Manuel d'utilisation / d'entretien du produit CP7910GRF du fabricant Cisco Systems
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User Guide Cisco Unified IP Phone User Guide for Cisco CallManager Express 3.2 and Later 1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later 2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 791 2 for Cisco CallManager Express 3.
2 1 Cisco Unified IP Phone 7902G fo r Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 Paper label and plastic cover Used to display your phone number .
3 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and d ial a number . • Lift the handset and press the Redial button. Answer a Call • Lift the handset. End a Call • Hang up the handset.
4 Manage Call Waiting If you are on a call when a second call comes in, you wi ll hear a call-waiting tone o r see a flashing indicator light on the ha ndset rest, depending on the configuratio n of your phone. T o answer the new call: • Press the Hold button.
5 Forward All Calls T o forward all of your incoming calls to another number , perform the following steps: 1. Lift the handset and p ress **1. Y ou will hea r a short confirmation tone. 2. Dial the phone number to which you want to forward your calls .
6 2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express 3.2 and Later Button Legend 9 8 3 4 6 5 7 2 1 1 21276 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 LCD screen Displays information such as line/call sta tus, phone number , and soft key tabs.
7 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change ac cording to the state of the phone. Us e the soft keys to engage any of the functions displayed on the corresponding LCD tabs.
8 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial a number on the keypad. • Press the NewCall soft key a nd dial a number on the keypa d. • Press the Redial soft key .
9 2. Press the Redial soft key . Hold a Call T o place a call on ho ld: • Press the Hold button. T o retrieve a held call: • Press the Hold button aga in. Note Because the hold feature can gene ra te music or a beeping tone, avoid using hold when dialed into a remote conference system.
10 Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call • Press the Up or Down Vo l u m e button while the handset is in use. Adjust the Ring Volume • Press the Up or Down Vo l u m e button while the handset is in its cradle.
11 Park a Call Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyo ne on the system.
12 Forward All Calls T o forward all incoming calls to another number , perform the following steps: 1. Press the CFwdALL soft key . Y ou will hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number .
13 Alternate Methods to End a Conference Call Call initiators may use one of the following meth ods (Functionality w ill vary according to your system configuration.): • T o end the conference but rema in conn ected to the most recent call, press the Confrn soft key .
14 5. Press the Up or Down scroll button to select a field. U se the keypad to enter the sea rch data, namely , the first name, la st name, or number to be searched. 6. Press the Search soft key . The search results wi ll be displayed. 7. Use the Up or Down scroll button to select an entry .
15 Use Audio Paging Audio paging provides a one-way voice path to the phones that have been desi gnated to rece ive paging. It does not h ave a press-to-answer option.
16 3 Cisco Unified IP Phone 7910G fo r Cisco CallManager Express 3.2 and Later Button Legend Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 Footstand adjustment Allows you to adjust the angle of the p hone base.
17 Settings T o adjust your Cisco Unified IP phone settings menu disp layed on the LCD screen, u se one of the following meth ods: • Press the Settings button to access the menu. • Press the Vo l u m e button to navigate through the list. The following is a comprehensive list of settin gs and associ ated keypad numbers.
18 Redial a Number T o redial the most recently dialed number: • Lift the handset and press the Redial button. • Press the Redial button to dia l using the speakerphone. When the pa rty answers, you mu st lift the handset to talk. Hold a Call T o place a call on ho ld: • Press the Hold button.
19 Adjust the Call Volume T o adjust the handset volume for a ll calls, perform the following step s: 1. Press the Settings button. 2. Press 1 on the keypad. 3. Press the Up or Down Vo l u m e button to adjust the volume to the desi red level. 4. Press the pound key ( #) on the keypa d to save the change.
20 Using Cisco CallManager Expr ess 3.2 and Later Features Transfer a Call There are two way s to transfer a selected call to another number: • Blind transfer—Immediately red irects the call without allowing yo u to speak to the transfer recipient (the person to whom you are transfer ring the call).
21 End a Conference Call • T o end the conference, call hang up the handset. Note Once the conference call initiator disconn ects, the conference cal l is terminated. Alternate Methods to End a Conference Call Call initiators may use one of the following meth ods (Functionality w ill vary according to your system configuration.
22 4 Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later Button Legend 2 1 3 95068 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number . 2 LCD screen Displays the phone number , speed-dial number , name, or other text label assigned to each button.
