Age-Based Rating. For example, a program with an Age-Based Rating of TV-PG V (Violence) rating may contain moderate violence, while a TV-14 V (Violence) rating may contain more intense violence.
Canadian Models: Selecting Custom Rating Options For Canadian models, the Custom Rating Menu includes the following options. (For US models, see page 81.) English Rating French Rating U.S.AIRating C All children. C8+ Children 8 years and older. G General programming.
Using the Setup Menu E []3o move from within one Menu to the main Menu of icons, move the joystick 4, To select the Setup Menu 1 Press MENU. 2 3 4 Move the joystick ,*, or ,_ to highlight the Setup icon and press Q. Move the joystick to highlight an option.
The Skip label is useful for inputs that do not have equipment connected to them. ]To go directly to programming Timer I or 2, press Q instead of moving the joystick ,_. Video Label Allows you to identify A/V equipment you connected to the TV, such as a VCR, DVD, etc.
R You can also access Flash Focus by pressing the FLASH FOCUS button on the front panel of the TV. For details, see pages 14-15. Clock/Timers (continued) Current Time 1 Press C) to select Current Time. 2 Move the joystick 4" and t_ to set the current time (day, hour, and minute).
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Overview This chapter includes the following topics: Glossary 88 Notes on Using Memory Stick Media 89 Contacting Sony 90 Troubleshooting 90 Specifications 95 Optional Accessories 96 Index 97 87.
Glossary analog signal aspect ratio A signaling method that usescontinuous changes in the amplitude or frequency of an electronic transmission to convey information. Refers to the ratio between the width and height of the screen. ThisTV has a 16:9 (widescreen) aspect ratio, as opposed to a 4:3 aspect ratio.
Notes on Using Memory Stick Media Memory Stick Precautions When using Memory Stick media, follow these precautions: 21 To avoid permanent damage to still image data, do not turn off the TV or remove Memory Stick media from the insertion slot while data is being read (as indicated by the Memory Stick indicator light being on).
Contacting Sony If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only).
Remote Control Remote control The batteries could be weak. Replace the batteries. does not operate ..] Check the orientation of the batteries. J Press the TV FUNCTION button. You may have inadvertently pressed the SAT/CABLEFUNCTION button, which changes the remote control to SAT or CABLE mode.
Video No picture (screen not lit), no sound _1 If your TV does not turn on, and a red light keeps flashing, your TV may need service. Call your local Sony Service Center. J Make sure the power cord is plugged in. _1 Press the POWER button on the front of the TV.
Audio Good picture, L3 no sound cannot gain enough volume .J when using a cable box Sound Seems weak or insufficient Press MUTING so that Muting disappears from the screen (see page 48). Make sure the Speaker option is set to On in the Audio Menu (see page 75).
General How to reset TV to factory settings J How to restore Video settings J to factory settings How to restore Audio J settings to factory settings Cannot cycle through the J other video equipment connected to the TV Cannot operate Menu Turn on the TV.
Specifications Projection System Picture Tube Projecti0n Lenses Antenna Television System Channel Coverage Power Requirements Inputs/Outputs DVi-HDTV 3 picture tubes, 3 ie_s, horizontal in-line system 7-inch high-brightness monochrome tubes (6.
Optional Accessories A/V Cable (VMC-810/820/830 HG) ._ Audio Cable (RKC-515HG) Component Video Cable (VMC-10/30 HG) Control S Cable (RK-G69HG) Memory Stick media: 8 MB (MSA-8A); 16 MB (MSA-16A); 32 MB.
0-9 buttons 49_ 56 16:9 aspect ratio 58 4:3 aspect ratio 58 4:3 Default settings 77 A Advanced Video 73 ANT button 48, 56 antenna, connecting 19 Audio Menu 71, 74 Audio Out 75 audio receiver, connecti.
features 9 Fixed audio setting 75 Flash Focus 44 FREEZE button 50, 63 Freeze, using 63 Full mode, setting 76 G GUIDE button 49 HD Detailer 10 HD/DVD IN (1080i/720p/480p/480i) jacks, described 17 hue, .
S S VIDEO jack, described 13, 17 SAT/CABLE FUNCTION button 48 SAT/CABLE POWER button 49 satellite receiver, using with TV remote control 53 Scrolling Index, using 57 SELECT button 50 setting up channe.
Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Sony KP- 65WV700 c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Sony KP- 65WV700 - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Sony KP- 65WV700, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Sony KP- 65WV700 va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Sony KP- 65WV700, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Sony KP- 65WV700.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Sony KP- 65WV700. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Sony KP- 65WV700 ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