23 Operating Your Cisco Unified IP Phone Perform Basic Call Functions All call functions, such as answering a call, p lacing a call on ho ld, transferring a call, call waiting, and so on, are perform ed from the Cisco Unified IP Phone 7960G. See the, “Cisco Unified IP Phone 7960G and Cisco Unified IP Phon e 7940G for Cisco CallManager Express 3.
24 5 Cisco Unified IP Phone 7935 Confer ence Station and Cisco Unified IP Phone 7936 Conference Station for Cis co CallManager Express Services 3.2 and Later Button Legend 121278 2 3 4 5 6 7 8 9 10 11 12 13 1 Feature Function 1 Cisco Unified IP phone model type Shows the Cisco Unified IP phone model number .
25 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. The following is a comprehensive l ist of soft keys offered. Functionality will va ry according to your system configuration.
26 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Press the Phone button, and then dial th e number . • Dial the number , and then press the Phone button. Answer a Call Use one of the following methods to answer a call: • Press the Phone button.
27 T o return to the call: • Press the Resume soft key . • If more than one call is on hold, press the Up or Down scro ll button to select a call in th e acti ve call list in the LCD display and then press the Resume soft key .
28 Forward All Calls T o forward all incoming calls to another number , perform the following steps: 1. Press the CFwdALL soft key . Y ou will hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number .
29 3. When you finish speaking you r message and hang up, the phones are returned to their idle states. Note The Cisco Unified IP Phone 7935 Conference Station and the Cisco Unified IP Phone 7936 Conference Station cannot be designated to receive paging.
30 6 Cisco Unified IP Phone 7931G for Ci sco Unified CallManager Express Button Legend The Cisco Unified IP Phone 7931G is a multi-line IP phone whi ch includes 24 buttons that can be assigned to lines and ca ll features. A 3-color LED provides call status information for each lin e.
31 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys chan ge according to the state of the phone. The following is a comprehensive list of soft keys offered on th e Cisco Unified IP Phone 7931G.
32 Operating Your Cisco Unified IP Phone Y our Phone can be configured in a variety o f ways. A typica l line button configuration is Applications on line button 24 and Headset on line button 23. T o activat e and deactivate the headset, for example, press line button 23.
33 T o place a call, use one of the following methods: • Dial the number on the keypad. • Press Redial softkey . • In speakerphone mode, press a li ne button. • Press the NewCall soft key an d dial a number on the ke ypad. • Press the Redial soft key .
34 Note The Mute feature does not gene rate music or a beepi ng tone. Manage Call Waiting The 7931G is designed to work as a key system telephone with each b utton handling one ca ll. Call waiting calls are normally presented on a separate line button.
35 Adjust the Ring Volume T o adjust the ring volume, press the Up or Down V olume button while the phone is idle or ringing and the handset is on hook. Select the Ring Type T o change the ring type, use the following method: 1. Press line button 24 to access the Applications Menu key (default).
36 Divert Incoming Calls T o forward any incoming call to the call forward destination for each lin e configured on the phone, for example forward to voice mail, press the DND key . Note If the call-forward destination is not set, pressing the DND soft key disables the ringer .
37 Forward All Calls T o forward all incoming calls to another number , use the following method: 1. Press the CFwdALL soft key . Y o u hear a confirmation beep. 2. Dial the number to which y ou want to forward al l your calls. D ial the number e xactl y as you wou ld if you were placing a call to that number .
38 • T o end the conference but rema in connec ted to the most recent call, press the Confrn soft key . The older call is pl aced on hold. • T o disconnect from the conference, hang up the hands et. The other parties remain on the conference call.
39 View Call History T o view recent missed, received, or placed calls, use the following method: 1. Press Menu, navigate to locate Directori es, and then press the Select button. 2. Use the Navigation pad to scroll and select the desired call list. Press the Select button, or – Press 1 on the keypad for Missed Calls.
40 Activate Do Not Disturb (DND) For visual call alerting and informatio n without audible ri nging, use DND. Calls receive normal cal l-forwa rd-busy and no-answer treatment. T o activate the Do-Not-Disturb feature, use the following method: 1. Press the more soft key to locate the DND soft key .
41 7 Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco CallManager Express 3.2 and Later Button Legend The Cisco Unified IP Phone 7960G and the Ci sco Unified IP Phone 794 0G differ only in the number of available line or speed-dial buttons.
42 Soft Key Legend Y our Cisco Unified IP phone is equipped w ith soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys chan ge according to the state of the phone. The following is a comprehensive li st of soft keys offered on the Cisco Unified IP Phone 7940G/796 0G.
43 Operating Your Cisco Unified IP Phone Place a Call Use one of the following methods to place a call: • Lift the handset and dial the number . • Dial the number , and then lift the handset. • Dial the number , and then press the Dial soft key .
44 End a Call Use one of the following methods to end a call: • Hang up the handset. • If you are using a h eadset, press the Headset button or the EndCall soft key . • If you are usi ng the spe akerphone, p ress the Spea ker button or the EndCall soft key .
45 T o return to the original call: 1. Use the Navigation button to reselect the call. 2. Press the Resume soft key to recon nect to the ca ll. For calls on a separate line: • Press the Line button for the incoming call. The ca ll on the other line will automatically be put on hold.
46 5. Press the Save or Exit soft key . 6. Press the Ok soft key to select your contrast setting. 7. Press the Save soft key to save the setting, or press Canc el to exit to the previous menu without changing the setting. 8. Press the Exit soft key to return to the main directory menu.
47 T o transfer a call, perform the following steps: 1. During a call, press the Tr n s f e r soft key . Th e call is placed on hold. 2. Dial the number to which you want to transfer the call. 3. T o make a blind transfer: – Hang up the handset or press the Tr n s f e r soft key once you hear the l ine ringing.
48 Place a Conference Call T o place a three-party conference call , perform the follow ing steps: 1. During a call, press the More soft key and then the Confrn soft key to open a new line and pu t the first party on hold. 2. Place a call to another number .
49 4. Enter the speed-dial number . The dig its will appear on the phone display . When you are entering speed-dial numbers on a Cisco Unified IP Phone 7960G, use the backspace ( << ) soft key to erase digits th at were entered incorrectly . T o remove a speed-dial number without replacing it with a ne w one, press the po und key ( # ).
50 Use Audio Paging Audio paging provides a one-way voice path to the phones that have been desi gnated to rece ive paging. It does not h ave a press-to-answer option like the intercom feature. T o use the paging function for paging a group, perform the following steps: 1.
51 8 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number Ta b l e 1 provides a quick reference table of the Cisco CallManager Express 3.
52 T ransfer a Call 4 11 20 23 46 27 46 Use Audio Paging 5 15 21 — 50 28 50 Use the Intercom Feature ———— 50 50 — Use the Navigation Pa d and Select Butto n ———— 34 — — Use the.
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Un point important après l'achat de l'appareil (ou même avant l'achat) est de lire le manuel d'utilisation. Nous devons le faire pour quelques raisons simples:
Si vous n'avez pas encore acheté Cisco Systems CP7910GRF c'est un bon moment pour vous familiariser avec les données de base sur le produit. Consulter d'abord les pages initiales du manuel d'utilisation, que vous trouverez ci-dessus. Vous devriez y trouver les données techniques les plus importants du Cisco Systems CP7910GRF - de cette manière, vous pouvez vérifier si l'équipement répond à vos besoins. Explorant les pages suivantes du manuel d'utilisation Cisco Systems CP7910GRF, vous apprendrez toutes les caractéristiques du produit et des informations sur son fonctionnement. Les informations sur le Cisco Systems CP7910GRF va certainement vous aider à prendre une décision concernant l'achat.
Dans une situation où vous avez déjà le Cisco Systems CP7910GRF, mais vous avez pas encore lu le manuel d'utilisation, vous devez le faire pour les raisons décrites ci-dessus,. Vous saurez alors si vous avez correctement utilisé les fonctions disponibles, et si vous avez commis des erreurs qui peuvent réduire la durée de vie du Cisco Systems CP7910GRF.
Cependant, l'un des rôles les plus importants pour l'utilisateur joués par les manuels d'utilisateur est d'aider à résoudre les problèmes concernant le Cisco Systems CP7910GRF. Presque toujours, vous y trouverez Troubleshooting, soit les pannes et les défaillances les plus fréquentes de l'apparei Cisco Systems CP7910GRF ainsi que les instructions sur la façon de les résoudre. Même si vous ne parvenez pas à résoudre le problème, le manuel d‘utilisation va vous montrer le chemin d'une nouvelle procédure – le contact avec le centre de service à la clientèle ou le service le plus proche.
